Questions

 Hello there, I dowloaded and installed Creative Cloud but the library goesn't load and gives me an error message. I can't install any apps I have access either (I got a license for a course I'm doing.). Do I need to do anything first? I have a Windows 11 PC. 

Hello, has anyone had this issue? Purchased a yeary membership through Amamzon just as the rates were going up. Received a long redemption code of characters and numbers, but on trying to log in and redeem, there are only 6 cells to fill in. The screen prompted my phone with what looks like authenicator codes of 6 digits, but inputting them in, the redeem code button remains grayed over.  Been over a month of frustating attempts to get this sorted out. Any help would be appreciated from the community.  

Version 25 is incompatible with my PC. I need to continue to use Audition and Character Animator for my work project. I've successfully rolled back Premier via 'Other versions' from the creative cloud interface. HOWEVER for Audition and Character Animator the 'Other versions' option is not there.!! (I only get options for 'explore tutorials' and 'Manage Plugins' on the interface - see screencrops).  It MUST be possible to reinstall the previous version of these apps that we were working happily with before v25. Can some kind soul please tell me where to find downloads of Other Versions of Audition and Character Animator? A link or links would be very helpful. I am an Adobe Creative Cloud subscriber and we have been using it and paying for it for years.

It seems like you don't work with russia, but you have this region, but you don't have the Ukrainian one, with which you work. Why is that?

l need you to update the app so it shows the file size in the Windows App Manager. ThanksAnything not showing files size I'm removing. I consider it spyware if no file size is shown.   

The hard drive all my adobe apps BESIDES creative cloud died yesterday.This means I can't "uninstall" any of the apps, because the drive they are on doesn't exist.This results in CC always failing to install any of the apps to my system. I've changed the location for installations from G:/Adobe (the dead drive) to F:/Adobe (one of the drives that still works), but every time I try to install Photoshop (or Indesign, etc), it kicks back a 146 error and the error log always shows that the problem is it is trying to use the G drive again.FATAL: Error (Code = 146) executing in command 'MoveDirectoryCommand' for package: 'AdobePhotoshop26-Core_x64', version:26.4.1.194 FATAL: Error occurred in install of package (Name: AdobePhotoshop26-Core_x64 Version: 26.4.1.194). Error code: '146' ERROR: CreateDirectory failed. Error: 2 ERROR: SHCreateDirectoryEx failed. Error: 2 ERROR: Template Path:G:\Adobe does not exist ERROR: Template Path:G:\Adobe does not exist ERROR: Source path:G:\Adobe does

Tell me, why is the uploaded file itself deleted from the computer? I have make several copies and this is inconvenient

Hello everyone,Someone posted this same question a month ago, but no proper explanation was given. I've had installed Adobe cc 2018 for a while now. And just today I noticed "ccxprocess" app appeared on my Mac's Launchpad (the last icon on the below screenshot). It wasn't there before, just appeared sometime in the last few days. I ran a virus scan using Bitdefender, nothing showed up. I tried deleting it using CleanMyMac 3, but it says the program needs to be closed in order to be deleted. I have no way of closing it. Why did it just appear? What's it for? Is it some sort of virus?Does anyone have any insight into this very strange and scary phenomenon? See original discussion here.

Como puedo activar el permiso del administrador de TI para la gestión de aplicaciones en mac?

We used to have cc drive on all our pcs, recently I don't see itHow can I get it back??

Hi All,Raw ... where did the crop tool go?No more listed on right strip or hidden into somehting else ...?Feb. 2025, version 17.2 Thanks

I have a paid account with a yahoo email username. When I try to run the exe file for any of the apps on my desktop, the Creative Cloud window opens up in an old gmail usernameI had years ago and prompts me to pay for a plan. Can anyone advise how to switch to my new username? I can't access any of the apps because of this glitch and I haven't gotten a resolution through customer service. Thanks!

