Questions

Hello. I have a very peristent problem signing in to the Adobe Sign iOS app. Chatting with Adobe won't help, since the chat gets ended multiple times. Maybe the community can help out. I have been using the Adobe Sign very much in the past years and was very happy. I could get the right signatures in person on site or sent them through email when needed. But suddenly a few months ago I couldn't log in anymore. I see a login screen, but after logging in I get redirected to the Adobe Acrobat website. (see screenshot) So I can't use the app, can't click on any of the links, nothing. I tried signing in again, reinstalling the app, but nothing helps.  Please can somebody help out so I can use the app again? 

I have some people at my company complaining that Adobe Sign PDFs they send for signing sometimes require require the document to be downloaded before signing, and some can be signed right in the browser with no download required. I can't for the life of me figure out what the difference is, I have been sending the document via Adobe sign, and my user has sent me the same document, and hers is requiring the download while mine allows signing right in the browser window Here, the document allows me to sign inside the browser Here, the same document requires me to open it first in Acrobat   I'm assuming there must be some difference between the two, but I can't figure out what the trigger is that the download is sometimes required. Something to do with the signature field?

Using the web page portal via Google ChromeI had a meeting with Adobe a few months ago about this and was advised it was something which was in the pipeline.Please can anyone at Adobe advise when this functionality will be available? Having to right click on lots of fields and copy is very fiddly and time consuming and not very user friendly.Ctrl C a field / box then Ctrl V is much quicker and more user friendly.Thank you 

I have access to Adobe Sign API and I would like to integrate it into a php web application but throughout searching the internet there is little information/tutorials on that. Please recommend where I can get that information.

HiWe're experiencing significant issues with the new web browser user interface in Adobe Acrobat Sign. There appear to be a number of errors when applying form field templates to an agreement: Fields applied to incorrect recipientsOur documents typically have Person 1 (to sign first) and Person 2 (to sign after Person 1). Our form field template, which was created in the old interface, has fields assigned to Person 1, and different fields to Person 2. When we apply the template in the new interface, Person 1 is assigned the fields meant for Person 2, and the fields meant for Person 1 are unassigned.Field formatting is not applied per templateIt appears that font formatting in the form field template is being overwritten/disapplied by the document defaults when the template is applied to a document. Additionally there are several further issues which have arisen with the new interface: Notification to sign is sent to second recipient immediatelyPreviously if there was seq

Hello,I have forms that have filled fields for Adboe and once I add the content to the fields and prepare the form for signature, it is not keeping the filled words on the form AFTER the fields have been attached.  Also, once I go back to the fields it is blank to the eyes but when you hover over it you can see the text there. If you print, it comes out blank and if you convert to another form ( ex. word) it is blank as well.  The version keeps switching back to the older version in the signature field on some forms and on others it shows the new signature pannel.  OLD:  NEW version:  Please assist  

Is there a way for signers to see the signature and/or approval progress of a document  I have a number of documents that finish with my Executive Director.   He won't sign anything unless he knows where it's coming from and who's already signed.

Hello,Say I need to sign a US government form which does not have the e-sign feature on it. Not a big deal, but say I want to modify the official document and add the e-sign feature. I'm no lawyer, so wanted to ask the community (better safe than sorry). Would you advise against it?Thanks!Marta

It isn't very efficient for me to look up e-mail addresses every time I need to have a document signed.

Good morning,I've sent out a template many times recently but now I'm unable to send any at all. The page gets stuck in the "preparing file for esigning..." loadscreen. I've tried clearing my sessions and recreating the file from scratch. Different web browsers, different computers, to no avail. Any advice would be appreciated. Thank you.

I have been trying for nearly a month now to figure out how to enable access to the Adobe PDF Services API and the Adobe Sign API through the adobe.io developer console, create developer account in my enterprise console and add those accounts to product profiles. I opened a support ticket, who told me to contact my account manager, who opened another support ticket for me, and after two weeks, they said I had to contact my account manager, and now its been a week of radio silence from my account manager. I have attached screenshots and you can see that the Adobe Sign API and the Adobe PDF services API are greyed out in the adobe.io dev console. You can also see that the option to add developers in the admin console for my enterprise account and the option to add developers to product profiles is also not there in my admin console. I have an Adobe Pro DC enterprise license as well as a standalone Adobe Sign Enterprise license, and while I can generate API credentials in the Adobe Sign a

When I send multiple documents at a time for signature they return with the file name changed. For example I send invoices for review and signatures; each document is saved with the invoice number and then sent through Adobe sign for signature. When the approver signs and sends them back all the file names are changed to whatever the Subject line was in the request email. I need to know how to stop this from happening; when I download the file that has been signed I need to attach it in our system with the Invoice number as the file name. I know I can manually change the name back when saving but we do hundreds in a day and this can be very time consuming. PLEASE HELP!

Hello,Is it possible to disable 'Please Sign' email notification that the signer gets when agreement is created? But still send an email when agreement has been signed.In my use case I want to show the user link that I get from  'GET /agreements/{agreementId}/signingUrl' and not send an email at the same time.

Good afternoon all,   I am making this post in regards to the Well Formatted Signatures and Initials when sending requests for E-Signatures. Previously, this could be toggled off in Account Settings/Settings. However there was an update that seems to have removed this. Can anyone confirm? Am I possibly looking in the wrong spot? Please let me know if this will be returned in a future update.

