Questions

I have run the latest version of the adobe acrobat reader in my company. However, there is a lot of speed reduction.After checking the internal logs, it is suspected that you are controlling connections at ardownload.adobe.com.Our company's official IP uses 203.244.197.0/24, 203.244.212.0/24.If you have control over access to the server, ask for it to be released.

I guess they are tired of waiting for everyone to drink the koolaid, so I guess forget the December deadline: "IMPORTANT NOTICE: If you have not yet updated to the latest version of Creative Cloud, please note that you are no longer licensed to use certain older versions of the apps or to deploy packages containing these older versions. Your organization should discontinue usage of the unauthorized products shown at this link and update to the authorized versions. Instructions are provided at the same link."

We have a 100 device license for Creative Cloud that does not expire until July 2019.  Today I updated to the latest versions of the apps which appear to be 2019 versions, and now all the apps say 'Start Trial' and if opened, prompt me that I have 7 days. What the heck is going on?  I would contact Adobe Support directly but frankly I had to do that earlier this summer when they failed to update our account when we renewed and all the apps stopped working...and it took them about a month to fix it and then never even contacted me to tell me it was fixed - so no faith there.

Previous version on CC Packager fails on a MacBook. Deleted the OOBE and other recommended files and folders, but still getting "Oops something has gone wrong, please try again." I've downloaded the most recent version of the packager today and I am still getting the same error. Any ideas for a next step?

Hello. Our enterprise account admin has left the company, leaving us with no way to make changes to our account.I would like to assume admin for the account, but can't sign in to do so because -- well, I'm not the current admin and don't have those privileges.I started an email thread with support that seems to have died. Can someone at Adobe help me move this forward? Thank you.

Good morning. I’ve bought a license in creative cloud about acrobat.I’ve download the trial version but at app opening it ask for serial (even I’ve login in to my adobe account). It doesn’t happen with other app.What can I do to solve this issue?

I am working in an environment with about 1300 systems with a variety of adobe products being deployed one of which is the Adobe Acrobat Pro DC version 2018.009.20050.I was tasked with finding a way to disable Protected Mode\View as it is causing an issue with our users and their older PDFs.Through most of my research everything points to how to do it in the gui and some antiquated registry keys for 2015 version.After a great deal of time vested in what seems to be a dead end I am here to ask if there is a registry key I can deploy using GPO in order to turn "OFF" Protected view :Adobe Acrobat Pro DC version 2018.009.20050?Something strange is that I also notice that there was supposed to be a check box for "Enable Protected mode at startup" on the Security [Enhanced] section. It seems to be removed from the 2018 version or could it be due to a customization wizard. Here is a link to what I thought it was supposed to look like with the check box in place. http://www.ctimls.com/Support/

Since Friday 4/21/17, I've been trying to do a fresh and incremental update with AUSST using two different computers, one PC and one Mac. I keep getting the same error when running AUSST "Received an error code 9 while processing for Acrobat." This is using the latest version of AUSST.Here is my AdobeAcrobatUpdateServerSetupTool.log from my PC test04/24/17 08:35:36:531 | [INFO] |  | Acrobat | Utilities | AUSST |  |  | 992 | AcroAUSST app initialized with 3 arguments TEXT:  VAL: 004/24/17 08:35:36:531 | [INFO] |  | Acrobat | Utilities | AUSST |  |  | 992 | Reading cmd option... TEXT:  VAL: 004/24/17 08:35:36:531 | [INFO] |  | Acrobat | Utilities | AUSST |  |  | 992 | Root provided... TEXT: c:\test VAL: 004/24/17 08:35:36:533 | [INFO] |  | Acrobat | Utilities | AUSST |  |  | 992 | Fresh Mode... TEXT:  VAL: 004/24/17 08:35:36:533 | [INFO] |  | Acrobat | Utilities | AUSST |  |  | 992 | Param validatio

