Questions

Hallo,Mein Abo für Premiere Pro Paket war abgelaufen und ich hatte über Adobe Stock noch einen Gutschein Code, den ich dann auch erfolgreich direkt über Adobe Stock aktiviert habe. Leider steht nun immer noch in meinen Konto, dass die Zahlungsweise fehlt und dadurch kann ich die Programme nicht nutzen.Auch ein neues Abo durch den Code kann ich nicht sehen.Was kann ich tun? Wenn ich den Code nochmal eingeben will, dann wird mir mitgeteilt, dass dieser Code schon eingelöst worden ist.  Ich würde mich sehr über Hilfe freuen. Liebe Grüße Anna 

Hi, I've been having issues with my Creative Cloud as it can't sync the library and get an error code 118. It also said that my PC appeared offline but my wifi connection is stable, tried using other connection too but still doesn't work. I tried uninstall and reinstalling it but the issue persists. Also tried to do something with the firewall and stuffs, but still doesn't work. Is there any other methods I can try to fix it? Thank you.

Hello everyone!I'm pretty desperate for some help. I hope you can help me out.______I'm not able to sync in the Creative Cloud. The errorcode is 198. And it says to install synchronisation component. I tried - I'm using a macbook- I did a total uninstall and a reinstall- I tried logging in and off, and logging in with a different account. Same problem occurs- I tried this suggested fix : https://helpx.adobe.com/nl/creative-cloud/kb/fix-creative-cloud-error-131.html- I disabled the firewall, I allowed all adobe-related elements in Settings> Security & Privacy I'm very eager to hear from you and try your suggestions.  

What it says in the title. I bought the Behance subscription and even received the email confirming but any time i hit "publish" on my website it just prompts me to pay again. refreshed browser opened new windows different browser all the same result. Went to payment website again, told me i did in fact already pay for this. so why won't it let me publish my website? further, this is a website i paid to have up for 5 months and recently renewed, so it's not a problem with my website.

Hello reader,Is there a way to protect my photos on myportfolio?You can put a logo or watermark on everything, but they'll still remove it?If you have a tip, please let me know.Regards, Henk.       

Dear all This appears most of the time when i want to update my portfolio 1) Ireset a lightroom page   2) After the reset the photos are not displayed  3) and this is coming from the CDN that is overloaded   And even if i dont update the site the site is not uploading well   Tested on chrome PC but also Andoid.  

1 file(s) could not be uploaded. Filetype not supported. I get this error everytime I try to Upload jpg, png, and webp through this website (psd,ai work):https://assets.adobe.com/cloud-documents But if I go to this part of the website it works with any file:https://assets.adobe.com/files I'm curious what the difference is between the two. I can go to another computer login and access both links and download files. Using this service primarly as a backup tool or switching from my personal to my work station. I just don't want to upload all my files and something change in the future or lose my data.

I see in 2020 there was overwhelming support for selective sync on Libraries to avoid them taking up too much local drive space: https://community.adobe.com/t5/creative-cloud-services-discussions/selective-sync-for-cc-libraries-request/m-p/11339630#M15285 ...yet to my knowledge this still hasn't been implemented? If not, why not? It seems like such a no-brainer as a feature request? If assets are in the cloud anyway, why must we lose local storage as well for things we don't need most of the time?

Hi, I have photoshop/lightroom creative cloud but I only use it occasionally.I have noticed that the software installs and runs many services and background porocesses, I would like to know how to disable these as they are numerous and I do not wish to have them permanently active for software that is only used once a month. For example I do not want update services, genuine software verification, helper services etc active on what is primarily a gaming machine where additional processes are highly undesirable. Of course I know how to disable these services through management of windows services however this then requires me to manually go through this process every time I open and close the software. Is there a more suitable and less brute force method of disabling the masses of adobe processes that clog up my machine?I do not find it acceptable to have anything from 5 to 15 background processes running for software that is not currently in use, regardless of how many percieved b

I found information stating that only certain documents are not supported for personal accounts. However, on my computer, I can’t even log in to Adobe Creative Cloud—it keeps showing that personal accounts are not supported and asks me to sign in with a company or school account. I thought it might be broken, so I followed the official troubleshooting steps, but that didn’t help. Then I used the Creative Cloud Cleaner Tool to remove everything and reinstalled Adobe Creative Cloud Desktop. After signing in, it got stuck on the "Initializing" screen, and a few seconds later, the window just disappeared. I also tried reinstalling using methods shared by others, but the issue remains the same. I’m not sure if it’s a problem with my account or something else, but I’m currently using the free trial. I hope to find out what’s causing the issue.

