Questions

I bought a discounted one-year Creative Cloud Pro student package, but now I keep getting a "couldn't load plans" error when I log in to my profile. I can't view my current plan, and when I try to change or cancel a plan, it doesn't work. This error keeps popping up everywhere. I've tried accessing it from other browsers, but the result remains the same.

Spend less time searching and more time connecting with your audience. With the enhanced room search, hosts can quickly locate in-room settings and preferences, making setup and session management faster and smoother.    Your room search is now more than just a navigation tool. It is your central hub for control and knowledge in Adobe Connect, providing quick access, helpful guidance, and integrated learning all in one place.     What’s new in room search Learn Hub integration: Search results now include Learn Hub video tutorials, providing you with access to relevant learning resources directly within your room. Help Assistant access (if enabled): If your account includes the AI Help Assistant, you can now interact with it directly from room search. Get instant answers through conversational guidance. Updated interface: Enjoy a cleaner, more modern search interface that makes it easier to scan resul

the page numbering was fine up until page 100. As I neared that page in my document I had to eliminate 2 pages. After that the page numbers on the right side of facing pages doubled and blurred. How do I fix that? 

Hi Adobe Team and Community,I’d like to suggest a workflow improvement for Adobe Illustrator. Whenever I edit text and select a font, then deselect and reselect the text to change the font again, the font dropdown always resets to the top of the list. It would be much more efficient if Illustrator could remember the last font position I used, so I don’t have to scroll from the top every time.This feature would save a lot of time for designers who work with many fonts. Please consider adding an option to preserve the font dropdown position when editing text.Thank you!

Your virtual room just got smarter! The new Learn Hub in Adobe Connect is your in-room learning companion built exclusively for hosts to help you explore, learn, and master features without ever leaving your session.   Whether you’re just getting started or looking to refine your skills, the Learn Hub gives you on-demand video tutorials right inside your room. These short, easy-to-follow videos cover everything from designing layouts and managing pods to using advanced interactive tools, helping you create sessions that are engaging, professional, and effortless.   What makes the Learn Hub valuable Learn as you host: Watch quick, focused tutorials right inside your room. Discover what’s new: Explore the What’s new section to stay informed about the latest features and enhancements in Adobe Connect. Quick search: Find tutorials by keyword or topic with Learn Hub search. Flexible and private: Move the floating video window and keep working as you learn.   Explore the Le

Following the exciting updates in Adobe Connect, one more powerful feature is here: Simulated Live webinars. Now, blend your pre-recorded video with the feel of a live event. Schedule a session, play back high-quality content, and choose to engage your audience with live chat, polls, and Q&A. Key highlights Run high-impact webinars without requiring presenters to be live Repurpose your best sessions for different time zones and audiences Engage participants in real time through chat, polls, and Q&A Ensure consistency and production quality across repeated runs Simulated Live room design Lobby: Custom pre-event space with countdown and welcome message Playback: Dedicated Playback Pod for video, with interactive transitions Outro: Post-event layout for follow-ups or auto-end Playback controls: Pause when needed; mic/cam disabled to preserve a live feel Automated flow: Smooth automated transition of layouts from Lobby → Playback → Outro     Explore the feature here:

Hello, My phone model is Samsung A72. Until a few days ago, I was able to join my class as an admin without any problem. Suddenly, one day I started getting the error shown in the attached screenshot. I tried changing my internet connection and even reset my password, but the issue was not resolved.My account was created by my workplace, and my colleagues can still log in without any issues.Also, I can log in successfully on my laptop, but not on my phone. Please help me resolve this issue. Thank you very much for your assistance.Best regards,

Say hello to your new in-room companion! The AI Help Assistant is your built-in guide to Adobe Connect, ready to answer questions, guide you through features, and troubleshoot in real-time.  No more switching tabs or digging through help pages. Just ask your question right inside the room, and the Help Assistant delivers step-by-step guidance straight from the Adobe Connect User Guide.     What you need to know Access: Available to registered hosts.  Control: Administrators can enable or disable it via Connect Central.  First-time use: Hosts must accept the Adobe Generative AI User Guidelines before first use.    What makes it powerful Real-time answers: From adding pods to managing breakout rooms, get help the moment you need it.  Built-in support: Always accessible right inside your meeting room.  Privacy you can trust: No personal data shared, no meeting content accessed.    Start hosting smarter today - explore the AI Help

We've been having issues while trying to share screen via Adobe Connect desktop application.I select one screen and Adobe shares different screen, not the one that I've chosen.If I try to share the other screen - share pod is completely black and it only has a small wheel spinning in the middle, but nothing happens and I can't share the chosen screen. Does anyone have the same problem or solution for this?

Hello, I have class at eight o'clock. It's nine o'clock now and I can't get into class.

Hello,     I've been asked by a vendor to download Adobe Connect in order to have a meeting in which he wants to show me screen images. He does not need me to share my screen with him. He has given me the URL www.adobe.com/go/Connectsetup to download the software.     I checked the main webpage for Adobe Connect, and it says, "There's nothing for participants to install or configure, Adobe Connect works in any modern browser."     I found the page that provides the above "Connectsetup" link, and it says, "The Adobe Connect meeting application is required to join, present or host a meeting if you do not have Adobe Flash Player installed or to share your screen in an Adobe Connect meeting."     So one page tells me that "There's nothing for participants to install," while another page tells me that I need to install Connect if I don't have Flash. It also suggests that installing Connect will allow my screen t

Whenever we try to draw on a PDF file in Adobe Connect, the screen "glitches" and moves to a random page as opposed to the one we want to draw on, meaning we have to fidget around and figure out where we were in the first place. Is there any fix to this? 

