Questions

for the past few days everytime i try to download creative cloud it says error 500. the clock is correct time.vpn turned off/firewall turned off.Check the GlobalSign Root CA certificate.Resetting the hosts file

I have a set of photos and graphics I'd like to upload in bulk to my CC libraries but Adobe seems to only let you do one file at a time.I know throught the CC Files you can upload multiple, but can you do it with Libraries?

Hello!Since the discontinuation of the Creative Cloud Documents is upon us, I am trying to download all of my documents before the deadline. This has worked so far, but since yesterday I cannot download any file from my cloud documents. These are illustrator files, but I have also tried downloading a photoshop file with the same result, a red 'download failed' message with no error code. (see attachment)To be clear, I am trying to download my files from here assets.adobe.com/cloud-documentsI have tried different browsers, going incognito, disabling all of my browser extensions, restarting my PC, sleeping on it, and they all have the same result.Please help! I did not have a local back-up of these files because they have always been safe in the cloud documents. Now that I do want to make a back-up, I can't download a single file! This is extremely frustrating as it is very important I have access to one of the files stored on there for an assignment.Thank you for reading!

Bonjour, le bouton "modifier mon site" n'apparaissant plus sur l'interface du portfolio : savez -vous où puis-je accéder à mon portfolio pour le modifier ? Merci. (et bonne année !) 

I have been using Behance for a decade actively. I posted several works, interacted with other designers, and created moodboards. A few weeks ago I lost access to my Behance account. When I try to visit behance.com, it says that I have no longer access to this product. I contacted Adobe support and they told me that in order to access my Behance account I need to buy an Adobe subscription. They didn't tell me why is this. Other users can use Behance for free, I cannot.

I'm trying to find a way how can I bring Adobe Officialy to Albania.For the past three years I have been promoting in my meetups and events Adobe as an amazing platform for all designers in my country. But now I'm seeking to find the best way how can I bring ADOBE officialy to Albania.To reach my goal I need support from all the community members.#adobetoalbania

Started a new (Adobe) Portfolio. Open LR, link a Collection to Portfolio. Get a message that it's been shared with Portfolio. Even opens Portfolio's Web page for me.Try to add images, select LR Collection, it keeps telling me I have nothing in my LR Library - though clearly I do, and LR is telling me Portfolio has access to them.Anyone have any suggestions?Thanks!

I have problem with creative cloud  its cant sync with apps,and didnt open the program

Hello,I understand that the functionality of cloud documents will remain, but I'm a little confused about how local documents will be handled.I understand that the synchronization feature from local to cloud is ending, but can I still directly access https://assets.adobe.com/files and upload/download files? (In other words, will the sharing functionality of local documents still be available?)

  Explore new features in the Creative Cloud App 6.1   We are excited to release a host of exciting new features designed to elevate your experience and deliver added value. Our dedicated team is committed to consistently enhancing our offerings to meet your needs and expectations. Let's explore what these features are. Key Features   Generate QR code: Using this quick action, you can now create a QR of any link or URL and change its style, color and file type.                 Search Results: The left navigation panel (Apps, Files, etc) will remains consistent in Search results.                 Update notifications: We'll keep you up to date for any new content with a blue dot notification appearing for updates to your products and services. The "What's New" functionality has an enhanced look and a blue dot appears wherever updated content is available. &nb

Hi everybody! I'm using Chrome to sign in to my adobe account but I can't reach the site!It keeps saying: auth.services.adobe.com refused to connectPlease help!Thank you very much!

Mi cuenta de adobe tiene dos cuentas con el correo una que es institucional y otra personal, ya que es un correo de empresa. Hoy cancelaron la subscripcion y ya no puedo acceder a la cuenta institucional, pero aun puedo acceder a la personal, utilizando el mismo correo en ambas. El problema es que en la nube de la cuenta institucional guardaba todos los archivos y no puedo acceder a ellos, habra alguna manera de hacerlo? aun que sea solo descargarlos 😞

I want to change my Adobe account's email from its school one to my home one. The problem though is that for some reason, I already had a completely empty and separate account with my home one. I tried deleting it, but when I tried to change the email again, it still says it's been used. Is this a permanent problem, do I have to wait a little longer or is there a way around this? I'm worried my school will delete my Adobe.

