Questions

Hey ASC, We Recenlty created an Creative Cloud library with all of our brand assets. (color, icons, logos...etc.) Is it possible to get metrics on how much a partculiar asset or icon used within the org? Our company has an enterprise acccount not sure whether or not that is factor, the library is accessiable to everyone in the company.  Many thanks,Isaac

Hello, I have this error and creative cloud doesn't want to launch after a fresh installation.Mouse cursor switches from pointer to hourglass indefinitely and this log contains:"C:\Users\USER\AppData\Local\Temp\CreativeCloud\ACC\CEF.log"ERROR:network_service_instance_impl.cc(461)] Network service crashed, restarting service.ERROR:network_service_instance_impl.cc(461)] Network service crashed, restarting service.ERROR:network_service_instance_impl.cc(461)] Network service crashed, restarting service.ERROR:network_service_instance_impl.cc(461)] Network service crashed, restarting service....Does anybody how to debug this issue? Is it a firewall issue?Thank youP

Dear,         I want to sign in Adobe Creative Cloud using different account with PC, how to achieve ？         for example，Creative Cloud name: XXXX,  PC name is YYYY.        login computer with YYYY,  and  login Creative Cloud with XXXX,         thanks!!!!

Bonjour,Je pense que ma demande est un peu liée à celle de ce topic.Est-ce qu'une bibliothèque CC peut être partagée au sein d'une entreprise sans avoir à acheter des licences pour tous ? Lorsque j'essaie de partager une bibliothèque, déjà créée, à mon collaborateur via son adresse mail, celle-ci n'apparait pas dans son interface CC.Merci pour votre réponse,

When I try to sign onto my Adobe account to access my desktop apps, it sends me to 'Enterprise ID Sign In' which is a Microsoft sign in page. But I've never linked my account to a Microsoft account, so I just get this message:'AADSTS50020: User account '***' from identity provider 'live.com' does not exist in tenant '***' and cannot access the application '6aba272b-e383-44cd-8eda-34c66dfd9546'(Adobe Identity Management (OIDC)) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.'I can't access any apps on my desktop, I can't uninstall them as it just tries to take me back to the app and I can't access much from my web account. Any idea how I can get into my account?

Hello, so I changed my adobe account, I signed off the creative cloud app, and signed in with the new account, now the creative cloud app doesnt recognize all the installed adobe appslike when I open it all the apps are available to (install) not updates I tried to install photoshop and I got error even, so the only option I can do is uninstalling everything but I really dont want to lose plugins and settings, if you guys can help 

I signed into another laptop on my Creative Cloud account during which I signed out my main computer from Creative Cloud which I've done numerous times before. The next day I've gone to sign back into my Creative Cloud account on my main computer and when opening the Creative Cloud app it just says "You've been signed out." When I click sign in, it just reappears with the same message repeatedly and doesn't actually let me try to sign in. To fix this I tried Repairing Creative Cloud via the Uninstaller, used the Creative Cloud Cleaner Tool, uninstalled and reinstalled Creative Cloud multiple times, restarted the computer, and followed instructions on another forum https://community.adobe.com/t5/account-payment-plan-discussions/sign-in-help/m-p/6071788#M131 to remove some files (Mac: ~/Library/Application Support/Adobe/OOBE/opm.db) and LITERALLY NOTHING HAS WORKED.  This is infuriating and such a waste of my time, I work for a Marketing agency and have numerous

Hello team!We have migrated from JWT to OAuth Server-to-Server. After the migration, we updated the User sync tool to v2.9.0rc2. We also corrected the UMAPI settings according to the instructions. When starting UST, we get an error.2023-06-25 21:29:46 13192 INFO main - ========== Start Run (User Sync version: 2.9.0rc2) ===================2023-06-25 21:29:46 13192 INFO main - User Sync 2.9.0rc2 - Python 3.9.13 - Windows 10.0.177632023-06-25 21:29:46 13192 INFO main - ------- Command line arguments -------2023-06-25 21:29:46 13192 INFO main - --users mapped --process-groups2023-06-25 21:29:46 13192 INFO main - -------------------------------------2023-06-25 21:29:46 13192 CRITICAL main - Unhandled exceptionTraceback (most recent call last):File "user_sync\app.py", line 461, in run_syncFile "user_sync\app.py", line 398, in begin_work_umapiFile "user_sync\connector\connector_umapi.py", line 73, in __init__TypeError: argument of type 'NoneType' is not iterable2023-06-25 21:29:46 13192 INFO

Please adobe, you have a lot of the ground work developed for making deployment of the CC suite both easier, and without the need for massive packaging.  Enhancement Request - Let me package up only the CC Desktop App, while providing the list of applications I'd like pre-installed.  The key here is this, don't include these applications in the package, but rather, have the CC Desktop App queue them for installation once the desktop app is installed by MDM/EDM.  This effectively pre-primes the self-service aspect we already have, but without the user having to install these packages at the point of use.  Essentially, when the app is added to the package, let me check a box that says, "Adobe cloud delivered/installed"  For labs and other shared spaces, where the whole suite is desired, it would eliminate the need for these huge 25GB packages (or multiple smaller packages). It would also eliminate the need to transform and upload these large packag