Is anyone else experiencing this change of functionality?Having always been able to add or remove team members on a monthly basis we can no longer do that and in attempting to were told by Adobe that all team members are now 1 year contracts 'billed monthly' and we'd have to pay 50% of that 1 year subscription fee to remove a user!The whole thing that was good about creative cloud for teams was the ability to expand and contract licenses as needed.Even more annoying is that Adobe support outright lied to us and said that has never been possible. Well we've been doing it for a long time adobe. (I know this isn't where to talk to adobe support I just want to know if this is happening to everyone as it's pretty big deal)

We have included Adobe Acrobat DC Standard 2015 in our Windows 10 image.  We get prompted for sign-in after imaging a new PC.  If we do a single install of the software, we do not.  We built our package using the Adobe Customization Wizard.  Is there a way to have it in our image and not get the sign-in prompt?

Hi All,We are currently using Microsoft Azure Information Protection (AIP) Data Classification product for classifying our documents.I would like to ask is it possible that when I click on the 'Internal' Classification label button that it inserts the word 'Internal' in the footer of the PDF file.Currently this works for Microsoft Word, but was unsure if this feature is available in PDF. Please assist.Thanks.

Hi Team,Suddenly I lost my Subscription and after reactivating from the admin team I lost all my published links, files, libraries in Creative Cloud. But those who had the same issue are able to retain their files. !

Hi,I need to retrieve the product keys form the computers before wipe and upgrade them to Win 10. No one in my team seems to have any record of it. How can I retrieve them?

So has anyone figured out an easy way to block updates without modifying the install packages and reinstalling it on every machine?  The only thing I can find is this: Disable auto-updates in Adobe Creative Cloud and Adobe Creative Suite 6 apps  which still required you to modify a FILE on every machine!  This is absurd and so frustrating.  Is there a simple registry key I can push out??

HiWe are looking at setting the 3rd Part Patching on SCCM and are looking for any Adobe Catalogs that are available.I have found this page and have tried the Reader DC Continuous Track options but some of the URL's are not HTTPS and the Transition link has an expired cert SCCM-SCUP — Enterprise Administration Guide Is there an updated list of Catalog's anywhere?ThanksSimon

When I checked today on 5/15/2019, the Adobe Updates link is no longer hosting the former content. this used to be on www.adobe.com/downloads/updates.html but now goes to downloads of the full apps with no updates at all.Adobe apps - download and installation help How are updates for Acrobat Pro installations supposed to be getting deployed now through Kaseya if we cannot download the MSP files to apply incremental patches to the Adobe Acrobat Pro installation on a PC?We have a distribution agreement for Flash so we can get the MSI files for those directly. It appears that all of Adobe's "enterprise" methods have nothing to do with working through an RMM, but rely upon mechanisms such as Active Directory and Group Policy. Which all that is fine in those contexts, but what if you have a diverse set of PCs that still need to be fully patched? They are not all added to Active Directory.Why did Adobe remove access to download the MSP files?

Hello, Is there any way to track user activity in Adobe Creative cloud via an API, Web Services request, etc. (Any type of activity info is a starting point, i.e. downloads, manual syncs, etc.) We're trying to programmatically and consistently identify who within our organization is using their Adobe products so we can redistribute when necessary. Having a starting point re. where to look would be really helpful.Thanks for any help you can give!

Greetings,Recently successfully federated. All is well except the SSO process provided by Adobe. The sign-in is taking in username (email address) and password, when it should ONLY be taking in the email address first to validate if the user should be redirected to an Identity Provider.In this case, I can enter my domain in the email address and hit enter or since my users are logging in with their company or school account, they need to click "Sign in with an Enterprise ID". Either way the result is that my users are redirected to my IDP environment for credentialing. Adobe should not be accepting a password, that is why I federated, I controll the credentialing and the access.

