Questions

Hello there, I've been having problems with Premier since installing it on Windows 8.1 I'm signed up with creative cloud but first I was having trouble actually loading the program (it just kept trying to load then would bomb Then it would load but wouldn't give me an option to actually edit movies by dragging them to the timeline (it would drag the movie only no sound)And today I've tried an upgrade but get an error message with it. As above (the full summary is below).I've tried to uninstall and reinstall through windows and it appeared to uninstall and resintall but I now have this problem. <PRE>Exit Code: 6Please see specific errors below for troubleshooting. For example,  ERROR: -------------------------------------- Summary -------------------------------------- - 0 fatal error(s), 2 error(s) ----------- Payload: Microsoft Visual C++ 2012 Redistributable Package (x64) 11.0.61030.0 {3E272A93-C06B-4206-AD02-0EBE02535E20} -----------ERROR: Third party payload installer v

Hi Folks,   I'm struggling with the AUSST. I went along the HowTo Verwenden des Adobe Update Server Setup Tool (AUSST) but realized the huge amount (> 250 GB) of necessary free harddisk space.   So my question: Is there any option for AdobeUpdateSeverSetupTool.exe to configure only Windows based Downloads. Right now, there are a lot of Updates for Mac-devices; but in our infrastructure, we don't have any Mac-devices running. So, every Mac-Software ist wasting my serverstorage.   Hopefully anyone could help.   BR

Hi,We are deploying CC 2021 across our entire college, and I need to be able to disable those FTE Welcome screens for all the apps.It wouldn't be the end of the world for each user to go through this once, but we use a product similar to Deep Freeze on all our public and lab computers.  Basically unless the software is unlocked, when the machine is rebooted, it goes back to exactly how it was when it was locked.  So our students would have to go through the first run screens every single time they log in to one of those machines.Is there a registry key change I can push via Group Policy?Thanks

Problembeschreibung Kurzfassung:Nach dem Update der Speicherfunktionen der Admin Console kommt die Fehlermeldung "Fehler bei der Dateisynchronisation" in der Creativ Cloud Desktop App.Manche Programme (bei mir InDesign und Dimension) frieren beim Start ein und lassen sich (unter Windows) nur noch über den Taskmanager beenden. Problem: Abobe kündigte per E-Mail mit dem Betreff"Erinnerung: Neue Speicherfunktionen der Admin Console demnächst verfügbar"an: "[...]deshalb wollten wir dich an die bevorstehenden Änderungen in der Admin Console erinnern. Diese Änderungen werden die Kontrollmöglichkeiten deiner Organisation über die in Creative Cloud gespeicherten Inhalte verbessern und dir einen tiefer gehenden Einblick in die Speicherkapazität und -nutzung geben." Dort heißt es auch: "[...]Wir führen das Update nach den Geschäftszeiten durch. Während des Updates ist die Admin Console möglicherweise etwa 30 Minuten lang nicht verfügbar. Dies sollte keine Auswirkungen auf den Zugriff der Benutze

Can I pay my invoices with a credit card through the Admin Console ?

Not sure if something is broken right now at https://adminconsole.adobe.comBut I'm not getting the option to add a new Administator to our admin console.  The button for adding an administator is simply missing. Tested from two machines with different browsers, from different locations and connections!Tried to call Adobe support, got forwarded to enterprise support, where the connection died, great. Also what's up with the missing option at support, to make a ticket?

Yesterday we were migrated to the new Admin Console. Now we have a Storage Pool, but there is no option to create a shared Folder? Does anyone have the same problem or even solved the problem? Whats the point of a Pool, when you can't create a shared folder with the team?

Is there any way to tell if the adobe CC 2019 products installed on a school lab PC are set with shared license or named license? 

Adobe messed up my account and my photos are not showing up, I have been tyring to get it resolved for 2 days now, someone was suppose to call me at 10am CST this morning, that didn't happen, they said someone would call me in the next 30min, that didn't happen, so tell me, what does it take to get my issue resolved. Support thus far is an absolute joke. ADOBE MESSED UP MY ACCOUNT, THEY NEED TO FIX IT!

How/Where do you manage users in Adobe for Teams? Also, how/where can/do you contact/reach Adobe? Please assist. Thank you.

Hi, my school updated account details with Adobe last week renewing the licence and my entire library of projects has disappeared.  I login with the same credentials as ever but there's nothing there.  I'm being told it's because of the 'federated nature of  the accounts here' and that Adobe can't do anything about the lost work.  You'll probably need a whole bunch of information but I'd like some reassurance that somewhere my work has been backed-up and that, through an identified route,it can be reclaimed - help!!

Hi, my Admin recently renewed some of our team licences, including mine, and now all my CC Libraries are missing. I've found where the files are stored locally (LIBS folder in Creative Cloud Libraries on my Mac). Is it possible to restore my Libraries somehow using these files? If not, is there a way to get my Libraries back from the Cloud?

