Questions

When working with projections on paint layers, how can I hide the projection when I am done?  I clear the base color that I have an image in, but I get the square color.

Is it possible to run Substance Painter headless? Here is the situation. We have several hundred spp files that we need to re-export with a specific export preset. Is there a way in which we can export all these without having to physically open substance painter? Can this be done using a script? 

Hello 🙂I am trying to reload the shelf after updating it via version control with: Shelves.refresh_all(). While this will add any new files to the shelf, it will not remove deleted ones or update the ones that were changed. Is this desired behaviour? And if so is there any way to properly reload the library? I am currently working around this by: saving the project, closing it, removing the shelf, adding the shelf again and reopening the project. This can all be done via python, but forces the user to save their work before updating the library.

How do I get the brush size bigger. It isn't big enough for my model. when I zoom out the model, the brush shrinks with it. I need to put an alpha on it.

Hi,I'm a student and we are supposed to have access to Substance 3D Painter via our school. My problem though is that every time I try to request access to the program, I get a pop-up telling me that I will shortly recieve an e-mail with further instructions so that I can get the access I need. This e-mail never arrives. I've waited 3 weeks now for it to arrive, and I've tried multiple times, but it never comes.  Does anyone have any idea whom I could contact regarding this? The chat-bot is useless and doesnt have any options for this. I've e-mailed the only e-mail I could see Adobe has public which is tcssup@adobe.com which I now wait for a reply from. Are there any other e-mails or numbers I could contact? I'm located in Sweden, Europe.

My bake has a weird line on the tire tread part and I don't know why.

This has been hurting me for a while, and I've lost a good deal of work over the past couple of years and nothing has been done to fix it. On the odd occasion, I will either ctrl+S and manual go into File Save and save my project, but it will result in a bunch of processes where it tries to save. I don't get how it can pile on saves when the other saves hasn't finished. Also autosave is broken. I usually find this out when I haven't saved for a while, and there is nothing in the folder linked in the autosave options for the script. It's a common problem with the majority of people in the office, and is almost a joke now, but not when you've lost a good chunk of work through depending on it. The onus shouldn't be on the user to remember to save, that's why autosaves exist, especially when the actual save function is bugged. I'm not bothered about your opinion on the onus, can someone please address this, thanks. Search for 'painter infinite save' in google if you say

Hi guys. Is it possible to create a material preset from Python ?That is, after creating a given layer (ex. new_layer = sp.layerstack.insert_fill(...)), do what RMB + Create material preset does in the UI. Thanks.Stefano 

 I recently ran into a frustrating issue while working on a project in Adobe Substance Painter. After spending 10 hours on the project, the application ran into a save error, and I lost 5 hours of progress. While I still have some of the work saved, it was a tough blow.Has anyone else faced this kind of issue with Substance Painter or similar software? What are some of the strategies or solutions you use to avoid losing progress?

I have successfully downloaded the plug, but there's no where to download the integration tools. Can anyone help me out please 

Hi,I noticed my previous messages might have been overlooked. I saw that you helped with an Solved: Unban request for Discord server - Adobe Community - 13784832 and I would appreciate similar support for my issue. I have been a member of the Substance 3D community for a long time and regularly share my 3D work like everyone else. Recently, I was banned, and I would like to understand why. I use the Steam version of Substance. The ban occurred after I posted a link to my article about a 3D asset made with Substance Painter, which I sold on my Sketchfab store. This asset was used by a modder from Nexus Mods in a Cyberpunk mod. My intention was to share a success story, not to spam. This ban has led to the assumption that modders on Substance discord like harrasing people or don’t care and don’t like to read. Here is the link to the LinkedIn article: The Growing Importance of Modding in the Gaming Industry and Digital Fashion.  My Discord handle is Bartholomewkoz

Approximately two months ago, I made a purchase of Substance Painter. However, upon opening the software on a particular day, I discovered that my essential starter materials, including aluminum pure, brass pure, copper pure, gold pure, and skin textures, were missing. Seeking assistance, I contacted Adobe, but unfortunately, they were unable to resolve my issue. This situation is becoming increasingly frustrating for me as I rely on these materials to continue my work. I attempted to address the problem by uninstalling the software and even purchasing Substance Painter using a different account, but the issue persists. 

Hi,I've been masking displacement to specific UV shells, and it seems to break my mesh at the seams in Painter. Would anyone know as to why this might be happening? Tested it on Mat after it happened on my project file. But it doesn't break the mesh at a Non UV seam (second image), only at the UV seams.  

i was workin on this proyect in SP, and my hegiht map Disappeared, do u know how to resove it?