OK, I realized that we have an old account from a license transition a while back that Adobe refuses to deactivate.So, I ran through the migration on that account since it won't kill my stuff!Good news, the migration is pretty straightforward, even if the multiple, dire warnings are a bit concerning:Once that is complete, there is a wait cycle (about 15 minutes)Then you are greeted with a nearly identical setup from before:K-12 will have some limitations that we do not, like not being able to use AdobeID for access.  That sounds like it will be a big pain.Now we are creating packages with the new installer and will test how well it actually upgrades an existing system.FYI, Disabling File Sync will evidently disable collaboration tools; so be prepared if you need that functionality, it could lead to storage issues if not managed.Fingers crossed as we dive off the deep end?!

In an enterprise that uses smart cards with digital certificates, it might be undesirable for users to create self-signed Digital IDs. How does one disable this feature and/or force the use of smart card based certificates?Thank you

Trying to obtain Reader DC updates (.msp) for deployment using SCCM. http://www.adobe.com/downloads/updates/ no longer takes me to updates & cannot locate on the site.  I do have a current enterprise license agreement to download both Flash Player & Reader DC.  Renewed it today just in case.  I do not want the full product.  This is the ability to download and deploy updates to existing Reader DC installs.  We do not wish to have Reader DC auto-update due to band-width issues at 600+ sites.  The update is deployed through SCCM so it downloads & installs after business hours.  Thanks.

GreetingComputers have both Adobe Acrobat 9 & Adobe Reader (v18... or v19...). We are in the process of uninstalling all Acrobat 9's through a mass push out using the below command. We started with a test group using:MsiExec.exe /X{AC76BA86-1033-FFFF-7760-0E0F06755100} /QN /NoRestart...and they are seeing one of the following two errors even after setting the MSIExec to restart.There is a problem with adobe acrobat/reader. If it is running, please exit and try again. (1:1)The Adobe Acrobat/Read that is running can not be used to view PDF files in a web browser. Adobe Acrobat/Reader version 8 or 9 is required. Please exit and try again.Now we could run the repair on adobe to fix the issue but we have a few hundred to uninstall so repairing is our last option.Any thoughts as to the issue? It seems the message occurs when opening PDF's within IE or SAP. You can open a PDF from File Explorer w/o issue.I am leaning toward an Adobe add-in issue but not sure.Thank you,Rick

Several days, we are trying to download the installation packages for Adobe Reader DC from the Adobe FTP-site, but the directory remains blank, or it is unavailable a few folders deeper in the folder tree.This way, we cannot update our customers installation packages.Please solve this matter asap please!

Every 3 days when ya'll do an update, I end up spending 18 hours trying to get your products to work. Right now, none of my adobe products will update and Creative Cloud will not load fonts under assets>fonts. I am on a fully updated Windows 10 and I am still being given this error message when I try to update Photoshop:Exit Code: 190-------------------------------------- Summary --------------------------------------- 2 fatal error(s), 0 error(s), 0 warnings(s)FATAL: Sanity check for installation failed. Current OS version 6.2.9200 doesn't satisfy OS requirements.FATAL: Error occurred in install product workflow with error code 190 error message-------------------------------------------------------------------------------------I already reinstalled Creative Cloud. If I am going to have to spend 18 f-ing hours every week trying to get your garbage products to work, please refund me my Adobe license and also the cost of this Photoshop class I am taking. Your products don't work.

I recently signed up for the 7 day trial version of Photoshop in order to complete a school assignment, and planned to cancel thereafter. Once I enrolled, I was able to use Photoshop successfully. However, under the "manage plans" section, it said I was not enrolled in any trial or service, and after the week of the trial expired, I was charged for the $30/month renewal. I can't access, use, or even see the plan I am being charged for, and there is no way to use the product or unenroll.When I log in, and look at "manage plans" as suggested on the support website, it states that I have no active enrollments -- which is false because I'm looking at the $30 charge on my credit card. Furthermore, any ways to contact support are disabled and it states that I need to contact my IT administrator (who both I don't think even exists and has nothing to do with this trial being purchased).All I want is to cancel my subscription, and get a refund for the month that I have been charged because I ca