Questions

Hi!We're working for a customer with Adobe Creative Cloud Files. The project (InDesign file) is stored in a shared folder (including links). If I open the InDesign file and the client opens the file at the same time, no one will receive a warning that two people are accidentally working in the same file. That's annoying, because that's how mistakes happen (a conflicted file is generated/we have to compare the files).When we work in the office on the server, we get a message: The file can not be opened because someone else is using it. Is it possible that this message also appears when working on Adobe Creative Cloud File? Or how can we handle this problem?Thank you for your help.Belinda

Hi, I was wondering where CC Libary files are stored. I'm trying to free up space on my computer, but I'm afraid to delete the files that I've dragged into my libraries where they show up on my local drive because I don't want to lose them in my libraries. Can anyone clear this up for me? Just so there is no confusion, I am referring to CC Libraries (Fig. A), not Cloud Storage (Creative Cloud Files) (Fig. B)Fig. AFig. B

What will happen if I delete files on the Creative Cloud folder on my Mac? Will the files in the network also be deleted? We are using a business account btw. I really need those files deleted ONLY on my laptop because it eats too much space. Thanks!

What do you do when you have the "Something went wrong initializing Creative Cloud Libraries" error and you follow all the suggestions on this page What to do when the Creative Cloud Libraries panel doesn't load and it still does not work? To be specific, there are some days, such as yesterday and last Friday, where doing this list—the whole list—did solve my problem and libraries started working again in my programs. But there are other days, like today, where doing the whole list still does not fix the problem and my programs maintain the "Something went wrong" error. I noticed that Adobe finally moved the web version of libraries here Adobe Creative Cloud , and I seriously suspect that was about when my trouble started. Please help. TIA.

Hi, I have a photography plan subscription with 20 GB of cloud storage. Currently, Creative Cloud shows my storage as full (20 GB) although I have no files in:Document CloudLightroom libraryCreative CloudFurthermore, there are no files in my local Creative Cloud folder and Creative Cloud's syncing is paused. Please advise. Thanks a lot!

What really gets me with working with Creative Cloud storage is that I have no idea of how the uploads are going. On iOS, when I upload a File it will show up there once it’s done but I ha Eno idea on the progress and how many files are being uploaded.On OSX it’s the same thing. I can see the sync arrows but have no idea of the progress.I assumed progress bars were on the first line of design but looks like Adobe doesn’t thinks so. Also, please display the upload speed Along with the total number of files and the name of the current on being uploaded. It should be there already.

using the cc app the photo files do not have exif data

Hello,we have a collection of hundreds of photos for one of our customers and we would like to share them on cloud.Given the high number of photos, it's important to be able to filter them with already assigned tags (keywords in bridge).We tried to sync a local folder with the asset files, but the tags are not displayed and are not used by the search.Is there a way to share a photo collection online with a tag search function?thank youMariano De Ambrosis

Hi,where the cc library files are stored in local..i am using indesign 2017.. and created sample cc library but i could not save it in local.. and there is no option like "Export sample" in indesign 2017 cc libraries panelpls help

Hi people,Title says it all.Reinstalled Windows and have 100 GB of files in the Cloud.Those exact same 100 GB of files are on my HD.But when I install CC on my new Windows installation and login, it starts downloading that 100 GB.Not so happy with that since I have a slow connection in my student house 🙂Can't I tell CC that the files are already here on my HD?Thanks a million,Joseph

I sync my files on 2 macs. Multiple times when I try to reorganize the files on one mac, using finder, it causes issues during sync with the other mac.  Some folders that were moved get moved but also have a duplicate stay in the same spot, some get moved completely, some folders are duplicated but have the files in them divided up to the old and new locations.This happened about a month ago and I ended up turning off sync on my laptop.  Now I've turned it back on and it says it has 16,000 files to sync and will take 20+ hours.  I try leaving my computer on overnight to sync, using Amphetamine to make sure the computer stays on, but it shows the same number and time come morning.How do I fix this without losing files? How do I prevent it from happening next time?

I'm working on 2 computers: PC and MAC. I've created a shared folder on PC but when I work on MAC AdobeCC don't synchronises the folder! and no warning message, nothing. I have only the folder but is empty!!! and if I try to put new files on MAC folder they are synchronise n CC! incredible! but not in reverse way! somebody has a same problem???? please help me, no way to work well

Help! All of my archived/deleted files have disappeared! Everything in my main level ("Your Work") folder still exists, but nothing in my archive/deleted folder. I don't see anything in "Cloud Documents" tab, either.I always kept items in the Archived folder that I was not immediately using but planned to refer to in the future. I kept them there for years, so why would they have disappeared now? And more importantly, how can I get them back? Thanks for your help!

