Questions

Hi everyone,I purchased Adobe Acrobat Pro (version 2020) back in 2021 with a license for three devices. I installed it on three laptops, but two of those machines are no longer in service. When I attempted to install the software on new laptops, I received an error stating that I had exceeded my license limit.I contacted Adobe Support to explain the situation and requested a reset of my license count. Unfortunately, the support representative informed me that they couldn’t reset the licenses and insisted I purchase a new subscription. I find it quite surprising—and frankly disappointing—that a company like Adobe doesn’t offer a way to reassign licenses from decommissioned devices.After spending over an hour on the phone, I’m still stuck: I own valid licenses, but I can’t use them.Has anyone else encountered this issue? If so, how did you resolve it or escalate it to someone at Adobe who could actually help? I’d appreciate any guidance. So far, my experience with Adobe’s support team ha

Just clean installed Mac OS to external drive, Installed the CC desktop app and installed PS ACR & Bridge. Trying to install PS Beta, but it isn't there ! I go to Apps - All Apps No Beta !

I now use LrC  v 14.5.1 on my Win 11. laptop. The Lr Desktop v 5 and need to uninstall since it is interfering with the Sync process to Creative Cloud. I have not been able to see how to uninstall from my Computer. I do not need to install Lr Desktop on my Win Laptop.

When trying to update Creative Cloud Apps it works for most of them except Audition, After Effects and Media Encoder. I get an Error Code 108 claiming "other instances of creative cloud running" which is not the case.What is the solution to this problem?(I already checked all permissions)

Hello, I urgently need to download Adobe After Effects 2019 because I have old project files that don’t open properly in newer versions. Could you please provide me with the official installer link for After Effects 2019?

I purchased Adobe Illustrator CC, and when I try to install it, it tells me that it is not compatible with macOS 10.15.7.I tried to follow the steps to install an earlier version (https://helpx.adobe.com/download-install/apps/download-install-apps/creative-cloud-apps/install-previous-versions-creative-cloud-apps.html), but I don't see the option to choose “older version” (print).What can I do?

I want to cancel my account Adobe cloud  for the moment I will use in the future is not worth for me.Thank you

Hello, I worked for a big company and used the newest Adobe Programs. Now I am retired and I can't use them anymore. I have an original Adobe Creative Suite 6-package, but I don't succeed in installing it on my pc. While my account is open in Adobe, After 2% installing, I get the message 'Installation failed.I also download the package 'Design and web' from the Adobe-page. After unpacking, I tried to install as an administrator. After 2% I get the same message 'Installation failed'. What can I do to installe it whitout Problems 🙂Picture is in Dutch  Sorry for my bad English.

Hi All, I have downloaded from my account the exe and 7z file however I ger an error stating 'the file archive part of Adobe CS6 Master Collection is missing. You need all parts in the same folder to extract Adobe CS6 Master Collection. Please download all files (2) to a folder in C drive program filesMy computer runs on Windows 10 64bit so I enabled 32 software. Do you have any suggestions for me? I have wasted hours on this! Thank you for your help.

I have two older products that I purchased a number of years ago: Adobe CS5 (of which I only use Photoshop) and Adobe Acrobat Pro. I have serial numbers for both. I bought them when I was working as a teacher. To get education pricing, I had to register them with my school email address. I have retired, so I no longer have access to that address. My PC is at the end of its life, I just bought a new machine and want to download my products to it. It seems to me that I just need to associate the download links with my new email address, so I contacted Adobe support via chat. Their final answer was “I have checked but the Acrobat Professional and Adobe Design Premium is a perpetual plan which has been discontinued and Adobe no longer supports the perpetual plan anymore. In this case, it would not be possible to transfer the license to a new system but you can still use it from the device it is activated with. Please reach out to community.adobe.com for further assistance with the perpetua

I have Photoshop 26.10 installed in the recent automatic update menu. However, I still have Photoshop 25.12.4. How can I fix it to 26.10? OS Windows 11.Thanks for the info !

Hello, Would like to know how to get the standalone installers of Adobe products installed on my post.Need it in case of  computer crash to reinstall version I'm 100% sure they are working with my files. Regards

adobe Photoshop CS6 13.0을 사용하다가 pc를 바꾸는 과정에서 프로그램이 사라졌습니다. 지원을 요청합니다.    전화번호 : 010-6324-2850

I have a new macbook pro and I want to install Lightroom classic on it. I already have it on my desktop and I am paying for it. I cannot seem to find the answer anywhere on Adobe's website. 

