Questions

I have a monthly subscription to Indesign. I currently can't open the program. It says "Renew your subscription" (I don't need to -- I checked) and "We're sorry, but we're not able to connect to the Adobe Server right now." But when I troubleshooted whether I could connect to the server, I was able to. There doesn't seem to be any recourse. And it's not working.

Do we really need to go for CCE?

Hi,I've created a Shared Device license package which I've deployed to one MacBook to test and this requires a user to sign in to activate the apps across the device.However, as I try to sign in via Enterprise ID and confirm my details, I come across this error:I'm happy to contact customer support but I thought I'd scout around in case anyone has come across this and resolved it.

We are trying to deploy Remote Update Manager to our Mac machines. We've created a CC package with RUM and it installs properly. We can run RUM in a terminal with sudo. Even if the user is an admin, we have to run it using sudo.Can we run RUM on a Mac without Admin rights? How do we run RUM on a Mac without admin or sudo?[Here is the list of all Adobe forums... https://forums.adobe.com/welcome][Moved from regular to Enterprise forum... Mod]

Hello,I'm admin on my Adobe enterprise account. we are using Federated ID to login. I have a user that is not able to login anymore, even if she's in the Acrobat Group user on our portal.Even sending a password request is not working. She receive nothing.Is anybody encountered this issue before ???how I can fix it ?Thanks in advance

There was discussion and a video demo at a recent Adobe Focus Group meeting of a new SSO connector and sync facility for Azure AD, streamlining the SSO configuration process and providing Azure AD group user syncing without having to configure and run the Adobe User Sync Tool.  Do you know when this is going to be released?

I got a message every time I try to download templates from Adobe Stock "contact your administrator if you want to add Adobe Stock to your account"

HelloI am trying to figure out how to include any new MSP file which is an update to acrobat DC into the installation package so that I always have the installer to install the latest update. my understanding was to simply drop the MSP file into the Adobe folder where all setup file are, but ti does not seem t work.is there any other step to this?thanks

New MacBook Pro, macOS 10.14.Installed the CC app, and was able to log into my account successfully there.Used CC to install Photoshop and Illustrator.Both applications ask for my login upon launch, appear to accept the credentials, but then the login pops up again. This will continue endlessly. If I cancel, the application quits.Anyone seen this behavior? Looking for a fix. Thanks!

I have created multiple packages with the Creative Cloud Packager and everytime i try to deploy the software it will kill explorer.exe and not progress any further. No error messages are shown.Installing software manually via the Setup.exe on Windows 7 64bit laptops- Configuration includes to ignore conflictsCreative Cloud Packager version 1.3.0, Build 66

Dear Support, from where can i download the adobe reader updates msp file.Please help !

License is already available on portal to access however when logged in, the license is not activated. Hence cannot access.

Only the Primary Admin of an account can access and view the billing information associated with the account and download the invoices.Read the following help document for the steps to view and download the invoices: Print a copy of the invoice for your Adobe purchase.​Or watch a quick Video.Did this help? Let us know below. For a specific issue, you can create a new thread.

Hi there,I have a Creative Cloud all apps for teams account already for 4 years.  I use a separated account with a prepaid card to pay my monthly subscription and unfortunately, I did the mistake to not top up my card for 2months. I had the issue before but I could just 'edit payment details' and the month or months in due would be automatically charged from my card. I didn't have to use any software since I have been mainly on set but now I would like to have access to the apps as soon as possible.I am reaching the forum because I have tried all the FAQ instructions and I already contact the customer support as well and after speaking with someone who could finally give me an answer how to solve my issue, he informed me it won't be possible to keep the same account. Basically, he explained me the following:'As mentioned the licenses are marked for cancellation already and cannot be renewed. You would have to purchase new licenses. If you wish to use the same email address then I

My subscription (annual) ends Aug 31st 2019. If I do not renew at that date, how long before I am considered to be a new subscriber again so that I can take advantage of new offers. The subscription for the whole CC is currently on offer at £362 pa until 23rd May. I notice that these offers come up from time to time so would like to take advantage of these if possible.Thanks.

I am going to migrate from Device lic. to Shared device licenses soon. I am confused with the uninstall part of the process, Is the uninstall in the Adobe console or do I use my previous  2018 package to uninstall? I am uninstalling the 2018 CC right? Can I keep any older versions? I need to uninstall before I make a packager for the new shared devices 2019 right?

