Questions

Hello, it's stuck 98% updating new AE, it takes long time. Now I cancelled the installation but it takes very long time to canceling as well.  I can't do anything... Please advice what's going on? My internet speed is fine. 

kindly help me with Adobe Worldwide Licensing LWS, I CANT SAVE SETTINGS, it keeps saying my session has expired i have to re login. i have been login since yesterday i cant set this up

I downloaded the Indesign Installer but it does not open. I get the message above. Adobe is billing me for Indesign. Any ideas? I al a bit of a dingbat. Thanks Fiona

I am curently using elements 2021 version. I have to upgrade my OS from 10 to windows 11. Wondering if the switch will have any effect on accessing it or if there are things I need to do/expect after the switch is up and running?Thanks

I have the Adobe Creative Cloud 100 gb plan. I was previously using it on my desktop computer. Can I use the same plan on my tablet now? Thanks 

Hello, I have got adobe application manager installing issue. I have been chatting online with one of the expert, but the line has been cutting off because I pressed Ctrl plus R instead of Press window plus R during the process. So the conversation is over. How can I continue it again. I could not open the chatting option now. It said: 'Please quit and restart your browser to start a new chat session.' But I did restart my browser and computer, it did not help me to continue the chat session. I did call the hotline, but no one answer it. also, I did receive the email from the expert. but I could not contact him/her back. How can I do now please?

Questions or instructions about moving programs from old PC to new PC.Background:In 2015 I bought Photoshop Elements v13serial no. <Removed by Moderator> andPremiere Elements 13serial no.<Removed by Moderator>I downloaded them to my new PC but can't open them.It is not possible to copy the link you provide in login.??I can use the or-code but then I log in via my mobile phone but that is the PC I have to log in from.Can you send me a link or instructions.Kind regards John Overgaard

Hi I have some issue in instalization

I tried to install Photoshop elements 2022 on my new PC with Windows 11.I have error code 183.I tried all the solutions given on this forum. They don't work for my problem.Here is an extract of the lof file10/24/24 15:45:47:111 | [WARN] | 13036 | HDSetup | HDPIM | RunProgramCommand | | HDPIM | 7132 | Program "C:\Program Files\Adobe\Elements 2022 Organizer\CustomHook\CustomHook_HD_EO.exe" failed with exit code: -107374151510/24/24 15:45:47:111 | [FATAL] | 13036 | HDSetup | HDPIM | InstallHelper | | HDPIM | 7132 | Error (Code = 183) executing in command 'RunProgramCommand' for package: 'AdobeElements20Organizer_core', version:20.4.0.8610/24/24 15:45:47:302 | [FATAL] | 13036 | HDSetup | HDPIM | InstallHelper | | HDPIM | 7132 | Error occurred in install of package (Name: AdobeElements20Organizer_core Version: 20.4.0.86). Error code: '183'Have you any new suggestions to help me.Thanks Hervé 

Cześć, mój komputer się zepsuł i nie mogę ponownie zarejestrować mojego ulubionego CS5. W panelu klienta widzę produkt, ale nie mogę usunąć urządzenia.  Produkty zarejestrowane: Adobe Design Premium Numer seryjny 1407-(...) . Nie wysłałeś mi informacji o zmianie licencji, więc ta, która została dołączona do produktu, nadal obowiązuje.

Hello, I just got a new 2021 Macbook Pro 14-inch M1 Pro chip, 16GB memory, running macOS Monterey v12.2. I am trying to get my Adobe CC apps installed onto it (and I'm on a time limit because I need to send in my old macbook for trade but can't until I have access to the CC apps). But nothing is working. I've attached a video of what is happening, but basically, I'm following the instructions to download the CC app installer (I have also tried this with the individual app installers like Ps and Id), opening the zip file in Finder, opening the installer in Finder, approving the "this app is downloaded from the internet" notification, then... nothing happens. After 5 minutes still nothing. I don't get an error message or anything. It shows up in my Locations sidebar on Finder but otherwise you wouldn't know it's been opened.  I disabled my firewall, I looked at the Activity Monitor but I can't really make sense of it. I permanently deleted and redownloaded the zip files, I

Premiere elements will not let me sign in, keeps returning to sign-in after verification, everything is correct, anyone else have this issue, what did you do please

Hi Adobe Community, I’m having trouble installing Adobe Acrobat Pro on my MacBook using the package installer. Interestingly, all other Adobe apps (like Photoshop, Illustrator, etc.) install without any issues. Here’s what I’ve tried so far: Downloaded the latest installer from the Creative Cloud app. Ensured my macOS is up to date Checked for sufficient storage space (I have over 50GB free). Tried restarting my Mac and reinstalling multiple times. The error message I’m getting is:“the installation is failed” Has anyone else encountered this issue? Any suggestions on how to resolve it? I’d appreciate any help or troubleshooting steps you can share. please find the log file attached Thanks in advance!

