Questions

So I moved a team member email using a personal email to a work email they recently got. I was not aware he was using the cloud to save most of his files.  Now all files when he signs on adobe CC with his personal are all gone. It does not show up on his work email.  Tried to sign back in with his personal email to see if the cloud files are still there, and no files are present.  Should I give back a license to his personal email to see if files will show up again under his email and under our business account?  Or are they all gone? Thank you for any insight.

Any ad for tutorial or features I click  goes to https://creativecloud.adobe.com/errors/5XX.html with error 'This page isn't available right now. Try visiting this page again later.'   I thought it may be Safari but doing same on Edge and Chrome

Hi Team,Do we have any idea how to make high availabilty for aem auther instances in on prem application ? any approch or suggestion will be appreciated 

I have a multi-page brand style guide that I would like to add to my Adobe Portfolio. Is it possible to add PDFs and multi-page PDFs to Adobe Portfolio? If not, what are my options for including it in my portfolio?  

I've been exploring using LrC Collections, aka Lr Albums to load images to an Adobe Portfolio website. It seems to work well.One question that I've not found an answer to is about the Title and Caption. If the image has a title it is used as the image tile in the portfolio, likewise for the caption, it becomes the image title.However, if an image in Lightroom has both a title and a caption the portfolio seems to prefer the caption. It will not show the title as the title if the image has a caption.I can setup my images appropriately to support the portfolio behaviour but I'd like some control.Does anyone know of a setting anywhere in Adobe Portfolio where this can be controlled?Thank you for your help.

Hallo zusammen, ich habe über Amazon kürzlich 1 Jahr prepaid für Lightroom, Photoshop und 20GB Cloudspeicher erworben und eingelöst. Nun habe ich in der Adobe Creative Cloud bei jeder Applikation stehen "Abo abgelaufen" und kann nichts mehr starten. Auf der Website kann ich den Key nicht nochmal aktivieren, da dann die Meldung kommt, das der Key bereits aktiviert wurde. Bei der ersten Eingabe erfolge keine Meldung. Hat jemand ein ähnliches Problem? oder eine Lösung gefunden?Das typische An- und Abmelden hat nicht geklappt, Neustart usw. ebenso wenig. Freundliche Grüße

Hi, I am using the Mercedes theme and want to know if I can separate the page thumbnails into labeled sections. i've attached 2 screen shots to help illustrate my issue. I hope this helps. Thank you.

I'm trying to register for the webinar:  "Supercharge Content Creation with Generative AI in Creative Cloud" on July 30 but the registration page keeps glitching/resetting and will not allow me to register. Maybe a community expert might move this question to the right community so I can get some help. 

I was running a site I built with adobe muse for many years, and paying for a hosting plan through godaddy. I recently made the switch and redesigned a whole new page in Adobe portfolio which I've had live for months. I assumed I needed to continue paying for godaddy hosting, but it recently occurred to me that Adobe is now the hosting provider, is that correct? Can I cancel my godaddy hosting plan?

I tried to import a logo EPS file into my Creative Cloud folder but it wasn't supported. Isn't an EPS file an Illustrator file? Why wouldn't Adobe support it's own file type?

Hi,  When I firstly installed Adobe, a folder called "Creative Cloud Files" appeared on my sidebar under "OneDrive" icon. I am now trying to get it back on the sidebar with no luck, checked some online tutorial, all I find is how to remove it and if I try following the method backwards and add the key manually it doesn't work. I see the file under my "user" folder but I am unable to take it on the sidebar. Is anyone able to help me?Thanks a lot in advance 

Hallo,ich bin gerade dabei die Webseite für meine Werbeagentur zu bauen. Ich wollte fragen, ob ich das Adobe Logo oder das Logo eines der Adobe Produkte auf meine Webseite einbauen darf.z.B. in einem Abschnitt "Tech-Stack" oder "Wir arbeiten mit.." Danke, LG Ricki

I have been randonly getting this popup when trying to  launch photoshop 2024, and today acrobat.   There is nothing wrong with my account and nothing has changed. This pop up blocks the select app only, requiring a force quit to do anything else. When I restart the app it works fine. My account is 100% legit. A call to adobe resulted in several transfers and repeatedly being told to uninstall and reinstall my entire system. I got the impression I was talking to AI because they just didn't seem to understand the question. I assume this is a phishing sceme and will not click on the amateur looking icon. Adobe could not tell me if it was really them or not. Has anyone else seen this? Thank for any help. 

