Questions

In order to have the Adobe Creative Cloud, my company needs to have the billing address send with the corporate information. This, in order to make the payment legal. Since I was paying the bill with my name and corporative email, but using my personal card and information, it is difficult to make this change in the payment information. I need help with this issue since I've been working without the adobe tools for a while and I really need it 😞Thanks,Lu.

I got the trial and didn't want to pay for the monthly $88. My card was unlocked and they took the money but it says they never got it.

Hello, I was trying to start a free trial for Photoshop and when I enter my credit card information and click Start free trial button, I am getting this error: A transaction can fail for a variety of reasons. Double check and make sure your payment information is entered correctly. If this issue persists, you may need to use a different payment method or contact your bank.(Even though I am very sure that I entered my payment information correctly)I then did some research about this error and when I opened my account page, I didn't find the page where I have to enter my billing or payment information. Can someone helpe me please ? Thanks.

I am writing to address an issue I encountered with my Adobe Creative Cloud subscription. A month ago, I received a promotional code that granted me a one-month free trial of Adobe Creative Cloud. However, upon reviewing my recent emails, I discovered a problem with my billing. It appears that the free trial has ended, and I have been charged $70 CAD for a full month of service.I must clarify that I intended to cancel the subscription before being charged, as I did not wish to continue using the service. However, when I attempted to cancel, I encountered an obstacle. The cancellation process required me to "provide a valid payment method," which led me to enter my banking information through PayPal. Immediately after entering the details, I was billed for a full month of Adobe Creative Cloud, which was not my intention.Upon realizing the charge, I promptly navigated to the cancellation tab in an attempt to request a refund since I did not want to proceed with the subscription. To my su

Hello, anyone helpful with my account?? I’ve been trying the adobe app.for 14days for free and thought to unsubscribed it and went for vacay. Now I’m realizing my trial is still on and I will be charged. Can u able to help me with?? Thank u.My email address is <email address removed>

Hi everyone!I have a problem.. Now I have a free account, but a t that time when I signed in, I wanted to go premium but only for the trial..I canceled the subscription, but they keep withdrawing the money from my bank account.What can I do?Thanks in advance!

3天后自动扣款，如何取消3天后的自动扣款？

Good afternoon.  Years ago we had a need to add accounts for Adobe Acrobat through websales and telesales - six accounts being charged $29.99 per month and one at $14.99 per month. These acounts were for people that are long-gone and were registered with personal email addresses. I need these charges to stop. How can I remove? Adobe phone support says I must have an email address and my credit card company (AmEx) says that Adobe has to deal with it. Please help. Thank you. 

I moved from Russia to USA and can't change an account or even delete it to create the new one. "Unable to load data. An error occurred. Please try again.""Unable to load plans. Please try again." Aleksei Torozerov

HiI had recently purchased Adobe premiere pro for which I got charged the normal amount. But a few days later I got charged for something called adobe systems soft which I did not buy.I wasn't even aware about this until I checked my bank account. And I didn't even get an email saying this product had been purchased.I wanted to know why this happened and would I get my money back? ThanksEl

Lr Desktop says “creative cloud subscription expired” and it hasn’t. I'm logged into my creative cloud, ran all necessary updates and my Lightroom desktop says Creative Cloud expired. Under LR help menu sign in is grayed out so I can't sign in from LR or manage account from there. Any other way to link the account again? Used it a few days ago no issue. My auto payment is supposed to hit tomorrow but it's been prepaid monthly since 2015 without issue? Help!

When I open the billing history tab in my Adobe Account I notice that the latest operations are negative numbers. Is this because I have canceled this accidental subscription and the negative numbers represend the refund?

Anyone else having trouble canceling a membership? I keep getting an error message when trying to cancel and I can't find any kind of customer service of helpdesk to assist me. Whenever I click on an option to get help from customer service via chat or telephone, it sends me to the same page over and over again. Very frustrating.

