Questions

Not sure where to begin troubleshooting this, but here's some background info:Description of the problem:Any open explorer windows (file browsers, or upload file selection windows for chrome, etc.) freeze and are unresponsive.  They usually don't come back unless I manually end Explorer.exe in task manager and restart it, which usually fixes it.If it doesn't fix it the same thing occurs.  Any open Explorer.exe windows become unresponsive (the loading icon appears in the place of my cursor when I hover over it).  Any time I try to upload a file to Chrome or other browsers, or use any Explorer windows they also immediately freeze & exhibit the same behavior.This occurred when I had loaded an MKV file into Premiere Pro CC.  The computer eventually became unresponsive & rebooted. This destroyed all the audio in the file and I'm not sure how to recover it, but I consider this a separate issue and while I will appreciate any help I get I also plan to post about th

Are all applications now fit for Windows 11 without any problems?

as the title says. Creative Cloud refuses to update any of my apps, or even itself.   This has been going on through both Windows 10 and Windows 11. and yes. I have tried installing without any antivirus active, or any other sort of system optimizer.   I'm paying through the nose for this software that DOESNT WORK.    

where I can download a primier pro cc 

BonjourMon mac tournant sous catalina et trop ancien pour passer à l'OS supérieur, je ne peux plus installer les mises à jour de ma suite adobe. Je ne vais tout de même pas changer d'ordi ! Du coup, je me retrouve avec un abonnement mensuel pour des anciennes versions d'appli que je ne pourrai jamais upgrader. Je ne pense pas être le seul dans ce cas. Bravo aux geants de la tech de nous prendre pour des citrons. 

Hi,I've been using CC on my PC but the CC icon has just disappeared from the system tray (Not task bar).I can launch CC and see updates and I can run my Adobe programs, but I liked to be able to open the list of programs and check for updates from teh System Tray Icon.Any ideas how I can get it back without having ro reinstall anything?Thanks

Dear Adobe, Yesterday (24-09-19) a sum of money was extracted from my account by ADOBE.COM in the name of ADOBE *CREATIVE CLOUD. This is a product I never ordered, nor did I ever come close to ordering it. Please let me know how I can contact you to resolve this matter. Kind regards, Łukasz Wadiak

Hey everyone  Im not an IT technician so would appreciate any guidance on what is causing the installation failure of AdobeCC. As PC spec:Win 10 enterprice 21H2RAM: 16GBHarddisk: 1TB  05/22/23 15:04:56:701 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 7892 | Build Version - 2.1.0.205/22/23 15:04:56:701 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 7892 | Logging Level verbosity Set  to 405/22/23 15:04:56:712 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 7892 | Successfully fetched the optionXML content from MSI database ...05/22/23 15:04:56:734 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 7892 | MSI ProductCode ({xxxxx) is not installed on the system ...05/22/23 15:04:56:735 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 7892 | The install language for Acrobat (APRO23.0) from the fallback map (en_US)05/22/23 15:04:56:735 | [INFO] |  | ASU | MSIInvo

primeramente en Creative Cloud no me sale como instalado, pero si en los archivos del ordenador, al darle a desinstalar en estos, me sale como dicen las indicaciones el cuadro de cancelar, eliminar o mantener, pero aunque de a eliminar y aparezca "finalizando" al acabar el archivo se mantiene, lo cual también me impide desinstalar el "creative cloud" pues dice que tengo una aplicación que requiere de su funcionamiento, (es la version del 2021, estando en windows 10)

Hi--My Animate keeps failing to update (says "update failed"). The app opens (I'm using 23.01, build 70) and using Big Sur on my mac (11.76). There are a number of apps I use that won't use the last mac OS, and the latest one I can use is Monterey.Any help would be appreciated. Thanks. 

I just bought a new computer.  How do I get my adobe apps installed without creating another account.  I pay a monthly automatic payment.  

Hallo, nebenberuflich wird mir ein MacBook Pro mit macOS High Sierra 10.13.6 zur Verfügung gestellt. Ebenso habe ich eine Creative Suite CS6 erhalten. Unter anderem Encore macht mir hierbei nun Probleme. Das Programm konnte ich installieren, jedoch erhalte ich eine Fehlermeldung dass es nicht mit einer lizenzgebührenfreien Seriennummer verwendet werden könnte - was jedoch auch gar nicht der Fall ist. Was kann ich tun? Laut Recherchen online sollte die gesamte Creative Suite unter High Sierra noch laufen. Danke schon einmal für Hilfe.

