Questions

Hello. I'm saying goodbye to my Win7 desktop that has Elements 12 on it. When I upgrade to Win10 I won't be able to take Elements 12 with me. Any recommendations on what to upgrade to?My biggest concern is that I want to own the product outright and DO NOT want it to interact with or back up to a cloud. I want both the program and my artwork to exist on my computer and my computer only.I'm happy with the functionality of 12 and not looking for anything too fancy or expensive.What should I look for, and will anything be available as an upgrade or do I just need to start with a fresh purchase?

Hello, I'm moving my work onto Adobe Cloud and would like to keep things organized. However, some of my work has different categorizations. Is there a way to add tags to Adobe Cloud documents or at least create shortcuts that I can put in other folders? Here's an example: I created an image of a flower for a client called Florist. I want the flower to live in a folder called "Florist" but also in a generic folder called "flowers" with other flower artwork I've done in the past. I can't see how to do this without creating a duplicate file of the flower image. Any help would be appreciated, thank you!

After an adobe cloud update I saw a lot of new applications on my dashboard. I just want to check if this is normal, or maybe mallware. The new applications on my deshboard are called: Creative cloud helper (twice) , creative cloud desktop app, CC troubleshooter (twice), CCXprocess and Core Sync.  Thanks. 

Hello I am looking for the email address of the correct person in the Adobe marketing team who deals with collaborations/sponsorship of digital content. I have already tried through chat but was directed here as was told the marketing team monitor this and would reply? I look forward to hearing back from you. Regards Stewart 

Hi all, i got a problem by connecting / opening lightroom / creative cloud. Doesnt get any connection. Internet is working, firewall is out, Any ideas? Many thanksFlorian

I'm new to using an app such as this. Recently I've been just going with the very little knowledge that I have to work with. Believe me it can take me forever to even complete a simple task. Anyway, (FYI) It's been over 5 year's since I've had a cellphone. I've opted to go with an LG Stylo 6 according with the salespersons suggestions. It saved me allot of money too. My concern is should I stay with the Adobe app I have now or go for a mobile app? This phone is about all I have. And it's not even activated. I'm using my neighbors wifi. Good thing he's also my friend. So which do you think I should choose?

Bonjour, est-ce possible de créer une case à cocher (pour recueillir un consentement dans un formulaire de contact) dans Adobe Portfolio ?

Hey so I've used Photoshop 2021 a couple of times after activating my license and installing. Now I'm getting a verification code box. I entered the code that was sent to my email and now I'm getting repeated pop-ups that don't load and then just re-pop-up. If I close the pop-up, Photoshop shuts down!  I've attached a video because I'm not sure if my problem is coming across...

I seem to be having a problem when new CC updates come out.  Though I have a 250GB C drive, it seems to have filled up quickly due to CC updates.  I was not able to do last update due to shortage of space.  From what I understand Adobe has to be on the C drive.   I have cleared out documents etc. but CC seems to fill it up.  Any suggestions to remedy this?  Thanks much,Kevin

Bonsoir,Ayant acheté adob creative cloud réçament, je suis face à un probleme.Dés que je lance une aplication, il y a la fenetre de conexions qui pop part et revien en permanance.J'ai donc essayer de lancer créative cloud avans, et la pareil, il me notifie de ma deconexion, je clique sur "se conecter" un chargement ce lance, je rentre même pas mes identifiants je suis encor déconecter, instatanément. je tourne en rond, l'horloge de mon système est bien réglé.je ne peux meme pas désinstaller les aplication et les reinstaler le logiciel me bloque, "vous ne pouvais pas desinstaller car d'autre application utilise créative cloud"si quelqu'un peux me donner une solution je suis toute ouïe.Je vous remercie.

Hello My creative cloud files take up space on my local drive, is it possible to keep them online only similar to Dropbox? I turned syncing off, will deleting these files on my local drive also delete them from my Creative Cloud storage? Thanks

I don't have a fax modem. Need to send/receive faxes from phone or computer

Hi there, running the latest Creative Cloud Desktop App on macOS Big Sur 11.2.1 (20D74) and experiencing the sync stuck in loop. Not working also when moving files to the Creative Cloud Files folder. I already tried to uninstall and install again the app but still experincing the same issue.Any idea how I can troubleshoot this?Many thanks,Mattia

When are they going to fix this piece of s***t software, I perminatly have problems with this.Creative Cloud won't loadCannot update appsFonts won't loadIt costs a load of money and Adobe should get it sorted. And before you ask I keep my software and OS up-to-date.The only solution is to dowload the Unisistaller and fix CC - but why do I have to do this twice a month or when ever there is a new realese.GRRRRRR    

Was it just me, or anybody else got suprised with the outrageous price change from $31.89 to $56.35? It is over 75% raise. It is a bit over accetable specialy caming on a precedent time where the whole world is in a criese.   It is clear for me that stick with Adobe product is not a smart idea. It is time to find alternative for Adobe product. please if any one had try any alternative for After effect and Premier let me know. Thanks

