Questions

Hi, I'm having a trouble with cloud. In general it's not syncing files/ images from adobe stock.Im sending  screenshot of photoshop tab library and its mirror on browser. On my browser I can see the images but it does not sync with app libraries.It's happening with my whole team, not only my account.Thank you in advance

Hi All,Basically, user has been having roaming profile sync issues caused by the size of their profile folder (errors about unable to fully sync roaming profile on log off resulting in files they delete re-appearing each time they log off/on). Have attempted to fix this - narrowing it down to two huge folders (downloads which I've sorted) and the 'Creative Cloud Files' folder which is initially set up as part of users profile in 'c:users\<name>\creative cloud files.'The CC Files folder is 15GB+ in size.So, followed the advice on this forum to move the folder in Creative Cloud settings:Create a folder called Creative Cloud Files on your prefered driveOpen Creative Cloud panelClick Creative Cloud gear iconPreferencesTop heading, Creative CloudSub heading, FilesFolder location, drop down arrow, click change and browse to the drive containing your Creative Cloud Files folder.All Done.Initially, wanted to change the path to our network share but unfortunately it doesn't appear to supp

My coworkers couldn't use one of my PSDs because some of the smart objects were linked to my CC account so they couldn't access them.  It's a big company and these assets needs to be usable forever down the line.  So I see that I have this library crap turned on, so i delete my library to get the linked files outta there and was just gonna grab a different document to take these same graphics from. I have this working file backed up on 3 drives across 2 computers.    Now my ORIGINAL working file on a DIFFERENT DRIVE,  the file that i created the graphics in from scratch,  is all just full of broken links. AM I SCREWED?  Adobe just downloaded and locked all of my graphics? And when I deleted a library from an un-important working file, it just deleted them from every other PSD i've used them in?!??!     I DON'T WANT TO USE THIS CRAP, AND I DON'T WANT TO GIVE YOU PERMISSION TO STEAL THEN DELETE MY WORK. How do I get these graphi

Suddenly, my files are not syncing. I am getting an error ("some files failed to sync") with no explanation. I am also getting an error now when I try to collaborate on a CC folder. See attached photo.

Mac Os SierraCreative Cloud LibrariesToday's morning I delete some libraries from my window libraries in Ps. Now, my libraries doesn't load and when I try to download an asset I have my old libraries on Creative Cloud App, but in the Web them doesn't appear.I have uninstalled Creative Cloud and installed it again, but the problem is persistent.

A few weeks ago I've been complaining to my ISP about my internet being slow. With high latency and very low speed.We did several procedures and when I started testing the office machine I saw that it was something in it. Investigating further, I discovered that the problem is in the "Node.js: Server-side JavaScript (32-bit)" process.I initially detected the problem only with DreamWeaver CC, so searching the subject on the internet, I saw some people saying to rename the file "node.exe" that runs the process so that it stops at once.When doing the rename procedure (node.exe.bkp for example), it worked, the internet has returned to normal even with the softwares open. However, at some point I needed the Creative Cloud Library in Adobe Photoshop CC and I saw that the Library in all software did not conect anymore. It was not difficult to connect one thing to another.Well, I had to rename the file "node.exe.bkp" again to "node.exe" and it all worked again, except my internet, which has th

I know this topic has been posted several times but there hasn't been a solution posted that I can see - just trying to delete files by moving them to "archive" and then permanently deleting them, after doing this and getting a message that it was successful (at least, opening the archive folder says there's nothing there) when I log back in all the files have returned.

All of a sudden I can't download files from creative cloud. Anyone else having an issue?

Hello all!I am unable to download assets from the Creative Cloud app because it claims that it is unable to sync a certain file. See the screenshot below. When I try to download an asset and I click on the download button, nothing happens. Can somebody give me some troubleshooting tips? I am using Windows 7 professional with the latest version of the Creative Cloud app installed. Thanks so much in advance!

環境macOS 10.12 SierraiMac 27inch  Retina 5k Late 2015メモリー 8GB状況は、箱から出し平成２９年１月２５日時点のアップデートを全て完了している状態です。新規セットアップ、インストールしたアプリケーションは、Adobe CC（illustrator CC 2017,Photoshop CC 2017,Bridge CC 2017） 及び Microsoft Office365 、モリサワパスポート全てのフォント１式、ウィルスバスター for Mac をインストールしています。上記環境でイラストレータで作業を作業を行っている際、日本語入力（ライブ変換はオフにしました）等にて動作が遅い症状が発生しました。アクティブモニタで確認した所、Adobe CEF Helper のメモリ消費が1GB近くあります。上記の環境で起動直後、何もアプリケーションを起動させていない状態で、アクティブモニタで確認すると「使用済みメモリ」が約4GB程度、「キャッシュされたファイル」が約3GB近くあり、メモリに余裕が無い中 Adobe CEF Helper が約1GB近いメモリを消費しているのは正常な動作なのか判断出来ません。状況的に iMac のメモリは増設しなければならないと思いますが、Adobe CEF Helper のメモリ消費に疑問を感じています。上記とほぼ同じ環境（インストールされているフォントやアプリケーション）にて、少し前に導入した iMac で OS が「OS X 10.9 Mavericks 」「OS X 10.10 Yosemite」では Adobe CEF Helper のメモリ消費は 100MB 以下になっています。少し環境は違いますが、Mac mini で OS が「OS X 10.11 El Capitan」の環境でも、Adobe CEF Helper のメモリ消費は 100MB 以下になっています。他の Mac を確認して、今回新規にセットアップ iMac にて Adobe CEF Helper が約1GB近いメモリを消費しているのは正常な動作なのか判断出来ません。質問macOS 10.12 Sierra での Adobe CEF Helper のメモリ消費を知りたい。もし、メモリ消費が異常な場合の対処方法

Is there a way to disable the share option (public links or collaborate).The scenario is that as team we need to share designs but we want to prevent the options that someone "accidentally" share our designs with the public..Tnx!

