Questions

Could someone confirm if this is correct please. My employer has a business copy of Creative Cloud and we can all login ok and use whatever we need.However the Substance Texturing suite is used by many of us too but because its not included in the Creative Cloud or available as a business deal we've had to buy individual copies for each person .. so each with their own unique Adobe account and login. So the issue is .. we have to login with our business/group Adobe account to use the Create Cloud, then log out and log in with our individual Adobe accounts to use Substance? Is that right? So we can't have Photoshop and Substance running at the same time?

Good afternoon. I signed up for a free trial version of Illustrator for 7 days from 09/11/23 and canceled it on 09/15/23 in the evening. My money was withdrawn on 9/19/23. 25.19 €. ADOBE IL CLOUD TRIAL, Dublin. Please return the money, I didn’t register anything.Добрый день. Я подписалась на бесплатную пробную версию Illustrator на 7 дней с 11.09.23 и отменил ее 15.09.23 вечером. Мои деньги были сняты с карты 19.09.23. 25,19 €. ПРОБНАЯ ВЕРСИЯ ADOBE IL CLOUD, Дублин. Верните пожалуйста деньги, я ничего не регистрировала.

I want to change my plan from photography (20 GB) to Lightroom (1TB) but the only option I have when I go to"handle my plan" in to cancel it. The option change is not there. How do I change my plan?   [Moderator moved the thread to the correct forum]

I canceled the subscription that I paid every month. It suddenly took €164.94 from me. I don't know where the mistake happened, but it says that it is some kind of debt. Please refund my money!!!

Hallo ihr Lieben, ich bitte um eure Hilfe. Ich habe bis vor kurzem noch ein Abo über meine alte Berufsschule gehabt und plötzlich wurde mir dieses Fenster angezeigt. Ich habe mir dann über meinen privaten Account für 1 Jahr die Creative Cloud gekauft und nun wird mir das immer noch angezeigt und ich kann die Programme nicht öffnen. Ich habe auch schon alles deinstalliert und wieder installiert. Ich weiß nicht, was ich noch machen kann.

In August I changed my subsciption plan and it has been working fine. When I log in to Adobe it says I have a current plan but Lightroom Classic on my mac says 'subsciption expired' and will not let me make edits.

Dear Jenny, This email confirms that you cancelled your Adobe Export PDF, Annual subscription. If you change your mind, you can easily reactivate your account below.Good mornig, I need my refund for the cancellation referred above.

Hi, I have been out of school of for over 8 months and keep getting charged for Adobe creative Cloud.  I have tried going online into my account and it says payment cannot be processed whereas I keep getting charged a higher or a different amount every month. I looked at the articles on cancellation but there are no such options in my account.I would like to know how my account can be cancelled and I would really like my refund for the past 8-10 months. It just feels like a scam when you can't cancel or do anything due to poor system design. ThanksMaren

Hello, i have some problem with the purchase, i had purchased lightroom in my phone from different account but i dont have login information since i lost my facebook (logged in via facebook) so i sing in via apple id, but when i try to buy lightroom for 1 month or 1 year it shows me error "sorry we couldnt complete your purchase contact support". Its because my previous purchase is remaining till 30.9.2023? Then it will enable another one? Or where is the problem?

I want to change my credit card info. But after filling all the details it sends me an otp along with the transaction amount of 1 month subscription. But I have already paid for this month yesterday only. So will this cost me twice ? I don't think changing payment details should be costing anything.

Adobe charge me again, even though there is no active plan. Please help me. Please contact me. You cannot charge me. There is no active plan but charge me..!!!!

Don't buy this product!  I called them a couple months ago they agreed to cancel my account without a $199 penalty charge!  Only to see then lied and still charging me 49/month!  I'm pissed and don't recommend getting this product!  You will be stuck with it if you don't use it and they will charge you and make their millions.   [Profanity removed by moderator]

Who besides me is sick of Adobe with their move to the cloud to jack up prices and continuing to make it harder to just use their tools with elaborate sign-ins (to protect their fees), weak support and a poor GUI.

Can I use all the apps you have? 1675 per month if paid. Like Animate, Illustrator, Character Animator, Media Encoder

I have a yearly subscription that's been paid in full, but I keep receiving messages about a monthly bill and to update payment information. Anyone else encountered this issue?

I want to give adobe money in exchange for Media Encoder.  I do not require other Adobe applications.  After extensive searching, I have not found a way to do this.What are my options.

Axios shows as Current Session in my Adobe Account, is there an answer as to why this is happening? I screenshotted the page and then re-secured the account, but I'd still like to know if this is a security issue. Any Adobe employees or users with the same issue out there with an answer? - Adobe Account- Platforms Used: Windows 11 Pro, Windows 10 Pro, MacOS Catalina, iPadOS 16, iOS 16- Unknown Suspicious Session

I really need to cancel my plan and it says i need to sign in but I forgot my password. I keep pressing the reset password button but nothing happens and when i open the link in a new tab it just says error. I don't know what to do.

How do I change my student status to non student now I have completed my course?

Hello, I had purchased a plan for photographers (Photoshop + Lightroom) until October 15, 2023. Today they write to me that I have a free plan 

Can someone tell me what this is as I haven't created myself a account I see messages in my in box so clicked on it and apparently I have a account which I didn't create so can someone please tell me why would someone create me a account as don't know what this even is 

I have been getting charged twice onto my account per month ($20 and $30) from October 2022 until February 2023 and it still hasn't been fixed. It got even worse when I was charged three times (1 $20 and 2 $30) onto my account from March 2023 until August 2023 even though I didn't sign up for any new plans or accounts. For September 2023, I was still billed 1 $30 even though I signed up for UCLA's free Adobe subscription for this month. How can I resolve and get a refund for my double and triple charges considering it is already so financially draining as a college student?

Dear adobe community.I started a free 14 day trial to adobe illustrator, I was aware of the charge when it ends. But my credit card didnt get charged after the 14 days, so I thought it auto cancelled itself, because its a trial to try it out. Failed this, Adobe charged me 25 eur with tax for a product I used one time for 2 minutes. I have no use for this app, and my financial state is not good at the moment. I tried to get in contact with adobe, but their support is not good. No email, called the number, no response, nothing. How can I get my refund?