Questions

El 4 de octubre de 2021 inicié mi prueba gratuita de Adobe Spark (ahora parte de Adobe Creative Cloud Express) y lo utilicé sólo una vez porque no satisfacía mis requerimientos (no lo volví a usar después de que terminaron los días de prueba).Olvidé cancelar mi prueba gratuita antes de que terminaran los 14 días y el 18 de octude de 2021 me llegó un correo de que Adobe había hecho un cobro por $199 MXN a mi cuenta de PayPal. Ante esto inicié sesión en mi cuenta de Adobe para cancelar la suscripción pero no me lo permitió porque debía pagarla antes de hacer cualquier cambio o cancelación. Ahora me han enviado cobros por los 3 meses que han pasado cuando yo no he vuelto a utilizar ninguno de sus productos y a pesar de que en sus sitios web de ayuda dice que "después de 30 días de no hacer cambios en los datos de pago se suspenden los servicios automáticamente" y también a pesar de que en las opciones de administrar el plan de suscripción dice que "Si no haces nada, el plan se cancel

Tenho uma assinatura ativa, mas todos os meus aplicativos estão bloqueados como se a assinatura tivesse expirado. Já efetuei todos os procedimentos sugeridos pelo suporte automático, sugeridos pela comunidade e por pesquisas. Já instalei e desinstalei dezenas de vezes, executei comandos de reparação, etc. Cheguei até a cancelar a assinatura, mas ao tentar comprar novamente da divergência porque a assinatura antiga ainda está no período ativo. Preciso acessar os aplicativos com urgência

I've had no issues with my Internet at all so I don't know why that message keeps appearing when I tap the account tab. I have the Firefly app and I've had no problem generating videos or images. I'm just curious as to why it says I'm offline. 

Hi zusammen, hat jemand das gleiche Problem und weiss eine Lösung:Ich habe eine Adobe Library, in der sowohl MOGRTS als als Alpha-Movs enthalten sind. Leider lassen sich keine weiteren Alpha-Movs hinzufügen. Sie laden kurz und verschwinden dann einfach und sind nicht in der Library enthalten. Codec und Container sind alle gleich, auch die bereits enthaltenen. LGJoe

Hi, I recently formatted my PC without first deactivating my licence for Photoshop CS6. Now, when I try to activate it, I receive an error message stating that the licence is already in use on two computers. Could you please reset the devices associated with the licence? The licence key is listed in my account (same email address as in the forum). I am aware that there is no longer any support for the old CS6 version; I just need the licence reset. Thanks in advanceBest regards

So often when seeking Adobe support, I get the following message, asking me to nominate my location, sometimes twice in a session.  Adobe knows where I am.  Why doesn't it default to my location?"This Adobe site doesn't match your location.Based on your location, we think you may prefer the Australia website, where you'll get regional content, offerings, and pricing."

I've been trying to update the fromEmail and replyEmail for a large number of emails within our Marketo Marketing Activities, but even though I get a success response the two fields never get updated. Does anyone know if there's something I should be looking out for? I double-checked my API users permissions, I tried the quirky stuff like testing on a net new email vs a newly cloned email. Nothing appears to be working. I've successfully changed the names of the assets, but this was just as a test to see if it would work. I'm totally stumped on why these fields won't update.  I'm referencing this doc that says it's possible to do this, https://developer.adobe.com/marketo-apis/api/asset/#operation/getEmailContentByIdUsingGET. 

I am attempting to share image photo folders and  files with a client. I uploaded image files into my FILES folder. I created a new PROJECT folder. Within the PROJECT folder, I created a new client PROJECT. I then uploaded image files into individual folders within te PROJECT. I shared each of these (7) seven folders with my client. My client reports that they can only see or view four (4) of the folders. Adobe tech support can not offer any help on this.

I was using my app just fine earlier. Now its saying everything is premium. Okay what ever i go to pay first it says 4.99 then jumps to 7.99 and when I click the monthly it wont  do anything please help asap!!!

