Questions

Dear Adobe Stock Team,I hope this message finds you well.I’ve recently had several video submissions rejected due to “quality issues,” and I’m reaching out to better understand the specific reasons behind these decisions. All of the videos were captured under what I believe to be optimal conditions, and from my perspective, they meet the expected standards.Could you kindly provide more detailed feedback or examples of what might be considered problematic in these files? I’m eager to improve and ensure that future submissions align with your quality requirements.Thank you very much for your time and support.Warm regards, MAEDE

Hello,I am trying to add and verify my mobile phone number on my Adobe Stock Contributor account, but I keep getting this error message:An error occurred while performing this action. Please try again later.I have tried:Entering my number in the format +92 3XX XXXXXXX (without the leading zero)Using different browsers (Chrome, Edge, Firefox)Clearing cache and cookiesTrying again after a few hoursMy number is active, and I can receive SMS from other services without any problem. Please let me know if mobile number verification for Pakistan is currently supported, or if there is another solution.Thank you for your help.

Please inform friends whether images like this cannot be included in the Adobestock category. Please inform   [Moderator cured the topics. Please do select only relevant topics.][Moderator cured the subject for clarity. was "my info"]

 I am an Adobe Stock Contributer i would like to know the exact technical and creative standards required  for images to be accepted.Please share guidelines of three or four lines. 

Whenever I try to access contributor pages, like the portal, I am redirected to Fotolia.  The URL returned is  https://contributor.stock.adobe.com/uk/onboarding/sync-fotolia-2 Can anyone here help to fix this obvious fault?  I have been trying to resolve this issue for around two years. FC  

Hi everyone! Since this week, I’ve been getting the message:“Submission limit reached — Either you have too much content pending moderation, or you’ve submitted the maximum weekly limit. You’ll be able to submit more once pending items are moderated or your limit resets. Thank you for your patience.”I completely understand why this system is in place and I’m not complaining at all - I’m just curious:Is there a way to see my current weekly submission limit somewhere in my account?In my case, I already had a bigger amount of content pending moderation, so I assume I simply hit my weekly cap. Just wondering if there’s a way to check or track this info to plan my uploads better.Thanks a lot in advance! 

Is there any way of changing the video thumbnail image presented to buyers. The action in a video often starts after the first few frames and the ability the present the best frame to the buyer could be crutial in getting a sale.

Hello Adobe Community, I'm experiencing an issue while trying to verify my phone number on my Adobe account. Every time I enter my number and click to receive the verification code, I get this error: An error occurred while performing this action. Please try again later. Here’s what I’ve already tried: Using Google Chrome on PC (also tried Incognito Mode) Clearing cache and cookies Turning off all browser extensions (including ad blockers) Using a different browser (Firefox) Ensuring VPN is turned off Trying a different phone number Writing the number in the full international format (+8801XXXXXXXXX) Unfortunately, nothing worked. I need phone number verification to log in to Adobe Stock and use other services, but I’m completely stuck due to this issue. Please advise how I can fix this or if there’s any way to bypass this temporarily. I’m from Bangladesh, in case the issue is regional. Looking forward to your help. Thank you!   [Moderator deleted private informa

Hi Everyone, Heads up! I find it hard to believe that it's been almost a year since the nomination process began for the Adobe Stock Free collection. Starting tomorrow, June 7 some of you will have the opportunity to re-nominate photos that are currently in the Free collection, or to nominate new photos for consideration. The window to nominate your photos will be open until June 22. If you do want to nominate photos for consideration, I recommend you sign into the contributor portal tomorrow to take care of this. As before, we will be paying 5 credits for each photo approved for the Free Collection after the nomination window is closed. Photos that are approved will be in the Free collection for 1 year with a non-exclusive commitment.    There was a slight deviation to the agreement that you will see tomorrow. In 2023, when the nomination process starts up again, Adobe will have the right to nominate the assets that are already in the Free collection for 2022 for considerati

Hello,Since June 30 my account has been completely blocked from submitting new files.I have no pending files in review, and the only response I have received from Adobe Stock Contributor Support was a generic message stating that "submission limits depend on various factors".It has now been well over a month without any further reply or explanation, despite me following up. I currently have over 6,000 approved files in my portfolio and have always followed the contributor guidelines.What is the reason for this block and a specific timeframe for when it will be lifted? The lack of communication is extremely frustrating, and it prevents me from keeping my portfolio active.Could you give me any advice, please?Ula 

Do any contributor have idea for Adobe stock firefly bonus 2025. Guys aren't you all curious for it 😉. Also share your last year bonus milestone 😄. #adobe #fireflybonus   [Moderator moved the thread to the correct forum]

https://stock.adobe.com/contributor/212444588/Muftadil%20IslamThat is my portfolio.Can someone check my portfolio and give a reason why i am not getting download? I got one download when i have just 8 or 9 files.Now i have 61 files and still my download remains in one.Can someone please check it.I will be very thanksful to him/her. Thank you.