Hello everyone,Recently I did the update from Win10 pro to Win11 pro, and the Creative Cloud Desktop app won't load the home panel, it only show something similiar to this message: "Loading the app is taking longer than usual. Restart Creative Cloud or restart your computer and try again."After reading this topic (and others similar to this) and after trying every possible solution (cleaning Windows, repairing system files, running CHKDSK, DISM, SFC, running Adobe cleaner tools, cleaning the registry, uninstall C++ distribution, disabling antivirus, etc.), I finally decided to take a closer look at the log file located at:C:\ProgramData\Adobe\UPI\Log\ECML.logIn the log, I noticed the following error:CExtensionManager::updateXManConfigFromCode: Can not find XManConfigThis clearly means the CC Desktop app can't read/write some files through its directories. This led me to suspect that the issue might be related to file permissions on the Adobe folders. Since Adobe relies on acc

hi, I'm using a business account for the adobe creative cloud team. there are two accounts in my account. an account has expired. the other is current. ancxal is logged in with the same mail. I can't get to my library. how can I transfer my library contents between accounts?

Mac Sequoia - 15.3.1.  I was not sure where to post this. It seems I had malware. BackService which was linked to CleverFiles and Disk Drill. I don't ever remenber installing Disk Drilll. I have removed all of those but when I did a spotlight search which showed this ni-NL.json. I followed link to Utilities - Adobe CC and found this. What is all of this Firefox stuff doing in the CC app? Should I delete it all and leave the 3DI folder or get rid of that too?     

as u see in screenshot ACC only showing 2 menu option i tried reinstalletion but still having this issue,whenever i restart my ACC its gives me 501 error,also because of this issue i unble to access my libreries and adobe fonts

I don't want the logo there - how can I remove it? Thank you for any suggestions and help.

In Creative Cloud krijg ik de meldingen enkel in het FRANS ondanks al de rest in het NEDERLANDS is. Hoe kan ik dit wijzigen.

I have a limit issue on my account, I got a limited access notification.I've tried to fix it using limited access repair software, recommended software from adobebut still the notification appears and I can't install other applications such as adobe lightroom and others.  I have end session for all devices, but I still get LIMITED Access!With this problem, I can't install any application, even though I subscribed to the photography plan for 1 year. This is certainly a loss for me!  I've tried various ways, but I can't fix it, including contacting the agent, but the agent doesn't even respond. Help please.

 My Adobe Creative Cloud App is showing with this red triangle symbol. I assume there is an error that needs resolving. When I open the app, ther is also an arrow symbol on the cloud icon (see below). But there doesnt appear to have any explanation of what the error is and how to fix it! Can anyone help?

Olá! Estava trabalhando a tempos em uma identidade visual e possuindo todos os arquivos salvos na núvem da Adobe e após algumas semanas sem mexer nele, não o acho de forma alguma. Gostaria de pedir ajuda a respeito disso!Era um arquivo de photoshop salvo na nuvem.

Hi, I need to use Adobe After Effects for an assignment.I've used adobe apps before on my laptop and at school computers but on my desktop (Windows 11) I seem to suddenly keep running into problems.First I try installing After Effects independently and keep running into error 206. I go through every solution, including turning off my firewall but nothing works.I get the reccomendation that I install the Creative Cloud app to manage installations and apps through there.I download Creative Cloud completely fine, but now I'm running into error 118 which is strange because my connection is completely fine! Additionally, it seems like the error keeps popping up erratically. I know 118 typically signifies a problem on the users side but this just doesn't seem right. I have a video attatched showing what I'm talking about here. Any help on finally getting After Effects to install so I can do my assignment?

Creative Cloud has been using all my bandwidth for all updates on my Windows 11 laptop for the last 2+ years. Now it has become quite annoying as it makes every other internet connected device unable to function properly. I say now as I have recently moved from Sky TV delivered by satellite to Sky Stream - TV services delivered over the internet. I have a broadband service that, in all other circumstances, more than delivers for my household's needs at average 75 Mbps. Except when Adobe Creative Cloud has updates - when everything else comes to a halt. I've looked in CC's 'Preferences' and there doesn't seem to be any way of limiting updates bandwidth use.  Am I missing something?

I was not paying so much attention to it but now I really need to work with assests across the apps. Any idea 

Norton 360 just found two trojan threats in the following 2025 Adobe CC programs: Media Encoder and Premier Pro. These 2025 updates were automatic from Creative Cloud. Please tell me how this can happen.