Habe mir einen neuen, verbesserten PC gekauft, da von meinem gekauften Abo LR und PS auf meine alten PC nor LR gelaufen ist. Für PS waten die Recourcen nicht ausreichend. Wollte das Abo dann auf meinem neuen PC aktivieren, bekam aber die Fehlermeldung "Dieser Code wurde bereits eingelöst".... Habe gerade mit der Servicenummer von Adobe, die mior mein Händler genennt hatte (+49 69500 718 55) 45 Minuten (!!) gesprochen umd dann die Empfelung zu nekommen mich an die Commuity zu wenden, da mir nicht geholfen werden konnte. Wie hr euch vorstellen könnt, war das nach einem Gepräch mit einer offiziellen Servicenummer von Adobe wenig zufriedenstellend. Das Abo lief ab 11/2024 und ist für ein Jahr bezahlt. Ich habe den Promp Code an niemanden weiter gegeben und nur auf einen, meinen alten PC aktiviert. Bei der Servicenummer wurde mir gesagt, dass mein Abo in meinem Adobe Account nicht zu finden sei.Kann mir jemand helfen?

Hallo zusammen.Ich habe mir einen neuen Laptop gekauft, um auch unterwegs mit der Creative Cloud, Photoshop, InDesign, Acrobat und Illustrator arbeiten zu können.Ich habe den Laptop so ausgewählt, dass er über den empfohlenen Anforderungen liegt. Ich habe alle Windows-Updates durchgeführt und Treiber auf aktuellsten Stand gebracht. Trotzdem bekomme ich die Meldung, dass ich mein System aktualisieren soll, bevor die Installation möglich wäre.Außerdem bekomme ich angezeigt, dass alle Programme nicht kompatibel wären. (Ja, auch Acrobat, was ja selbst auf alten Krücken von Anno dazumal läuft). Ich hab euch die beiden Screenshots der Fehlermeldungen beigefügt, meine Systeminformationen findet ihr unter den Screenshots. Die beiden Fehlermeldungen bekomme ich bei allen Programmen von Photoshop bis Acrobat. Die Creative Cloud ist eine DGM-Datei, die sich nicht einzeln installieren lässt, sodass ich vorher eine App wie z.B. Photoshop installieren müsste.Ich danke euch vorab, für eure Hilfe und

**Subject:** Paid for Premiere Rush but No Premium AccessI purchased Premiere Rush and paid €37.99 for premium access, but unfortunately, I don’t have access to the premium features. What can I do?Thank you.

After desktop's win11 newest update CreativeCloud's window opens empty, no text, no pull-down menus.Seems still to work somehow, because updated Lightroom Classic to v 14.2 which works normally.Closes only via Task Manager.How to fix?

Aufgrund eines kaputten Rechners muß ich die Adobe creative Suite 3 auf meinem neuen Rechner installieren. Dazu fehlt mir ein Aktivierungscode. Den kann mir Adobe aber nicht mehr geben, weil die Rechner für diese Aktivierungscodes der alten Versionen unten sind. Kann mir jemand helfen???Und nein, ich will nichts neues kaufen oder abonnieren 🙂

I keep on trying to open creative cloud and getting the error code {"error":"invalid_credentials"}Ive tried to uninstall but it wont let me because it says that other applications require creative cloud, but when i try to uninstall those it just takes me to cc with the same error. is there a way i can fix this? (also I have no clue what the topics mean, so I chose one i think fits, sorry if it doesnt)