I am the Tech Director for United Nations International School of Hanoi. Adobe in Asia Pac has decided that UNIS Hanoi will have to pay USD 122,600 annually for 500 licenses. We are currently paying USD 12,500 annually for 500 licenses. According to the Adobe website if UNIS Hanoi was a US based school we would pay USD 2500 for the same block of 500 licenses. I can't believe that anyone in Adobe Corporate believes that the United Nations International School of Hanoi should have to incur a nearly 900% increase in the cost of licenses in order to continue using your product to educate our students. Does anyone in corporate Adobe have an explanation for this behavior? Regards,Edward L GilbreathTech Director United Nations International School Hanoi.

A serialized product, as installed from a deployment package you create with Creative Cloud Packager, is uniquely identified by a licensing identifier (LEID). For example, if the product name is Photoshop CS6 Extended, and it is installed in Mac OS, the LEID is Photoshop-CS6-Mac-GM.See this article for the list of the LEIDs for products in Creative Cloud.If you have a question or observation, post a comment below.

Odio la nueva versión, necesito internet forzosamente para poder trabajar, pero y ¿si soy freelance y necesito trabajar algún día en la selva donde no hay señal y a veces muy a fuerza hay luz? he tenido una terrible y frustrante experiencia, trabajo en oficina, pero los softwares se cierran constantemente sobretodo cuando uso la red que tengo permitido usar en la empresa, además por alguna razón siempre se cierra sola mi sesión de CC de la barra de herramientas. Lo peor que me pudo haber pasado es que mi CC me haya pedido el proxy!!!!!!!!!!!!!!!! mi peor enemigo!!!!!!!!!!!!!!!! que les pasa!=!!!!!!! regresenme la versión anterior!!!!!!!!  odio la nueva versión!!!!!!!! POR SI FUERA POCO ESTANDO CONECTADO ME ESTÁ DICIENDO TODO EL TIEMPO QUE NO PUEDEN ENCONTRAR MI SUSCRIPCIÓN, ESTANDO CONECTADO CON MI CC

Hi,We are going down the path of packaging and deploying the Creative Cloud desktop app and allowing the users to download and install their own Adobe Products.Now our deployment tool is SCCM and ideally we want all applications to be available via the Software Center.Is it possible to install the Creative Cloud desktop application then script the installation of different available adobe products? As in trigger the same method if the user clicks on the Install button in the Desktop App.This way I could make that commandline available in the software center and we can have a single point for application installs.[Here is the list of all Adobe forums... https://forums.adobe.com/welcome][Moved from generic Cloud/Setup forum to the Deployment forum... Mod]

The latest version of Shared Device Licensing is now available(If you're new to Shared Device Licensing, the best place to get started is with the Deployment Guide)Multi-lab support:Create product profiles on the Adobe Admin Console that help you deploy your shared device licenses to multiple labs in your institution.Purchase products and licenses:You can also purchases products and shared device licenses right from within the Adobe Admin Console.Recover licenses:And, if you've installed licenses on machines that are no longer in use, quickly recover these licenses and reuse them on other machines.Define admin roles:With the new support to create product profiles comes the support to define specialized admin roles to manage these profiles.For more, see the Shared Device Licensing What's New.Have any questions, post them below or contact your Account Manager.

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Using Custom wizard for Acrobat professional DC by enabling remove Reader DC Not working(Reader DC still retains on machine)REMOVE_PREVIOUS_READER= YES property is added to MSTon top of it , while installing Acrobat Pro DC, even Reader DC is getting upgraded to latest version.

Am getting the following errors after publishing the latest Adobe Flash Player and Acrobat Reader DC updates to a client SCCM environment and when attempting to down them to the deployment package - Failed to download content id 16799628. Error: Invalid certificate signature.I am able to download all of my other updates to their deployment packages without a problem. Please help.

Hello,I'm trying to sequence Acrobat Reader DC with AppV 5.1I followed the deploiment guide : https://www.adobe.com/devnet-docs/acrobatetk/tools/VirtualizationGuide/appvreaderDC.htmlEverything seems to works well, I put my package on my app-v server, publish it in global mode and when I try to open the app : it keeps crashing.I found some tips on technet forum asking to disable arm service (https://social.technet.microsoft.com/Forums/windows/en-US/f4358ecb-72ad-4cfa-9498-8d7009db3d7b/error-when-starting-adobe-reader-11-appv-package?forum=mdopappv ) but I got the same issue.After checking the Event log I don't understand how to fix the issue (error log at the end of the post)Anyone got some idea ?Thanks,Nicolas.Error log :Version=1EventType=APPCRASHEventTime=131975520859165403ReportType=2Consent=1UploadTime=131975520861352968ReportIdentifier=b56b6252-4afc-11e9-928d-0050568c2d89IntegratorReportIdentifier=bfedc071-f6bc-4f64-bfcc-2b21ee92db5bWOW64=1NsAppName=AcroRd32.exeAppSessionGuid=0000