Questions

Hi. I've been using Adobe on my Mac laptop for nearly a year now with no issues but about three or four weeks ago all the tools on all my apps suddenly stopped working and all just showed the hand tool. I tried restarting my device, updates each app, uninstalling and reinstalling each of them and restoring all the settings to default but none of it worked.I then tried to get help here but the person who was meant to help me kept insisting for my premising to remotely access my computer. When I tried to ask why or for an alternative (no tech support person has ever asked me for that before, so I felt weary) he kept not making sense and refusing to explain, which made me feel even more uneasy with the situation and I quit the chat. But I'm still having this problem and have no idea how to fix it. Can anyone please help?! I literally can't use any of them anymore!

Aodbe support sent me here as they "don't support that product anymore". I downloaded the install file from my account and installed on a new laptop after deactivating the old install. When I try to sign in it gives me this error:Try again laterFor security reasons your access was temporarily disabled.For more details contact Adobe Customer Support Product shows in my account but no devices activated. (There are/were two, desktop and laptop. I assume there are now just one since I deactivated the older laptop. Any help is appreciated.

I have had other account before and when i logged out i couldn't log in again. When i click on the log in button the same page appare again. So i don't know how to fix it, I tried to uninstall the programe but i can't because "you still use creative cloud - applications installed on the mac which you need creative cloud to use". I can't unistall the other apps because i can't log in on the creative cloud desktop. 

Does anyone know if it's possible to accept card payments on an Adobe Portfolio website? Maybe I could do this with a third party feature embedded somewhere on the site? 

Mine has been downloading for 20 minutes. I think something is wrong.

I just purchased the Black Friday deal for access to all Adobe programs for $40 per mo. and will be learnig at least 4 (if not more) programs. What is/are the minimum features, size storage/hard drive/memory, etc. I absolutely NEED to have on a new Mac to download multiple programs (at least InDesign, Photoshop, Illustrator, and Premiere, maybe more) without problems? Adobe provides system requirements for one individual program, but nothing for multiple programs.I will be purchasing a new Mac this holiday season and know I have to spend enough in order to use these 4-5 programs - otherwise the whole point is defeated - but I have a pretty limited budget and need some advice from someone that isn't trying to sell me things I don't need. I was looking at a new 2021 Macbook Pro but then a friend suggested that a Macbook Air might be powerful enough so I haven't even narrowed down which product to purchase. Can anyone please offer some advice? I'd really appreciate it!!!!Thanks again

Habe Ligtroom installiert, wollte aber Lightroom Classic installieren. wie kann ich das ändern?

I got a new laptop with pre-installed Adobe Acrobat Standard 2020 (part of Microsoft Productivity package), but erroneously downloaded the free version of Adobe Acrobat. How do I recover the original paid version?  How can I find the serial number of the original Adobe Acrobat Standard 2020 that was pre-installed in my Lenovo laptop?  Thank you!

Adobe customer support says they can no longer provide Lightroom 9 or CC2020 direct download links, and directed me to the community forum to ask here.The computer I have with enough storage to handle the volume of photos and videos can only be updated to ios High Sierra 10.13.High Sierra is only compatable with Lightroom 9 or older. I tried Lightroom 8 (CC 2019) and it will not work with RAW files.So I either need to figure out how to get Lightroom 9 or buy a new computer. Thanks for any help - 

I'm trying to install Lightroom to my second laptop. I'm at Adobe Creative Cloud desktop app and just chose the 'Install' button. The app tells me to sign in. I choose Gmail since that's what I use to sign in to Creative Cloud. The app directs me to my browser (Chrome), but at this point the sign in process freezes and I can't even start the download. I'll attach two photos for demonstration, one from Creative Cloud and the second from my browser where the process gets stuck.I've tried the Adobe Creative Cloud uninstaller's Repair function but that didn't help. What to do next? Are there some limitations or requirements regarding the laptop (storage, power etc.) on to where Adobe products can be installed? Just wondering, because I had no problme installing Lightroom to my better laptop...

Hi. I have Adobe CC with Ps and Lr. My question is... if I buy a new computer and install Adobe CC will my preferences, operations and preserts from Ps and Lr open the same or will I have to create again?