Hi EveryoneI chose the one-year plan.monthly payment,used from AugustSince September, every time I log into the software, it will ask me to update the payment method.I contacted customer service, and they said they had received the payment and asked me to continue using the software.However, every time I log in, it still says that I need to update my payment method, and my membership page also shows that there is a problem with the bill.but I receive electronic invoices every month.However, on October 10, I received an email stating that my subscription had been suspended due to payment failure.Now I can't log in, it asks me to choose a subscription plan I contacted the credit card company and they said the charge was successful.Now I can only wait for customer service to work and call to ask.Or are there other ways to report and solve the problem? I'd like to ask if anyone has encountered this situation.This bothers me a lot.Thank you for taking the time to read Charles

Excluir um arquivo uns meses atrás e hoje estou precisando em caso de urgência tem algum meio que eu possa usa para recuperar. 

Hi Adobe,  My ability to send messages on Behance has been disabled for more than a week now. I have raised multiple support ticket, but I have heard no response. I have tried every possible way to contact you. This is really annoying since I have active clients messaging me for services. I am a Behance Pro member. What is the point of even paying the extra amount when you cannot even give proper support.  This is very frustrating!

I have searched both on here and Google but couldn't find anything that 100% matches. If I have a Portfolio built using my work account [so my work email address], which is an Adobe for Teams/business account - and I'm due to leave this job and sign up to my own personal CC subcription, using my personal gmail email - can I migrate the site to that new subscription/Adobe ID? Hopefully that's a strightforward question. I have read a few thing on the Adobe site and it mentions business to personal can be done, but that they ID's [or emails] have to be linked?! In my case, I want to migate from one subscription/account/ID to a totally independent one!! Thanks.

So i deactivated & removed the entire collection on mz old PC, and have installed the master collection cs6 on mz brand new windows 11 pro PC.Installed via the CDs fine except 2 MAJOR problems ...- During the installation, it starts to complain about PxHIpa64.sys (which you installed) and upon reboot it broke my pc. AKA wouldn´t boot into windows stuck in a windows repair loop!!!Took a few hours to get pc back up and running by renaming the file via safemode. - Now problem 2 I cannot access anything to do with adobe login on that pc. Which means I cannot validate the software. I´ve tried multiple browsers / cleared caches / disabled any blocking software and all fail when you try and access any part of the adobe auth services:Site cant be reached ERR_Address_Invalidetc... I´ve even tried to run the "offline version" of the auth tool, and guess what, it links online version, exactly the same as above. It generates the code, but I cannot access adobe to get t

I recently found this post and it was not solved by the Resident Expert, but I found a proper workaround myself, so I thought I'd share, since Adobe locked the thread without solving it. "Adobe Portfolio customizing MARTA themesMonolunarNew Here , Jul 30, 2020 Do you know how to change the color type on the navigation container for MARTA theme. I can't change the default color when the page scrolls. Thanks!" **WORKAROUND BELOW**After choosing the MARTA theme, you 'll find you cannot edit the navigation text properties.I went to SITE WIDE > BACKGROUND, COLORS & FONTS > Choose DARK THEMEThen go back to SITE WIDE > NAVIGATION > PAGE TITLES > REGULAR (Drop Down Menu) > ROLL OVERAnd there you have it. I almost chose a different theme because I was so disappointed with this specific limitation.I hope this helps someone out there. 

Is there a way to add a full-width horizontal line between sections on a portfolio page? This seems like it should be one of the content options that appears with the "+" button but it is not. 