Following our recent feature updates, Adobe Connect now has another powerful addition: Themes with Multi-Branding and Customization Profiles.Whether you are a global enterprise, an educational institution, or a training team managing multiple brands, Adobe Connect now gives you the flexibility to deliver branded experiences every time. Each department, group, and business unit has its own identity, and now your virtual rooms can reflect that, too. Here’s what you can do with Themes: Add your own logo and background images for entry and exit screens Customize the room interface colors to match your brand palette Showcase your brand logo on the top bar with a clickable link Choose custom virtual video backgrounds     Explore how Themes work here: Multi-Branding & Customization Profiles 

My Adobe Connect app (for Windows) updated this afternoon, and I notice that now, when I share my screen, the Applications tab has disappeared and the Windows tab doesn't have the option to share more than one window at a time (as the checkboxes have been replaced by radio buttons).I looked at the admin settings, and "Restrict screen sharing to specific processes" is not ticked.I'm finding this rather inconvenient as I used share multiple applications pretty-much every meeting.  Is there a setting somewhere that would enable me to share multiple applications at the same time?

Instantly transform your webinar transcripts and slide decks into polished, professional, ready-to-publish blog posts. Save time, extend your reach, and boost SEO without manual writing efforts. This new capability is available for sessions hosted in seminar rooms, making it easier than ever to repurpose high-value webinar content.   Key highlights Generate brand-aligned blogs directly from your webinars Customize tone, length, audience persona, and SEO keywords Create multiple blog versions for different campaigns and channels Enrich blogs automatically with visuals pulled from presentation decks Export as RTF for easy review, collaboration, and publishing     Get started today: Generate AI blogs in Adobe Connect    

Question please.Are there plans to introduce a second camera stream to adobe connect rooms?The desire is to enable one camera to be in the participant main area and another in the host /presenter area.Two camera pods would enable a host to make themselves visible in the partipant space but cameras for participants only visible in the host/preswenter area unless moved into the main room. Thank you

We are sharing a PDF and some pages need to be rotated horizontally from portrait. When we try to use the pen tool to draw on the PDF, it automatically switches the horizontal view to portrait. Is there any way to stop this from happening?

Is there a keyboard shortcut to create the "Go Full Screen" icon? I'd like to be able to send an email to a user with an icon of that button, to make it clear what I'm referring to when I say "click on the "Go Full Screen" button.Thanks

Hello, As an admin for our institution, I can go in on the backend and see active meetings.  We have a meeting that wont shut down despite clicking "End session for all" in the meeting.  Is there a way for me to kill the meeting on the backend or do I have to contact support to do that? Thanks

Hi. When delivering training, I frequently use the screen sharing feature within AC to play videos with sound. However, since the most recent update to AC, sound will no longer share when screen sharing. Has anyone else had the same issue? Any idea how to resolve? I am using the AC desktop app. Ticking all the relevant boxes as I've always done to be able to do it. Help!

Hello, We have numerous scripts that we use to automate the process of creating/updating/deleting user accounts within Adobe Connect.  About a week ago, these scripts stopped working. We have always had CSRF Protection enabled for the XML API.  As part of our script logic, we would retrieve the CSRF token returned from the login action and pass it to the update actions.  This has worked well for the past few months.  But recently, the only way we are able to perform update actions is to either completely disable CSRF Protection or generate a URL that is exempt from CSRF Protection and use that for our API calls.  Did something change to how we are supposed to retrieve and use the CSRF token for update actions?

I can't find the events tab? Where is it?   

This is probably a simple question, and this is my first Adobe Connect Intereactive Webinar in Marketo Enagae. I have a Webinar set up, the email all created in Marketo, but I was expecting to find a 'Lead.' token for users to join the webinar and I cant seem to locate. I am just trying to find the unique user URL for a "Join Now' botton. Is there a differnt place or URL I need to build to accomplish this? TIA.

Hi Adobe team and community,I'm experiencing repeated crashes of the Adobe Connect app on my MacBook Pro (macOS 14.7.3). The most recent crash occurred while I was conducting a session and breakouts were in progress. Suddenly, the entire meeting shut down and all participants were kicked out. This is not the first time I've faced such an issue—it has happened multiple times over the past few weeks.I'd like to understand what might be causing these crashes. I’ve attached the latest log file (adobeconnectapp_20250425_194043.log) and would appreciate any guidance on how to analyze it or steps I can take to prevent future crashes.Looking forward to any insights or assistance you can provide. Thank you!

merhaba, ders için adobe connect oturumu açıyoruz ancak yönetici ders verenin sunumu benim ekranımda gözükmüyor siyah ekran çıkıyor veya çok geç yükleniyor. ancak diğer öğrenciler/kullanıcılar sunumu anında görebiliyor. sorun nedir çözebilir misinz?