Questions

We recently began using the Adobe Acrobat 11 SCUP catalogs to update existing installations of Adobe Acrobat Pro 11 . These installations were part of a system image that was manually updated to the version of Adobe Acrobat Pro that was current at the time which was 11.0.20. It's been reported that several systems that previously had been Adobe Acrobat Pro 11.0.20 had received an 'upgrade', but were now being reported as having Acrobat 11.0.02. I've confirmed that this is the reported version seen in the SCCM audit and by direct query of one of the systems. However when I check file version on the system, the version of the Acrobat.exe file is 11.0.20.17. The install date on the systems with this issue was on 11/24 if that helps any.It appears that there may have been an issue with the version detection. Do you have any information about this? I've pulled the updates until we can figure out what happened. We are using the Adobe Acrobat 11 Updates Catalog for SCUP available here: http:/

Have Adobe servers change?What is the latest list of required Adobe URL's for our proxy?[Here is the list of all Adobe forums... https://forums.adobe.com/welcome][Moved from CS6 & earlier Creative Suites to Creative Cloud forum... Mod]

In our company, we'd like to lock some features on our deployed CC products like Photoshop or InDesign.Neither Adobe documentation nor Google could help me. Is it even possible? Seems like every example was only related to Acrobat.Already used following docs:Online features — Acrobat Customization Wizard DC for WindowsLockable Settings Preference Basics — Enterprise Administration Guide Thanks!BRPatrick

Hi, I need the link to download the Datasheet in PDF or Word file and also need the comparison sheet in PDF or Word of adobe creative cloud product matrix.ThanksMashud

Hello all,Via the Adobe Creative Cloud Packager version 1.13.0 build 59 I don't manage to build a working MSI file for Adobe Acrobat. For all the other packages like Photoshop I've no problems at all.I've made a package with my admin account and so with my user account. Added the MSI in SCCM like always. Mostly it shows up in the Software Center as Installed but it isn't on my client.Could someone helps me out?

Hello-I am trying to install creative cloud packager and after I sign in and choose to download it - it gets stuck on "Please Wait for a Moment" and it does not get any further.I am on MAC - High Sierra V 10.13.2ThanksAdam

We are needing immediate assistance, without sales pressure, selecting the correct products for a MAJOR national level project requiring products that are HIPAA and HI-TECH compliant. This includes patient portals, document signatures and more. Does anyone have a connection to an Adobe Enterprise Product Specialist that can connect with us to assist us? I have tried phone support but get transferred all over the place as no one seems to have an answer for us. We know Adobe has a solution for what we are looking to do, we just can not find someone who can help us. A central point of contact is what we need. If you can assist, please let us know!(I am running out of hair and am to young to be bald!!!)

Dear,I have Acrobat XI Pro.I need PANTONE 2439 C.Why is not available?How to add it?thx a lot

Hello,  I would like to know how much does a license for Acrobat Pro DC cost? We would need about 35 computers, can there be a discount?  Also, is it better to take the license payable monthly or buy it once?

hi,i have downloaded the following files:AcroRdrDC1500720033_MUI.exeAcroRdrDCUpd1800920044_MUI.mspAcroRdrDC1800920044_en_US.exeAcroRdrDCUpd1800920044.mspCustWiz1502020039_en_US_DC.exebut since Deploy Adobe packages with SCCM seems to be incomplete/outdated i'm having issues creating/deploying a proper package... what am i missing?please help!ps: would be also nice to be able to integrate/slipstream FontPack1500720033_XtdAlf_Lang_DC.msi & AcroRdrSD1500720033_all_DC.msi

Please help, per the website: "Once you have upgraded to Acrobat Pro XI (11) or Acrobat Pro DC please contact our support teams and your upgrade request will be reviewed to validate that you qualify for the no charge Designer Upgrade. Please ensure you provide your upgrade serial number."

12/05/17 08:53:28:315 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 1964 | Product Media (PRLD, 7.0.0) successfully installed ... 12/05/17 08:53:28:315 | [ERROR] |  | ASU | DeploymentManager | AAMEEUtilities |  |  | 1964 | Src file does not exist in utilCopySrcFileToDstFile12/05/17 08:53:28:315 | [ERROR] |  | ASU | DeploymentManager | DeploymentManager |  |  | 1964 | Unable to copy appIcon.png at esdUninstallIconPath... 12/05/17 08:53:28:315 | [ERROR] |  | ASU | DeploymentManager | AAMEEUtilities |  |  | 1964 | Src file does not exist in utilCopySrcFileToDstFile12/05/17 08:53:28:315 | [ERROR] |  | ASU | DeploymentManager | DeploymentManager |  |  | 1964 | Unable to copy appIcon2x.png at esdUninstallIconPath... 12/05/17 08:53:28:315 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 1964 | Starting to launch Provisioning Tool for EULA suppression ...12/05/17 08:53

Hi,I'm trying to install AUSST on Windows Server 2012 R2 with IIS 8.5, though I can't get the thing to work!!!I've followed the instructions from Using the Adobe Update Server Setup Tool (AUSST) though I'm doing something wrong.All the updates have been downloaded to the directory 'c:\AdobeCloudUpdate' (just over 80GB). I've created a new web site in IIS to point to this directory as the root and set the permissions for the local 'IIS_USERS' group to read, list, etc.I've followed the instructions to add the file types to the 'Handler Mappings' at the server level, changed the AppPool to classic and updated the 'C:\Windows\Microsoft.NET\Framework\v2.0.50727\config\web.config' file with the add path veriables for the 5 file types.When trying to browse to the 'updaterfeed.xml' from a client computer using the full URL of 'http://co-au-01.contoso.msft/webfeed/oobe/aam20/win/updaterfeed.xml' I get an XML page cannot be displayed error.I have created a 'AdobeUpdater.xml' override file and ad

I noticed that my end users are able to install new versions of apps and updates. How can I prevent them from installing new versions of apps without Admin privileges?Thanks!

