Questions

HiAfter used the Certbot to ask SSL free, I expect that will automatically renew the SSL but it was failed because it need to stop the webserver of adobe .The log: certbot._internal.renewal:no renewal failuresHere are some details: If you needed to stop your webserver to run Certbot (for example, if you used the standalone authenticator on a machine where port 80 is normally in use), you'll want to edit the built-in command to add the --pre-hook and --post-hook flags to stop and start your webserver automatically. For example, if your webserver is Apache 2.4, add the following to the certbot renew command:  $ -pre-hook “net stop Apache2.4” --post-hook “net start Apache2.4”What about Adobe connect Server? What command I should use for that?Thanks

Hi,I want to use the Adobe Connect App on Smartphone to share the Smartphone camera. When using the smartphone in Portrait, it’s not stuttering, but aspect ratio will not be adjusted, it looks like Adobe still keeps the ratio like it was Landscape. When moving the smartphone to Landscape (to get good aspect ratio in Adobe, and I mainly need Landscape view), video starts to stutter quite heavily.I have tried last week with IPhone 6S (iOS 14.4.1) and Samsung S9+ (Android 10), both I have tested with current version of the App "Adobe Connect" and "Adobe Connect New".Wifi was good (google speedtest said upload rate is 80 MBit/s).Ratio in Adobe Settings and in Smartphone camera both is 4:3Do you have any ideas how I can improve the situation?

 

Hi AC Team, Our objective is to prepare for a Webinar this Monday.Using AC we recorded a session. We polished the recording by downloading an offline copy. Now we want to upload to AC for given event so we can project the same during on Webinar Monday.During upload, the system gives message - There was an error converting your file.The snapshot along with MediaInfo of the MP4 file is attached for reference.Regards,Deepak

Since a few days, when I start the Desktop app, it's just a white window showing " File not found" (in a fixed-width font). (No connection list or anything). So I tried the browser solution, and when clicking the link in the browser, the app loads fine (goes directly to the meeting). 

I currently cannot install with the latest installer (the installer takes forever to do anything and then says download failed)Downloaded the full setup, but same download (!) error.Installed using the old setup - which installed the current version. I just noticed by accident:In the temp folder, there are now 4.25 GB new temp (mostly .tmp.zip) files from the installation attempts. (Some files with 1 MB, most with 105,5MB) and a lot of empty folders.  And a bigger logfile which contents repeats like this:[Tue Nov 30 13:32:39 2021] :: Starting installer thread [Tue Nov 30 13:32:39 2021] :: Stopping connect processes [Tue Nov 30 13:32:39 2021] :: Stopping detector process [Tue Nov 30 13:32:39 2021] :: Backing up C:\Users\RetiCence\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\bin\adobeconnectaddin to C:\Users\RETICE~1\AppData\Local\Temp\Con10B8.tmp [Tue Nov 30 13:32:39 2021] :: Backing up C:\Users\RetiCence\AppData\Roaming\Adobe\Connect to C:\Users\RETICE~1\Ap

One of our students is complaining that he can only hear audio in Adobe Connect from one ear. His audio setup seems to be ok. Also, he doesn't have this issue on Google Meet, but he has the same problem as Adobe Connect with Skype. Any fixes?

HelloI need to view a video that has been recorded on Adobeconnect, is it possible to increase the playback speed of the video ?Thanks

Hello,We are situated in Europe and would like to download the 30days test version of Adobe Connect Webinar. When trying to do so, it says that Adobe Connect 11 is only available for America so far. I'm fine with that, but is there an option to get at least Adobe Connect 10 for Europe as a test version for the moment? And if yes, how can I get it?We are for the moment comparing and and afterwards selecting a webinar software for our company. And I would love to include Adobe Connect into this comparison.Looking forward for your feedback.Kind regards, Alexandra

NIE UMIEM WŁĄCZYC KOMPUTERA HELP!!!!!! 

Hello there I've a question, when will you bring pdf and screen record showing feature?I'm aware of your beta android app(i guess so, it isn't published on play store...(by the way the version in play store is sucks, it has problem with ی in Persian and a lot of disconnect and reconnect)) so kindly tell me when new update will be available then i can easily use your awesome app&#x1f605    

Is it possible to use VOIP AND a telephone conference call together in the same Adobe Connect session? If so, how?