Can't copy text to the clipboard in Adobe Creative Cloud from Extract tab. The button Copy Text does nothing. Tried from different browsers on different PCs. Same with copy CSS button.

Has anyone tried sending a link to a shared folder containing mp4 files and found that clients using iPhones or iPads can see thumbnails of the individual files but can't actually play the video previews? My clients were loving the ease with which they could sign off work from wherever they were using their Apple devices but now no one can see their graphics. Very annoying !!J

Hello everyone!I use Adobe XD on iMac mainly. Once I save to creative cloud, the file is saved on iMac but does not sync on Macbook?Any ideas on how to resolve this issue would be greatly appreciated Thank you![Here is the list of all Adobe forums... https://forums.adobe.com/welcome][Moved from generic Cloud/Setup forum to the specific Program forum... Mod]

После выключения/включения любого из слоев файла .psd пропадают все слои. Выключаю любой слой снова - слои появляются, через 2-3 секунды снова пропадают. И так пока не обновишь страницу, ничего не видно. После обновления страницы снова любое действие со слоями приводит к выключению всех слоев. Пробовал на браузерах Google, Mozilla, Opera - везде результат один и тот же - не могу работать со слоями.Как это исправить?

Hello all. I have the Adobe Photography Plan (20GB) and mostly use Lightroom Classic CC. I was recently notified that I am out of cloud storage. I realized that all of my photos that I was taking with my iPhone were being synced to my Adobe cloud storage. I turned this off for the future, but I still need to clear out storage space in my Adobe cloud. When I go to delete a photo, that scary box comes up that says it will be deleted on all my Synced devices. I'm pretty sure the photos are all on my computer/phone (I also use Apple photos and have iCloud storage), but I'm afraid that since they are "synced devices", that they will be deleted! Help!

HiSomehow one of my InDesign CC libraries has been deleted. When I try to recover the elements from my deleted section in from the Adobe CC library admin page it doesn't say where to fint the recovered files. It just says that the selected file has been recovered. Does anyone know where to find the recovered files. Or even better, is there a way to recover the whole library that was deleted?Hoping for help/Jesper

Hello,Is there a way to share my all libraries at once with other team members?Thanks!

I'm 6 days into my first yearly subscription and I can't for the life of me get creative cloud libraries to work, It worked fine the first time i had the app open but the next day nothing,  I've spent the last two work days slowly following all the 'how to fix it' suggestions (uninstall/reinstall, sign out or in while doing it, all the tips on the 'Creative Cloud Libraries panel doesn't load in desktop products' page)  i could find but mostly keep getting sent back to the same creative cloud libraries panel doesn't load help page.What the heck am I meant to do to fix this? this problem solving for something I've only just bought is starting to drain me mentally

version 14.0.42.14Windows 10IphoneI am unable to view cloud documents in mobile app, when I am in the web browser I can only see the file in the synced folder and not in the cloud documents folder. The documents show as being in the cloud documents folder when saved as .xd in cloud documents on the desktop app. I have creative cloud, mobile XD app and desktop XD app all linked through same account. I am getting nowhere with the help docs or forum discussions, I have spent a great deal of time on this now. I have sent messages to the Adobe Staff however haven't as yet heard anything back at all. Please help.

Ex: When I choose to share a document, let's say from within XD, it eventually ends up in the Cloud documents under Files, however there are no content in the files. When I open the XD document from the clouds document section I only get a blank document. There's just a white square. What's the purpose of shared cloud documents when the files are not there?!

I´m trying to delete some photos from my cloud storage. I just receive the message Can´t delete - Unexpected response: 500I´m running on PC, and I have tried both Firefox and Chrome with the same result.

HiI have tried to figure it out by myself but didn't work. Maybe someone here has some idea?Every completed file I save into my CC folder which is constantly synchronised. It's great. But after deleting them from CC folder on my PC they disappear from cloud too. Is there any way to stop it? Hoe to keep files on cloud without keeping them on PC as well?I am considering switching synchronisation off and doing manual upload to the cloud but it's the last option to use. Maybe I could move uploaded files to different location on the cloud or whatever else to keep images only there?Thank you for any help.Kind regards.