Questions

Мы купили Flash Pro CS6, Photoshop CS6, InDesign CS6 по программе лицензирования TLP, с помощью ApplicationManagerEnterprise_3_1_all создаем пакет с photoshop, в логах ошибок нет. При дальнейшей установке запускается Windows Installer с сообщением что идет конфигурация Photoshop, и за тем откат.После этого окна прогресс идет в обратную сторону и windows installer закрывается.В событиях следующие записи:1) Начало транзакции установщика Windows: C:\Users\sys_admin\Documents\Install Photoshop CS6\Photoshop_CS6\Build\Photoshop_CS6.msi. ИД клиентского процесса: 9176. Event ID 10402) Точка восстановления создана успешно (Процесс = C:\WINDOWS\system32\msiexec.exe /V; Описание = Installed Photoshop_CS6.). Event ID 81943) Запуск сеанса 0 - ‎2017‎-‎11‎-‎27T02:25:31.974830900Z. Event ID 100004) Окончание транзакции установщика Windows: C:\Users\sys_admin\Documents\Install Photoshop CS6\Photoshop_CS6\Build\Photoshop_CS6.msi. ИД клиентского процесса: 9176. Even ID 10425) Product: Photoshop_CS6 -- I

Following Manage your Adobe Creative Cloud for education device licenses and Reactivation of Archived machines in Device licensing I had Return Code 20 What is wrong? Is there any lock-time which prevents user from reactivation device [not quicker  than xx hours]?

I have been installing and uninstalling Photoshop the last 2 days because it refuses to start up. All it shows is square box stating "Validating Software License..." anti continues on without any progress

Hello,we are trying to install the Adobe Professional (via cloud packager) on a golden image (vmware view) and when starting the client it asks for a adobe ID. We entered the license and no issues where seen, only when starting the application it comes with the question for a ID.We had a older package which we implemented the new key on with the cloud packager and this works fine. It's on a different golden image. Now when trying to install the latest licensed Adobe Pro 18 we get this problem.I used the clean up script, I update the packager to the latest version but nothing helps. Anyone any idea?

Hi,our faculty bought Adobe CC device licences through a global agreement for french universities as an enterprise contract. We received a link to download a prepackaged installation (zip file). Once extract, we have all we need to install the entire CC suite, via a setup.exe which don't ask for anything during the process.We're using Virtual Machines (citrix xendestop), so we install the suite on a virtual machine to make a image master, without starting any adobe CC products. After creation of the master, we start creation of  32 virtual machines for using Adobe products. All virtual machines are restored in initial state after each end of connction.It work well, except that the first time we launch a application from the suite, licence files are created in the programdata\adobe\lstore directory, but the application don't start. We need to launch it a second time to make it start. After that, every application start correctly.We wonder how we can avoid to have to start twice for

Hello,I currently am having issue downloading and installing adobe creative cloud using my company's enterprise login.Everytime I try to login on Adobe.com using my enterprise ID (which is different than my personal one posting here), the website keeps telling me the following error:-------------Another user is currently logged in.In order to sign in using, please clear your cookies and restart your browser.-------------I've tried clearing cookies and restarting browser, but still getting the same error message. I even tried a different PC, same message appear.Any solutions to this problem?Thank you for your help.Message was edited by: Moderator (Email address was removed)

I have a CC account. Im working on windows 7 pro x64. i had installed CC modules for 2015 and wanted to update them to the latest version. I tried and the update failed with an error 171.I manually removed all CC modules. I downloaded and ran the Adobe Creative Cloud Cleaner exe and it removed all remnants of the softwareI checked my firewall would allow:ccmdl.adobe.com:80swupmf.adobe.com:80swupdl.adobe.com:80I login to my account and go to download the Creative Cloud manager - it fails with an error P205If i try to download a module like Indesign, it fails with an error P201Any ideas how to get this to work? I have a fibre connection to the internet 100Mb business from my datacentre so bandwidth and quality isnt an issue

