Questions

I had 20 credits remaining from a previous subscription which I had every intention of using eventually, but now Adobe has suddenly changed things and given full access with subscriptions - that's great - but why do I lose the credits I already paid for? Are you going to refund me? It seems I have to shell out more money to resubscribe now and pay again for what I already paid for.

  The new year brings some epoch-making news for the Substance 3D ecosystem, as well as some grade-A community news, and a featured artist doing some truly tasty work in Designer. Let’s go! Substance News   Unmetered access to Substance 3D Assets!   HUGE news this time around. As of this week, we’re launching unmetered access to the complete Substance 3D Assets library for Adobe Substance 3D Subscribers. That means that if you’re a subscriber on a Collection or Texturing plan you now have access to the full collection of almost 20,000 professional materials, models and lighting environments without managing points.     Yes, you heard that correctly. Head over to our post about this on the Adobe blog to learn more, or simply make your way over to Substance 3D Assets right now to start using the library immediately.   Substance in Cinema 4D integration: Physical size support in Cinema 4D 2025.1 and Redshift 2025.2   The Maxon One winter release brough

Hello,Just subscribed today and spent some time adding materials to my "collection" 17th Jan 2025.  Went through and selected all the alternative materials to chose from.  What a great system......except  where is ths collection.  I cant find it anywhere.  Can someone point me in the right direcion please. Screenshot attached.

I can't figure out how to bring files that use the Stage format into Substance Stager. I can import the backgrounds and lights individually but I was under the assumption that the Stage format is the entire scene.

I have subscriptions to the full Adobe CC suite of apps and the full Substance suite. I have the Ps 2025 beta and 3D Substance beta newly installed on a Win 11 laptop (Acer Predator). I'm trying to download Substance 3D Assets (3D models) that I can experiment with in both those programs (Ps beta & 3D Viewer beta). I'm having no luck. How do I download free/included with my Substance subscription 3D models/assets to my computer to be able to work with them? I click on Download (in Substance Assets online) and nothing happens. All I see besides that button that does nothing is a box at upper right that says "Subscribe". But I'm already a subscriber and my avatar is also visible up there showing I'm logged in. I'm feeling puzzled and frustrated... Thanks for any help. I just bought this computer so I could explore features of these two betas - Ps and Substance 3D Viewer and keep them segregated from my production apps.

habe ein kostenloses probeabo namens : Substance-3D-Sammlung. kann aber folgendes asset nicht downloaden : Embossed Glass Diamond Eared Pattern. Laut meinem verständnis sollte ich aber mit meinen kostenlosen probeabo monatlich 50 substance-3d-assets runterladen können. wie aktiviere ich das? 

I have a Substance 3D Texturing subscription that came with my proart system but i can't download assets. I get directed to the subsciption page also. I've tried clicking on the subscribe in the account page but still no luck. Is this as the 30 day not included in the trial?

Is it possible to download materials with this subscription?I thought I could download 30 materials per month, but when I look at the site, there is a "Buy now" buttonhttps://substance3d.adobe.com/assetsIf I can't download with this subscription, what kind of subscription do I have to sign?

Hi i dont understand why i have to download credits for the Substance 3D assets. its been half a year having this yearly plan and just recently got into substance painter yet i cant even download any of the materials

Hello guys, i have a substance 3d subscription which should include assets from store, but it looks like store doesn't see my subscription     

I'm a student attending GCU but when I try to request for a student license to use Substance, I get an error message saying, "APO codes not available for this product" and, "please correct errors before summiting this form" I asked my classmates and professor if they knew what was wrong but they never encountered this before. Please help me and thank you

 I try to request a student license to use Substance, and I get an error message saying, "APO codes not available for this product" & "Please correct errors before summiting this form". What should I do? I need to install it for my class thank you and please help me 😞

In creative cloud app, substance assets library, when i made a search with a keyword on a certain category, search made on all categories available which is not intended.For instance when i made a search with "duct" keyword on 3D with Surfaces/Plastic category selected; search made on every category available on 3D include 3d models(meshes) too. But i already selected "Surfaces/Plastic"tldr: search function in spesific categories doesnt work as intended. (Or it works but UX is so bad i havent find how to use it) 1.png shows selected categories and keyword2.png shows search result with filters are not working

Hi!I got free 6 months code from fab.com for Substance 3D Painter + Modeler. If i paint my 3D model with substance painter, is it legal to sell my 3D model in marketplace?

