Questions

Please help. I am working on a freelance project in InDesign. I was nearly done with an 8 page project with 49 linked assets in my creative cloud library. All of a sudden, the program crashed and when I tried to reopen it, it couldn't recover the file. I googled and found how to delete the recovery info, which didn't work. Luckily I had an earlier version of the file saved and was able to open that one. GREAT! However, the creative cloud library wouldn't load so all 49 assets were unlinked. I restored my computer to an earlier point where I know the creative cloud library was there. It didn't seem to work. When I logged into my account on the web, I could still see those assets so I was relieved. They still existed! I could download them! But I couldn't figure out how to get them onto my computer. I tried deleting the CC library file so it would respawn. I reinstalled creative cloud. I restarted the computer. Finally creative cloud opened. Only it said I had no assets. I went to t

(MacOS Mojave) My Creative Cloud syncing is stuck on an infinite sync error where it is "Unable to sync" an empty folder that is nowhere to be found in the CC files. As soon as the notification disappears, the same notification appears again. Any other files I work on keep syncing without a hitch. It's just VERY distracting. (see attached file for example) Any help much appreciated. Please be precise as I am NOT a technically savvy person. Thank you!

I tried calling and got no help zero.

I have files on my home Ethernet network server (a Mac Mini). My main design computer, an older MacPro, is connected to the network via Ethernet. This works fine. My router is the one provided by my ISP company "Xfinity"; The router has WiFi and is connected to a switch that has my network computers connected to it via Ethernet. My Macbook Pro laptop can only connect to the network via WiFi.This has been working flawlessly forever, but recently, things with the laptop started acting weird. There is nothing wrong with the laptop, but there is definitely something funky about how it's connecting to my network. I haven't done anything to it.The main problem is that, for some reason, the files in the Creative Cloud on all of my computers are fine, but on the laptop - they will not synch. So, for example, on my mail MacPro computer I'll add a folder to my Adobe Cloud called "Videos". I look at my Adobe Cloud files online and the folder is there. It's there on my design computer too, but on

Hi,On my system (Windows 10 Pro 1809), coresync.exe is not automatically launched upon session startup. So the Adobe CC desktop app works (sometimes) but all the Sync options are grayed out. If I launch coresync.exe manually, everything works fine again and the above mentioned options are no longer greyed out.On other systems, I have seen that many COM registry entries are pointing to coresync.exe. On my system, there are no such entries. So I guess that the installer could not add these entries. Adding coresync.exe to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run doesn't help and the program doesn't start either. However, adding it to HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Run works and the program is started upon Windows session startup.I have tried coresync.exe /regserver and coresync.exe /regsvr, which didn't help. Nothing was added to the registry. I have also tried many times the uninstall/reinstall procedure. This didn't help

Hey community,can someone tell me where the Creative Cloud App is saving my files when I download them from the app? It says download complete in the notifications, but I can't find any picture or video I downloaded anywhere?Really confusing.I'm on Android.Thanks.

After I used Adobe Capture on my Android phone and tried to save what I captured in one of the libraries (called My library) suddenly multiple instances (around 50) of empty libraries with the same name appeared. What happened and can I delete those empty libraries any other way than one by one? I'm also afraid if I use Capture again another 50 will appear. Please help!

I am am animator / photographer in house at a luxury brand. We have an E-Comm and marketing team who I want to share files with. We currently use a different platform, however today i looked at using creative cloud and sharing a folder. I uploaded a few jpegs at the correct compression. I tested sharing the folder. When I opened a web browser, and proceeded to download the jpeg file it gave me two options: jpg or png. There was no option to download the original. The jpeg option re-compresses the file and obviously having these options to a bad idea for the end user who simply want it all in the right size/format/file size. The question is: can the .jpg and .png download options be removed- so like every other platform its a byte or byte download copy?

We are at 60% capacity on our storage and have years of "trash" in our deleted folder that we were not aware of. When I go to delete the items I keep receiving "cannot delete some assets permanently", but the warning does not give you any additional information. It's important that we get these files cleared to open space, does anyone have any tips or suggestions?I would like to say i can go through the assets one-by-one but there are at least 2800 files ;o) Appreciate the help!

Hello -I've done some quick searching, but am unable to find an answer...so hopefully someone out there can point me in the right direction. Does anyone know how to set up email notifications when collaborating with a non-Adobe cloud member? I'm sharing designs with a client so that they can quickly see mock-ups, but am afraid they don't receive email notifications when a file has been added, revised or commented on. I've added them as a collaborator, so they are able to view/comment on the designs - no problem there. But it's when we make changes to the designs and upload revised designs that I'm afraid they are not being properly notified. I have desktop notifications set up on my end since I'm a paying member. Is this possible to do so for non-members too??

HiI have two hard drives, SSD and HDD. I keep my working files in SSD, and I archive my old work files and photos to the HDD.How can I sync the files from the both drives with Creative Cloud?Greetings Kimmo

Hello,I have a few large files stored at my Creative Cloud Files/Assets that I am unable to download. After a long wait for the server's response, I get this message:Error 503 first byte timeoutfirst byte timeoutThis is happening only to large files (bigger than 4gb or so). I tried it with MXF and zip files that I have uploaded both today and a few months ago.Can someone explain what's going on?It's very embarrassing when you're dealing with clients and services like this (especially Adobe's) prove unreliable.

