Questions

How do I create a VIP invite to a client that is a nonprofit organization 

I will be updating the user list for the user group that I manage. I will be given a list of users in CSV file. I understand that there is a way to upload users via CSV file but is there a way to do a bulk edit, i.e., users not on new list are removed and the ones already on this are not added twice? Do I need to go through the current list of users and only upload the new users and manually remove the users that no longer have a license?

When an user request a product, I usually receive an email with the information. And I receive an email for each person. Now if there are more than one user request I am receiving two request on each email. When we receive these products request we need to check with the user as to what their use case it. I would reply to the request email and send it to the user asking for the information. Now I end up with two users on one email. I have to tinker with the email in order to send to the user that I may need to get info from. And today it sent me the emails for two users already sent and skipped two new users altogether. If this is consider an update, let me tell you it is not. It is more of a setback making it harder to see what is going on without having to actually to go to the admin console. Do we have to keep the request emails this way or is there a way to get it back to the way it use to be?

社用でCreative Cloudグループ版の導入を検討しています。セキュリティポリシー上、自動で付帯されるストレージへのアクセスをブロックしたいのですが、ご経験のある方がいらしたら方法をご共有いただけませんでしょうか。Adobeのサイトで「Creative Cloud ストレージへのアクセスを無効にする方法」というページは見つけたのですが、そこに記載されている「以下のページの「Cretive Cloud ストレージにファイルを保存し同期、共有するサービス、およびこれらの機能に関する環境設定」の項目」を見つけることができませんでした。よろしくお願いいたします。  

We have laready purchased creative cloude licence by credit card. after few month we have to buy another licence. it's done sucessfully but after few days later received a mail " your payment not approved. Please update payment info.  We have sucessfully updated payment info but it's not updated. we are trying with another card but not done yet. now we have received mail your licence suspended on date..... please update your payment info asap.We have already going with chat support not possitive result.

We got message that we should contact our sales person to renew our  Acrobat VIP licenses . We would like to renew. However, the mails to the only salesperson we know, are being rejected. We cannot chat (not operational at the moment) nor call (connection is disrupted after voicemail).  The helpsection in the admintool does not give us a solution to renew either.   How can we renew our licenses if we cannot contact you by any means? <moderator removed account information> Please help us to renew our licenses. Thanks in advance,   K. Drubbel kN-projects (Belgium)

As seen in the photo below, I can't seem to find the button to manage my plan and cancel my subscription. I haven't been using Adobe much these days and I decided to cancel my plans but without the manage plans option, I'm not quite sure how to deal with this. 

thanks for swift reply kglad.Yes I have an admin of adobe CC4T in an organisation.I've had similar conversation with adobe support already:This security bulletin subscription feature is isolated from having adobe ID's etc - you simply visit that site and register for the product notifications you want to the email address you specify. It doesn't prompt you to sign into a valid ID etc.Cheers,

Hi, I got a free trial for the creative cloud all apps plan, and I canceled it before the deadline, so i don't get charged. 3 months later, I am checking my bank account, and I have been getting charged $97.19 every month. It literally wasn't showing I was on any plan when I was getting charged, so I am not sure why that was happening. I contacted customer service and I only got a refund for my last charge. I deserve my full refund which is $291.57 because this is not my fault in any way. Sure i didn't notice it until months later, but it was because it was cancelled. Can anyone help me here?

Please hoping someone can help! I've just created my student account and payed for the all cloud apps plan. The system though linked my account to the wrong enterprise and now I don't have any app linked to my account giving this message "Your administrator hasn’t assigned any apps or services to your account. Contact your administrator to request access." And I can't change anything on my account! what do I do???

Hi,I am having been trying for days to get Adobe creative cloud to install on our new set of machines (Windows 11), I have downloaded the 64 bit and the 32 bit installer from the admin console but I have been unable to get it to install either via double clicking the msi or setup.exe or via command line, they all just start then fail and roll back. I don't know if it's the firewall or another issue that is causing it to faile, but I don't get any indication or error on the screen other than see the install roll back.Below is my PDApp.log which just says [FATAL]  Failed to find ASU folder in package -------------03/21/23 13:50:08:559 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 13292 | Build Version - 2.1.0.2003/21/23 13:50:08:559 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 13292 | Logging Level verbosity Set to 403/21/23 13:50:08:559 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 13292 | Executing immediate custom

What should I do if I don't receive this message?