This problem has been reported as a BUG in the User Voice section for Creative Cloud Services requesting that it is investigated and corrected.Classified as topic under Desktop Sync. Link for Bug report :https://creativecloudassets.uservoice.com/forums/905281-report-bugs/suggestions/47048692--upload-of-video-files-to-my-files-result-in-fi There seems to be no category choice to select either 'Idea' or 'Bug Report' on this User Voice site for Creative Cloud so it defaults to 'Idea Category' which is not strictly true as it is a problem that needs fixing.      

I am not looking at creating a portfolio.  I just need to create a reference site which others can use.  Somthing like github, but for images.  

I am new to Creative Cloud.  I have a personal account.When I try to upload any image file - jpeg, gif, png, I get an error, '...filetype is not supported..' Am I missing something? Thanks,Nilan

Hello!Please forgive what may be an insultingly basic question, but I don't know the answer. I have images stored in the Creative Cloud. Can I access them in apps that are not in the Adobe ecosystem? If so, how? Or do I have to export the files that I want to use to my hard drive and then use them from there? Thanks much!Dave

Estou tentando cancelar uma de minhas licenças da Adobe CC Bussines e percebi que isso só é possível via chat. Porém, quando informo os atendentes sobre isso, eles não resolvem! E simplesmente fecham a conversa! Rita e Victor foram dois (certeza que são nomes falsos).

Hello!I'd linke to know if its possible to hide the "logo" from the pages i created under a collection. Does anyone know if that's possible?Thank you!

Hi all, I'm trying to browse all libraries in CC but when i go to Files > Your libraries > Browse all the page attempts to load, a cookie message is briefly displayed and then i get a grey screen and can only click the Done button to exit. The issue happens for the same admin user on multiple devices.Works fine for other team members.Any help would be appreciated!

Will the links no longer work or be asked to be replaced? I ask as I have 1000s of hours of work with files linked in folders that are in my cloud folder. Will the folder name change after the discontinuation mean that all of those links will be broken and will have to be manually re-linked? 

Hey all, if anyone has a solve for this, it would be much appreciated!I created a shared library for my team to work on a project. It should have .ai files, jpegs, color palettes, etc. It took a couple of relaunches/reinstalls to get my teammate to actually see the library in the creative cloud app, but it eventually worked. Now however, she has uploaded a lot of the files types mentioned above, but I cannot see any of the files from my end. She definitely has edit access. I can see the files uploaded and available in the library on her end when we have share-screened, but they don't come up on my screen. I've reset the app, I've signed out and back in, paused and unpaused syncing several times, and I've checked both the Mac desktop app and the in-browser CC website, but the files are nowhere to be found. Screenshots for reference, with names redacted.Does anyone have an idea of what we are doing wrong? Thanks in advance!

Since the update pushed yesterday, the internet connection on my machine will not stay running while running Adobe CC apps. It will work for a few minutes then the latency tanks until there is no usable connection. Network preferences show a connection and IP address. Going to try to reinstall or roll back. can't get work done like this. 

Bonjour,Depuis 4 jours, je n'ai plus accès à la gestion de mon compte Adobe (je me retrouve avec une page blanche), et par ailleurs, je ne trouve plus les dossiers stockés alors que je paye l'abonnement pour 1T. Que se passe-t-il ?Merci

Hey community, i did something stupid today. I got a new E drive and since adobe only works on C and i had no space there i moved every file to my new E drive and deleted everything in my C drive. Everything is fine except it wont let me install creative something with missing files etc. I've used a 3 party plugin to delete all files for adobe and deleted as many as windows will give me permission to but i still cant dont know what to do. Even if i get the creative installer down every time i click the icon nothing happens. (And yes i've used adobe creative cloud cleaner but it still wont work)