Error 503 first byte timeoutfirst byte timeoutGuru Mediation:Details: cache-ord1723-ORD 1506040888 3085135254Varnish cache serverCan't share large zip files with clients.  Recent development, that has always worked before.  Some have previously had the same problem, but no real solutions offered.  Any ideas when Adobe engineers will fix this major issue with sharing public files?  Customer support is a nightmare.  Obviously Adobe problem.  Contacted multiple times over a week or so, and no help what so ever.Clients can't download.   Seems to have been a problem for years.  Service help is terrible.

Président d'un photo club, je souhaite partager certaines images et projets du Club via mon espace de stockage Creative Cloud. Comment en permettre l'accès, avec des droits spécifiques, à des contacts qui n'ont pas d'abonnements Creative Cloud ?

Hi guys,is it possible to auto sync photos from lightroom which have been rated with 4 or 5 stars only? I don’t want to sync “crap“ photos as this is just a waste of my 20GB. thanks

I cannot find the the versions of my files on creative cloud.Following this link as reference - Versioning FAQ But I just see the info icon on top right, other than that all other three, layers/comment/version seem to be missing for me.Does this happens with anyone else? or just meDo I have to change any preference or settings?

Hey Adobe!Recently started having an issue where my Windows computer doesn't sync any files that are added on my Mac computer. The online CC files does sync both sides correctly. The Mac syncs all files added from the Windows side correctly. It's only new files that are not created on the Windows computer that never sync. Have a never-ending "syncing" progress circle on the CC Desktop App on the Windows side. Any ideas for how I can fix the sync on the Windows end?

Salve,ho un problema con la libreria che condivido con il mio team. Ho installato Adobe Creative Cloud nel vecchio computer e in automatico ogni volta che aprivo qualunque programma Adobe trovavo anche la libreria in comune con il team. Da quando ho cambiato computer, anche se ho installato la Creative Cloud e vi ho adesso non riesco a trovarla e ho solo le librerie di default di Adobe. Come è possibile?

I have installed typefonts that my various Adobe software keep saying are missing. Yet the fonts it is looking for are there, so I can update them manually! But I have hundreds of files in my project, each with several textboxes, and I am NOT going to update them one by one. This has happened several times. I have had to deliver projects with substitute fonts for the originals - which. are. on. my. system! For example, I'm given the option to "Resolve" one font (Futura Medium) with a default other. I get two options (Myriad & Helvetica), although Futura Medium is there!Q1. How can I tune my CC tools (e.g. Photoshop, PPro & AE) to substitute a missing font with a specific font of my choosing? (i.e. in this case, the original Futura Medium font that Adobe couldn't see staring back out at it!).Q2. CC Fonts shows me a "Futura PT" but not "Futura". Is this because it thinks I have no Internet connection so it won't update?

On LR Mobile I get an indication that I am over the 20 GB limit.  And, syncing has stopped.I deleted a large number of photos from my All Synced Photos and now have only 2200 photos on the Cloud......and no other info on the Cloud.But, the over limit indicator hasn't turned off....still can't sync a few new photos.Any help would be much appreciated.thanks

Since a few days my Adobe Creative Cloud doesn't show the content when I choose "show in web".I open the CC over the icon and go to the tab "files" (Dateien).Then I can choose between "open the file" (Ordner öffnen) or "show in web" (im Web anzeigen).When I choose "show in web" the web files are empty although I know from checking the way "open file" that the files are there.I have activated the synchronizing process:I signed out and in again, but nothing helps to see the files which should actually be in the Creative Cloud Web Version.What can I do to fix this problem?Thank you for your help and kind regardsAnke

I have 1 terabyte of storage in Adobe CC, but my laptop's hard drive only has 255 GB.I see the "turn sync off" forums, but that's not really an answer. I want to store files on Adobe CC without it taking up any of my hard drive space.The "on/off" switch in the adobe desktop app just syncs or unsyncs everything. I guess what I'm looking for is a smart sync where I can pick and choose folders.Can I pick which folders to sync and which ones not to sync in Adobe CC, or does it do it for all the files?If I un sync everything, then delete everything out of CC, and then resnyc, won't that just sync it as "deleted" and I'll lose everything?Do I have to move my stuff to a 3rd cloud base platform to actually have a real "archive" folder? What's the point of getting 1 terabyte CC if I don't have 1 terabyte hard drive space?

Hallo,wenn ich in der CC ein PDF speichere und für andere freigebe, so erscheint über den Link nicht das PDF sondern eine Vorschau. Wie kann ich das vermeiden und das PDF direkt anzeigen?Hintergrund meiner Frage:wenn das PDF z.B. gegen Druck und Veränderung geschützt ist, dann funktioniert die Vorschau nicht.Wenn ich über den Link eine bestimmte Seite im PDF anspringen will, dann geht das wegen der Vorschau nicht.Hermann-Josef

My iMac at home runs and syncs flawlessly same model at work the Creative cloud syncing function dosent work well at all. Every-time I try and use it it re syncs the same 70 Gigs 473 hours left. Constantly and after a while the mac starts to freeze and I have to restart and try to get creative cloud to stop syncing. I have tryed reinstalling creative cloud but no change. So I quit using and use dropbox but it would be nice if I could get it to work!Mac OS High Sieria

Hello! First, I am a photographer but do not use Lightroom. (I don't like it.)  I use Bridge, RAW and Photoshop.  I have a subscription and want to back up my files to Creative Cloud.  It is my understanding that RAW files do not save/open to CC. I am only seeing the sidecar files.  I have a lot of files to upload.  Is there a way to specify only uploading tif and jpg files?  Also if I delete a synced file from CC, including the archived version, will it delete from my computer too?  I don't want that to happen. Thanks for any help!~~Brenda