Hi ForumI am working on a pc version. My creative cloud account is part of a company one but I have my own ID.I am trying to update indesign to the most recent version (I am on 12.0.0.81) but it will not do it. I don't know why, my colleagues updated without a problem. I've rebooted etc.I cannot find any way to contact adobe support directly. Please can anyone on here advise?Thanks very much

Hi Everyone,So we have 20 licences of Acrobat Standard that we need to publish to those users.  I have followed the Recipe here App-V Deployment: Acrobat DC — Enterprise Administration Guide (although that is for Acrobat DC).  Here is what I have found:After publishing it will open, then close straight away then requests a sign in and says it is in Trial Mode (even thought the PROV.XML file was generated to stop this)I have read some where that you can only publish Adobe Acrobat via AppV globally rather than to a specific AD Group.Here is my question/s1)  Can I publish Acrobat to an AD Group?2) If it can only be published globally is this what is causing the sign in and Trial mode to show 3) If I can publish to an AD group any idea why the above would happen.Thank you for your time

Hi all,I am wanting to find out how adobe CC for teams works. I have been looking at the US$69.99 option. Does the license allow for installation onto multiple computers and if so, how many? I see you are given the option to buy more than one license, is this for multiple businesses or does each person in the business require a license?TIA.

Hi I'm using a Enterprise Account of Adobe CC and have created a website using Muse which I would like to host a demo via Business Catalyst but alas when I go to publish this a message pops up not allowing me to do so due to the fact that I'm using a Enterprise Account.Can I create my own personal individual account for Business Catalyst to launch this demo site though as a work around?Any help would be greatly appreciated.Thanks in advance

If I was a system administrator installing Creative Cloud onto roughly 200 iMac (Sierra) computers with an image build of the whole Adobe suite would there be any reason to consistently (happens 1 out of 4 times) get the “Sign in Required” screen when attempting to open any application? Having multiple computers Creative Cloud isn’t used for students to sign into but to only use the applications as needed or standalone. I have already: (1) checked for updates (2) uninstalled and reinstalled the CC application. Thanks for any responses.

Hi!I have this issue with Adobe Creative Cloud for Teams.I was about to reasign a license, but I clicked in the "remove license (expires 14/12/2018), mostly because the other option was to "reasign the license to another person", and i didnt wan t to do that right then.Well, the problem is that now i can't find how to reasign that license. In my account details that license still appears, and it says that i have acces to that license until the next payment date. nevertheless, I can't reasign it to another user.I would like to find a way to reasign that license to a new user when neccessary.Maybe i'm a bit clumsy with this, but i couldn't find a satisfactory answer in the support ages nor in the forum treads.Thansk in advanced for the help.

Hi Adobe Team,In our office(Aptean) We are have Adobe CC License software. When we try to update its starts and ends with 6% and its says "Trying to connect to the server". Can you please help me with the troubleshooting. Its very urgent!!!!

Hallo,ich habe als Admin  jemanden auf seinem MAC die TEstversion herunterladen lassen.dann habe ich per Packager ihm eine Lizenzdatei geschickt. - Gerät wurde freigeschaltet.In meiner Admin-Console habe ich (versuchsweise,.. wir haben das Produkt ja neu erhalten) den REchner und dessen Lizenz deaktiviert.Problem. das Neu-Aktivieren funktioniert nicht. - Es funktioniert auch nicht, eine neue Lizenz ihm zu übergeben und aufzuspielen. --> neuerliche Freischaltung wird verhindert.

I am new here and I have been trying to understand what package I should buy but I do not understand it. Then I tried to find the contact information... clicking to one and another contact link... now I have 12 Adobe windows open, still do not find where is the contact or conversation link. Can anybody help??

