Questions

Hallo, ich habe gestern über das Black Friday Angebot per Paypal bezahlt und es wurde auch alles abgebucht , jedoch wird in meinem adobe account keine rechnung angezeigt und nichts. Nur bei Paypal wurde abbgebucht. Der Kundensupport ist am Wochenende nicht da und ich muss meine Programme nutzen. Komplette Katastrophe jetzt muss ich hier in dieses nette forum schreiben. Danke Adobe immer wieder gerne :)))) ihr wisst wir ihr Kunden glücklich macht

I have a continuing problem with my Windows 10 computer. Every time I attempt to update one of my Adobe CC applications, the update fails and the get the following message: Exit Code: 190-------------------------------------- Summary -------------------------------------- - 2 fatal error(s), 0 error(s), 0 warnings(s) FATAL: Sanity check for installation failed. Current OS version 6.0.6000 doesn't satisfy OS requirements.FATAL: Error occured in install product workflow with error code 190 error message ------------------------------------------------------------------------------------- This has happened with disappointing regularity. In the past I have called Adobe technical support and they have been able to resolve the issue. However, today they failed. I still have ticket number ADB-1066209-B2L0 open and I have been advised to speak with Microsoft technical support. In today's episode the Adobe technicians used the Adobe cleaner and cleaned all my Adobe files. They confirmed that

Hello,I suscribed to the Creative Cloud All Apps 100GB plan. My OS version is 10.14.16, but I can't update it because there's not enough space on my drive.The problem is that most creative cloud apps including Indesign and Illustrator are "not compatible" with my system and I can't find older versions to download.How can I do ? Thank you !

Tempo fa ho attivato un abbonamento di prova a lightroom poi, scaduti i 7 giorni, si è attivato l'abbonamento annuale con pagamento mensile. Successivamente avevo intenzione di disdire e, siccome erano passati 14 giorni, per non pagare la penale ho fatto un cambio piano. Poi, entro i 14 giorni dal cambio piano, ho annullato l'abbonamento, senza nessuna penale.Se adesso decidessi di attivare un nuovo abbonamento e se entro 14 giorni da ora decido di disdirlo, sono esentato dalla penale? Oppure il fatto di aver già avuto abbonamenti in precedenza e aver disdetto influisce?

Hi, I used to work with premiere 2017. Wanted to try 2022 and uninstall it. Unfortunaltly have warning message my graphic cards needs to be update. I try to reinstall 2017 as it was possible before but Adobe does not offer it anymore.After conctacting help a guy from Adobe try to help me to install 2017 via a remote session. Since he had not succeed he installed 2023 and updated my graphical card drivers.I opened a project made under 2017 but noticed align problem with titles ...So could you send me a link to install 2017 ? Regret it can't be possible anymore from adobe creative.

I just installed Lightroom classic on my new computer running Win 11.  When I went to open LR, I got a popup which said, "assertion error".  What is an assertion error? LR doesn't respond or come up like it should.  What is happening?

I cant download any of the software above, it downloads to about 7% and then error code 205 pops up. I have seen other post about this issue, i have tried the following;log outrestart log indo cmd for /F "tokens=1,* delims= " %G in ('cmdkey /list ^| findstr /c:"Adobe App "') do cmdkey /delete %Hrun as administator  

I cant open Photoshop, it makes me sign in, it starts then a window pops up saying reference code 213 and only the option to quit. I am paying for this!!!!!!!!!!!!!!  The licencing on Adobe is so so so so aggressive, every time I move between my laptop and PC and mac I have to sign in multiple times and do 2 step authentication via email. Its so time consuming and so aggressive.  Now I cant log in with an error reference code 213. When I go to the adobe website, it has a tiny tiny tiny link tucked away saying Talk to someone, when you click on it it takes you to an advertisment!!!!!! To buy adobe products. There is nowhere obvious to get help for a piece of software that has no delay or issue CHARGING my card every month.    

Hello, since this morning Thursday November 24, 2022, my adobe applications had bugs and then crashes. So I tried uninstalling and reinstalling but the Creative Cloud app just spins up and never launches. Then I also tried to reinstall CC but impossible to download it because apparently the servers are not accessible, What is the problem?