Assinei a creative cloud, e quando baixei pra instalar os programas, durante a instalação da creative cloud a tela comecou a carregar e ficou assim pra sempre, até que apareceu o erro "A Adobe Creative Cloud é necessária para resolver o problema.Mas não foi encontrada ou está corrompida.Baixe e instale a Creative Cloud outra vez em http://adobe.com/go/adobecreativecloudapp", mas quando eu baixo novamente continua aparecendo esta mensagem eu não sei mais oque fazer porque preciso trabalhar com o Photoshop CC mais não consigo instalar ele por causa deste erro, eu ja tentei absolutamente tudo que eu achei na internet sobre isso, ja usei o Cleaner tool, ja desinstalei e instalei de novo e reiniciei o pc várias vezes ja apaguei todas as pastas da adobe do pc e continua dando esse mesmo erro, se alguem por obséquio puder ajudar este pobre designer desesperado kkkk

Adobe has some strange practices when it comes to billing support.First I had the agent ask me for the first 8 numbers of a card number and the last 4. Leaving only 4 digits missing of course. Then the name on the card, okay that was isn't out of the oridinary. However I've never been asked for more than the last 4 digits by any company.Leaving 4 out of 16 digits to put together isn't what I'd call secure That combined with the name gives alot of information to try and match up something to lists of stolen card numbers.A few moments later I was asked for a screenshot of the entire statement which would have contained the entire card number. I of course only sent a screenshot of that one line item. When I called the FCO for the first 8 digits as I obviously don't record his card number. Even he asked me immediately was I sure I was chatting with Adobe it sounded like a scam.Then 10 or 15 minutes later he asked if the card was issued in the US or Canada even though I was logged into my a

During the past week I've contacted around a dozen different agents regarding problems with Premiere Pro and After Effects. None of the agents have resolved my issue (only one agent gave me a possible solution), one agent left me hanging for 4 minutes after I posed a question (I ended up just closing the chat), and most agents answer my questions with scripted, unhelpful comments (such as "I apologize for the inconvenience. I will try my best to help with this issue.")Sorry if this sounds like a rant, but I'm fed up with inexperienced and unhelpful Adobe agents who cannot help me answer questions about my software that I paid over $600 for. Where can I complain to Adobe directly--not to some agent--about their costumer service, and where can I receive better service (meaning, being able to talk to people other than the "agents" I described above)?

This isn't a question. I have used Illustrator and Photoshop on desktop for 20 years.Ever since Creative Cloud, the apps take FOREVER to open in the morning. We pay so much to Adobe. I use music apps that are much heavier, but cheaper, and open right away. I have gone through hours of people giving me step-by-step instructions and nothing makes it improve. I think what they are doing is making sure we connect to their server - which is not something I need. At all.The crazy thing is that I don't do anything in these apps that didn't exist 20 years ago. I'm paying $50/month FOREVER, for apps that don't really evolve (just throwing on new services I don't want), and the slow load never goes away, update after update.... And yet, to keep my clients, I have to keep going. Feels like a sham.

Hello, since few months when I try to edit my excel file I get Adobe Certificate warning and I have to close the window, I tried resintalling my adobe apps and office as well but it didn't bring any changes, also I deleted that certifcate, but I guess is being re-creating when I enter any Adobe app. Maybe somebody know  what can I do with that? This issue is really annoying. Not my own screenshot but the window I speaked about looks the same as this. Found thread here about that but the fix is not explained.  

Bonjour j'ai,  sous windows 10 mes applications Adobe sur c:/ Mais mon SSd est plein je souhaite les déplacer sur un autre ssd.Dois-je les désintaller puis les réinstaller ( mais alors comment choisir un disque autre que c:/  car d'office les insatllations se font ici?)Merci pour votre aide.Patrice

I use CC at home, on my personal wifi. Then I take my laptop to work and CC keeps opening every couple of minutes asking for me to give my server credentials. I work in a school, where the server already asks for passwords etc on a very regular basis. How can I properly quit out of CC so that it stops assuming that I want it to be syncing and therefore asks for my server logon details? I essentially want a "go to sleep" button for my CC app's menu bar icon!Ideas?[having a 'creative cloud' is not useful if its practicality is outweighed by irritating and perpetual "you must give me your data" requests when I'm not wanting to use the cloud]

I am installing the software to a new computer.  Windows 7 64 bit with 6gb ram.  When starting I get a message not enough ram to run the program.  How much do I need?

Hi!I subscribed to the product Creative Cloud Photography plan (one-year)‎. It includes Photoshop and Lightroom.But I installed Lightroom only: the system offered to buy Photoshop separately. Why is that?Thanks

I have 6 GB free space. Instalation fails. I have restarted and tried again with no luck. Help.

Can you please help me?I don t know how I install app Photoshop...Do you know???

Hi. I need to reduce some space in my HD. Windows "add remove programs" shows InDesign 2022 & 2023, for example. But I can not remove 2022. It just launches CC and displays the uninstalling process, but I can still see it in Windows. Also, CC shows Illustrator as "not installed," and I can see it in Windows again.  Do you know why this inconsistency and why I can not remove apps?  Thank you