Hi, I have a portfolio page with two side-by-side image grids.It works fine on mobile. The right hand grid doesn't load on Windows Desktop browsers. I've tried multiple browsers, clearing web cache, etc etc.Anyone know how to fix this?Happens on this page - and many othershttps://danceshoots.co.uk/danceschoolsTIA

Bonjour, Suite à la création de notre site internet, nous n'avons plus accès à la plateforme pour des modifications : https://pixlarchitectes.com/home Pourriez vous nous transmettre la méthodologie pour accéder à notre plateforme de notre site ? Merci

Hello,Hopefully this thread goes to the correct forum. If not, my apologies, Adobe forums confuse me a lot. You can maybe move it in the correct forum page. As there isn't a way to directly give feedback to Adobe, I'll be using the forums. Maybe someone could send this forward (and people back it up so they'd know this is an issue)I really like the new advanced file sharing options in the creative cloud, but I do feel like there is one essential feature missing:I can't find a way to download or upload a folder directly in the web browser page. This is a huge disadvantage compared to, for example, the google drive, where I can just a download and upload the whole folder structure in the browser. I use this feature a lot with files that use a folder structure in order to work and would be impossible to be downloaded file by file. There are computers (work-school) where I can't sign in my own creative cloud and sync it in, but I would still like to download the file and keep working with

I found an article, attached, that says that this is possible:  to share folders in creative cloud documents.  But when I select the folder, this option does not exist.  Is this a bug or something I need to talk to my admin about?

I get statements from Domain Networks for $289/year for my website.  My website is powered by Adobe Portfolio.  I'm not going to use themSomeone suggested GoDaddy.  DoI need to sign up with them or any other similiar company?As you can tell I'm pretty confused about this whole thing.

I wish there was a forum for Portfolio!At the moment I've just got one page, and I can easily send the link to people as in my signature here https://robynnehayward.myportfolio.com/.What I'd like to know is, if I make another 4 portfolio pages is there a way to link these together in one url? Or can I link one portfolio page to another and if so how to do this?

Hello All,I keep getting this message when I try to upload some photos in .tif format: 'Yes, I tried .tif and .tiff.' "Can't upload 1 item(s). Only .psd, .ai, and .xi file formats are supported." This also applies to .jpeg files. Am I missing something basic? I've been searching online for an answer but haven't had any luck so far. This is my university account; could that be the issue?Thanks.. I'll attach a screen shot. 

Whilst attempting to install a licensed copy of Elements on a new machine, Creative Cloud was inadvertently installed (on Windows10). After uninstall, a folder still existed on the local hard drive named "Creative Cloud". Cant be deleted. After running the Adobe Clean Up tool, the Folder still exists, although the icon is now blank rather than branded.Adobe "Chat" cannot tell me how to delete this folder, and referred to this forum. It seems amazing, as a paying customer, that Adobe can install unremoveable rubbish, not know how to remove it, refuse to escalate, offer no support.... and point to a user forum as the best hope for an answer.  Any advice appreciated. TIA

So as you will know - if you have used fireworks for years as an 'older app' (and have no interest in using anything else as it does the job)  something happened and when we have to download fireworks it is no longer as before. Before (for 10 years) it downloads and runs fine when switching on Older App even if you switch to a new laptop and have to start again etcWe didnt have a serial number as it was part of the suite. Its the only app I ever used in the suite / creative cloud all apps. But something changed - and when we end up with the 'free trial' download option of course we can't then do anything. We never had a serial number. Adobe recently (last week) told me to download Muse from my creative cloud account - which I did - and got the same thing. A trial version. And no option to buy or use past the 7 day trial. You can see screen shot of what I see when I open it - and I am logged into creative cloud. There must be a way to stop the trial version process -

Hi all,  I'm having issues with deleting my old account from behance. I wanted to delete my old account because the mail adress of the old account is inactive. but I can't login because I can't remember the pasword. and I can't change the pasword because my mail adress is inactive as I said before :sDoes anybody know how to get back into the old account. or how to contact adobe to delete the account? You would really help me out. Cheers,Ana

Everything was working fine. Old mac, old system and old CC version (2017 indesign, photoshop, and illustrator). This morning I restarted the mac and suddenly it will not recognise that I have a paid up subscription. Goes to the Renew your subscription page.  In the list of apps available in Adobe Creative Cloud panel it list the apps as Open but will not let me open them.  Cannot open them via browser either as it's too old and not supported. Cannot update mac its as high as it will go. 

HiI can't get into ADOBE CREATIVE CLOUD, it doesn't open (see picture),But I remove it and reinstall.I tried uninstalling by Control Panel>Programs and Features, but it doesn't remove Adobe Creative Cloud.But I remove all installations of Adobe in a safe way, without residues and registration, and after that reinstall.Thanks