Questions

Hi all, Adobe Connect has recently updated its e-learning classrooms, where all the icons on the menu bar are now black (previously grey). Some of them only turn green once they are in use. This is completely inaccessible due to poor contrast, to the point where some learners could not see the icons at all in the classroom. Is there any way to change this? Customer support has been extremly unhelpful and now wants to "run diagnostics" on my computer. Not comfortable at all with that and it doesnt seem to be related to solving the actual problem, which came from THEIR updates. Sorry, feeling frustrated! Any help is appreciated.   Thank you!

Sharing content during live sessions just got simpler. With Adobe Connect 12.11, the new Resources pod combines files and web links into a single, unified experience, making it easier for hosts to share, manage, and organize session materials. A simpler way to share resources Previously, hosts relied on separate Files and Web Links pods to share documents and URLs. Managing multiple pods often added unnecessary complexity and clutter to layouts. The new Resources pod replaces both, providing a single central place to share everything participants need during a session. Hosts can now upload documents, presentations, and other files, or add relevant web links, all within the same pod. Participants can quickly access shared materials from one organized list, improving clarity and collaboration. Key highlights Centralized sharing: Share documents, files, and web links from a single pod. Flexible organization: Reorder files and links to control the sequence in which resources appear. Consis

Hello

I assume that there was an update behind the scenes last weekend.  Since then, the appearence (color) of the pods has changed.While resizing a pod after unclicking the corner of the pod, my mouse pointer continued to be connected and i could NOT let go.  I had to click many more times before it finally let go at a size i did not want but i didn't want to try resizing again so i left it.   If undoing the update from the weekend could fix this issue, I would choose to do that but the updates happen behind the scenes so...If there was an email with an explanation of the updates, I didn't get it, our administrator didn't get it.   

Hi.I open my session link on chrome Android 16, and tap on "Open in Application" button. In the next page, that is a link in my Chrome,The "Get Adobe Connect " and "Open Adobe Connect" are falsly linked to "Adobe connect classic" , while this app can't be installed on Samsung Android 16, and I have installed "Adobe Connect" newer version. As a result I couldn't open link in the app, normally. I had to edit declared link myself, to declare newer version as the targeted app that should open the session, and it was a work around That is I replace the part"&appPackage=air.com.adobe.connectpro"With"&appPackage=com.adobe.connect.android.mobile" Please make the session links in a way that they detect newer Android versions like Android 15 & Android 16, and the declared package to open session, be new Adobe connect mobile app.  Thanks Classic version https://play.google.com/store/apps/details?id=air.com.adobe.connectpro Adobe Connect new

While examining a puzzle activity on a website that provides daily letter challenges, I noticed something strange. I've been testing the behaviour of various interactive content types within adobe connect. In a browser, the animations and letter interactions load smoothly; however, within connect, they occasionally lag or become unresponsive.Has anyone else encountered problems with adobe connect rendering lightweight web-based puzzle elements smoothly? I'm not sure if this has to do with shared-screen refresh rates, html rendering limits, or connect's handling of scripts in embedded content. If anyone else has discovered a solution for comparable circumstances, please let me know.

Hello After installing the 64 Bit Windows 7 as an administrator, the Programme for the desktop, this Error occurred on my desktop :"The procedure entry point CreatDirect3D11DeviceFromDXGIDevice could not be located dynamic link library d3d11.dll. "pls guide me.with Regards

I bought a discounted one-year Creative Cloud Pro student package, but now I keep getting a "couldn't load plans" error when I log in to my profile. I can't view my current plan, and when I try to change or cancel a plan, it doesn't work. This error keeps popping up everywhere. I've tried accessing it from other browsers, but the result remains the same.

Spend less time searching and more time connecting with your audience. With the enhanced room search, hosts can quickly locate in-room settings and preferences, making setup and session management faster and smoother.    Your room search is now more than just a navigation tool. It is your central hub for control and knowledge in Adobe Connect, providing quick access, helpful guidance, and integrated learning all in one place.     What’s new in room search Learn Hub integration: Search results now include Learn Hub video tutorials, providing you with access to relevant learning resources directly within your room. Help Assistant access (if enabled): If your account includes the AI Help Assistant, you can now interact with it directly from room search. Get instant answers through conversational guidance. Updated interface: Enjoy a cleaner, more modern search interface that makes it easier to scan resul

the page numbering was fine up until page 100. As I neared that page in my document I had to eliminate 2 pages. After that the page numbers on the right side of facing pages doubled and blurred. How do I fix that? 

Hi Adobe Team and Community,I’d like to suggest a workflow improvement for Adobe Illustrator. Whenever I edit text and select a font, then deselect and reselect the text to change the font again, the font dropdown always resets to the top of the list. It would be much more efficient if Illustrator could remember the last font position I used, so I don’t have to scroll from the top every time.This feature would save a lot of time for designers who work with many fonts. Please consider adding an option to preserve the font dropdown position when editing text.Thank you!

