Questions

Adobe Official:    my account is  [Personal information removed by moderator.] and the annual subscription for the plan (Fotoğraf 20 GB) was completed on September 20th. The invoice for the cost is as follows:    on September 29, 2023, after logging into the Adobe website backend, under the subscription plan section, it shows that I do not have any valid subscriptions.      membership qualifications, product subscriptions, and other information are all normal.      the activation information of the device is also normal.     at the same time, the cloud files are also displayed normally.      However, the Creative Cloud Desktop on my local PC shows that the subscription has expired!       although the used cloud storage information is still visible.     However, Photoshop still cannot be used. This issue seriously affects the user experience. I believe that as a

Hello, I bought a photographer plan for a year and chose to pay all at once. For some reason I was charged again and my subscription was canceled. Why and how can i get my subscription or money back?

Hi everyone,I've been struggling to find some answers and also to get in touch with someone from Adobe to explain why I am charged twice for the same products? I subscribed last year for the photography plan and this year I felt I needed more so I upgraded to Creative Cloud All Apps which is 4 times the price compared to the photography plan. The problem is that Adobe continue to charge me for the photography plan although all apps are included in the new subscription and worst, I can't cancel it because they want to charge me an extra £25 for early termination? Sounds like a bad joke but I hope it's just a mistake... and I would really appreciate some help with this, thank you. 

I have purchased subscription for my Lightroom mobile app, but it is not yet reflected on my account

I tried to cancel my free trial subscription before I had to purchase anything. Wouldn't allow me to cancel, so now I have already paid the $22.67 plus they added onto the cancelation fee of $124.69! I tried blocking, but it's so hard to get in contact with Adobe for a refund of my $22.67 and to get rid of the $124.69. I didn't pay on time because I thought that it would automatically cancel, but that wasn't the case.

I need my refund where I can contact a real person???I'm waiting more that 2 weeks already I dint know here else go to get help. 

Hello, my free trial end now and I dont have money to pay for creative cloud, how can I cancel the trial? When I want to cancel it says A problem has been detected with your payment method . Update Information.

I canceled my plan almost a month ago (before any cancellation fee would've been added to my account) and still have not received my refund. I can't seem to contact anybody, because everything I try is a bot, and I can't get in contact with real people for some reason. I am wondering why this is taking so long because I don't have just $300+ to spare. It would be nice to actually speak to a human being, because I'm worried about not getting my money back at all, seeing this being a problem for Adobe. Some insight on what I should do would be nice. 

I want to cancel my subscription. I can't afford it anymore. it's not allowing me to cancel. 

I canceled my plan with in the first 14 days and they took a fees why????? You said no fees with first 14 days of purchaseing. 

How do i refund my subscription? I forgot to cancel 14 days-trial and now I've paid 78€ for it, I cancelled the re-subscription but it doesn't mention refund and I haven't got any money. Please help me, I'm truly desperate.

It used to be that Media Encoder was available when subscribing to Premiere or After Effects, but I was told today by Sales Support, in no uncertain terms, that now a full all-apps subscription is required to get access to Media Encoder?  PS I find it amusing sometimes when threads get locked... Despite common conception, sometimes in computing a decade-old thread is perfectly relevant to add on to. Or in this case, this 2017 one. 🙂 Unfortunately you can't post to it anymore, which would've been the ri.

I noticed that cloud storage was showing that I had 40 GB available instead of the 20 GB I was expecting, so I looked at my account, and I saw that I was seeing another plan, Acrobat Services: PDF Services API, in addition to the Photography plan. I don't remember seeing anything about this, or making any choice to get this to appear. Is there any information about this?  I want to make sure that I haven't accidentally done something that I will be charged for.  Thank you for any information you can provide. Robert

Buenas noches,   Hace una semana hice la prueba de 7 días, pero al rato la cancele porque no era lo que estaba buscando. Y ahora me han descontado el importe. He revisado mis cuentas y no está suscripto ninguna. <Removed by Moderator>

I paid student price for a plan, got an order verification via email and the amount has been charged from my bank account. However, the plan doesn't show up in my "orders and invoices" so I can't even cancel the subscription. I'd really like to not have to pay monthly for a plan that I can't use. Feeling very helpless.

Hello, I applied for a monthly Adobe payment with the student fee around 22:25 on September 24th as of Korean time. The payment also exited normally, and I used Premier Pro normally until the 27th. However, yesterday, around the night of September 28, I was suddenly logged out of the program, and when I logged in again, a new account was created. The new account has the same ID, same password, and same account name, but the profile default picture is different and there is no paid plan. But I definitely made the payment. Payment details are also left on the card. What the hell happened?

Hello Dear,Today my subscription was canceled.I've got messege from Adobe, that experts have identified fraudulent behavior regarding my subscription.Due to this, my subscription was canceled.Could you explane what's happend? And wiche kind of behavior influenced your conclusion.What can I do to to renew this subscription? Sincerely,Vlad

I still have the free T-shirt that came with the $50 upgrade to version 3. I have used every version for commercial and personal purposes since then (except 9, which sucked balls). I have written plug-ins since version 6. I'm a fan.Now, I am old, retired and can no longer justify the monthly subscription expense for only occasional (but still enjoyable) use.Is there any chance Adobe might have or initiate a graybeard appreciation subscription rate or do I just need to go back to CS3 on an ancient Mac?RIP Mr. Warnock

I didn't apply for the ฿1,904.60 plan, but why is there a bill that I owed? Notified since yesterday Even though I didn't apply.Normally, I apply for the ฿380.92 plan and that's it.Can something like this be fixed?

希望能够和我取得联系，

Hi,I do have a problem with my accounts (I have two assigned email adresses). I get charged a full cloud subscription every month although none of the accounts has an active plan. In January I also was charged twice (for both accounts), where I then got a refund (but also just for one account) after I asked for support via an chat to cancel and refund. Now I realized I still get charged and I'm not able to find any help. The billing history doesn't show that monthly billings in my profile, it's just on my bank account. Also the subscriptions are inactive, where I'm now not able to get any help via phone. I'm just able to talk to the virtual assistant who don't understand my problem. Has anybody an support email adress or phone number to contact Adobe to explain the problem?Much appreciate any help!Best

I paid 2 times for a month subscription but the subscription says trial expired. I bought a month.

Hi.I got charged 37 euros (can't pay because no money) 1 day after free trial and i might have the same problem as this person. If this is true that i have to pay for it first and then get a refund if so, i would be relieved that i wont get charged for zero reason.https://community.adobe.com/t5/account-payment-plan-discussions/free-trial-payment-refund-not-charged-yet/m-p/14048519#M43021      this is the said person 

Is there anyway I can take care of all my payments pay in full 

Hello, I have a problem, a few months ago I subscribed to illustrator and photoshop, but now I don't need these programs, when I wanted to cancel the subscription I noticed that it was not displayed in my personal account, and access to the programs also disappeared, but the money for the subscription is written off, tech support did not help me at all, maybe someone knows what to do with this?