Is there a reason the texture export options have to be so completely, desperately unintuitive? I know this menu set existed before Adobe bought the product, but I have never, ever been able to wrap my head around what should really be one of the simplest parts of this program. It only needs to basically handle a few things: 1) What texture sets do I want to export2) What channels do I want to export3) File format and resolution4) Naming conventions Yet it's completely overloaded with options, none of which function in a remotely intuitive way to the point that even setting up a naming convention is a massive headache. I've tried reusing existing templates, often having to add a version number into the string by hand (since, so far as I can tell there isn't a version token available, WTF?), only to find that even this doesn't work and my version number will get stuck on a particular version even when I update it by hand in the saved/copied template that I've created

Hi i'm learning substance painter 3d. I see some video on youtube, Intrucstor use adobe substance (same version with me) but they have mini review thumbnail in layerstack but i can't have anything like this( i just have icon symbol). I try some way to fix but it's not working. 

Hi .please any help -I work on a simple shape in 3d painter-and i want to export sbsar file but I dont find that option in exportation window-How can in add sbsar option to choices?i attach a screen of choices and substance versionThak you

Hi,Wondering how to combine UV tiles into one texture? Currently there's 4 UV tiles or 4 texture sets, so when the textures export there's like 16 textures. So in Unity I can't add that many textures to the 1 material on a mesh.  I'm just trying to figure out how to export 1 albedo, 1 normal, 1 roughness etc. I tried the baking button but when I tried exporting again there's still 16 textures.  Cheers!

Hey! So, I created a smart material for a project i'm working on to use as a base for all of my objects, and when testing it earlier, i noticed that whenever i import it, even if it's on the same object i made the smart material on, things like my generators and filters revert to saying mg_ambient_occlusion (Outdated) instead of Ambient_Occlusion. When i go to change it back to ambient occlusion in the generator settings, it resets every change i did back to default. Is there a way to fix this so i wont have to redo all of my sliders everytime? In the attached images below are the outdated version before i re-change it back to AO and after.

Hello,I have a perpetual license for Substance Painter / Substance designer 2019 indie. It has been upgraded from prior versions which go all the way back to 2016.I have the install file and the license key file I backed up from the webiste ages ago. The last time I installed the software was in 2020 for a new computer. I have since upgraded the harddrive and proceeded to install my software as usual only to find that my backed up Key which use to work is no longer reconized by the althentication software. What can I do to fix this?I have my recite emails if needed for proof.  

I would like to customize Light Generator by inheriting from the official Light Generator.I would like to create my own Light Generator.What is the best way to do this?

HelloAs per title we are looking for information on the technical details on what happens if we create the textures at for example 4k and then export to 8k. Like what happens to imported textures, manually painted masks, brush strokes, baked textures, noises and so on when exporting at a higher resolution than what was used in SP, how does the upscaling, if this is even the correct term, work?Thanks in advance for any inputs.

Hello everyone, I have been a member of the Substance 3D community for a long time and share my 3D work like everyone else. I would like to know what happened and why I was banned. I use the Steam version of Substance and don't understand the reason for the ban. It happened after I posted a link to my article about a 3D asset made with Substance Painter that I sold on my sketchfab store and was used by a modder from Nexus Mods in the cyberpnk mod. It's more of a success story than something spammy. This ban led to the assumption that modders on Substance don't care and don't like to read. Here is the link to the LinkedIn article: The Growing Importance of Modding in the Gaming Industry and Digital Fashion My Discord handle is Bartholomewkoziel#3609.Substance Server ID is 179919948569640960 This is my second attempt to resolve this situation, please don't ignore my message!Thanks for your helpBart

For a "painterly" style project I am currently working on, I am manually painting the normal map in order to give a sort of Brushstrokes effect. A major difficulty with this strategy, however, is that it requires there to be only one base color with the material. This is due to the fact that if the base color and the normal map patterns do not match up, the painterly effect will no longer work properly. Is there any way I can hand paint the normal map and base color simultaneously so that these two textures might match up?Thank you!

Hi, its crazy that this program does not have a scenegraph or outliner. Lets say you have a car and you want to paint the inside of the wheel well. I want to be able to hide the wheel and tie geo when I do that so I can see what im doing. Why on earth cant you toggle the geo off in an outliner ?