Questions

Hi, I have a question. Adobe account can only be used on one computer at a time. In the scenario where I used the account on my desktop, and forgot to close the software, and open the apps on my laptop. Does that cause any issue or affect my account's standing? Thank you! 

 Hey when i chance too a new macbook air i have lost some of my files and projekts  i had them in Creative cloud file and now its only a new. file  and a link too Creative Cloud. is it not saved them you have  it in the CC file? and is it possibole tooo get it back?Regard s Richard Peters 

My work bought the big license via a main mail address and assigned the one user to me and my mail address. When I log in with my mail add on the computer, I have full access. But when I use apps on mobile, I am asked to buy a license. Despite using the same mail address. Anyone having an idea why that happens? I shouldn't have to have two licenses? One for phone and one for my Mac. That sounds too odd 😊

I need to download all my Adobe Cloud files from my personal acocunt to my desktop, so that I can then upload them to my work account. I cannot for the life of me figure out how to do this. I would even be willing to go through the onerous task of opening each individual file and downloading, but when i try, I get a message that the download failed!Please help!

I'd like to download Adobe's ISO certificate to meet the standards for our security compliance. Where can I find it?Thanks!

New to the scene any suggestions?

Since upgrading my Mac, Creative Cloud wont sync any files or fonts. This is an issue throughout all apps. Creative Cloud gives me a constant loading screen when I try to look at the fonts. It's been like this for over a week. With Adobe XD, I can't even start a new file, since its trying to connect to the cloud to create one and the service/syncing is hung up for some reason.   My rig: MacBook Pro M1 Max 2021OS Monterey Things I've already tried that didn't work: - Closing & opening CC- Uninstalling & reinstalling all apps and CC itself.- All apps are up to date with the latest versions. For XD, yes I went to that error message page and tried everything that was listed. Nothing has fixed it yet.I could really use some help.  

When creating Target Recommendations the recommendation will display for a half a second then disappear from the page.  With A/B tests we are able to code a small time delay which resolves the issue but for Recommendations cant seem to find the option to do this.   Does anyone else have any experience with this problem?

I pay for Adobe every single month, so I already know it isn't anything on my end.When I went onto my portfolio, I was mortified to see that all of my collages, graphic design, GIFs, film photography, digital art, all vanished. Yet, all of the captions and alt text remained. So, what do I do? 

Hi,What is the higher resolution / quality for a video in portfolio ?Can I upload 4K video in portfolio ?Otherwise, how to do it ?Thanks

Hello,I would like to know is there possibility to subscribe to albums/pages/projects which are on my Portfolio?For example: I have an photo album there and I constantly update it by adding photos there, but it would be very nice feature to let viewers know that album has new content now, go and check! Is it possible to send out an email notification whenever album gets new content? Or if Adobe does not support it maybe there are some integrations / hacks how I can achive it?It's pretty troublesome to send out a message to everyone who has access to album that "hey i just added two new photos to album, go and check it out".For example, DropBox has this feature - when shared folder gets new content then email is sent out to those who are involved. All the best!

I don't mind paying a subscription for Photoshop. I really don't. But I do mind what the Creative Cloud desktop app is morphing into. While I am sure some get use from it, for many users, the Creative Cloud desktop app is an annoying, bloated waste of resources. Adobe, I've seen the complaints on Twitter, in forums, and other online avenues for years. No doubt you are aware of all of the issues (if not, you should ask yourselves what you're doing wrong to be so blind to how bad an experience CC is for a lot of people), so there's no reason to go over them again. What I'm asking for is some respect. I pay you every month for the software I want to use. What I do not want is you continuously pushing a bunch of stuff I do not want or need as a part of that deal. Just let me run Photoshop in peace.

Hello, I am new to CC.Could you please provide step-by-step instructions on how to delete files from CC?Thanks

Is there a way to fix this so I can get back to work, or is this an Adobe thing and I just need to take extra steps to avoid rendering with AME until it's rectified? Thanks for your time (forced to choose one of the not relevant topics provided, so chose "libraries")

I work on unrelated projects. I wouild love to be able to organize my libraries by topic. Is there a way for me to control how I see my libraries? Sorting alphabetically might work but I'd have to rename them. Having library folders would be perfect...I could put all the libraries from one project type into that folder, etc.Thanks. (I LOVE Libraries!!!)

