Questions

Two years ago I retired from 30 years as a graphic designer but kept my Creative Cloud subscription in case a client asked for changes to their files, or needed them for some other reason. Now, I have decided not to renew my subscription.All of my client's files are stored on my computer. Because of that, am I correct in thinking that I will have them as long as needed and if I do need access to them, all I have to do is subscribe again, probably on a month-to-month basis?Also, do I understand correctly, that if my client's files had been stored on the cloud, 30 days after my subscription ended I would be limited to 2GB storage and would lose anything over that limit?

I switched my Lightroom Mobile subscription from monthly to annual through the Apple App store in March. A month later Adobe notified me my account was has suspended for non-payment. The money definitely went through on my credit card and Apple says everything on their end shows that I'm paid up until March 2026. Meanwhile when I try to access some features in Lightroom Mobile I get a screen that says I must pay through Adobe or start a 7-day trial. To my knowledge I haven't done anything to start a 7-day trial. Adobe's AI assistant can't comprehend the problem. Two calls to Adobe support say it's Apple's problem. Now I seemed to be either locked in a loop of "Preparing your subscription..." or get "Subscription Expired" on both iPad and iPhone. The "Preparing your subscription" message can go on for a day or two before I'm locked out of editing in the app again. If I sign out of Lightroom and then sign back in advanced features sometimes work, but then I'm locked out in a day or

I canceled my annual subscription and want to request a refund, because the transaction was without my consent, please help me on how to do it

Olá, gostaria de saber se meu reembolso será feito, não fiz uso do aplicativo e a assinatura foi renovada automaticamente sem que eu quisesse, desde já agradeço!!

So here’s what’s going on:I started taking jobs through the Behance platform and linked my PayPal account. I’ve completed 3 projects so far, but I’ve never received the full amount I charged.I even paid for Behance Pro, specifically to avoid platform fees, but that doesn’t seem to change anything.On my most recent project, the final payment was supposed to be $210. But when the payment came through, I only saw $189. And after PayPal took their cut, I was left with just $176.That’s almost $50 gone.So where is that money going?If I’m paying for Behance Pro, why am I still losing this much?And more importantly, why did $30 vanish before it even hit my PayPal? Money just disappears between the invoice and what actually lands in my account.

I got billed yesterday a second time for my Adobe Premiere Pro plan. I did not have enough money in my account when the billing cycle came around but when I deposited money into my bank it billed me. It says there was still and billing issue so when I clicked retry payment method it charged me a second time. Can I please have some help getting a refund for the second charge? I was already trying to cancel my plan because I got billed and didn't want to continue it for the next month, but the bug still says billing issue even when it charged me twice. I provided a screenshot of it. 

How do I get a refund for a cancelled subscription?  My account was charged  before I cancelled the subscription free trial. When will I get my money back? 

I'm currently receiving inquiries, but I'm unable to respond to any of them due to what seems to be a restriction on my account. I kindly request your assistance in resolving this issue as soon as possible so I can communicate with interested users without interruption.Thank you for your prompt attention to this matter.

How can I contact to the Adobe services by phone I'm already customer for prime pro

Hi, how can I get a refund since I have just started a new month with my Photography plan and paid 18 Euros, but I switched to Lightroom only (no Photoshop), and I have been charged again for the new plan, but haven't used the old one. Can somebody help me contact Adobe directly?

I can't disable plans or disable the card, it throws an error on the site in any actions

At 11:55 a.m. MST, I received an email from message@adobe.com regarding a $450 transaction I'd ostensibly made via Paypal. Since all email authentication indicators passed, I logged into my Adobe account and indeed found that there was a message in my notifications list identical to the one in my email. I made no such transaction, nor did any such transaction appear in either of my Paypal accounts. The email truly does appear to be from Adobe, since it's in my notifications list also, but it's clearly a scam; I'm hoping you'll investigate.

 I have purchased that already few days back which is of 638 per month annual plan,but. After payment of 638 from my account Adobe has blocked 20,000 rupees in my account but total amount for annual should be 7,656. I want to ask why they have blocked 20,000 in my account? 

Hello, I wanted to try lightroom premium for samsung but an error (already bought) came up. (Attached image) I've tried reinstalling and clearing cache too. Not sure what to do now

Hi it wont let me cancel my subscription and keeps telling me i have to pay for it but i have tried to cancel it

Hi, My husband, who had an account, has suddenly died. i want to cancel his Adobe Acrpro subs. Please point me in the right direction. I cant sign in to his account as i dont have the logins . many thanks.  Louise

hey guys, I'm trying to cancel my subscription,but whenever I go to the "Manage Account" section, I see a message saying: "We’ve received payment for your new plan. You’ll be able to manage this plan shortly."I'm not sure why this is happening, but I would really appreciate your help in canceling my current plan. Please let me know what steps I need to take or if you can assist me directly.Thank you for your support.

I cancelled 12 days after I tried the Adobe CC apps. I still haven't gotten my refund. 

Hello, I got the subscription to adobe lightroom on my mobile then on my MacBook through Apple. I am currently subscribed to my MacBook account and it is not allowing me to access adobe on my Mac. All of my photos are in that account how do I get back into it? Please help I have clients photos in there.

Hi everyone,I need some help with an issue. On April 23rd, I noticed that my free trial had expired and I was charged £47.99 for a subscription. I immediately canceled it, and now there’s nothing showing under my account except the invoice for £47.99.I haven’t received a refund or any confirmation of the cancellation. Under the “Plans” tab, there’s nothing listed, and the main page only gives me the option to renew the plan.What should I do next?Thanks in advance!

We are now having a similar issue with invoicing by Adobe. Normally, when we go to our "Plan" we can bring up any invoice we want – in practice this is just the last three months so that we can complete VAT Return. When we call up our "Plan" now, the screen looks different and when we call up invoices, the Adobe screen presents us with our very first invoice only (this is 10 years old).  If we try to look at that, it tells us that we have no invoice history.  But the real point is that we have not yet found a way to look at the recent invoices.  This is a considerable concern because we cannot now complete our VAT return with just a few days left before our outsource accountancy provider must have the information in order to comply with legal requirements.  Any suggestions for solving this would be greatly appreciated.

 "I would like to request a refund for an annual subscription fee that was deducted from my account despite canceling the subscription immediately after signing up. Could you please guide me through the refund process?"

BonjourMa carte bancaire est arrivée à échéance, je rentre ma nouvelle carte, je règle le prélèvement en cours, ma banque accepte le paiement, mais rien n'est prélevé et un bandeau s'affiche sans arrêt me disant que je dois modifier mes coordonnées bancaires. J'ai refait plusieurs fois la manipulation, mais rien n'y fait, ma nouvelle carte n'est pas prise en compte. Pouvez_vous m'aider ? Je ne veux pas que mon abonnement soit suspendu !!Merci beaucoup.Didier Mur

How to delete my credit card details

cancel my free trial