Hi All, I was wondering if anyone has an idea on how to fix it. When CC was updated last week, I think that's when it happened, the CC pinned folder has disappeared from my File Explorer. The same issue was described in a related post from 2018, but it's exactly what I am currently facing. The resolution provided in that post isn't actually helping since it's informing on how to get rid of the folder, not how to get it back. https://community.adobe.com/t5/creative-cloud-services/why-does-creative-cloud-files-doesn-t-appear-on-explorer-s-navigation-pane-like-other-clouds/td-p/9966639?page=1 I've run the CC repair option but no changes. Screenshot attached if needed. Thanks.Janine

I've scoured the forums. There are lots of questions about this but the correct answers are no longer correct, as they say go to CC, then Prefernces, but I can't find prefernces so I'm going to assume they're no longer there in CC 2021. If they are, please let me know how to get to them. I'm on rural internet, and the continued syncing means I can't upload anything else. I blamed my ISP, because it's often that it goes down or it's overloaded, but I spent almost two hours on with two differnent support people only to eventualy find out that Adobe was the cause. Lightroom had done an update the night before. All I can find is that I can 'pause' file syncing, but how on earth can I turn it off permanently? This is a huge flaw for folks who have limited internet. Any help is appreciated.  

Wie und Wo kann ich das Creative Cloud löschenIch will das Creative Cloud NICHT, ich will auch keine Abos.Ich möchte nur Photoshop Elements benutzen ohne dass alles auf irgend eine Cloud geladen wird und mein ganzer PC durchsucht wird und mich in der Arbeit behindert! Wie und Wo kann ich das Creative Cloud löschen

Both of my Macs cannot access Creative Cloud libraries today.I noticed it first when an After Effects Preview was missing an icon (that i imported via CC Library) Check with other Apps like Pshop, Illy etc and sure enough all have the same error.  The error also displays on my Laptop via same Adobe account. So far I have tried the following on my Mac Pro...Close all Adobe AppsLogout of CCReset Creative Cloud (CMD+OPT+R)Delete Creative Cloud Libraries in ~/Library/Application Support/AdobeChecked /etc/hosts all seems fineRan the Repair oprtion in CC Uninstaller (won't let me actually uninstall it ?!?)Force Quit all Adobe processes Via Activity Monitor Rebooted after all these steps too. The libraries exist on assets.adobe.com Really need help here as I've deadlines to meet. 

I work between Thailand and India. If I sign up for creative cloud in India, can I use it in Thailand as well?

Hi everyoneI'm trying to adjust the vertical spacing of the items in my navigation. I go to Site-Wide > Media content styles > Navigation > Page titles and adjust the variable just to the right of where you can adjust the font size (not sure exactly what it's called... Line height?)If I adjust this value down to "18" the vertical spacing of the navigation reduces, but then for any input value lower than 18 (the numbers go down to "10") the spacing just remains the same. It's as if something else is blocking those lower values from having any effect.This setting will reduce the line height (I'll go with that...) until the lines of text overlap in other areas of my website, so is this a bug in the navigation section or is there indeed something else affecting this adjustment?CheersRaymondhermanndansa.myportfolio.com

Hello! I already searched in the forums, but I couldn't find the solution yet.When I start CC desktop after I launched my computer, it first tries to sign in automatically then a message comes: "you've been logged out."   I push "try again" and then the signing in works. The problem is also for all the other Adobe Apps that sometimes it's automatically loggs in but suddenly loggs out, and when I'm asked again to sign in, then everything works but just for the day its in use. I would appreciate every advice! It's just weird that I have to sign in everytime  I launch an adobe app.

First of all: There is no Adobe Spark Board, so I hope it's ok to post it here. I got a strange problem with Spark. I designed a posting with images from my library (quite large tif with alpha if that matters). Works well until I close the project and open it again, because this one image - and only this single asset, nothing else - is squeezed like hell. Any idea whats causing this? before exiting the project:after opening it again:  

User has Creative Cloud, Photoshop and Illustrator.   Every hour he gets a pop up that says: "Adobe_CCXProcess wants to use the Local Items Keychain" or "Node wants to use the Local Items Keychain". Entering the Password makes it go away BUT it comes back within an hour. Don't tell me to reinstall because it has been done twice and the issue continues. What else have I done to troubleshoot:1. Uninstalled using the Adobe Removal Tool.  Reinstalled CC, Photoshop and Illustrator and removed all entries in Keychain Access and reset the Keychain.2. Reset the Keychain multiple times.3. Deleted the Local Items folder in ~/Library/Keychains and restarted.4. Unlocked the login keychain System is running Mac OS X 10.14.6 Versions:Adobe Illustrator.app25.2.0/Applications/Adobe Illustrator 2021/Adobe Illustrator.app Adobe Photoshop 2021.app22.2.0/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app Creative Cloud.app5.3.2.471 &

I have tried the suggested solutions from Adobe re Core Sync. No change. "Open on the web" not available. I saved files to the Creative Cloud app, signed in on the web to look for the synced files--not there. Any other solutions?