Dear Support,as many others, I am not able to assign one of my Acrobat Pro licences to any of my users at my team. I get a error message without a code (see attached). The accounts are activated and work, the licence was bought about 3-4 weeks ago.  The support by phone sadly was not able to help me on this one. As Adobe already has my money, it would be much appriciated to use the software I paid for...  If you need any more information, please feel free to reach out.Thank you

배경 제거 창이 안 뜹니다창 메뉴바에서 하단에 상황별 작업 표시줄이 없 습니다  그래서 체크를 못하고 있습니다 도움 주세요 

Hi all, I recently opened a case recently with Adobe - case number ADB-28128538-Q7M5 to address the fact that the AUSST tool was not cleaning up old versions with the --incremental --cleanup command After talking to them and to their engineers,  I was told that they had updated the tool so this command qoudl no longer work. They also updated their website instructions at the same time to reflect this. I was then told that I need to run the command seperately. i.e.AdobeUpdateServerSetupTool --root="c:\inetpub\wwwroot\updates" --incremental and then  AdobeUpdateServerSetupTool --root="c:\inetpub\wwwroot\updates" --cleanup The problem with this is that whilst this will cleanup the data, when you run the incremental again, it downloads all that junk again and you are left in a catch 22 situation.   Now, you may say, use the SAP codes. I woudl love to but as you all know, if you do, you cannot get Adobe Acrobat. &nbs

I tried all the available troubleshooting options but this still persists. i tried to uninstall creative cloud but thats a failure aswell. please help

Description - in Admin Console, be able to show all of the permissions that a user has for a product.Why is this feature important to you - since permissions can be assigned per product profile, and a user can be added to more than one product profiles, it can be difficult for the Admin Console administrator to understand all of the combined permissions that a user has been granted finally for that product.How would you like the feature to work - at the "Users" view, when selecting a user, then under "Products", provide an overlay per product that shows all of the combined permissions that a user has been granted finally.Current Behaviour - the Admin Console administrator has to build his own map of user and product profile permissions to figure out what permissions the user finally has.

  Hey guy, I want to access as the only user at my company, the admin console but it is not possible. There is also no support option. So how can I access this portal? There is no administrator since I am the only one with an Adobe license, which I bought for myself

I have a company in which I have a custom silent install interface in which i install all the apps I need after formating any computer. I managed to update all apps exept the adobe reader whish I have a Liscence to distribute. If anyone can help me compress the several decompressed files earlier in the setup to a single msi file please help me

Hello. I need to change our company's credit card information but there's a bug in Adobe Admin Console that keeps loading some parts in the page eternally and I canot forward. I've tried to do it in Safar and Chrome, with some different Internet connections (if it's something in my company's firewall) and with Adobe Help's Chat, but is REALLY USELESS. I already have 4 notifications and I'm worried that Adobe can suspend our licenses.

I own a personal and business account. As part of my business, I manage Adobe for several other businesses.When I log into the Admin Console, no problem, I can pick which organization to manage from a dropdown list in the top right toolbar.But after these recent changes, Adobe made, when I log in to the Accounts page, my default Organization name is one of my client's not mine. And there is no option to change my Organization name to match.To be clear, I don't need to change an Organization's name. I need to assign the right Organization to my default Accounts profile.Any ideas?

Hi i looked into the ability to force users to use MFA and even potentially use SSO. i've read that i need an enterprise account but dont know how about getting that. help appreciated.  

Buen día, al configurar mi paquete de Creative Cloud habilitando la sincronizacion de archivos e instalarlo en los equipos cliente aparece la leyenda "almacenamiento en la nube, sincronizacion de archivos desactivada, ponte en contacto con el administrador de TI" alguien sabe a que se debe este mensaje, ya intente crear el paquete creative cloud con todos los permisos posibles y ni asi se habilita la sincronizacion en la nube.

Hello, I have a user who cannot seem to get logged into Adobe Acrobat. Error message is that account or password is invalid. I've deleted and recreated his account, he changed his password and he still cannot get logged in. I removed Acrobat using the cleaner utility and re-installed the software but he still cannot get logged in. Is there some place I'm not looking (checked in Active Directory to make sure his account was valid and it is; account is also valid in AWS Active directory)? Any suggestions would be appreciated! Thank you, Vanessa

We are about to change laptops at our company, however we would like to reduce the capabilities these would require. Hoping to reduce the amount of decentralized hardware we would like to run Adobe Creative Cloud in a server. Is this possible? How would the user experience degrade? How fast an Internet connection would be recommended for the user?

I have Adobe for Enterprise through my employer Amazon.  I used to be able to log into Acrobat on my desktop.  Last year it started requesting me to log in and  provide serial number.  I do not have a serial number as it was used when program was purchased back in 2020 to register.  It is hurting my productivity to constantly having to open the web app and upload files to edit.

Hi,How much does a VIP plan cost ?I have 10+ users 

Hey guys, From this morning we have an issue logging in directly:  when we are in Premiere, AME  and photoshop and maybe more.When we open the creative cloud and log in, this works well.Different users, different PC's.. all same behaviorAdobe premiere version 23.3 I tried what i found on internet : restart , windows credential manager.We turned of the virus scanner and so.. but no solution. We are on a PC, windows :   Anybody any idea, we not seem to find where it goes wrong : premiere, Photoshop, AME  ??Creative cloud works perfect