I was playing around with my settings, just trying to figure out which setting did what, and now I'm stuck with my navigation panel behind my work! As a job seeker, I can't afford to have a mistake like that on my portfolio - it won't go back to normal, and I certainly can't publish it like that. I believe I am using the Rose template. PLEASE HELP! I don't want to start over on Wix or Weebly, but I may have to!

Will it still be possible to use Creative Cloud with Windows 10 after Microsoft discontinues support on 14 October 2025? Will programme updates still be available?

Ça fait des mois maintenant que je SUBIS ces foutus désagréments et Adobe est incapable de résoudre le problème !A ce jour, je rencontre TOUJOURS le même problème et depuis quelques temps, ça empire puisque ça se produit 3 à 4 fois par jour !Pas d’identification de point commun à ce problème qui se produit n’importe quand, tous les jours, plusieurs fois par jour…Je suis sur windows 11, tout est mis à jour régulièrement. Sans antivirus, avec pare-feu Kaspersky.Je travaille sur vos applications et brutalement, la fenêtre « se connecter » apparait.Je lance une application adobe, la fenêtre « se connecter » apparait.J'ai des applis adobe ouvertes, je passe sur autre chose pendant un temps, et quand je reviens sur l'app, la fenêtre « se connecter » apparait.Je travaille sur des applications adobe, j’en ouvre une nouvelle, la fenêtre « se connecter » apparait.Je sors mon ordinateur de veille, la fenêtre « se connecter » apparait.Je

Hi everyoneThis error on my Behance profile:Your ability to send messages has been disabledCan anyone tell me how to fix this?

I'm not sure if you can help me. I'm receiving emails saying that the Creative Cloud subscription is in my shopping basket. But I didn't put it there. At least not consciously. I don't need it, I have a subscription at work. Privately, I only use my own photo subscription with Photoshop, Lightroom and Express. It's not possible to remove it from my shopping basket. I'm just being asked to pay now to activate the subscription. How can I cancel it?

This is a redline for me. I've removed your products from my machine and only install them when I need them.You've pushed me to this, Adobe.  First, I need to be in control of the updates on my computer because your firm does sneaky stuff....like forcing maxon to download.  I don't want this product installed on my computers for reaons that I've mentioned in this forum MANY, MANY times!Second, I reload my machines quarterly to keep them performant and you've just made my life easier with auto updates. Your products will now be only installed on demand and removed daily.  Rescind your decision and allow users to control updating so you don't corrupt our files and our livelihoods!  

Hello Creative Cloud Community, My Behance account has had messaging disabled, and this is critically affecting my work and communication with clients. I rely on this feature daily for ongoing projects. I’m seeking guidance on how to restore messaging privileges as soon as possible. Any help or advice would be greatly appreciated. Thank you [Personal information removed by moderator.]

My Portfolio draft disappeared after my school switched me to a Creative Cloud account, but I used the same email. I had previously signed in with Google, but when my university switched me to the Cloud account, it prompted me to type in my email and password. I put in the exact same email address as the one I logged in with for the "sign in with Google" option, but it takes me to a welcome screen and there is no trace of the personal website draft I have been working on for the last two weeks. Is there a way to find or restore my portfolio draft?

Hello,I pay for Creative Cloud including Adobe Portfolio. Recently, my Portfolio site lost the latest saved versions in the editor — several updated pages are gone, months of work missing.One of my sites was previously live on a custom domain mariabieniek.co (now expired), but the updated content is no longer visible in the Portfolio editor. I’ve checked all my sites under my Adobe account and the problem remains.This is a serious service failure, as I rely on Portfolio for business. I need Adobe to: 1 Escalate this case to the Portfolio Support / engineering team.2 Check server-side backups or the last published copy.3 Restore the missing data or provide an official explanation. Has anyone else experienced similar data loss with Adobe Portfolio? How was it resolved?Thank you.

Hello, due to missing space on my initial drive i wanted to change the installation directory for the apps. and, oh wonder, it doesn't work. when i was reinstalling for example dreamweaver, it was still pu on my c: drive, instead of the set up golder on another harddrive. in the cloud settings the other drive is set, but the installation seems to (cursing removed) about that setting.   any ideas?    btw, those themes i was forced to select, have nothing to do with my question. why am i forced to select them at all. they don't make it ease to users to find this, in contrary.