Hi I am geting charged for annual plan 24.19/month but when I tried to register for the adobe, i kept getting that error(photo). So how can I keep getting charged for the subscription if i wasn't even able to subscribe for it. And now it says that if i want to cancel it i need to pay 120euros fee(photo). Howcan i cancel it without any fee?

I have been on the site for over 30 minutes trying to cancel and there is Nothing for me to actually CANCEL! I have had been Paying for this for 5 months and haven't used it successfully yet. This is ridiculous! I have been paying 14.99 monthly for NOTHING and haven't been able to cancel. I Have followed all of the prompts and directions. PLEASE CANCEL MY SUBSCRIPTION ASAP!!!

how to cancel my monthly plan

Hello.  A decade ago, a non-profit I was volunteering for bought CS4 Web from TechSoup (I think) for me.  It still works just fine for what I do with it.  I just use Photoshop and Acrobat, mostly.  But it's getting hard to find support when I can't remember how to do something, which is more and more often these days.  Note that I had trouble finding an appropriate forum to post this question in!  So I thought I'd try to find out if I can upgrade.  Is there a way to purchase an old version of CS that is available without taking a chance on some used version from EBay?!  I am retired now and on a fixed income.  I used these products now and then:  Trying to fix up old photos for my church or my fellow veterans, cleaning up a document for the church website, or just brightening up a photo for my FB page.  I don't want a monthly subscription  bill for something I don't even use monthly.  Is Adobe no longer viable for casual

Good day! On August 1, 2017, I bought a Creative Cloud plan for photographers for the year, now I want to cancel the subscription, because I do not use your program. But nowhere in my account do not see the possibility to cancel the subscription. There is no way to contact your technical support, there are no contacts where I could send my request. What am I to do? Order no. <Personal info edited by staff>In my personal account there is no link to chat with an employee or cancel button. Nothing!

Hello. Will be great to leave to your customers  access to old app version. Since a few monthes, you have removed access to these versions. By example, used to work with Premiere 2017 and needed to reinstall it. Going to Creative Cloud desktop, surprise, these version was not  longer available. More, it was not available through community website. So the last version was installed (2022 or 2023) but there were some compatibility problems with title. After that spent another hours to find the closest to 2017 which was 2018. So Understand, you don't assist people with old versions but if they are very stable on your system you don't need an assit.

I have some files I need to open and I really need it

Audition. I can get a link to a disk image of the installer but I cannot get the program to install through the CC client on my MacBook Pro ( Intel ) machine with Ventura installed. Thanks for any assistance I can get.

Hello All, I get the following error when trying to install after effects on my macos Ventura Macbook Pro Intel. FATAL: Error occurred in install product workflow with error LargestUInt out of UInt rangeThat's the only error I get.  Anonyman

Hi I need to find out where I can find my ID to reinstall my photoshop plan as I have to get my laptop wiped & need the id to reinstall, please help!  

Hi when try to install Adobe Elements get error like attached image.What steps to take to try to solve the problem?Thank youUsing Windows 11 pro 22H2Antivirus is Microsoft and firewall is ON

The retail (digital) download link for Acrobat Pro 2020 (Mac) is currently not functional.Redemption URL:https://redeem.licenses.adobe.com/getserialupon validation successfully redirects to an arvato bertelsmann website for download athttps://redarvatousa.com/which redirects to an Azure cloud storage URL athttps://p5qecomprodstorage02.blob.core.windows.net/which is currently non-resolvable from multiple locations and multiple DNS servers.Is there an alternate location from which to download the .dmg file? 

I accidentally bought the student version of photoshop instead of the individual version which was cheaper any way. when I went back to the store they refuse to swap it what do I do. As I am not a student I don't have any student id or proof

Hi I have original AdobeCS3 pack with SN. How can install and activate my CS3 on teh new PC? Thank you

Have tried to use the show all versions button in preferences only shows to 2022 need 2021.

I don't use creative cloud (to be honest, I don tknow what it is). I do have lightroom classic and photoshop subscription.the creative cloud app consumes considerable CPU (around 5-10% constantly), and racks up tens of CPU hours.So I need to get rid of it, but not get rid of photoshop nor lightroom. And I need to be able to update photoshop and lightroom without the creative cloud app.How does one remove the creative cloud app on mac?  Windows is easy, you just go to add/remove programs and remove it, which will remove it, and all its data.