Questions

Wondering if others have faced this issue.  We have some users who haven't received an email for registration on the Adobe LMS, or registration for any courses.  Although the number of such users is very low, it would be good if there was a way to track the emails sent to users. I have tried the following options, but none of them worked:1) Send the Welcome email from the User Management screen2) Select the user and "Register" once again from the User Management screen3) Delete and re-add the user Have been searching through the forums and havent found a way to track this yet. Regards,Ash

I "discussed" Adobe problems with Adobe "help".  I am 80 yrs old and am hard of hearing.  My Adobe "helper" either didn't hear me or didn't understand me.  He spoke fairly quietly, very rapidly and with a strong Asian accent.  I kept asking himself to repeat himself more slowly and a little louder.  He never changed. 

If you are a learner and you would like to enroll to a specific Instance of a course in a Learning Program, or if you are already enrolled in a course instance of which the session is expired, you can now select the desired instance to which you would like to enroll or switch to a different session to make progress.   This can be done only if the Learning Program is flexible.   Enrolling into a new Learning Program: To enroll to a desired course instance, follow these steps: Open Catalogs > Learning Program. Open the Learning Program to which you would like to enroll. Use the radio buttons to choose if you want to view all courses or courses with unselected instances. Note that if you've has completed the course already, you cannot switch to another instance. The instance drop-down list for the course displays the available instances. Choose the instance from the drop-down list. Once all the instances have been selected, to enroll to the Learning Program, Click Enr

Hi everyone--I just got the trial version today, and I'm a bit lost.  I tried the help feature and tried going through the forums, but I'm just missing it (I saw something about "skins" but I have no idea what that means).I tried uploading a SCORM course I made in Storyline as a module.  It only lets me import one file at a time, though, while a SCORM course requires a boatload of files (to my knowledge).  I'm not able to upload a folder.  Am I just missing something?  Or would I need to build everything over again in Captivate?Thank you for your time--I greatly appreciate it.

Often there are scenarios where you are either unable to open the courses or you are unable to browser through the platform. These issues may occur due to network connectivity. To troubleshoot connectivity issues, you follow the steps below: Reset the browser and clear the browser cache. Allow Flash content in the browser. (This can be followed when you are unable to play a course/module). Test the issue on a different network. Capture the HAR logs.

There are a few scenarios where you are unable to log in to Adobe Captivate Prime. You may encounter an error as shown below: “No user found for the given Adobe ID email in this account. Please link your Adobe ID to your Prime account before logging in. Account ID- XXXXX”   To resolve this, clear your browser's cache and cookies. You may refer to the below links depending upon the browser that you are using to clear the cache. For Google chrome:  https://support.google.com/accounts/answer/9098093?co=GENIE.Platform=Desktop&hl=en&visit_id=636839371780445061-525399618&rd=1 For Internet Explorer: https://support.microsoft.com/en-in/help/17441/windows-internet-explorer-change-reset-settings For Google Chrome: https://support.mozilla.org/en-US/kb/reset-preferences-fix-problems If these steps do not work, log in using a different browser or via the incognito mode.   If you are still unable to log in, contact your Administrator of your Captivate Prime account

Hi, I am trying to troubleshoot an issue that is only happening to a very few specific individuals and I can't seem to replicate it. I havea course setup and have assigned approximately 400 users to take the course with a deadline of 2 weeks.  Out of the 400 users, I have two users who have gone through the course and completed it (they did start and completed the course after due date), but their Dashboard says that they did not complete, and the LMS report shows that they have not started the course... Not sure what's going on, but wanted to see if anyone had run into the same issue before and could point me to potential causes... My only assumption at this point is related to their browser, but if they were able to access the course and completed it, I can't see that as an option. Here's what I checked:-Made sure I'm looking at the right course they completed-Made sure they didn't have any other additional accounts-Got a screenshot of them completing the cou

I have extablished a wide veriety of Job Aids and such, but when a learner tries to seach for them they do not show up, ones established long ago do show up.  They are all set to shared. I can assign them individually, but I want my learners to be able to self-enroll and reference the courses and aids as needed.  

Hello - I'm looking to see if there's a way to add custom reaction questions (like you can in a specific program or course instance) to your L1 feedback associated with the auto instance generated for a Learning Plan?  I know an alternative would be to create a specific instance and have learners assigned to that specific instance, but I want to assign a timeframe (ie. 14 days) for the completion date as you can using a learning plan rather than a specific date (ie. February 5th) like you have to assign in the instance. 

Does anyone have experience with tagging content so that IF an organization has ONE catalogue then Departments/Divisions can easily access their courses? So for example: Organization Department Division Program Program Program Etc

Can anyone tell me how to open CP files?  I'm on a newer version of Captivate that won't open them, and I need access to some old course files from 2013.  Thanks for your help!

Have you ever found that all of a sudden, you're no longer able to publish content to Prime from Captivate?? I was successful in publishing content to Prime on Friday, Saturday and Sunday, but this morning, Captivate > Publish to Prime > sign-in does not like my Adobe ID: The way to resolve this issue, is to close Captivate, go to adobe.com, and sign in with your AdobeID, then click on your avatar to select "Account Settings" from the menu.  Edit in Adobe AccountSelect Active Sessions and End all sessions.Now, go into Captivate, open the project, go to Publish > to Captivate Prime. Log in!  Success!! 

