Questions

Hello,    I am having issues with the "from" name in the e-signature review and send page being incorrect.  I have gone into the account profile and changed the profile name and the account name.  However it continues to display the wrong name.  Is there something else I am missing?  Thank you

The new "Modern" e signature interface removes several functions that I need for me workflow, the most important of which are Multiple File Support and being able to cc additional people on the agreement that aren't the signers.  Is there a way to start with the Legacy interface?

I received mail from adobesign@postsign.eu. Is this legit mail used by adobe to deliver signature requests?

Hallo ich verwende Adobe Sign und es funktioniert super, allerdings kommt es oft vor das ich selbst unterschreiben muss und ich schicke mir dann selbst das Dokument - es wäre viel einfacher wenn ich meine Unterschrift/Stempel schon vorab hinzufügen kann - oder benötige ich dafür Adobe Acrobat (als Kaufversion) ? fgChristoph

Hi i created agreement send to contact person and the did sign, salesforce received that document but in adobe agreement status still showing 'out for signature'. I enabled Automatic status changed to my org but still not changing status please. Thanks

Adobe Sign no longer appears to have password protection when sending documents for signatures. 

Bonjour, j'ai acheté la licence Acrobat pro 2020. En théorie Acrbat Sign devrait être inclus ? 

Hi,I have created an export under the Reports tab. I click on the 3 dots and select "Refresh" but the data in the export does not update. Completed agreements still show as "in progress" and their form field data does not appear.  If I go to an agreement under my completed section under "Manage" then the agreement shows as completed and all the form field data appears when I download it. This occurs for all of my exports.

I am setting up an Adobe Template in Salesforce and need to add two additional people dynamically via Variable Runtimes.  This approach doesn't allow for populating the "Add CC" email addresses. The only option is to add them as Recipients but Recipient Settings do not have a choice for CC or Read Only.   Can I add them as a third Signer but not have Signer 3 Fields on the agreement template to serve as a Read Only?

Hi Everyone, I have the Power Automate flow with action "Retrieve Signing URL". This flow is triggered when paticular events happened. It is working previously fine till today. The error message is "The agreement has not yet been exposed to the requested participant". Although the changes are done hours ago, still it is giving me this error. Same thing with direct Rest API.Any thoughts?

Hi - I need your help!I´ve a send 5 documents - combined them - and they have all been signed. However - I can not seperate them into the 5 original documents, they were?! Usually this is done by clicking "Download individual files" - however it still only amounts to 1 file!

Hi, I want to use a conditional tag to remove a page. I'm using E Sign to send out some mail merges but some of the pages only apply to certain people. Is there a way?ThanksSteve

I have created a button in Salesforce. When I clicked on that button, is it possible to show available templates from Adobe Sign, allowing the user to select any one of them and proceed further to create an agreement? I have seen this functionality in DocuSign. However, I am new to Adobe Acrobat Sign, so I am not sure how to build this functionality in Adobe.

I have an intermittend issue where every once in a while the form fields added to my agreement using the PUT /agreements/{agreementId}/formField API do not correctly display despite the response from that API indicating they were.  Specifically I've seen the response from the API indicate that form field X was sent to adobe, however it is never displayed. Here is how I create the agreeement:Call POST /api/rest/v6/agreements/ to create the agreement in AUTHORING state with members in the participantSetsInfo Call GET /api/rest/v6/agreements/{agreementId} to get the id's of my participantsCall PUT /api/rest/v6/agreements/{agreementId} with form fields.  I fill out the assignee fields based on the participan'ts id's in the prior step My form field payload is quite large and is usually about 4500 lines of pretty print json. There is no reliable way for me to reproduce but the error rate we're experiencing is unacceptable as this used in a real pr

We are creating forms for a number of different departments - but the webform shows the creator's name as the requestor -  and as the creator - we get the emails when complete.   How do you change the body of the email to a generic (or none at all and just have the form name ) and how do you block the emails to the creator on a webform. 

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Auto-Save feature between web application and mobile Hi,I have a template, which I want to use to send to a prefill person and a signature person. I have an issue where I try to complete an Adobe Sign form. My prefill person want to start fill the fields on his Windows laptop. Then, he wants to pursue on his iPad. The issue is, the data won't sync between both platforms, he needs to fill the form again. Is that normal? Doesn't the auto-save feature for that?

When I try to put the date for signing a document, I can't. Why?iOS version.I try to sign it in a Macbook too and I can't.Attached is a print screen. Thabks  

Hi,Is there a way to set the date format when using form fields API (not using text tags)?The date format on the screenshot is at Jan, 15 2017 format, but i want to change it for YYYY-MM-DD ? Is this possible? Thank you 🙂  

Hi,i have created custom workflow ,i tired to get Hyperlink via sender input field ,and use that input to automatically place it in to my Template Hyperlink field, i have created a sender input field, while creating the workflow and i have given the hyperlink into the input field but while clicking sign page it  should be copied automatically to my Template hyperlink field. but is not , the sign document hyperlink showing only https:// , it is not placing the input i collected via sender input field. can any one Please help to resolve this issue 

The error that I get is the following: Authentication failed.please see file attached.

I edited my web form after testing it.  Now my download form field data csv file has extra fields and poor data. I tried deleting the "test" agreements, but the data remains in the download along with old form fields from the pre-edit web form.  Is there a way to clean this up?  I only have the web version for adobe acrobat sign under adobe acrobat professional.  So all the help referencing a manage tab does not apply. I do not ever see any tabs. Second question, at one point in the process I could preview test the web form with out the data being collected.  However, I can't get back to that ability. Any advice is appreciated. Thank you,Leslie

Hi all!,   I was wondering if there's a way to add the recipient's email address to an Interim Agreement Report. I have a release form document that I send to new employees for them to sign before releasing a laptop to them. On the Interim Agreement Report, I would love if it showed the new employee's email address as the recipient of the document that I'm requesting to be signed.  It shows when created, by:, status: and the Transaction ID: but it would be nice to have the recipients email address.  Thank you in Advance

What is going on with your system? This pops up when we go to route a contract for signature, however, it removes the ability to CC and does something else really bad to the PDFThis is the original way until recently.  However, if you sign out and back in you get the view below. So it can't be a system update. However, it returns to the above after you send and you have to sign out and back in each time you go to route. When you continue with the first image process, this is what it does to fields in the contract. It moves and or deletes fields and changes the font. Once you get it back to how it's supposed to look, this is what the form looks like. This is bad and no clue how to stop this from happening by default now.  People thought it was an update until I showed them how to get back to the view that doesn't mess up the document. Can someone explain this? 

I want to add a page to my already existing active webform. Therefore I have found a link with a tutorial.https://helpx.adobe.com/in/sign/adv-user/web-form/edit.htmlHowever, when I click on edit I always come directly to the 2nd page called "prepare" where I can adjust the fields that have to be filled in by the users of the webform. However, it does not take me to the "Add" page where I can add document pages. Does anyone know how to get to the first page? That would be really helpful