Dear all,we would like to use workflows out of acrobat sign for teams and we don't know how to activate.Using the Web Version works but not with the Teams version.We miss the button "start from library" to be able to get to the workflow we created.See attached pictures.Thank you for your helpDaniel

Hi, I've made a webform in Sign with a lot of fields. The pdf I make it from is made in InDesign and I've made changes to that, but I can't change it in Sign - it seems like I have to start from scratch and create a new. Is there away around that - how do I change the pdf? Is there another way round it?

I'm trying to get the Authorization code to generate Access token, the following is the URL that I'm using https://secure.echosign.com/public/oauth?redirect_uri=https://oauth.pstmn.io/v1/callback&response_type=code&client_id={clientid}=agreement_read:account+agreement_write:account+agreement_send:account+widget_read:account+widget_write:account+workflow_read:account When I run the following URL in the browser it is throwing the following error -Unable to authorize access because the client configuration is invalid: invalid_request  Can anyone help me?Thank you in advance.

HiI have 100s of Word documents to convert into an interactive forms - a lot of them are similar and so I want to have a custom list of my own field components.; so that I can simply drag them onto my palette and they will look and behave the same (same font & properties) rather than having to repeat all the properties set up each time. I thought I could create template PDF and export as a .FDF and then import the .FDF into a new document that I would prepare and then see my custom field components, but that does not seem to do the trick.  Is my idea possible in Adobe Pro > Prepare form ? 

Using the Request e-signatures, file defaults as 'undefined'.  Happens when I open a PDF in Acrobat and then Request e-signatures, it seems to upload the document then kicks back to the attached screen. I can get around it by removing and then manually adding the file again but takes a lot more time when doing that 20 times for different documents. Is there a way to prevent this from happening in the first place?

With the Classic Adobe Sign gui, one could select 'sign in any order', then paste a list of comma-separated email addresses in the first address field, and Adobe Sign would parse those out to individual recipients, in the order they were provided.In the "new" experience, pasting in a list of email addresses results in an error. I see no way to bulk-load a list of recipients.  Is there a workaround I'm not discovering on my own?  Adding recipients (our entire Board of Directors) one name at a time will add greatly to my workload on each file sent for signature, as compared to the Classic experience.For now, I'm reverting to the Classic experience, but I fear (perhaps not validly!) that it will be deprecated in the future. 

I recieved an e-mail from the customer in december. Until today I was not able to sign it with adobe sign, becaus I always get the message:"Can't log in to Adobe Sign. "It says Your account has been deactivated. Please contact your support staff." There is no Call2Action like- sign without login- re-activate account- sign in with a different account How can I sign the document?  

Hi Team,I am generating radio button fieds in the agreement using text tags. It always displays with the outline or border in the document. Please help me to remove that outline using text tags. Thanks in advance!!Below are the text tags that I have used to create radio buttons,{{*Radio2_es_:$sg2:$1rv2:$tt:$fs:style(cross)}}{{*Radio2_es_:$sg2:$2rv2:$tt:$fs:style(cross)}}Definitions:{{#sg2=signer2}}{{#1rv2=radio(accordingly)}}{{#2rv2=radio(other)}}{{#tt=tooltip("Please review and sign")}}{{#fs=font(size=9)}}I have attached the screenshot of documents (before and after signed) as well for your reference

I've been using Adobe Sign for about 4 years now and have always been able to select a field in an agreement I want to send for signatures, hold down the CTRL and select multiple fields. Now, all of a sudden, I am either having a hard time selecting a field in the first place, but the feature no longer functions. There is oviously no real time support, so I'm hoping someone can hop onto this thread and let me know if something has changed in the past month where this feature is no longer available? And if so, what is the new method of selecting multiple fields?

Hello, I apologize, this is my fourth post about my issue.  I don't mean to sound discourteous, but this is a time sensitive problem for me. I currently have a fillable form contract that I was able to create with this software.  After months trying to learn and understand javascript and basic Adobe software, with help especially from these forums, I thought I had the document perfected.  I was mistaken.  Completely out of the blue, I am encountering problems with required checked boxes when sending for e-signature.  The original checked box does not show up as checked when printing or sending the document.  Also when sending for e-signature directly to the client it will blot out the original checked box and now require the user to check the remaining box in addition to the their signature line.  Also, any optional check boxes do not show up as checked either.  I have removed the 'Required' contingency from the form and while it will n

More often than I would like, I upload documents to AdobeSign, and only after I am at the page where I manually add signature fields, etc. (more on that below) do I notice that something is wrong with the document I uploaded, or I remember I forgot to say something in the message field.  The thing to do would be to go back and upload a corrected version of the document, right?  Or go back and add something to the message field?  Wrong.  There's no "back" button to fix anything.  Once you've moved to the "review and add signature fields" page, you are screwed if you find a mistake.  You have to go all the way back to the beginning and start from scratch, including typing in the recipient e-mails, uploading the documents, typing the subject and instruction message, etc.NO SOUP FOR YOU!Is there some hidden way to back up, and I have just missed it? And also, why isn't there an option to set "review and add signature fields" to be the default?  I ALWAYS w