Questions

Is there something I need to do to enable the L1 Feedback to appear when my Learning Program is taken through the App? Everything is working when accessed through desktop version.

Hi. I've followed all the info on here about enabling the L1 Feedback for my course and I've opted to 'Show questionnaire immediately after course completion'.I sign in as a Learner and I take the course but after course completion nothing happens? On one occasion it did try to load something but now it does absolutely nothing. I've tried on desktop and through the app. No joy. And I don't seem to be able to re-set the learner status from 'Completed' to 'Not Started' so I'm having to create more and more test users and test email addresses. It's driving me a little insane now, any help greatly appreciated.

Uploading Captivate files is tricky, the first few times I did it, it said invalid file type.I fixed that by loading much smaller files via the upload to prime link in captivate 9.The problem is that if you have a video and you want to have interactive  components, it appears that you can't because the output is HTML5, which doesn't support common things like the table of contents.Are there plans to fix this? Or are there ways I can upload interactive content with videos to Prime?Thanks!Jeremy

Team, I can't create a Course Instance beyond 6 months into the future!! Is this correct? I would like to have an instance with a duration of 12 months (to create a Learning Plan with) but everytime I save it, it falls back to 6 months in the future.Why is this and can this be changed somewhere?tnx

all, I'm playing around with the Instance feature and one of the features as far as I can see which is missing, is to be able to copy the Instance defaults from one course to other courses. Basically creating a "Instance Default Template" (or multiple) where you can choose from, from within every course, you've created. In this way I can setup an Instance template (with certain variables turned on/off, setting certain reminders etc) which can be used for every course. And I don't need manual set those variables for each single course again and again.Is it correct that this feature is not available?

Can users add training they have received outside of the organization to their training record?i.e. Conferences, Workshops, Classes taken elsewhere (not listed in the LMS)

I have read over the FAQ, but still require further understanding.After the Admin create the login URL and send to partner/customer and the partner/customer add themselves to the account, can the partner/customer now register their employee/learners?Thank you,Monica

Hi Team,We are trying to integrate our system with adobe captivate prime through SSO. we are into development stage as of now. Can you please provide me way to open the fluidic player directly for particular course. We need to click the course from our application and it should go to ACP through SSO and should play the course automatically. Can you please suggest us if there is any direct URL to access the player.Thanks & Regards,Praneeth D8105310104

I have gone through approximately 10 posts regarding the app. Many people stating they are excited about the app (which I was as well), and then there are many complaints regarding the app e.g. being sluggish, not working, closing down...etcUnfortunately, I now fall into the later group. I have written to the CP team and they confess that there is a problem with the app.The first thing that is really upsetting is that I pay to use CP and most of my clients use the app. This is not good for my business. My companies name is being tarnished by thisOne of the big selling points of CP was the gamification aspect... This is almost non existent on the app ... all the learner receives is a tally of points.. .that's itI really think the app needs more attention. I think it needs more... much more..Thank you

I am working in Adobe Captivate Prime and I have created several catalogues and loaded content.  How can I add content to an existing catalogue?

How many users in an organisation are permitted to register with Adobe Captivate Prime during a 30 day free trial period?

I have been trying to create a custom report that shows ALL training assignments for EVERYONE with assigned training that will be due (overdue/late) in 7 days. I don't really care about a chart, just the Learner's Name, Training (Certificate, Course, etc.) and the date it is due. Is this doable?

Hi - I am trying to publish a project from Captivate 9 into Captivate Prime.  It is a fairly simple project, no audio or video or anything crazy, just 53 slides of text, images and knowledge check slides.  This is the third version of this project, the previous two have published just fine.I first tried to publish directly to Captivate Prime using Publish > Publish to Adobe Captivate Prime.  But get the following error (with no further information).I then tried to publish to my computer as a zip file and replace the content already in Captivate Prime, but get the following error (still without much useful information):We are fairly new to this and trying to set up a new LMS to replace an existing one.  Would very appreciate any help here!!!

How is this done? 3rd party Credit card processing company? Can it be supported with an organization's internal department work/cost codes as well?

I would like to set up two different classes in the system and make it to where completion of either course will meet the requirement.

I would really like to be able to format the main course page a little bit by adding my own labels as a way to separate chunks of content.Currently things show as one big list as in the first picture.I would like to be able to generate a look that is similar to the second picture below.I envision this as a choice to add content to the course but instead of picking 'Self-Paced' I pick 'Label' and type the text I want, placing it accordingly.It could be a simple header or perhaps a short bit of narrative context or instruction for the following group of modules.

Correct me if I am wrong but when I am setting up a course, I have the ability to determine the number of modules which are needed for completion of a course.However, it seems to me that what is more important than that is to select which of the modules are the required ones.For example, I have a course with 15 modules in it.Twelve are content modules and three are simply PDF files of instructor bios.So, I do not want it to be a random twelve modules. I would like to specify the twelve content modules be required and the other three instructor bios to be optional.I do not see a way to do this in a single course.The only workaround I see at the moment is to make a separate course for required stuff and optional stuff and place both courses in a program.That would seem really inefficient.Am I missing something or can we add this functionality?

I have seen Lilybiri comment that she is going to move the discussion to the CP forum... I thought this was the CP forum i.e. can you please direct me in the correct direction to get to the CP forum.Question? If this is not the CP forum, then what is this? (I went to Adobe's website with the list of forums and it directed me here)Thank youDimitri

Is there any way to see the badge on the mobile app? I have learners who need to gain access to a facility after completing some training. Once the training is complete I can see a list of badges but no way to see the actual badge with completion dates etc.Thanks

Hi,I have created classroom training event for new employees to our business. I set up the course as " Manager nominated" or "Manager Approved" so the managers can nominate their staff to attend.on the Manager dashboard, in the notifications section, the course title shows as "undefined" and Managers are unable to nominate staff.I have tried deleting the course and resubmitting, same result.Do admins have to nominate the users to attend bypassing the managers altogether for classroom training events?Jason

After importing a CSV with our users for setup in Captivate, some of the users have 'Not Applicable' in the Manager field. When I edit the User, the Manager Name field is not editable. Most of the users imported with a manager just fine.Dick Vandenberg

We are about to implement Creative Cloud, Captivate 9 and Prime LMS across the company and it will be about 5000 seats with prime. Does anyone have a detailed project plan in Excel that outline all of the steps I need to hit? I guess it would be similar to a software rollout. I asked Adobe and they sent me a very simple, basic sheet that is not in-depth enough.  Thanks

Hallo, ich möchte ein Captivate-eLearning-Projekt veröffentlichen und auf die Moodle-Plattform laden. Bei Klick soll die eLearning-Sequenz starten. Leider finde ich nirgendwo Hilfe, in welchem Format ich das umsetzen kann. Habe alle Formate ausprobiert und es funktioniert leider nicht. Kann jemand helfen? Danke Beste GrüßeJulia

Hello, I am creating content on in Captivate and want to be able to sell the contents to my learners. How does that work on Prime?  Thanks. Tricia

I wish to change the Settings (specifically, email sender name, sender email address and sender's signature).  The Edit button doesn't function and I'm told to contact Support.  Support is uncontactable/unfindable/unavailable. Before I descend into a rage of frustration, can someone please tell me how to proceed?Thanks