Questions

Please help. I'm creating a 3d bottle model in photoshop CC 3D and exporting it as an obj file and then importing to Dimension.The issue that I am having is that instead of the model being one continuous piece of material the object seems to be split so that when I apply the label design or any object it either reflects or disappears/spilt's the design. How do I merge it to create one continuous material with no spilt. Thanks so much 

Hi all,I am very new to Adobe Dimension and need some help. I am trying to create a rendering of a brshed metal business card. I apply the brushed metal affect to the object and it looks present in the design window. Once I render the card the brushed affect goes away and it looks washed out. Is this an issue with lighting settings? Any insight or help would be greatly appreciated.  

I installed Dimensions and watched the Adobe tutorial and worked with it for about an hour. Nothing I made looks good. I want an alumnium can decorated with my label but no matter what lighting I use, I get basically a black or dark colored metallic surface. Does not look anything like an alumnium can. I watched this other tutorial and it's no help:  https://www.youtube.com/watch?v=bM-3PydkMBgNothing this guy creates looks very good either but he seems pleased when clicking something produces a result. I have higher hopes. I did notice the "aluminum" surface material he uses though. Evidently, that material is not included in the basic set. Olive Oil and Gelatin are, but not aluminum. Really? So I purchased aluminum for $10 at Adobe Stock, but I'm not getting any better results. Nothing that looks remotely like an alumnium can anyway.  The application doesn't seem that difficult. Just not very good. Is that about right? If anyone monitors this forum,

For the past couple months I've been having issues with Dimensions cloud rendering system in which it produces nothing but blank images. I've been able to leave posting about it for a while as I attempted one email request but the issues are becoming more and more prevalent. As a beta tester user of Dimension (pre-release builds) I've done everything to ensure I update to new, old, and live builds to locate my issue to no such luck. Basically the system takes my credits for however many renders I require (the most recent instance was 9 for 3 render angles) and it produces nothing but blank white images in my Creative Cloud folders - as you'll see from the screenshot, this is now a regular occurance. I'm not 100% sure what the issue is, would love to figure it out or have some help if anyone has tackled this problem already. Also if there's anyway for our credits to be reinbursed on the system via our dead renders (even if it's just the most recent 9 so I can finish my pa

Dimension 3.1 won't open files I was created in it's version. Any files, for exemple, I saved just cup of coffee and it can't opened it. Pic of problem below. But files that I was created in previous ver 2. it opened. Help me please with this weard problem. My system Windows.

It won't load for me either. I'm always recommending my students use it so I thought I should get ahead of them so I could help them out, but it won't open for me.   MacPro (Early 2009) 2.93 Gz 6-core Intel Xeon High Sierra 10.13.6

Using Dimension 3.1, attempting to save results in a "Cannot Save" message. Attempting to Render and Export to Photoshop results in a "Cancelled" mesaage after counting down to zero. I am using an iMac with 40 GB of RAM and the save and export attempts are on the same 2TB internal drive that holds the Dimension application. Any ideas?

HiI have a problem viewing objects and images on the Dimension CC work space.the work space stays empty, yet the program dose render an image see attached:print screen of workspaceimage rendered - with out viewing what i put on the work space thank for any help given for solving the weerd problem Ran

Acabei de re-instalar o Adobe Dimension porém ele não abre mais a tela com o horizonte para trabalho.I just re-installed Adobe Dimension but it no longer opens the canvas whith the working horizon.Por favor alguém consegue me orientar para eu configurar corretamente?Can anyone please guide me to set up correctly? Tks

Can I use starter assets for sell on shutter stock or adobe stock?

After I sent a file with water material to Blender model in Dimension by cloud rendering, I received a 78MB PSD file. When I open it, it contains only two empty layers and nothing is displayed. In other words, the failed file is sent, and the credit is simply wasted. I contacted support and could not resolve it. Version is 3.1. Rendering files using non-water materials has been successful. Why does cloud rendering fail when using water materials?

Hello, I am new to Adobe Dimension and I have just purchased the creative cloud bundle. From what I have heard dimension is good for product mockups, but I am a game designer and I want to make characters for my game. Can someone send me character modeling tutorials, or should I invest in a different software?