When i launch my eeting I am enetered as a participant, and am unable to access the layouts. I can only see the participant view. Why is this?

Probably a hardware or network issue on our end (we're the government and we're a decade behind) but just wodering if anyone else is experiencing mp 4 video playback issues that are seemingly random. We already use extremely low res custom codecs (using the setttings from Connect 8 to format the videos) and nobody is on the VPN. Having people in the same room see one screen freeze up and another working fine - and thoughts?

I am doing a training class for a call centre and using Adobe connect. I take live calls while sharing my screen. The participants are able to hear me. Is there a way they can hear what I am hearing 

Hi there I’ve got a few questions about information security considering adobe connect.  We like to provide our employees the Adobe Connect Client (just the part to participate in meetings) 1a) What information/data of participants (participants name, email address, chat input, IP and more) is transmitted to the meeting host or to Adobe itself? 1b) Does an account have to be created for the use of the client or what alternative login options are there (guest, entering name, etc.)? 1c) Where are date they stored and which encryption is used for data security? 2a) Which functions can be used with the desktop application as a participant. Is there a functional matrix for the Client Desktop application related to the role participant? 2b) Is it particularly true that no sessions can be initiated with the desktop application alone? 2c) Can participants also upload files or share their own screen..... 2d) Which functions can be configured to deact

I don't know why this question seems to be one of those no one ever asks in this forum, but I cannot find a way to delete a whiteboard. And before you post information about erasing the content on a whiteboard, just don't. I need to know how to delete the whiteboard itself, the same way that I can delete any pod. My whiteboards have numbers, presumedly for organization purposes. But I cannot for the life of me find a way to make the whiteboard, number and all, remove from my adobe connect room. Can anyone help me with this. Everything else in the room seems to have a pretty straightforward way to remove it forever, but not the whiteboards list. Thanks in advance.

Is it possible to switch the (front and back) camera during video call?

Hi, I am using an online course that uses Adobe Connect to stream its on-demand videos. The videos are small 200x200 pixel streams with synced slides. Everytime I try to access these videos, they do not stream smoothly and pause every few seconds for buffering (however there is no buffering indicator anywhere). If I leave them paused for sometime and then play again, I am able to see the video for a longer time until the buffer runs out and the freezing starts again.The course provider has cited internet connectivity as the problem but I am not convinced because first I tried accesing this course on a 1Mbps ADSL connection and then on a 2Mbps cable connection but the problem persisted. Surprisingly the speed test provided by Adobe says with an exclamation mark that I have a modem connection!! What does that mean exactly and what is the minimum speed required to access these videos? Usually during late night the problem does not occur and I am able to see the videos properly.But its ver

We've been using Adobe Connect in our organization for training and back in the spring, we had no issues with it, but recently, we've started more training over it. This time, webcams haven't been working for people connecting using the desktop app but they are for people connecting through a browser. It doesn't appear to be Microsoft Teams or any other video conferencing app that's causing this and all permissions are set for the Connect app to work properly. All webcams are 720p or 1080p and all staff using the app are on version 2021.9.28.64 and running up-to-date Windows 10 computers. Any help would be greatly appreciated!

just asking how can i get a on premise trial of adobe connect 11 i want to test for my homeschooling company i am creating 

when i launch the link my adobe connect goes white but when i just open the app and want to enter the link by myself, it says the link is not valid which is not true because i tried it on other device. and when i want to launch the link i should use vpn i dont know why . it just doesnt load when i dont have my vpn on can someone help me i have online classes and i couldnt participate 3 of them today pleaseeee

I'm having two issues in Adobe Connect since they updated the interface. When I click on a participant and try to change their role, it always changes the role of the wrong person instead of the one I initially clicked on. Also when I try to merge a phone number with a participant it will not let me scroll up the participant list to reach any participants who are not visible in the window. Is anyone else having this issue or am I doing something wrong. I never had this problem in the old interface.

Does anybody else have a problem with a very noticable video delay in a live event? It's not a one time thing or a matter of internet connection or a problem with the audio/video equippment. Every single live Meeting has a delay and I would like to know is there anyone else with this problem and did anyone manage to solve it?

Hello, when a meeting has been setup and I want to use the whiteboard to draw something, the participants get the same options as me and can edit my drawings and also draw on their own.Is there a way to remove these permissions so they can't use the whiteboard?