I'd like to see the ability to assign new administrators with access limited to specific people, groups or teams. This way I could assign administrators to my groups and/or teams and let them manage the licensing, data, etc.Also, how about a Read Only administrative access role.Currently there is only one level of administrator and it allows all access. Some level of granularity in assigning access and roles to administrators and administravie functions would be great! 

Over the last year every so often I will have a user that all of a sudden it says there license has expired.  When I login to the admin console and look at there account no license shows up, but I have a license available that was previously assigned to them.  I did not remove them and I am the only admin for my company.  Why does this happen and how do we stop it from happening?

I asked my account rep for an invoice so I could get a check cut to pay for the next year of my subscriptions on 8/1/2021. I still haven't received it, and trying to get in touch with anybody at Adobe is like pulling teeth. I am apparently only allowed to speak with my account rep, who is unresponsive. Why is this so difficult? 

Since the new admin console was released, I tried to assign 1 user to a product [we have 2 licences left] and it won't let me save.  It is like it wants me to add both of the licences but I don't have a user for the other spare licence at this stage.  Is this just a bug?

I am new to administering Adobe licenses and have taken over existing licensing. What are the differences between:Default All Apps plan - 1024 GB configuration andCreative Cloud All Apps Thank you!

I am installing CC on a new Windows 10 computer, and every time I try to download Acrobat Pro DC I get an error message saying that I need to shut down Word. Problem is, I'm not running Word. I've rebooted and tried it and still get the error message, "Conflict Installing Acrobat DC. Please save your work and close the following programs for all logged in users, then click Continue....-Microsoft Word."

My college uses pirated software, what to do? 

I have an end user getting this error:Windows 10 Pro 64 BitTried the following solutions:1. Update operating system to latest version2. Reinstall all Adobe software3. Firewall is already disabled, so that can't block it4. Checked the host file5. Used the Adobe Cleaner Tool6. Run the software from another profile with their credentials (successful on both local admin and user accounts, but it still fails on the end user's account)7. Clean reinstall of Adobe software, credentials, and content8. Winsock Reset9. Manually set user's time zone Unfortunately, after trying all these checks, it still fails. Because it appears to only affect the user's local profile on his PC, we could always recreate it, but this would create a number of issues. Does anyone have any other solutions?

Hello that happens if I was subscribed to a monthly annual plan by mistake and before the next charge was issued in the following month I cancel the subscription, in the message it says that I will be charged about 50% of the annual plan, but all this is registered on a debit card currently without funds and that if they want to charge me month to month for this or a single payment they could not, I register the payment of the first month but I can not pay all year for the app.this would simply end up in that if I do not charge funds on the adobe debit card you can never charge me more such an amount?for better understanding use google translate I speak Spanish. Thanks

I am in a need to change user visited urls (pageURL evar dimention value) need to be changed to show correct data in a dashboard, just need to change a url parameter value alone for old data, is it possible?

So I have a team account with full Creative Cloud administrator access. I use Typekit to link fonts to my websites. The kit IDs no longer work with the API keys I used so the fonts no longer work on those websites. They worked right up until today but no longer work.For example on this website - https://tmlhairandbeauty.co.uk/ we had a Typekit Project ID: tnt7jgs linked with an API key and it worked great, but as of today the fonts don't synch. It looks like whatever Adobe did yesterday has split my account into "personal" and "work" but the API keys have gone into my personal account and the fonts are in my work account so no longer link properly. This worked fine up until today is there any solution to this. I have contacted Adobe support but they have been less than helpful.   I only ever had one account before today and everythign worked fine. Now I seem to have two under the same email address and it is all messed up. I log in and its my work account but I contact suppor

I have 4 Macs and a PC in my business all running the latest Adobe Creative Cloud. We purchased an extension for Illustrator - all paid for. 3 Macs and 1 PC all worked fine installing. 1 Mac has nothing show up in the "Manage Plugins" or "Managed Extensions" tab to install the extension like all the others did in Creative Cloud app. Anyone know why this could be? Only 1 Mac is having this issue. All Macs are brand new bought last month. We bought the Extension through Creative Cloud online. After it was purchased it took us to the Creative Cloud app to the Manage Plugins where the Extension/Plugin was and we just clicked Install and it worked. On the Mac that we have an issue with, when it takes us to the Manage Plugins page, there are no plugins there at all.

Hi,   I'm the administrator of our Adobe Cloud accout and I'm trying to setup a user account for a new employee. However, when the invite is sent to the new employee's email address, he's only being given an option for a personal account, not our business account, so when he signs in, he only gets trial software. We have a 4 user licence and ony 4 users (including the new employee).   Any help would be greatly appreciated.   Jon.