Questions

Mi ero abbonata per lavoro Adobe Creative Cloud for Team, ma non lo sto utilizzando quanto credevo. Vorrei quindi cambiare il piano da Aziendale a Privato, ho provato a seguire le istruzioni, ma non c'è il tasto, al suo posto c'è solo quello per aggiungere licenze. Cosa posso fare?Visto che è un piano annuale immagino non sia possibile disdire?

Hi everybody, I have an adobe school plan for all my students at my school that use the adobe CC suite through their accounts by logging in into the lab iMacs on the CC app, then they log out when the lesson if finished and other students do the same through the day. They have access to all the adobe software.Soon there will be final exams and it will be likely that a requirement will be to have no internet access on the desktops when the exam is ongoing. Is there any solution to use the adobe CC programs offline for schools that require it?Thanks in advance 

Hello - I am a freelancer working for 2 separate companies and 2 separate email addresses(although coincidentally they have the same parent company) and 1 computer.   I no longer work for Company A and want to sign-in to Company B.  When opening Creative Cloud app on my machine, it defaults to their Company A sign-on branded Enterprise page - so i opt for "sign-in with another account" but this does not work and leads me to an *error message.I am able to sign onto Company B account via browser totally fine.   How can I get my computer to completely forget Company A, do I need to completely uninstall the whole Suite of Apps on my machine?   Thank you in advance for help from anyone!   *ERROR MESSAGE: AADSTS90072:  from identity provider 'https://sts.windows.net/d026e4c1-5892-497a-b9da-ee493c9f0364/' does not exist in tenant  and cannot access the application '6aba272b-e383-44cd-8eda-34c66dfd9546'(Adobe Identity Management (OIDC)) in that tenant. T

Please cancel my 14 days free trial as i don't need to subscribe once the trial is expired. There is no option to cancel the trial under my plans. I don't want to subscribe to my 14 days free trial for acrobat.

Hi Am I just blind? I can't find ANY information about how I get an Admin Console account so I can manage my companys licenses in one place.We have very few subscriptions but they are tied to personal accounts belonging to users who are no longer at the company. I just want to be able to manage those subscriptions as the it admin 🙂 I found somewhere in the documentation for admin console that the account should be activated from an email from Adobe - but how do I get them to send that email? Please help me out 🙂

Translated via GoogleThe license was extended, but the administrator console still shows that the license has expired.All applications were also blockedThese recommendations did not helphttps://helpx.adobe.com/ru/enterprise/kb/resolve-trial-and-license-expired-errors.htmlHow to solve the license problem?

Does anyone have a method of exporting a list of Admins along with their privileges?

I want to cancel my plan, but no matter tele nor online-customer service, all can't work!

I have a problem my account has become a business profile and not a personal profile, and I cannot open my main account on Behance because it has become a business account.I have a missing ( automatically profile selection option ) that I am looking for but cannot find.   [personal information removed by moderator]

As a recent new employee I downloaded Creative Cloud and then registered as a new user. Unfortunately when creating my account I chose personal, by mistake, instead of creating a business account.Now the system will not let me change from personal to business. I have tried by deleting my account, uninstalling Creative Cloud and then re-installing it. But the system still remembers my email-adress and will not accept me to go ahead and create a business account. I have attached images that appears when trying to create a new account.So now I did re-create my personal account, just in order to be able top write here in the community, hoping to get some directions and answers.Suggestions on how to go about this, in order to finally get the business account created?  

The latest security patcha and long term supported version available for Premiere 2024 is 24.6.4. That specific version is not listed in Adobe Creative Cloud, nor any other version between 24.6.1 and 24.6.4. Our organization deploys Adobe apps via the Creative Cloud app and users have varying available versions of Premiere in the Creative Cloud app. Could someone explain why this is and why is the list not complete? 24.6.4 is available to create a package via the Adobe Admin console but not in Adobe Creative Cloud. Ideally, we will need everyone to update to 24.6.4.

I currently am under a district account (specifically jordan school district) and it for some reason lets me download apps that I apparently "Don't Own". In this specific case is substance painter 3d. After downloading and running, it shows I should either buy or use a free trial. Why would it let me download, shows that it is included in my plan, then shows that I don't own it? All other adobe programs work fine, such as photoshop and literally everything. Someone please help!