I updated to Dimension 3.1 yesterday, and resumed work on a project normally. Today, I saved the project and restarted my mac and all of a sudden the file stopped opening on Dimension saying it might be corrupt, even though it was created with 3.1 and not a previous version. It's important to note that I used the duplicate feature and added a brand logo on an object (PNG Format), as I've read elsewhere that someone faced the same issue in documents that have direct duplication (my other files are working fine so far) I really need a solution for this as it's gonna cost me a lot of time to rebuild the scene. Thanks

Dimension is installed as ver. 3.0. When i launch Dimension it says "A new version of Dimension is available. Update now." at the bottom. I click update Creative Cloud app launches but it doesn't update Dimension. It shows 3.0. When i go to app (in Creative Cloud app) and click "..." dots icon and select "Other versions" it shows 3.0 as latest.

I have a box object on the scene, and placed a logo (.ai vector) on the object as graphic. Material applied to the box is Cardboard. But i need to apply Gold material to the logo. How can i do something like that?

I am openning an online store and I have no clue how to use Dimension, but have an awesome idea for my businesses logo that I'd love to have made in 3D! Looking for someone pretty open creatively and pretty artistic as my idea is pretty intriquite.. Thank you in advance 🙂 

I place a Plane object into the scene. Without changing position or angle apply a graphic (.jpg file) as decal on it. But it comes in an odd angle, not aligned to the object. In properties both object angle and decal angle display as 0 degree.

I am working on a file with another designer. We started with the same 3D assets but each of us has done some different things with texturing and layout. Is there a way i could give her one of my files with textures to put in her layouts without giving her my Dimension file and have her try and replicate everything in her layout (camera moves, background changes, repositioning multiple models). I feel like the ability to copy and paste models or at least put them in CC would be amazing for this. Having the ability to import a piece from another dimension file seems like a pretty generic normal request. Is there a solution?

Hello! I've been using Dimension for about an year now, and for the past few months I've had problem with my C drive filling up for no reason. I've tried reinstalling Windows 10 couple times, it helped for few weeks and then the filling up started again. Now I discovered these folders which had almost 30gb's of stuff in them, I deleted the SnapshotRepository and everything seems to be working just right.But this one I'm bit more worried about, these seems to be some sort of "data" files of the materials (opened few of them and they had titles of the materials) I've got from Adobe Stock. They should be in the "cloud", but yet these are in my computer. Should I keep these, even though they take some space from my hard drive?  

Hi, I can't see anything on the "3d window" (grids, dragging objects,...). I already tried to switch from the integrated graphics card to the NVidia one (GeForce GT 750M), I put the tick to display the grid, the color,.... but nothing, just gray as you can see from the screenshot. Do you have any tips? Thanks. Bye.

Hi all I create complex scenes in dimension and have noticed severe lag and performance issues in dimension 3.1 vs older versions. Scenes are now no longer workable due to lag. I have a 2019 macbook pro designed with more than enough RAM, CPU and graphics capabilities and have great performance on 2.0+ Dimension. I also cannot open my newer files in older versions of dimension. Is there a fix for this or is anyone else experiencing performance degradation? 

I am loving Dimensions so far for its ease of use and clean renders. But one thing I have not successfully been able to place a decal on my obj files. I get a "something went wrong, sticker will be removed error". Is there a best practices for exporting .objs from 3d programs? In this case it is Modo v11.1, on a Macbook pro, running OSX 10.12.6.

I have been having issues with Both Adobe Dimensions and Adobe Photoshop. Any time I attempt to make a 3D bottle I still have the original pre extruded shape displayed inside and I can't get rid of it. It effects the lighting on my bottle and any label I attempt to place on top. I have designed my full bottle and even simplified it and attempted to build it in sections but the same end result. Hope someone can help!   

How do i report a bug? Every time I render a file I'm met with this message An application error has occurred. To help us diagnose the issue please follow instructions below. Then it gives me two instructions. But I can't find the feedback panel to report the dimension bug log that the program gathered for me...

I have some pretty basic renders with no additional environmental lights. Basically a can with a label applied. The label has white areas and when I render the image, the white area is way blown out no matter what I try to do. I have tried moving/removing the lighting, reducing the light intensity, changing image (label) settings, and nothing works. White areas and highlights continue to be blown out (overexposed). So what are some solutions? Thanks!