Hi there, I too am in the same situation with the admin and owner leaving the business. Can I please get some help to become a system admin. Many thanks 

안녕하세요 어도비 creative cloud를 설치해서 앱을 다운받으려고 하는데 자꾸 오류가 뜨는데 어떻게 해결해야되는지 모르겠습니다맥북 사용하고 있고 이전에 계정을 변경해서 새로 다운받으려고 하고 있습니다맥북에서 기존 creative cloud는 삭제된 상태입니다

Hello together, I am admin of my company and we use a deployment software / or GPO to install our software to our clients. I tried a silent installation with the deploymenttool, but it showed me the login dialog of Adobe Cloud.   Do someone have an idea to handle the silent installation of Adobe Cloud software. My request is, if the installation is done, the user login in to his client and can login into adobe cloud app with his credentials an can install the managed software himself. I hope here is any help. Greetz from GermanyDirk

Hi, we haveour organisation's Adobe License ID Since the employee resigns his job we have disable his mail ID. Our Adobe license belongs to that mail id and we don't know that Mail's Adobe login password. How can we change it to some other mail id. Please suggest any other solution to resolve this issue.

For the past 2 months we have been trying to renew our subscription without success. I contacted support and got the name of the new representative, had a teams meeting with her and then still no renewal of our license. We now have 7 more days of access to Creative Cloud apps but the license has expired in the meantime. What should I do to resolve this licensing issue? My users will no longer have access in 7 days if this is not resolved. I have never experienced such a unclear process or worse renewal support. It is a nightmare.

Resurrecting this thread, as there seem to have been no further updates and this was supposedly under consideration 4 years ago.https://community.adobe.com/t5/enterprise-teams-discussions/please-make-an-option-to-disable-trial-programs/m-p/10474375 In short, we want to be able to prevent the installation of trial software while still allowing access to free applications like Bridge, as well as software the user is licensed for.

Hello, I am currently a university student using the "Adobe for Enterprise" plan. But for some reason, I am charged a monthly fee of $65 despite the subscription affiliated to the university? And I tried contacting my school's IT administrator about this issue, and they said I have to directly contact Adobe support for this issue, and when I tried to chat the Adobe Support virtual assistant, they said to contact my organization administrator about this issue? I'm really unsure as to what or how to deal with this issue. Any ideas?? Thank you!! 

I need to be able to switch between my personal Adobe ID sign in and work Adobe ID sign in within the apps downloaded onto my laptop. However, the only way this seems to be possible would be to uninstall the programme (installed using my personal user ID) and reinstall it (to change the user ID to my work account). Logging out of one ID and into the other ID on the Adobe cloud makes no difference whatsoever within the actual application (Illustrator or Photoshop, for instance).  What has been really unhelpful is that, on a previous thread about this issue, the adobe professionals who have responded to the thread haven't acknowledged or answered the issue, they have simply suggested unhelpful work arounds such as installing the two different accounts on different machines. https://community.adobe.com/t5/download-install-discussions/two-user-accounts-on-same-mac/td-p/10479452/page/2 This is wholely unhelpful, not possible in my situation, and completely avoids the iss

basically i want to delete my account because i was told to activate the plan on my student email, basically creating another account which currently has a functioning plan. what happens here is that for some reason adobe (chat) support is unable to delete my account because it belongs to some enterprise team or something. which i have not the slighties idea about. either way yeah, i can see some developer menu and admin actions menu. but i can't remove myself from whatever team i'm supposed to be in.  it's been a couple of weeks, so yeah, would really appreciate if someone helps me.  

Hello! I've come across a few posts here detailing a similar scenario and I'm posting mine on the off chance (and out of desperation) that someone now has a solution or success story: I have been using the Adobe suite for at least 16 years — I bought CS4 as a disc when it came out in 2008. For the past few years, I've been fortunate to have an Enterprise account through my membership with a local organization. I use these programs daily for my work. I am still logged in on my desktop Creative Cloud account, as well as on my Chrome + Safari browsers. I haven't changed my password, and it is saved on all devices.I recently got a new iPhone and transferred all data over. Two days ago, I opened Lightroom mobile and was prompted to login — typical of having a new phone. Turns out, I have 2FA enabled and noticed an old phone number listed. I have two verified emails with my Adobe account so I selected this option, received the code, pasted it, and it was accepted. Then it makes me

  Learn how to Authenticate Device Management for Creative Cloud Desktop Applications and Acrobat Pro.     Highlights from this video: Window Device Overview Windows Registry Editor  Create a PIST file   Read the following help document to learn more about Device Authentication Management for Creative Cloud Desktop Applications and Acrobat Pro. If you are not the Admin, click here to contact your Adobe Admin to get started.    *For queries, feedback, and suggestions, comment below or start a conversation.

I noticed that Photoshop 2022 does not show up in Adobe Creative Cloud but it does show up on my PC. I tried uninstalling Photoshop 2022 from Control Panel which redirects me into Adobe Creative Cloud and Photoshop 2022 doesn't uninstall when I uninstalled it within Adobe Creative Cloud.I downloaded Photoshop 2023 to check if I can uninstall 2023. When I uninstalled Photoshop 2023 there were no issues, it showed the progression of the uninstallation but for Photoshop 2022 it just shows uninstalling>finishing in 1 or 2 second and nothing happens and Photoshop 2022 remains on my PC. Is there way I could uninstall Photoshop 2022?