Ich habe ein Problem! Ich habe eine neue E-Mail Adresse und muss die bei Adobe auf ihrer Webseite ändern und deshalb kann ich mich nicht anmelden.  Kann mir da jemand helfen?

We got message that we should contact our sales person to renew our  Acrobat VIP licenses before April 6th 2024. We would like to renew. However, the mails to the only salesperson we know, are being rejected. We cannot chat (not operational at the moment) nor call (connection is disrupted after voicemail).  The helpsection in the admintool does not give us a solution to renew either. How can we renew our licenses if we cannot contact you by any means? Please help us to renew our licenses.Thanks in advance, K. DekkersBreedSaam (Netherlands)  

May I know whether your issue solved? I'm facing the same issue now on not receiving any file in my enterprise profile, it all go to the personal profile instead due to same email

HiI have the same problem installing the latest version of CC on different computers with windows 10 Pro - all updated and meets the system requirements. The error occurs regardless of the contents of the package and thus also when the package contains only CC Desktop Application (and license). Also when no previous installation of CC has been on the PC. I have read a lot of support threads and really looking forward to getting the problem resolved. MSI database errors occur a lot in the log file. Please help.c",) Jacob 03/02/20 10:50:37:378 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 10600 | Build Version - 1.15.0.14403/02/20 10:50:37:378 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 10600 | Logging Level verbosity Set to 403/02/20 10:50:37:398 | [ERROR] | | ASU | MSIInvoker | MSIInvoker | | | 10600 | Error in opening MSI database. Returned Error - 11003/02/20 10:50:37:398 | [ERROR] | | ASU | MSIInvoker | MSIInvoker | | | 10600 | Failed in fetching the package o

MacOS 15.2 and MacOS 14A few days ago a user in our organisation noticed they have read-only access to a few CC Shared Libraries. Since I created these libraries, I tried removing the user from these libraries and inviting them again. After they accepted the invite, the Libraries are still in View Only Mode. I tried something else - I downloaded a copy of a Library, imported it back to Creative Cloud Libraries and moved it from Personal to Team (moved to Business Storage). Unfortunately the same user is unable to see this Library at all. Furthermore, other Team Members with active CC accounts also cannot see the newly created Team Library - meaning that moving Shared Libraries to Team ones may not be an ideal solution.  Can we please have some assistance here, as we're a paying client and some timely support is expected?

There is a difference between the amount I paid for the account purchase and the amount on my invoice. What is the reason for this? The answers on the frequently asked questions page about invoices and payments were not useful to me.

Hello Team! Can I create this package and give that to other owner of VIP? As on his adminconsole account it is not working - what do u think? 

Hi community,we have a problem. We have 2 contracts.We have removed the licenses from the users of contract A and also removed the user in this contract. These users were added to contract B and the licenses were reassigned.Now the users from the former contract A are having problems using your products.You have already logged out and logged in again and also deleted your browser history. When you open Acrobat Pro (as an example), you are asked to start a new paid subscription.Is there an error in the Adobe Console? Thanks and regardsSabrina

I would like to use the students licence from my university for commercial use as marketing manager. Is this ok? Or can i only use the students licence from my university for study projects and privat things?  Greetings

I have my Adobe account with the university I work for as an Adobe for Enterprise account.As I will move to another University which does not offer Adobe, I will need to buy a teacher's license for myself.In most Software will be just about logging off and logging in with the new account after purchasing the license.however, I have built a website with Adobe Portfolio and published work on BehanceHow do I transfer my website from my old Adobe for Enterprise account to the new personal account? hope I have managed to explain clearly enough thank you! 

hey! im desperately attempting to get after effects 2023, however on creative cloud the only version it goes to is 2024. does anybody know a way to get older versions?

Hello! I'm getting this messages for app requests: I'm clicking the review button, sign in, and get this: Can someone explain to me how or why this happens? I'm one of two admins on this site, so I know it can't be permissions based. 

I am trying to add users to my license using a k12.hi.us email domain.  The system is not allowing me to do so BUT I have 9 other accounts listed with that email domain. Is there a work around on this? Am I missing a step?