Hola, lo que me pasa es que  no me carga el Creativa Cloud, se queda pensando no pasa de la ruedita, ya hice los pasos que recomendaba adobe, reinicie el PC, reintale y reinicie y mi sistema operativo no necesita actualizacion, asi que, ¿que hago?

Hi AdobeI need my replacement code to my subscription that your team canceled.I have called your customer support service 6 times and I am losing my patience as nobody has given me a certain solution. I have purchased your code for a 12 months creative cloud pro subscription which suddenly froze my account while I still had 333 days left. I have made 4 different multiple hour calls to 4 different generalists. The call durations averaged 3 hours each. They wouldn't give me the number to their higher ups or someone wha can fix my issue immediately. I cannot afford to waste even more time on my projects. They proposed the solution of ending the subscription with the condition of giving me a replacement code that would come to my email within 5-7 business davs. They put my account on a 7 day free trial as i wait for the code. That has already ended, i have received no code. I then talked to two other customer support generalists and had to re-explain everything to them again (took almost 4

Dear Adobe TeamI recently switched my licensing to AcademicSoftware through my education, and since then I’ve unfortunately lost access to the beta versions of your applications. Previously, I was able to use the betas for InDesign, Premiere Pro, Illustrator, After Effects, and others. But with my new license/account/profile, all beta access has been removed.As I am working on an ARM-based laptop, having access to these betas is especially important for me.Would it be possible to restore my beta access under my new license? Please note that under this forum account, I have 2 profiles linked, one of which has access to beta (inactive license) and one that does not (active license, needs beta access.).Thank you very much for your time and support. I greatly appreciate it. Warm regardsMaurits

El 4 de octubre de 2021 inicié mi prueba gratuita de Adobe Spark (ahora parte de Adobe Creative Cloud Express) y lo utilicé sólo una vez porque no satisfacía mis requerimientos (no lo volví a usar después de que terminaron los días de prueba).Olvidé cancelar mi prueba gratuita antes de que terminaran los 14 días y el 18 de octude de 2021 me llegó un correo de que Adobe había hecho un cobro por $199 MXN a mi cuenta de PayPal. Ante esto inicié sesión en mi cuenta de Adobe para cancelar la suscripción pero no me lo permitió porque debía pagarla antes de hacer cualquier cambio o cancelación. Ahora me han enviado cobros por los 3 meses que han pasado cuando yo no he vuelto a utilizar ninguno de sus productos y a pesar de que en sus sitios web de ayuda dice que "después de 30 días de no hacer cambios en los datos de pago se suspenden los servicios automáticamente" y también a pesar de que en las opciones de administrar el plan de suscripción dice que "Si no haces nada, el plan se cancel

Tenho uma assinatura ativa, mas todos os meus aplicativos estão bloqueados como se a assinatura tivesse expirado. Já efetuei todos os procedimentos sugeridos pelo suporte automático, sugeridos pela comunidade e por pesquisas. Já instalei e desinstalei dezenas de vezes, executei comandos de reparação, etc. Cheguei até a cancelar a assinatura, mas ao tentar comprar novamente da divergência porque a assinatura antiga ainda está no período ativo. Preciso acessar os aplicativos com urgência

I've had no issues with my Internet at all so I don't know why that message keeps appearing when I tap the account tab. I have the Firefly app and I've had no problem generating videos or images. I'm just curious as to why it says I'm offline. 

Hi zusammen, hat jemand das gleiche Problem und weiss eine Lösung:Ich habe eine Adobe Library, in der sowohl MOGRTS als als Alpha-Movs enthalten sind. Leider lassen sich keine weiteren Alpha-Movs hinzufügen. Sie laden kurz und verschwinden dann einfach und sind nicht in der Library enthalten. Codec und Container sind alle gleich, auch die bereits enthaltenen. LGJoe

Hi, I recently formatted my PC without first deactivating my licence for Photoshop CS6. Now, when I try to activate it, I receive an error message stating that the licence is already in use on two computers. Could you please reset the devices associated with the licence? The licence key is listed in my account (same email address as in the forum). I am aware that there is no longer any support for the old CS6 version; I just need the licence reset. Thanks in advanceBest regards