I cannot use "generative fill" new AI feature of adobe photosop becasue it say that your are not 18 years old but Im 34. how can I solve this ?Please dont say "change your birth day" becasue I couldnt find how can I change my birth day. I pay money but couldnt find feature.. when I pay money, age is not important but when I need to use feature, "you are not 18" evet Im 34. Please help me

I lived in Russia and used ADOBE until 2022. Now I have been living and working in Turkey for more than six months. I have a bank account here. But I can't renew my subscription to ADOBE products because I'm still Russian account. How can I change this?

Adobe me viene cobrando de manera correcta todos los meses y ahora me bloqueo la cuenta diciendo que hubo un error en el pago cuando en la tarjeta me sigue figurando los pagos. Y es una verguenza que no tengan a nadie atendiendo los fin de semana.

Hello!I have a concern about the packages offered by Adobe.I intend to buy one of the two packages, but I am interested to be available and the beta feature for Photoshop the one for generative fille.My question is next, does the Photography package also include this feature or is it necessary to purchase the Photoshop package to have this feature?Because there are quite different prices and I want to know if this is a reason why there is such a difference?

I have been trying for months to cancel my plan, with no luck. Adobe keeps trying to charge my credit card and I keep cancelling the charge. I have no idea how to get these crooks to stop trying to steal from me. Does anyone have ideas?

Buenas tardes.Hace unos días, subscribí al plano de Adobe Creative Cloud para prepararme a la práctica de la universidad y quería probarlo gratis durante una semana, pero luego mi ordenador murió porque no aguantó este programa. No podía hacer nada ni anular la subscribción y ahora estoy en punto de perder casi 130 euros (porque para anularla ahora tengo que pagar 108,14 euros más), teniendo en cuenta que utilicé el programa una vez y no lo necesito más para nada.¿Me podéis devolver dinero? ¿O, por lo menos. anularme la subscripción sin ningún pagamiento? Gracias y un saludo

I do hope this is a bug. But I've had the membership with Adobe for years and I tried cancelling it earlier last month because I'm graduating and without a job. During my cancellation process, Adobe OFFERED a 2 months free break for my autopayment before charging again to avoid cancelling my membership altogether. I thought it was very nice of an offer and I clicked that option instead of cancelling.  Then paypal announces Adobe autopayment went through this month anyways. When I appealed to paypal that it must be a mistake because I just got 2 free months, whoever processed my ticket on the Adobe end flat-out cancelled my membership and informed me afterwards via email, not even waiving the May payment.  You could have just let me cancelled instead of offering me a fake plan to get one more month payment out of me. Just saying 😕😕 

How can I change my payment method for my Adobe account on the Adobe Community website?

Hola, hace meses que me estan cobrando doble, etan ambos planes asociados al mismo mail?!quiero mantener un plan el de 1TB pero al cancelar el otro me cobran por termino anticipado !! alguien presenta un problema asi?, quien pueda dar una solucion?ya que no e encontrado un soporte donde un humano me pueda dar una solucion. Gracias 

Bonjour, j ai un problème lié à mon compte. Je veux utiliser la dernière version de photoshop mais ils me disent ue je dois avoir plus de 18ans pour l'utiliser alors que j ai 25ans. si quelqu'un peut m'aider à résoudre ce problème s'il vous plait .

Generative AI features are currently available in a selection of our (beta) apps and experiences for people 18 years or older. The ability to use Generative AI continues to develop. It will continue to be made available in beta and release features for Adobe applications and services in the future.   Why can't I access the Generative AI feature in my app or services if I'm over 18?   If you are over 18 and the Generative Features are disabled, then the Date of Birth assigned to the account may be incorrect. To update the Date of Birth, you can do the following:   Sign out and sign back into both the Creative Cloud Desktop app and the Photoshop (beta) app Log into Behance with your Adobe ID and enter your Date of Birth. If you sign in using social sign-in (Apple, Google, and Facebook), ensure that your date of birth in that account is set to public instead of private.   Once the account is updated, relaunch the Adobe application or services to enable any Generative

I canceled my plan and i want to delete my credit card information from this app and recover my money