As stated, do I need Adobe Genuine Service installed to be using the latest and upcoming AI features in Premiere, or other CC apps like Photoshop, After Effects, etc.I've tested the generative extend feature in the latest Premiere beta, and it seems to be working fine, but I still wanted to confirm.What happened is I didn't check the box for installing AGS when I was installing my Creative Cloud Desktop app for the first time, so I didn't end up installing AGS.Now I'm scared that I won't be able to use AI features properly, or I won't be able to use them later, if I don't have AGS installed.I checked online, and with Adobe support; there's no individual installer for AGS. You have to reinstall the CC desktop app apparently. So I uninstalled it using the Adobe Cleaner Tool and then reinstalled the CC desktop app, but during the subsequent reinstallation, it didn't even give me the option to install AGS.And someone from Adobe support also told me that AGS does check if you have a valid s

Hi everyone, yesterday I mistakenly uninstalled the adobe fresco app (version 1.8.1, the only one compatible with my surface go 2), the problem is that when I went to creative cloud to reinstall it that version was no longer there... there was only the most recent version (which is incompatible with my pc)... Does anyone know how I can get that version back?

Hallo zusammen,ich nutze Adobe Acrobat Pro 2020 in der Student & Teacher Edition und habe das Programm ordnungsgemäß installiert. Die Aktivierung mit dem Produktschlüssel verlief problemlos.Beim Start des Programms erscheint jedoch jedes Mal das Fenster „Anmeldung erforderlich“. Ich klicke auf „Jetzt anmelden“, scanne den QR-Code und melde mich erfolgreich an. Anschließend erhalte ich die Bestätigung „You're signed in. You can now close this window and get back to where you left off.“ Das Anmeldefenster schließt sich, aber sobald ich Acrobat neu starte, werde ich erneut zur Anmeldung aufgefordert.Ich befinde mich dadurch in einer Endlosschleife und kann das Programm nicht dauerhaft nutzen. Hat jemand eine Lösung für dieses Problem? Gibt es eine Möglichkeit, die Anmeldung dauerhaft zu speichern?Vielen Dank im Voraus für eure Hilfe! Hello everyone,I am using Adobe Acrobat Pro 2020 (Student & Teacher Edition) and installed it properly. The activation with my product key was s

Hi all, sorry if this is a really obvious question. I need some help with downloading my CC apps as the email link just isn't working. When I click 'download' next to the app, it takes me to the 'send me the link' page. I then put my email address in and send the link to myself. But when I open the email, it just takes me back to the SAME 'send me the link' page. I've tried copying the link before sending the email but that takes me to the same page as well. I've tried this several times on both my Chromebook and iPad Pro and get the same result. I can't find any option to just download straight from the 'Apps' page as the download link just makes me do the email thing. I'm so frustrated with this, could anyone tell me what the issue would be or how to solve it? It should at least work on one of my computers right? I've looked through the download help pages but even the links there to 'download the app directly' take me back to the same email page.The apps I've been trying to download

Hello, I got a new PC that doesn't have a disc slot and I was wondering what external optical drive to use in order to install my Adobe Creative Suite 6 I purchased years ago. I have Windows 11 and I just want to use a cheap drive in order to install the software. Has anyone tested out the drives that doesn't mention Windows 11 and could confirm if it would work or not? Like this one:   https://www.amazon.com/External-Enclosure-Optical-Computers-Compatible/dp/B0C8JNXY5S?crid=1OC9OFT1O4V6R&dib=eyJ2IjoiMSJ9.2uNwJg6-ahaGQM-q0wx82VLDQ8IWAGDzAeOetnq_tyRG3puy9kA7pQSir2eONa3whjosBsPqeMUUyOb3iKEWQb-AVhH34JYuismKMdgyVhMB796GieG_rljzZbJmmIFpHDdeqB5DjC3FcKBvDU1CzoDP6i3GQXBf5ewYUwRdM709fr_dw7AAbJUCZqu7B-Vxd2Lbzx4t7vEiPTOfLLjn9PTfuQSmkvewQHfpmV_wRUU.Mca16tlkKbPFElLQKOnriME4Ie2C-ewWztY0rnznwJE&dib_tag=se&keywords=pop+up+mobile+external&qid=1737398825&sprefix=pop-up+external+%2Caps%2C147&sr=8-1

I am being prevented from launching Adobe Encore by a prompt that comes up requiring a serial number for Premiere Pro.  I have purchased a license for Premiere Pro, but when I enter the license number into the prompt it returns the message that the serial number is invalid, probably because it was not previously registered.  Is there any way to register Premiere Pro so I can use Encore again?