Questions

I continously receive a message that my Creative Cloud Storage (20GB) is full, but I cannot find any file in there whatsoever. Not on my PC (windows-user/Creative Cloud Files), not online (https://assets.adobe.com/cloud-documents). I want you to fix my storage counter to 0. I also want you to to fix your cloud. If not, I'll stop paying for this subscription. This support situation is horrible.

Hi,One of my users can no longer sync any files to Creative Cloud.  They are receiving the following error:  Unable to sync because the owner has exceeded their storage quota.  As you can see in the picture below, there should be over 25GB of storage available, and the archive is completely empty.  Any help would be greatly appreciated.Thanks.

Hi @LL20_2.Since last week we are not able to sync our files with the Adobe CC Cloud (see topic).Any Ideas?cheers, Maiko

Hi. Sorry in advance if I don't articulate this properly, still kinda learning my way through things. I've been trying to create a basic portfolio using Adobe Portfolio. One of the photos I want to include was originally taken in colour & then converted to b/w image. Converted image has been saved and uploaded to Adobe portfolio and because it is the first photo in the grid, it appears as the 'profile' pic for that collection of photos. As a 'profile' pic, it is somehow appearing in its original format - full colour, but once you click into the collection itself, the image is in b/w (which is how it should appear). I have no idea what the problem is or how to fix it. Thanks in advance. 

Hello. I have an issue with logging into my Behance and Adobe Portfolio accounts. I purchased a plan in March 2022 (a K-12 plan from my school) and it should expire in March 2023.Recently I received an email saying that my plan is about to expire on June 21, 2022, and in order to keep my Adobe Portfolio, I should renew it. I can log in to my Creative Cloud and use all of my programs as usual, but the only issue I face now is logging into Behance and Adobe Portfolio.When I try to do it I keep getting the "Access Denied" error ("Access Denied"; You no longer have access to this service. Please contact Adobe Customer Support if you believe this is an error. Please follow this link.).I already contacted the Behance support, but no reply yet. 

Hi, I am part of a group that share XD files in CC. We have several old files that are no longer needed and the owner of those files is not an employee anymore. Is there a way I can clean up our shared files even though I am not the owner of that file?

HiI have uploaded some video files, ranging in size from a few 100MB to a few GB.When I get a link to send to somebody to download, sometimes the download button doesn't work.I've tried it myself, and the download button goes grey but nothing happens.When they work I get a message saying it's downloading and I see the download happening.Can't work out why some can download and others can'tCan anyone help?Mark

I uploaded many files long ago to my cloud and made no access to them for so long, but when I checked the cloud storage I found nothing there, there are not so important files but there are a lot, and it says 14.4gb used but I can't access no files nowhere.

Do we have the ability to block the usage of the Cloud Storage feature?

Hi All,  I'm getting all sorts of issues today trying to get into Premiere. After forcefully closing CC and then re-opening it I'm getting this on screen and I could REEEEEEEEEEEEEEEEEEEEALLLY use Premiere right now!and more worryingly Can anyone advise please?  

Is there a way to share a CC library with others in the company (who do not have an Adobe ID) where they can download images in the library but not edit the library (save, rename, etc)? The only option I see is to share a link where people can edit Edit or View (but not download).

Unable to load resourceAn error occurred while loading resources. Please try visiting this page later. Is there an error on your part?I have a lot of clients folders and files they use ....   how fast will it work back ??!!!!! ... this is not serious...

Hi.I'm having trouble logging into the cloud file. Two days ago I logged in for work. Yesterday and today I can't.Windows 10/ XD 51.0.12 / Adobe Creative Cloud - updated.Tell me how we are going to solve the problem. 

One user account was accidentally deleted today.can I restore cloud data of deleted account?When I check in the admin console, there seems to be no backup data.This is very, very important data. please help me restore *deleted account imfomation INFORMATION REMOVED - THIS IS A PUBLIC FORUM NOT ADOBE SUPPORT   I was wondering if I could find it...I created an account with the same information just now please help me restore

I have a problem with Adobe repeatedly asking to log inSince members of the company using ADOBE use private network (through firewall settings and ADOBE authentication)Most users can log in to Creative cloud and access Adobe APP normallyHowever, some users will be asked to re-login in an infinite loop, even if they enter the account to log in, the screen immediately jumps back to the login screen....Does anyone have a similar experience....  

