Questions

Hi all, I have a project created, but cannot add the User Management API to the project, its saying it is not available to me, How do you resolve this as every time I try and raise a support case, I end up on a chat window and the bot has no idea so just get passed around with no resolution.

TL;DR, there was not sufficient warning about the concequences of activating my new Enterprise account without choosing the automatic asset migration first. Once you have signed into your Enterprise account, you can no longer do the automated migration.The only place I found that tells you this is a misleading warning "Caution: If you choose to proceed without migrating your content, you are not prompted with this option again. See the Frequently Asked Questions for more details." which, frankly makes it sound like you have dismissed a help dialog and you or IT could trigger it again or find an option after the fact.and a 3rd bulletpoint buried 13 questions deep in the separate Automated Asset Migration FAQ page. "However, if you sign in to your enterprise account and click No, I Want to Move My Content Manually Later, you cannot initiate the automated Asset Migration process again. To transfer the content manually to your new enterprise account, see&

We subscribe to Creative Cloud here at the university I work at. I've noticed several computers (including my own) hammering our DNS servers for the DNS name of polka.typekit.com.  So far I've determined it is macOS computers logged into Creative Cloud.  To verfiy I logged out of the Creative Cloud app and after a minute or so the DNS requests stopped.  I logged back in the after a few minutes it starts up again.  Several machines are exhibiting this behavior each doing roughly 20,000,000 request in 24 hours.  Anyone else notice this?

Hello, I'm not sure why I'm not able to view and add the User Management API to my Developer project, since it's not even a paid service, it should be there by default right?How it should look(according to all blogs and tutorials: how it looks right now:Thank you for your helpIf someone says that this might be because I'm not on an enterprise license, please direct me how to confirm that I am, as on the Account section on the adminconsole, it says it's annual plan, billed monthly, with a direct contract type.Sincerely and Thankfully

Users having personal and business profiles is really frustrating as the licenses dont carry over between accounts so we often get helpdesk tickets because a user has logged in under the wrong profile. As the personal profiles have no use for us how do we disable them for all of our users?

Hi My apologies for the rant but I am try to gauge who else is affected but the current Adobe CC licensing fiasco.  Adobe have completely dropped the ball for us with our Creative Cloud licensing. This started mid Jan with the maintenance of the Adobe CC license portal where all of our Adobe Creative Cloud users had their licenses removed, this not only stopped all of the team members from working but created significant workload to our support staff.I placed a called through to the Adobe support team and spoke to a member of the Creative Cloud support team and he indicated he was not aware of the outage and was not able to help.  The Adobe CC portal came back on line within a couple of hours and most users were able to recommence work however large a number of users had to log out and back in to Creative Cloud to allow them to continue working.We have not received any communication from Adobe on this issue which I would have expected from s

I have a seat on my company's enterprise account. On my laptop I was able to download and update all of the apps on our plan using the creative cloud,  signed into this same account. I am unable to do the same on my 2019 iMac. It has 2019 versions of the software already installed (maybe from a disk or download rather than the cloud) and is not listed as a registered device on my account. When I try to update or download fresh copies of any of the software, my creative cloud app says I don't have access to manage apps - but I do have access to manage them on my other machine, using the same credentials, so why won't it work on this one?  I'm afraid to uninstall all of the old software on my desktop without being certain that I'll have the ability to replace it with a new copy. I've contacted my admin and so far they've not been able to help with my issue which is why I'm here. Since I can download software to a different machine using this account, it seems the

AUSST has been configured in my environment for about 5 months now with no issues. As of a week ago I noticed a device get flagged for not having Photoshop updates. I checked the logs and it knows it needs an update after it checks in with AUSST, but was giving a file not found error when trying to update PHSP. On the AUSST in products\AdobeProducts there is only PHSPBETA and not PHSP. Is this by design or is something failing to download? The xml in the in the ffc\packages\PHSP points to a file path that does not exist, and there is no PHSPBETA in ffc\packages. This is my incremental update task incase there is something that needs to be changed.AUSST\AdobeUpdateServerSetupTool.exe --root="DRIVE:\AUSST\Updates" --incremental --cleanup --filterProducts="ACR,AEFT,AICY,AME,AUDT,CHAR,ESHR,FLPR,IDSN,ILST,KBRG,LRCC,LTRM,PHSP,PRLD,PPRO,RUSH"

Hi, I am complete novice to Adobe licensing. We have an enterprise agreement with Adobe for CC and other titles.  I am an admin console operator, however I need the CLP number - would be the same as the Agreement or contract number?  Som e guidance suggests trying to find it at https://licensing.adobe.com/ (LWS) however I do not have account for that. Some clarity would be apprec. Thx in advance

If a new user did not receive an email to setup their Acrobat Pro DC subscription account, can we re-send it to them? I don't see that as an option. Or is there a link they can go to and set it up without the email?