Hallo,sicherlich kann ich einiges nicht installieren, da ich jetzt nicht so ein hochwertigen PC habe. Allerdings wird bei vielen angzeigt, dass ich windows10 brauche und ein update machen soll, aber ich hab schon windows11 und gerade auch erst einen update gemacht. Ich bin etwas ratlos, da ich wirklich keine Ahnung habe, ob mein Rechner diese ganzen Vorgaben erfüllt, die bei den Programmen aufgeführt sind. PS, ID, Premiere  habe ich letztes runtergeladen, aber die Aktualusierung funktionieren nicht mehr. Die Bridge bekomme ich allerdings auch nicht heruntergeladen.Ist schon ein bisschen frustrierend. Vielleicht besser einen ITler schauen lassen?LGChristina

I've left it like this overnight to no progress. What I've done already: - completely clean the Adobe products off my computer - ReinstallXed and redownloaded the Creative Cloud app (at least twice) - "Repaired" the Creative Cloud through the uninstaller 

Hi   I'm changing laptop and i wanted to reinstal my ADOBE DESIGN STANDARD CS6, but I can not instal it. I cant find an intaller on internet, my serial number is invalid due to notifiction I get during attempt to instal CS6 master collection (the only instaler I manage to find over internet). On my Adobe account (which was coneccted to my old instalation) notificatin says that srial number is already in use when I try to register the product with serial number. No idea what I can do more? I bought it legally and was using my ADOBE DESIGN STANDARD CS6 with my serial number for over 4 years with success on my old laptop. And hopeless and angry, after over 6 hours trying to find a solution on the internet and on your support forum didn;t find nothing helpfull (apart from insinuation that my key might be illegal or broken).  Please help

App constantly crashes. Just started recently (Nov 2022)

As i wrote in the title, is it possible to install an older version of Lightroom ? I used to work with 6.0 on windows. Now on my new mac I buyed package that contains   6.0 arm64 that is completly different. 

I recently haven't been able to run Photoshop 2021 in Windows 10. I get the error code "The application was not able to start correctly (0xc0000142)", and it won't load.  I have Windows 10 build 2004 with all available updates.  My NVidia graphics drivers are up-to-date.  I have uninstalled Photoshop and reinstalled. It worked before the last PS update, which i just installed a couple days ago. Lightroom Classic works fine.  Running out of things to try. Thanks

I want to change the program language

Hello everyone, ive just changed my after effects location and uninstalled and re installed After Effects. But now i only have th .exe file on my new drive. I want to understand why this is the case and if it even makes a difference ? All the plugins i had are still working too. Its a brand new drive and i dont really understand why i have "656" folders inside the Folder where i installed but non of them are showing up (even enabled show hidden mode). Is it at least running from my ssd now and what is going on there ? And do i have to install plugins over/on my old drive, since i dont see any folders from the application on my new one. 

Estimados, quisiera orientación ya que al cancelar mi suscripción me pasan una multa de $47.000 clp, cuando pongo aceptar me ofrece otro tipo de planes más económicos, lo que quiero saber es si al tomar alguno de esos planes económicos, me pasan la multa de igual manera? Quedo atenta. Gracias.

Hi,Anyone remember Photoshop 6? Well, I’m still using it, or should I say, I was until I upgraded to Windows 11 today. I remember when I upgraded to Windows 10 I had the same problem but after making changes in the Compatibility Mode I managed to get it working, compatible with Windows 7 I seem to remember. I naturally tried this in Windows 11 but no joy in any of the older OS options.I decided to uninstall PS6 and reinstall it and it worked perfectly, however, after closing it down and opening it again it seems to have reverted back to the previous problem of not opening. It does begin to open but then an error message appears ‘Unable to continue because of a hardware or system error. Sorry, but this error is unrecoverable'.Given that it did work tells me that it is possible to get it working again. Hopefully, someone here will be able to help. If you can, I would be very grateful.Thanks 

The current serial number has already been activated on 2 computers but I'm only using a single laptop. Must be the dead HDD in old desktops that trigger this issue. How can I resolve it?

I signed on for a trial version of Illustrator and found Im forced to also download a ton of other apps, but I know I only want Illustrator.   The trouble is that Ive a slow internet connection and its just not making much progress.   Question: 1) is there a cloud version of Illustrator I can login to without downloading on to my computer?2) Can I just download the Illustrator app? Thank you for any assistance. 

Hello. I have never had such a frustrating experience with customer service in my life. A couple weeks ago I tried to cancel my subscription which is the Creative Cloud Photography plan with 1TB of storage. After six attempts on the Adobe website I kept getting error messages telling me this is wrong or that's wrong or sorry we can't complete this request at the moment and finally my cancellation request went through, or so I thought. I woke up yesterday to see $29.11 taken from my account by Adobe, which I found odd considering I cancelled my subscription. But apparently that request didn't go through either. I spent all day and night with customer service chat agents yesterday trying to resolve the issue and it seemed the closer I got to being refunded and cancelling my subscription, they would end the chat and disconnect me. This happened not once, not twice, BUT EIGHT TIMES. I was polite each time despite the treacherous treatment I received and there was no reason for me to be dis

Two versions taking up space, which I am desperate for !Tried deleting but Adobe dictates what I can and can't have It won't uninstall from control panelThis is another nail in Adobe's coffin for when I cancel my subs in 2 weeks