Hi, after the last update (to the 2017 cc) many files and folders just disappeared from the creative cloud.I wasn't able to find them both in the cc archive or in my computers (I'm using the same account on 2 different notebooks).When I try to access those files from the recents items of Indesign, Photoshop or Illustrator I get a message like "the file doesn't exist, it's used by another application, or you don't have the proper authorization".Is there a way to restore the cc to the day before the update?Thanks for the helpAndrea

Hi,I'm testing creative cloud for a company. I've set up my test folder, and invited a few people including myself on another account. It is one InDesign file and a color palette.We log in and accept the invite, but I do not seem to be able to edit the source file and re-post. so, is the way to do this really to download and edit, or can you edit right online? If you can edit online, what is the trick, because I don't see any lock and edit like you would on an svn server.Our goal is to have more than one person working on one file at a time. That part may not be feasable, but I do need to be able to edit online.ThanksDave

When ever I made changes to files in my Assets folder, I used to get a notification pop up on my iMac.I have noticed these have for some reason stopped, I no longer receive notifications.Nothing has changed, I have the desktop app enabled to receive notifications.Mac OS X 10.12.3

Hi,We are a team of 8 designers, working and collaborating in an enterprise company.A colleague of ours is leaving the company and he had created one of our most important folder where we have all the design guidlines, controls, UI patterns etc.All those files are documented in an inner server with direct links to them. Many people in our company use those links each day.We want to hand over the license to someone else but the meaning is that this folder need to be copied under someone else's ownership, and all the links wouldn't work anymore, - the result is a lot of updating for us, going over our "wiki" in each section and update the links.Isn't there a way to transfer the ownership without coping the file to a different owner?Can you make an exception in our case? its critical Thanks,Ayelet Expert designerNICE

Hi,I can't sync to creative cloud and i keep receiving this message " Unable to Sync < file> due to server error". i am running a single user account and works on one PC. appreciate your help.Thanks

Hi there,Actually, I would like to use Adobe solely for keeping documents in the cloud -- can I do this and thereby replace DropBox?I understand that with Creative Cloud I have 20 Gb space.Can I increase this in anyway? I am a teacher and thus have a student-teacher subscription, however, I do not have more budgets for this.Can you come back with some input? Do you get what I mean?Yours, Michael 

I usually use libraries for my project. Recently I had updated to Adobe CC 2017 and I have some trouble. I opened my project from an older version; it seems that the assets used in the libraries I have lost the link. I was trying to link all of missing object to the libraries again but then lost it. I can not do the duplicated layer group or crop my design. You can see I've with libraries and it continues to fail when I duplicate the layer.I have never seen this error on the previous version. Many of my friends are also experiencing this error. We wish Adobe fix this as soon as possible. Thank you!

I continually seem to have problems with syncing files, getting the "Some files failed to sync" problem. The LEARN MORE link does not provide any info of any assistance. Searching the forums does not seem to have any answers as well.. Real small files are okay but anything over 100mb seems to fail, and I dont even count 0.1Gb as a large file. Hopefully someone from Adobe can help with this as its very frustrating.

Can files be shared between CS 2014 and CC 2017?  If so, which format?  Thank you.

Hi allLong story short...My online storage is 3.2MB over my storage limit (20.0GB/20.0GB) and I want to delete everything in it.  I wasn't expecting it to do this as all I was doing was resyncing my files now that we can do it again with the latest release of the deskop client.  So I just left it working away but when I came back it said my storage was 100% full.I have a copy of all my files so I am happy to delete everything online and start over.So I went online and browsed my files, clicked on the main folder and archived it.  However, when I browse the archived files there are none.  It says "You have no archived files." which you'd think would be a good thing but as far as my deskop client is concerned it still thinks I am 100% full.If I click on my account details online it says:You're 3.2MB over your storage limit.To get below your limit, please permanently delete files here.When I click on that link it just takes me to the same page as before and says there

I have one folder (23 gb) that is a shared/collab folder with another team member. After a computer restart this morning the entire folder is now in the trash and all my aliases link to the folder in the trash. When I look at my Creative Cloud folder on the desktop all of the files are resyncing...currently with 62 hours remaining. My non-shared folders are not effected.This is the second time this has happened. The first time I emptied the trash without checking first and had to resync the entire folder.The issue is not affecting my coworker sharing the same folder. What can be done? This folder contains all my work files and waiting 62 hours for it to sync is not acceptable.

I downloaded files fro Adobe Stock to my library but they are not showing p in the library. Sync has been turned on in Creative Cloud, but the sync button in the app does not work. It has a small exclamation  point on the icon....when I press it I get the option to enable it but the button doesn't work! Help

Hi,i needed some help to move my files/designs in creative cloud to a second hard drive in my computer and have it save to this new location after contacting the help online chat im now with out any designs and trying to get them back.... very disappointing with adobe and creative cloud system. the online chat was no help. if anyone has any idea how to get my 3000+ designs back let me know if not ill just have to stop using adobe....

I use multiple programs at work everyday inlcuding photoshop, illustrator, and indesign. I do alot of illustration work obviously in illustrator then bring it over into photoshop to continue work on said project. But everytime i copy something over into photoshop or viceversa, it will automatically add that file/image into the current library i have opened. Is there a way to fix this? After a week or two i have tons of unwanted assets in the wrong libraries that i have to manual go in to delete.