My company has a CC for Teams subscription with several assigned licenses for Acrobat Pro DC and InDesign, as well as 3 unassigned licenses for InDesign.  My manager now wants a couple of us to have licenses for Illustrator, but on the Manage Teams page under the Add License drop down, there is no option for Illustrator (or Photoshop or other apps besides those we have already and Stock).  I contacted Customer Support to see if we could trade out an InDesign license for an Illustrator license.  The tech said yes, this was possible.  He was able to cancel one of the vacant InDesign licenses and then had me go to the business page on the website to buy Illustrator, which I did.  My understanding from the tech is that the Illustrator license would appear in our CC for Teams account after payment cleared (within 24 hours), and I would be able to assign it just like the other licenses.  It's been several days, and Illustrator has yet to appear.   Does

Is it possible to silently deploy updates for particular applications such as Lightroom Classic?I have just packaged Lightroom from the Creative Cloud Packager and installed it. There is already an update that is prompting so Id prefer to deploy this along side with the application to my users

Hi!I have a question/problem - i bought license Animate CC and recieve it in managed group, but i can't assign this license to user.This has been going on for the 2nd weekHow to resolve this problem?thx

Hi,I'm having the exact same problem as this guy: Remove AAMEE Utility download? I've just installed 3.1 and would like to remove it in order to install 2.1The download link on the below page is dead, and I can't find the tool anywhere else.Software management and deployment - Enterprise IT Tools for Adobe Creative Suite | Adobe Labs Is there a functioning link somewhere?Kind Regards,Frida Jansson

When I try to create a package through Adobe Creative Cloud Packager, all of my packages stall at either 80% or 81% at the Building... stage. Even if I leave them running for a day or 2 they still will sit at 81%. This has just started happening after installing the most recent version of CCPLauncher (v1.4). Is there some troubleshooting methods that I can try to make my packages complete?

i have several RDS session hosts that i am running Adobe Acrobat DC on and i want to also put Acrobat Reader on it.  i will manager rights to the software via AppLocker.  i have acrobat running fine and everyone is working on it. i installed Reader on one of the session hosts and it is failing to work properly.  i always get access denied when a user tries to open anything using reader.  or it gives errors in the Preview mode from file explorer now on that server. is there a trick to getting these 2 items to work in an enterprise environment on the same servers?  i do not want people to have to create an adobe account to make this work.

Hi there,We have installed Acrobat Reader DC v. 2017 2017.012.20093 on WIn2k8 R2 servers. Many users who are connecting the server with remote desktop/Citrix Xenapp get the 103:103 error when launching Acrobat Reader. All the internet is talking about blanking the "Enable Protected Mode at startup" setting in the 'Security (Enhanced)' panel. The fact is that when doing that, it's not possible to launch Acrobat Reader anymore. The same happens with newest DC version.Any idea about that?Many thanks!

I have 2 Adobe accounts, with 4 seats (Macs) running the Creative Cloud App. 2 Machines with one Creative Cloud app work great and are all synced up. The other login account has had significant trouble with getting stuck and the dreaded spinning blue wheel with no Sync Status in the black bar below it. Been spinning for days. This is the third time I have rebuilt all of the local files on that machine. It syncs for a couple of days but then just hangs up for days. I need Adobe to fix this. I have had no luck up to this point and I am tired of deleting OOBE files. I need someone who knows what they are doing to fix this and not lose all my files again.

Good afternoon, i would like to understand one thing as in our small company we are thinking to upgrade our older products to CC... but i cannot understand one important thing. We are a two-men team using LIGHTROOM and PHOTOSHOP. We both have old standalone versions (lightroom 5 and photoshop), we don't have CC. We have a huge archive (about 1T) of photos that in the last ten years we've been accurately placing in very specifici folder of the catalogue (i'm telling you this just to let you know that in any case we cannot build again a 44.000+ pics catalogue). We have one external hard drive that we have to phisycally move around all time (and pass it between us two, if we don't have time to update the backup hard-disk). We just saw that it would be much easier to have the catalogue stored in the adobe cloud storage service. But here is the problem: if we get ONE licence... well, it would be illegal i guess, and have tons of problems with working at the same time (and we have 2 desktops

I was recently tasked to install Adobe Acrobat 2017 on XenApp 7.1x. The serial number was provided and according to the vendor it is compatible with a multi-user environment such as RDS and Citrix XenApp/XenDesktop.The install was not performed using any customized MSI to inject EULA or anything, just manually as an administrator accepting the default settings in the GUI.However, users are now getting prompted to accept the EULA each time and it never sticks, even though I'm roaming their Adobe appdata.I've tried setting the registry Software\Adobe\Adobe Acrobat\2017\AdobeViewer\EULAAcceptedForBrowser REG_DWORD=1, but that does not seem to workTrying to get hold of a Adobe support appears to be impossible.Anyone on the forum who can share how to rectify?thankswerner