Everytime I turn a corner trying to deploy this application to an enterprise, I'm always hit with another stupid little nag from Adobe.  First, it's auto updating.  Then, it's the registration screen that never goes away.  NOW, it's a prompt in the notification center to "Claim my benefit" and "continue updating my profile".  I don't want all my users getting this prompt!  They don't NEED any benefits, and they don't NEED to update the profile for the generic login I had to create to register this product to make that nag screen go away.  HOW CAN I END THIS MADNESS??I just want to install Adobe products, deploy them silently, and just WORK for the end user without having to jump through all these hoops to disable this and that which would normally be great for any consumer user.  Geesh.I'm hoping that this is a simple reg edit?  Hoping??Thanks.  (Sorry for the rant.  I've just spent a lot of time lately trying to get this to deploy and

Hi Trying to create a CS6 package with AMMEE, can anyone tell me why I have to sign in to Adobe to create it???HSF

I am looking to find out how patches a software updates are done in Creative Cloud Enterprise edition.  The packet I created for our end users blocks them from installing any apps on their own.  If Adobe releases a patch or security update to the software, will the update happen automatically, would the user have to install it, or is it distributed from the subscription management console?  If it is automatic, can it be controlled so that updates can be tested before they are distributed throughout our production environment?Thank you.

Hello,I got invited to our teams CC and all I get and see is testversions. If I try to download a test version, install it and start it, CC wants to verivy my licences, starts that process (window opens) and never finishes. What is going on?Best regardsHeiner Stiller

Hello,we have the following problem with one of our devices: We seem to be unable to re-activate Adobe CC using a education device license after the same device has been deactived via the admin console.I have taken the following steps:1. Complete deinstallation using the AdobeCCUninstaller.exe followed by CreativeCloudCleanerTool2. Manual removal of files left in C:\Users\username\AppData and C:\Programms (x86)\Adobe and C:\Programms (x86)\Common Files\3. Repair of the host-files with AdobeLimitedAccessRepairTool4. Successfully checked if I can reach the Adobe License-Servers5. Packaged a new package using the Creative Cloud Packager downloaded from the admin console and omitting the Creative Cloud Desktop app. Device license and the correct pool were selected according to the help files6. Installed the package using the setup.exe in the "build" folder -> was successfull7. Ran the AdobeSerialization.exe packaged in the same way as aboveResult: Photoshop & Co. won't start but ask

Hello,I work at a newspaper, and the October 2017 updates haven't appeared in one of my colleague's Creative Cloud app. She still has InDesign, Photoshop and Illustrator CC 2017 installed, and they are all marked as up to date in her list of apps. When I "Check for App Updates," it doesn't find anything. We've tried uninstalling and re-installing all the software and the Creative Cloud app itself and nothing has worked so far. Any help would be appreciated. Thank you all.Tim

Hello all,we have a terminalserver 2008 R2 and we want buy Licences for acrobat. We are 30 user but only 15 User should work with Acrobat.We called the sale, started a chat and asked for callback. Nothing. No Answer.I hope for help in this forum.1. How many licenses do we need ?In the next Year we replace the server. We buy 2 terminalserver 2016 and make a FARM.  (only 15 user work with acrobat)2. Do we need more Licenses ?We work with social data. We can not send anything on Internet. 3. Is Acrobat DC really the right product ? Or better Acrobat 2017 ? I did not find any information to Acrobat 2017 on this side.Thanks for you risponse

I have windows 7, I have installer on an external hard drive with all my other creative cloud applications. So today I tried installed into the c drive. After i done installing acrobat and sign in into my subscription account, error "The application was unable to start correctly (0xc0000005). Click OK to close the application" come out and it will keep coming after i press ok and my acrobat are still open. I notice on my task manager on the process tab, the acrocef process keeps on running as shown below :After a while, my acrobat wont open and it will popup "acrobat failed to load its core dll". I've tried to repair and reinstall but the problem still happen. Any solution for this?

Good Morning,I am administering a Citrix environment and am looking to deploy Acrobat DC to a handful of users, through AD security grouping, for which we have a 12 user license.I have run through the cmd line tool of adobe_prtk.exe to get prov.xml as per the App-V guide.  All steps of the above guide have been followed and the machine scripts have been updated with the correct package id and path.However every time the application is launched, the "Sign-In required" window appears and Acrobat closes.Please can someone advise further?Kind RegardsMatthew LawrensonIT Service Delivery EngineerBerendsen UK Ltd