Is Prime a validated system for medical device training?  Has anyone looked into this?  Thank you!

Hi!Anyone know if the "Reverse pinch to zoom in"-gesture is supported for images in the CaptivatePrime-app? It does not work for me in either an iPhone 7S or Samsung S10.The images are from within Articulate RISE 360-modules, exported as LMS/SCORM1.2 and thereafter used to create a course in Captivate Prime. Reverse pinch to zoom in, works great for the same RISE-modul, when viewed as web content in Chrome on an iPhone, but not inside the CaptivatePrime-app.Cheers!Yoran

i see that you can query a user (GET) via the captivate api by "id" and by "email".   is there a way to query a user based on a custom field (let's say "employeecode")? for example, here is what i found with get by email https://captivateprimeeu.adobe.com/primeapi/v2/users?ids=email:john.doe@xyz.com  

I have read the blurb, and seen the PIE chart of L1/L2/L3 split but what is the actual formula used to calculated Effectiveness Rating per course.  Thanks for your input

I cannot find documentation on what the "body" of a create user (POST) api call should look like.  When i run the call below i get a "400 – Bad Request - The server cannot or will not process the request due to something that is perceived to be a client error (e.g., malformed request syntax, invalid request message framing, or deceptive request routing)." Does anyone know what is missing from this request? currentlyurl: https://captivateprimeeu.adobe.com/primeapi/v2/usersheader:           content-type : application/vnd.api+json;charset=UTF-8          Authorization : adkjf;lskajfljk body:{"data":{"type":"user","attributes":{"email":"john.deo@xyz.com","name":"John Doe","userType":"INTERNAL"}}} 

Are you an Instructor in the LMS, struggling to find time to mark attendance and ensure everyone who has enrolled is marked accordingly? Do you wish you did not have to do all this manually? Would you like an easy way to deal with learner attendance? And what about walk-ins: how do you deal with those? Instructor Led Training (ILT) sessions are a great way for learners to attend training. However, instructors often face challenges when it comes to marking attendance for scores of learners over dozens of sessions and instances of Courses. Please find attached our document on QR codes and how to use these to ease the ILT process. In this document, you will find the information you need to enable enrolled learners to mark attendance using QR codes, and additionally, enable instructors to accommodate walk-ins. This is a very useful feature, especially when instructors are constantly taking classes with hundreds of learners and really do not have the time to manually mark att

Hi all, I'm getting used to Adobe Captivate Prime and already got some answers on the community.There are a few things I cannot find around managing elearning for customers using external profiles.My situation will be that each customer will get an external user group with one owner (from customer side) to manage people who should do training from their side. We do not want to manage this. Questions are:How do you scale this? A hand full of customers is managable but I do not see a way to automate creation of lets say 100 Extneral Profiels ( So define: Profile name, add a manager, # seats, expiry date, our company logo (if not by default))Ideally from a csv file or direclty from SFDC for example?When a user logs in they should accept our policy and for example have their name/mail/role synced with SFDC for tracking purposue on our side.Any scenarios for this? Don't think the Salesforce API covers this.. In general any advise or links to pages I've missed that explain (au

Hello everyone. I've created an assessment through captivate that I then uploaded to captivate prime. After the learner completes the assessment, I am able to see their score. hte issue arises when I go to "Export Quiz Scores". I get the ususal message telling me that it may take awhile to generate the report. However, after hours, a report does not download. I've tried opening prime in different browers, clearning cookies, going incognito but nothing seems to work. Has anyone else come across a similar issue? Thank you

what are the 4 default role "values" that would be passed in the scope parameter when using the Captivate API to authenticate?   we are receiving a "BAD Request Incorrect Scope" and cannot find a list of specific values we should be passing. example,https://captivateprimeeu.adobe.com/oauth/o/authorize?scope=SOMETHING&client_id=XXXYYY.... where SOMETHING equals a valid valud the api call expects. Error:  {"status": "BAD_REQUEST","title": "Execution Error","source": {"info": "Incorrect scope"}}

 Any help would be appreciated.

I am trying to upload content which was created in Captivate 2019 and when adding to the content library I have it say “processing content” and it stays like that forever. Any advice please?

Hello, I implemented a zoom in and out in javascript on a course to help users with varying degrees of Chrome settings they have since Captivate's HTML scaling screws up some of our imagery. Example for scale up to 120%:var scale = 'scale(1.20)';document.body.style.webkitTransform = scale; This transforms (zoom for Chrome) the webkit object in play to the scale in the variable. However, as soon as the course is published to Prime, the ModulePlayer stays static to the default size and my scripting only affects the content within. Note: this works in HTML output for Captivate, just not in Prime. Does anyone have any scripting they used to adjust the actual player size since Adobe's only setting is full screen? I also reached out to their support for input. Thanks!

Hi, I want to quote some material from one of the modules in the online Victim Assistance Training I'm taking. Does anyone know who authored these or the format I would use in my citation?