Hello.  I did a search and saw a number of similar issues dating back a few years, but did not see any clear resolution.  I am on Mac OS 10.14 (Mojave) and there is a folder within Adobe's application support folder called "Core Sync" that is 100GB large.  I have no idea what it is that's in this folder but if you keep drilling down I eventually get to a folder with many, many smaller files that total up to this large size.  It isn't always like this, so I do not know why it's like this now, but I want to know if it's safe to delete these files to free up the space or are these necessary to run PS and LR?

Hi, I'm running out of space on the internal HD of my MBP so I want to transfer my creative cloud files to an external USB hard drive. I've pointed the CC app at the new location and it starts to move the files by creating a 'Creative Cloud Files' folder in the new location, but when it gets so far I get an error message saying 'Unable to create the Creative Files Folder' - I get the option to continue using the aoo without syncing or restore the folder from the online backup and the new CC files folder disappears. How can I move the folder?

None of my CC apps are opening

I have had a CC subscription since 2015. I started out using the cloud storage as it was set up then. When the new "cloud documents" were introduced, I saw no way to move all my files, which are myriad and intricately organized, onto "cloud documents" at once, so I never use it. I recently upgraded my computer, but it has a smaller hard drive than my last. Tonight, I tried to upgrade my iOS, but I was unable to because I don't have enough disk space free. When I look at what is eating up all my space, it is my CC image files. How can I make my files stop taking up all my disk space, without deleting them? Can I migrate them to "cloud documents" (one-by-one is NOT an option)? If I do, will they still take up the same amount of disk space? If I keep the documents as "synced files," is there a way to have a smaller fraction of them readily accessible on my computer and taking up space, while the rest stay on a cloud?

Few weeks ago my desktop Cloud app refused to connect to Adobe servers. It just says "No intertet connection". Sometimes the feedback chat is on, sometimes it disappears.At first I've tried all of the mentioned solutions here: https://community.adobe.com/t5/get-started/internet-connection-problem-with-creative-cloud/td-p/5371887Nothing worked for me.Then I contacted tech support. Three adobe techs in a row for 6 hours were trying to fix the problem. Spoiler: they fixed nothing. They all tried the same sequence of actions and failed multiple times. This looked like madness. Every time they were pointing that it is something wrong with me, not with the app.The first guy said that it is VPN or firewall. I granted him remote control over my PC. When hi saw that firewall and VPN both were already disabled, he tried to disable them once again. Then he deleted antivirus, removed CC Desktop with Adobe Cleaner Tool and reinstalled it. And it worked for three seconds, then went offline agai

Is there some trick to complete adding brand assets to Spark on spark.adobe.com to make them accessible on mobile app?  Added fonts, logo, colors on desktop signed into one account and when trying to access them on mobile signed into the same account through brandify it still pops up saying to "visit spark.adobe.com on your computer finish adding your brand assets"  -- tried closing down the app and logging out and logging back in. What is the magic to get this to work? Can't find a post answering this question, appreciate pointing me to one if it already exists too. Thanks for your help!

Hello! When i start my free trial of Illustrator in the CC app the trial instantly expires and i can only open the software once. This also happens with InDesign and InCopy but not Photoshop (i get the full 7 days of the trial)  Why does this happen and what am i supposed to do to get my full trial? Thanks in advance!

I try to open my creative cloud desktop app and it says ive been signed out and need to sign in however theres no option for me to sign in. I have uninstalled and reinstalled, checked my subscription to see if it ended, fixed the permisions issue with keychain and tried to reactivate it with no success. If anyone can give me something else to try that would be great.

Ever since i downloaded the Creative Cloud application, my whole MAC is running SOOO slow even though I still have more than half storage left with it downladed. And THEN when I paid for the all apps student services it showed that I didnt make a payment and I am on the free trial which is annoying because the money was pulled from my account. I want a refund. I needed this school but if I am going to be running into issues like this I will use something else. 

I want move photos into another file. It freezes.