Can I ask what is it about the Createive Cloud Helper app on my Mac that causes it to be at the top of my Screen Time report showing as 24 hours per day. Not only does this seem unneccesary but it also distorts the benefit of Scrren Time reporting. Thank you for your help    

I constantly get the error message 507 when updating the Creative Cloud app on my Windows PC. Nevertheless all my installed Adobe programs are updated each time. My version of Creative Cloud app is 5.7.1.1, and the program tells me it will always be updated.Any explanations? Am I missing something? Is 5.7.1.1 the latest version? Øivind Øvrebotten

I have Adobe Cloud installed on 2 computers. I am trying to open PS on my laptop but I am interrupted by a screen trying to make me purchase or the app. It gives me 2 options "Buy Now" or "Start Free Trial." I already have a subscription, I don't need to purchase it again. Why can't I open the program on my second computer? I am the only user. Thank you.

What if it's a different app but in the same subscription? Can I use Photoshop on device A and Illustrator on device B concurrently? Thanks in advance.

Frustrations mounting in regards to Library-sharing with my co-worker, as she is updating a library with logo files, color swatches. I am not able to see any updates she has made to this library. Any way you can help me resolve this? I am running on the Big Sur OS. I did not always have this issue. Thanks,Marv

Hi there,I'm using Illustrator CC on my school's network which does not use Adobe CC.Even though I have been able to install the CC Desktop app and Illustrator, when attempting to open my cloud documents it says..."Can\t open file. The account you signed in with doesn\t have access to this file. Contact the owner for more info"- I am the owner of the document.- Cloud Sync is working correctly (I can navigate and see my files).- Illustrator is correctly displaying my account as logged in.- I have tried signing out of all login instances and back in with no effect.Any advice would be gratefully received. If you need any further information, please let me know.

Our design team has been using CC libraries to share assets for a while now with no troubles.  Today, however, some new logo files were added that are not syncing between users. The uploading user has shared screenshots of their library -- showing two additional logos -- that are not appearing for anyone else on the library. I have verified that syncing is enabled in the CC app for all users and we've done some usual troubleshooting like CTRL+ALT+R refreshes to try to get things synced.  Any reason why this would be happening out of the blue? Our updates have always synced normally up until today and I'm not sure what to check. Your help is much appreciated!

I'm trying to watch a tv show on my samsung galaxy ultra 22 and when I log in to the tv service I'm subscribed to, I get a blank white screen except for adobe-pass-2.61.0.6-01f5a82 on it. The URL of the page with that on it is entitlement.auth.adobe.comHow do I rectify this so the show will play? TYIA

I need help. Our business account was supposed to renew. It did not and we had to start over with a new account. All of my Creative Cloud files are not accessible from the new account. I use the same email and login information. How can I get the files back? Can I put in a ticket for help? My supervisor purchased the new suite and says there is no access to my files. There is vital information there I need.  If I can log in with the same login, why can I not get to the files?  Please help! 

I know this is probably not the right place to post this - as this platform is more for peer-to-peer support and my post is more of a rant... But in case Adobe IS peeking... Creative Cloud is STILL using up to 100% CPU for extended periods of time. 3 years after the first posts appeared about this issue. Yes, I have the most recent version installed (I update religiously - and that is probably one of my mistakes, as I found out that all updated of CC apps need to be started at least once, which I don't do). Killing all offending Adobe processes returns my iMac to normal operation. Fans only turn on when I do heavy lifting, and no longer run at full speed 24/7. But this is not why I'm posting: in trying to discover the root cause of my iMac turning on the fan all of the time, I found out that going offline stops the fans. Suspecting malware, I installed Little Snitch. I was absolutely shocked at the number of processes that Adobe keeps active even when not a single app sh