On 12/09/2025 I was contacted through the Behance messaging inbox for a supposed graphic designer job, the account is this kurobo koyeibo and the  message said this:Hello am glad to inform you that we’re a great search for a designer with what I saw on your profile I want to believe you can handle the job if interested send a message to the contact number for more information +1 (854) 234-8550   I replied to him: Your Behance profile seems a bit suspicious to me, I don't want to fall for any online scam. Please prove that it's not a scam and that you are actually looking for a graphic designer. Here is my cell number: [removed].   It has been nine days and he hasn't responded to the message, I also didn't write to the number he gave me; they are probably trying to scam me or hack my phone. I have already reported it to the Behance platform and I am also sharing it in this forum so that you are warned in case you receive any message from the same account or simi

I'm creating an Adobe Portfolio.I've never set up a web page of my own, although I did buy a URL.On the Contact form in Portfolio, I would like the Contact button when clicked to send the message to my email. Is that possible?If not, what workaround can I use?

Here is the "Contact" page of my site:https://jayaustindesigns.com/contact I'm using the Lukas theme with the color scheme switched to light. On my "Contact" page, the text input boxes are black with white text, which looks very odd on a light page.  Similarly, the "Submit" button is white with black text, which could be easy to miss on a light page.  Can I make these inputs be white with black text?  Can I make this button be black with white text?  These seem like things that should change when I select the light color scheme, but they do not. (FWIW, the same issue occurs with the Ludwig theme, as well.  These are the only two themes that default to a dark color scheme.) Please let me know if there is a way to have light text boxes and a dark submit buton with the Lukas theme.  Thanks!

Hello, for like past 6 years my subscription was paid by my school, yesterday that subscription ended and all my documents, my art, my work on cloud dissapeared. Today I decided to get new subscription to finish my work and acces my cloud documents - I choosed he "digital photography plan" as I needee most just PS now (I used to have he full CC plan before). But the problem is that I still don't see my cloud documents even with active subscription. I'm still in the 7 days free trial tho, so idk if that isn't the problem, doesn anybody know? I wonder if there is a way to get the documents back? Or if there is a way to contact Adobe in other way than the AI chatbot who is useless?

Hi there. I'm using a Mac, running 13.7.5. I use a variety of Adobe apps, predominantly Photoshop, Illustrator, and Acrobat, but also occasionally InDesign and Audition. Every day, or sometimes multiple times a day, Adobe Crash Processor launches, and proceeds to gobble up several GB of system memory.   It does not seem contingent on my actually using any Adobe app (aside from Creative Cloud running in the background). This might go without saying, but: when I do use the apps they aren't crashing, so I don't see any reason why the crash processor should be activating in the first place.  I can terminate the process with Activity Monitor, but it inevitably recurs. I've tried rebooting the computer and updating the apps to the latest versions, but this doesn't seem to have any effect. I could upgrade my OS to Sonoma or Sequoia, but if anyone has another solution that might forestall an entire OS upgrade I'd like to try that first. Any help anyone has wo

I’m encountering a runtime error related to the following module: Program: ...\node-vulcanjs\build\Release\VulcanMessageLib.node File: C:\bd\workspace\CCX-Process\release\...vulcanadapter.cc Line: 412 Expression: vulcan_ Chat GPT reports that this appears to be an assertion failure within a native Node.js extension, possibly linked to Adobe Creative Cloud’s CCXProcess.  I would be grateful if anyone could answer the following: 1.  Is VulcanMessageLib.node a proprietary Adobe component, or does it rely on third-party libraries. 2. Can this module be disabled or isolated without impacting core Creative Cloud functionality 3. Are there any known compatibility issues with recent Windows updates, Node.js versions, or Visual  4. Is there a patch, update, or configuration adjustment that addresses this assertion failure? Please let me know if you require additional logs or system details. ThankyouTony K