  It’s the end of October, and we have some teeth-chatteringly great 3D Assets to share, the MAX-imum level of event news possible, and a big recognition of Substance on the gogglebox (or the TV, for the non-Brits). Let’s go! Substance News    Substance 3D Viewer unveiled at Adobe MAX     Adobe MAX took place in Miami this year, and the Substance 3D team were delighted to be able to meet so many members of the 3D community in person. One of the big pieces of news covered this year was the release of Substance 3D Viewer (beta), an app allowing you to view and edit 3D files, and incorporate them into your 2D Photoshop projects as Smart Objects – sort of an ‘Acrobat for 3D objects,’ if you will. For more information on Viewer, check out this blogpost on Photoshop updates (scroll down), and you can try out Substance 3D Viewer (beta) right now in the Photoshop (beta) app.     We also held a range of sessions covering subjects such as how artists can adv

I received a 3-month subscription to the Adobe Substance 3D Collection as part of a promotion from Asus. Unfortunately, I cannot download Adobe Substance 3D Assets. Instead of the download button, I am directed to a subscription that I cannot complete as it says I have already purchased it. Download points are not available according to the advert.Is this intentional or an error? How can I get the relevant points? 

I am a student and already have a creative cloud subscription. Now I also have an Adobe Substance 3D Education subscription. I received the key via email and redeemed it. Both subscriptions are visible in my Adobe account, but I can't install any of the Substance products. Neither from the desktop app nor from the website. I can only test them or buy them. If  I click on "Download Substance 3D apps" from this site https://substance3d.adobe.com/education/  I am redirected to the page from which I can install the products. There I only see the Install button for 2-3 seconds and then the view changes to "Try and Buy". I can't install the products. Can it be that both subscriptions do not work with the same account? Anyone had the same error and was able to fix it?

I recently switched from my personal plan to a school one provided for me that includes most apps. I'm working on a project in UE5 and Substance and there are a lot of textures I would like to use from the paid plans but I don't have an option to even purchase a different plan anymore to access the premium assets. How can I access the paid textures? Is there any way to purchase a-la-carte or supliment my school's plan? If I make another personal account it'll sign me out and my projects will be messed up.

So I just subscribed to the Substance 3D Texturing plan, which comes with 100GB of cloud storage. When I tried saving my project on the cloud like I do with Ps or Ai, I can't find the option, and if I try to drag the .spp and drop it in a folder in my cloud, it says the filetype is not supported. It just doesn' make sense to me. Why would the plan come with 100GB of storage if you can't use it?Am I doing something wrong? 

Hello,I got a problem downloading some materials.The “Access denied! ... blah blh ” kept popping up, so I tried to solve it, but failed.Anyway, What I found out is all the material that I cannot download has an 'MDL' tag.Could you guys let me know the reason or solution?or these materials are not allowed to ordinary users? 

Hello,  Good time,I tried to download a model from your site. Although I have purchased the relevant plan, the system asks me to purchase the plan again and does not allow the download.Please advise how I can fix this problem. The details of the purchased plan and my account are as follows:

I was using the substance 3d community page for hours the other night, and then next time I used it, the page just wouldn't load the actual textures on any device or browser.  https://substance3d.adobe.com/community-assets 

Hello I install visual studio code and now my OBJ Files will not open I uninstilled Visual Studio code and the issue is still their the files look like this 

Hello,I work at a video game studio and we are looking to purchase a license to use Substance 3D Asset Library in the game we are developing.What I need to clarify whether we are legally able to use any of the materials in the library in our game, as a commercial product?Is there a page that covers this that I can point our egal team at or a contact?Many thanks,T

i need help, it says that the material is applied on the bottom but it doesnt show up in the viewport?ever since ive downloaded the plugin and its integration tools, the texture hasnt shown up once.