So I tried backing some projects up to CC through Premiere Pro; however, it wouldn't let me as the options were greyed out. I went and checked and saw that the CC needed an update, but when updating it I received Error Code 192. I tried uninstalling multiple time, but it would still give me the same thing after each reinstall and repair. 

I've been running perpetual PS 11.0.2 for years. latest on a Windows 10 computer which doesn't meet requirements for Windows 11. I've bought a new Windows 11 computer and would like to know if  my PS can be reinstalled on the new one? I'd like to keep it because my usage doesn't warrant a subscription.Any help would be appreciated.

Hello everyone, a few days ago I bought a one-month activation code for Adobe Creative Cloud. I already filed a report on the website, where support asked me to contact Adobe and request information on when the code was activated so they could help me with that... but I don't know how or where to write to get that information, since I need to send a screenshot of that information and get a solution on the website where I bought the code. thanks.

Hallo, Ich habe seit einiger Zeit ein Problem, das ich nicht in den Griff bekomme.Mein CC Client flickert extrem. (Im Video sieht man es nicht so arg aber es flickert richtig schnell) Und die Menüpunkte aktualisieren sehr langsam, wenn ich dort drauf klicke oder interagiere. Ich habe einige Sachen schon probiert. GPU aktualisiert. Neue Installation von CC Launcher. Einstellungen von meiner GPU im Bezug auf den CC Launcher. Alles hat keinen Unterschied gemacht.Ich bekomme es einfach nicht in den Griff... MFG,Max

El Icloud se queda cargando y me dice que demora mas de lo habitual

I’ve been using my Adobe CC for years on 2 machines. On one machine I do my regular work, and on the other I process a lot of badges and run automation tasks. I use 2 machines because it’s difficult to manage everything on just one. But since this morning, this no longer works here in the Netherlands! I’ve also heard from several other people in the Netherlands that they suddenly reached their Adobe CC device limit, even though some of their machines were actually turned off! “What’s going on with Adobe? It feels like they suddenly enforce a new policy without warning. I’ve been working this way for years without issues, and now overnight I can no longer use my two machines at the same time. Why wasn’t there any communication about this change?” The problem I’m experiencing is that Adobe keeps recognizing the same machine multiple times as activated (see screenshot). When I deactivate all the others and leave only one, I can log in again, but that only works for a short time,

Hi all,I'm trying to upgrade from my Photography plan to Creative Cloud, the monthly plan for £75 (I can not commit to an entire year and am happy to pay the 50% surcharge). When I try to make the purchase, I get an error stating that "This purchase is not supported". My payment details are up to date and I have been subscribing to the photography plan since 2014.Can anyone help me to fix this?

Bonjour, Je vous contacte au sujet de ma confirmation de statut. Je suis rendu à l’université et je me demandais comment fonctionne le statut d’étudiant et la remise spéciale. En ce moment, je paye la suite Adobe au complet pour 51,99$ CAD/mois. Je me demandais s’il y avait un escompte sur mon abonnement puisque je suis étudiant. Si oui, comment puis-je l’activer?   S’il n’y a pas d’escompte, quel est le meilleur moyen pour changer et payer l’abonnement annuellement au lieu de mensuellement (car ça revient moins cher je crois). Merci beaucoup de l’aide,

It seems to be that time of year again when opening Adobe software on either my desktop of laptop triggers a warning to appear and tell me my account doesn't support use on more than one machine. It states my password may be compromised and I need to change my password. I click on the button and it takes me to an Adobe web page in Ukranian. This happend last year at the same time for around a month. It really doesn't instill, the greatest sense of trust in the Adobe account system. Is anyone else experiencing this?

Bonjour, J'envoie cette publication en me disant qu'il y'a quand même très peu de chances d'obtenir une solution mais globalement tout est dans le titre. J'utilise un PC sur lequel les logiciels Adobe étaient compatible jusqu'à une certaine version et maintenant ils ne fonctionnent plus et je ne peux pas les mettre à jour car mon CPU n'est pas capable de prendre en charge AVX2. Sachant que c'est principalement du montage vidéo que je fais c'est un peu pénible et je voulais savoir si il y'avait un moyen de trouver un lien pour installer d'anciennes versions qui tournent sur le PC ? D'avance merci si quelqu'un à la solution, Je vous souhaite à tous.tes une bonne journée 

Tengo problemas con la instalación de adobe y me gustaría hablar con el servicio técnico pero no sé cómo...¿?