Your virtual room just got smarter! The new Learn Hub in Adobe Connect is your in-room learning companion built exclusively for hosts to help you explore, learn, and master features without ever leaving your session.   Whether you’re just getting started or looking to refine your skills, the Learn Hub gives you on-demand video tutorials right inside your room. These short, easy-to-follow videos cover everything from designing layouts and managing pods to using advanced interactive tools, helping you create sessions that are engaging, professional, and effortless.   What makes the Learn Hub valuable Learn as you host: Watch quick, focused tutorials right inside your room. Discover what’s new: Explore the What’s new section to stay informed about the latest features and enhancements in Adobe Connect. Quick search: Find tutorials by keyword or topic with Learn Hub search. Flexible and private: Move the floating video window and keep working as you learn.   Explore the Le

Following the exciting updates in Adobe Connect, one more powerful feature is here: Simulated Live webinars. Now, blend your pre-recorded video with the feel of a live event. Schedule a session, play back high-quality content, and choose to engage your audience with live chat, polls, and Q&A. Key highlights Run high-impact webinars without requiring presenters to be live Repurpose your best sessions for different time zones and audiences Engage participants in real time through chat, polls, and Q&A Ensure consistency and production quality across repeated runs Simulated Live room design Lobby: Custom pre-event space with countdown and welcome message Playback: Dedicated Playback Pod for video, with interactive transitions Outro: Post-event layout for follow-ups or auto-end Playback controls: Pause when needed; mic/cam disabled to preserve a live feel Automated flow: Smooth automated transition of layouts from Lobby → Playback → Outro     Explore the feature here:

Hello, My phone model is Samsung A72. Until a few days ago, I was able to join my class as an admin without any problem. Suddenly, one day I started getting the error shown in the attached screenshot. I tried changing my internet connection and even reset my password, but the issue was not resolved.My account was created by my workplace, and my colleagues can still log in without any issues.Also, I can log in successfully on my laptop, but not on my phone. Please help me resolve this issue. Thank you very much for your assistance.Best regards,

Say hello to your new in-room companion! The AI Help Assistant is your built-in guide to Adobe Connect, ready to answer questions, guide you through features, and troubleshoot in real-time.  No more switching tabs or digging through help pages. Just ask your question right inside the room, and the Help Assistant delivers step-by-step guidance straight from the Adobe Connect User Guide.     What you need to know Access: Available to registered hosts.  Control: Administrators can enable or disable it via Connect Central.  First-time use: Hosts must accept the Adobe Generative AI User Guidelines before first use.    What makes it powerful Real-time answers: From adding pods to managing breakout rooms, get help the moment you need it.  Built-in support: Always accessible right inside your meeting room.  Privacy you can trust: No personal data shared, no meeting content accessed.    Start hosting smarter today - explore the AI Help

We've been having issues while trying to share screen via Adobe Connect desktop application.I select one screen and Adobe shares different screen, not the one that I've chosen.If I try to share the other screen - share pod is completely black and it only has a small wheel spinning in the middle, but nothing happens and I can't share the chosen screen. Does anyone have the same problem or solution for this?

Hello, I have class at eight o'clock. It's nine o'clock now and I can't get into class.

Hello,     I've been asked by a vendor to download Adobe Connect in order to have a meeting in which he wants to show me screen images. He does not need me to share my screen with him. He has given me the URL www.adobe.com/go/Connectsetup to download the software.     I checked the main webpage for Adobe Connect, and it says, "There's nothing for participants to install or configure, Adobe Connect works in any modern browser."     I found the page that provides the above "Connectsetup" link, and it says, "The Adobe Connect meeting application is required to join, present or host a meeting if you do not have Adobe Flash Player installed or to share your screen in an Adobe Connect meeting."     So one page tells me that "There's nothing for participants to install," while another page tells me that I need to install Connect if I don't have Flash. It also suggests that installing Connect will allow my screen t

Whenever we try to draw on a PDF file in Adobe Connect, the screen "glitches" and moves to a random page as opposed to the one we want to draw on, meaning we have to fidget around and figure out where we were in the first place. Is there any fix to this? 

Following our recent feature updates, Adobe Connect now has another powerful addition: Themes with Multi-Branding and Customization Profiles.Whether you are a global enterprise, an educational institution, or a training team managing multiple brands, Adobe Connect now gives you the flexibility to deliver branded experiences every time. Each department, group, and business unit has its own identity, and now your virtual rooms can reflect that, too. Here’s what you can do with Themes: Add your own logo and background images for entry and exit screens Customize the room interface colors to match your brand palette Showcase your brand logo on the top bar with a clickable link Choose custom virtual video backgrounds     Explore how Themes work here: Multi-Branding & Customization Profiles 

My Adobe Connect app (for Windows) updated this afternoon, and I notice that now, when I share my screen, the Applications tab has disappeared and the Windows tab doesn't have the option to share more than one window at a time (as the checkboxes have been replaced by radio buttons).I looked at the admin settings, and "Restrict screen sharing to specific processes" is not ticked.I'm finding this rather inconvenient as I used share multiple applications pretty-much every meeting.  Is there a setting somewhere that would enable me to share multiple applications at the same time?

Instantly transform your webinar transcripts and slide decks into polished, professional, ready-to-publish blog posts. Save time, extend your reach, and boost SEO without manual writing efforts. This new capability is available for sessions hosted in seminar rooms, making it easier than ever to repurpose high-value webinar content.   Key highlights Generate brand-aligned blogs directly from your webinars Customize tone, length, audience persona, and SEO keywords Create multiple blog versions for different campaigns and channels Enrich blogs automatically with visuals pulled from presentation decks Export as RTF for easy review, collaboration, and publishing     Get started today: Generate AI blogs in Adobe Connect    

Question please.Are there plans to introduce a second camera stream to adobe connect rooms?The desire is to enable one camera to be in the participant main area and another in the host /presenter area.Two camera pods would enable a host to make themselves visible in the partipant space but cameras for participants only visible in the host/preswenter area unless moved into the main room. Thank you

We are sharing a PDF and some pages need to be rotated horizontally from portrait. When we try to use the pen tool to draw on the PDF, it automatically switches the horizontal view to portrait. Is there any way to stop this from happening?

Is there a keyboard shortcut to create the "Go Full Screen" icon? I'd like to be able to send an email to a user with an icon of that button, to make it clear what I'm referring to when I say "click on the "Go Full Screen" button.Thanks