Hi everyone,My image was recently rejected by Adobe Stock with the reason "Quality Issues." I’d really appreciate your help identifying what specifically might be wrong so I can improve future submissions.Here is the description I submitted with the photo:"Aperol Spritz cocktail with orange slices and ice cubes in a wine glass, served on a wooden block with crushed ice. Refreshing summer drink, perfect for bars, menus, and lifestyle use."I’ve reviewed the image, but I’m not entirely sure if the issue is with sharpness, exposure, noise, or something else. I'd be grateful for any constructive feedback.Thank you in advance!File ID: 1630548251Filename: IMG_8697.jpg

I recently received a notice that my Adobe Stock contributor account has been blocked due to a terms violation. I would like to understand what specific issues led to the block and what steps I can take to appeal or reinstate my account. Could you please guide me on how to resolve this matter and regain access to my account?

I’m feeling quite confused about Adobe Stock’s “quality issue” rejection and I’ve been struggling to fully understand what it really means.From the community, I’ve learned about several possible causes, such as image distortion, blurriness, poor lighting, or objects with incorrect shapes. However, I often receive rejections for “quality issues” even when my images don’t seem to have any of these problems.This has been a persistent challenge for me, and I’m becoming increasingly frustrated. I would greatly appreciate advice from experienced contributors on how to overcome this issue. 

Hello Adobe Stock Community, I recently submitted an image to Adobe Stock, but it was unfortunately rejected. I would appreciate any advice or insights on why this might have happened. Could someone help me understand the common reasons for rejection or share tips on how to improve my submissions? I’m eager to learn and improve for future submissions, so any feedback or guidance would be greatly appreciated! Best regards,M.P.S.Jayathilaka

I started contributing ai generated images. Some of them are selling very good , but my question is , in the "In rview" tab , there are some of my images that are in pending for 4 months , there not even gtting rejected so that i can get some more space for new file upload , does anyone face this, and know hoe to tackle this ? i would be very happy if someon from this community helkps me to figure this out. Thank you

Hello Adobe Stock team,I requested my first payout on  July 29, 2025 , to my Payoneer account. Today marks 10 business days since the request, but the payout status is still showing as "Pending" in my dashboard. How long might it take to receive my payment?I would really appreciate any insights or help. Thank you in advance!

I am very confused about Adobe Stock's 'quality issue' and I am struggling to understand and learn more about it as well,I still don’t fully understand all the reasons behind this. From the community, I’ve learned about several possible causes, such as distorted images, blurry or dark photos, objects not having the correct shape, and so on. However, in many cases, I see that even though my images do not have these issues, they are still being rejected for “quality issues.”I’ve been struggling a lot to overcome this problem, but I’m feeling extremely frustrated. Therefore, I’m seeking advice from experienced contributors. I’m also uploading five files—please let me know exactly what quality issues these five images have.Thank you so much all.

Dear Adobe Stock Support, I hope you are doing well. I requested a payment from my Adobe Stock contributor account on 28/07/2025, but I have not yet received the payment. As per your policy, payments are usually processed within 7 to 10 business days, but this time has already passed. Could you please check the status of my payment? Contributor ID / Email: [removed by moderator]Payment Method: SkrillPayment Request Date: 28/07/2025 Thank you for your assistance. Best regards,MD SHIJAN ARAFAT

Hello everyone, I found my photo on the internet. This photo was only sent to Adobe Stock and it has zero sales. Thanks for any comments.Alex

Hello,I want to clarify, is it allowed for two separate accounts, one belonging to me and one to my brother, to be created and maintained on different computers but using the same internet connection?Thank you.

Hello, I hope everyone is doing wellI have a question I already have a contributor account where I mainly sell, vectors and Ai generated images. So it's a pretty messy stock account. Recently I have been thinking about polishing my portoflio with high quality illustrations on a different contributor account and eventually get enrolled in the premium collection. Am I allowed to have another account? 

I receive emails daily for the photos that have achieved the highest sales, but I do not see the money added directly to my account. How long does it take for the money for the highest-selling photos to be paid to me in my account? The number of downloads is also not shown in the statistics.

Здравствуйте,Яне могу получить доступ к своей учетной записи автора. Система сообщает, что учетная запись неактивна и что несколько учетных записей Contributor не допускаются.Я использую только один идентификатор Adobe ID и при необходимости хочу обратиться за помощью или сделать исключение.Пожалуйста, сообщите, как я могу повторно активировать или получить доступ к своей учетной записи автора.Спасибо!