Can you please advise why I cannot see any onvoice yet money is being taken out of the account? Thanks, Evelyn

What should I do? I cannot install beta 24.6.    Exit Code: 183 -------------------------------------- Summary -------------------------------------- - 2 fatal error(s), 1 error(s), 1 warnings(s) FATAL: Error (Code = 183) executing in command 'RunProgramCommand' for package: 'AdobePhotoshop24-Core_x64', version:24.6.0.2185 FATAL: Error occurred in install of package (Name: AdobePhotoshop24-Core_x64 Version: 24.6.0.2185). Error code: '183' ERROR: CreateProcess failed! Error: 5 WARN: Unable to run program "C:\Program Files\Adobe\Adobe Photoshop (Beta)\PhotoshopPrefsManager.exe" -------------------------------------------------------------------------------------

Hello,   I need your help with changing from school/company account back to personal account. I accidentally deleted my personal account. How can I change it from school/company account back to personal account? Please help me to change that. If you know anything about this problem, please let me know. Thank you.  

What is Adobe Feature Restricted Licensing included apps?

Hey every-one, Our company uses several 'floating' licenses for CreativeSuite-softwares (Photoshop, Indesign, etc.), switching between the coworkers that need those products at a certain time, since none of us needs them all the time.However, every time the license is revoked for one of the coworkers, their Acrobat reader (not a pro-version, but a free stand-alone download) also stops functioning.As a result, we have to uninstal, redownload and re-instal Acrobat every time someone else needs a license for the CreativeSuite programmes, which happens very regularly.Is there a way to avoid this?

Hello, our company bought a big package: Creative Cloud with all applicaton + Adobe Stock, but we could not activate it. We tried to log in to Licensing Website (LWS), but it is not working. We need the lisence code. Where can i find it an other way? 

How to install PS Beta in case it's not visible in Creative Cloud Desktop Application   Note - You must contact your IT administrator managing Adobe Admin Console.   The quickest fix is to create a package for PS BETA from your Adobe Admin Console and install it. The most common reason why it may not be visible to you is because of the Self Service Policies that your Admin has applied to the product profile you are added to. Admins must turn off (uncheck) the option "Make updates available 30 days after release, " which will display PS Beta version in CCDA for all users added to the particular product profile.   If the BETA section is not visible, you need to create a new Package from Admin Console and enable the option "Enable install of beta apps" during package creation which is documented here.   If PS CC Beta is still unavailable, please restart your machine after making the above changes.   Thanks and Regards, Rohit Pandita |Digital Media | Lead T

We have recently enabled Deep Packet Inspection over SSL, on our firewall for increased security. Since then, i can no longer install Acrobat (i have not been able to try any other Adobe products, but expect i would find the same).I am able to download the installer, but as soon as it starts, i get an 'initialisation error', and the install fails.To verify that it is the DPI causing the issue, i have temporarily disabled it, the install then succeeds. Turning off our internet security every time we need to do an install or update is not a long term solution.All I need is a URL (or more than one) to add to the exclusions on the DPI, to allow the install to complete.I have tried adding *.adobe.com, but that did not work, which suggests that the install process calls back to another internet location.Has anyone had a similar situation, did you find a solution?

Hi folks, I've tried finding specific answers to this but it's not super clear. In a user-license model, we deploy applications to users to be able to install themselves, so it's not a big deal. For Shared Devices (We are an educational institution properly licensed for it), we have an issue where when we package an application and deploy it, if requirements for the machine change and we deploy a second package to it, it overwrites the applications installed by the first one.For example, a lab wants Photoshop. We install it. Halfway through the year, they decide they also want InDesign next to it. If we deploy the InDesign package, it uninstalls Photoshop and only leaves InDesign. This makes sense as packages detail how something should look in its final state - the InDesign package only lists InDesign, so it removes Photoshop. However, This breaks down when we need to make a package additive, rather than replacing. Is there a better way to do this? We make packages with the three

Good evening, I have a strange issue where as soon as our user logins (via SSO/Google) Acrobat will crash/force close.  I have to use the CC Cleaner to remove the login profile to get it to stay up and at the login screen again.  I was also seeing HTTP Error 413 with this user and logging in via the website into Adobe.   Any pointers?  Waiting for CCT to reach out...but it seems I haven't been given a ticket number or anything yet.

Bonjour,comment faire pour payer annuellement et non pas mensuellement ?Merci de votre aide.Marc

Apologies to revive an old post - but I need to perform the same action for my organisation.We currently use Adobe CC on Surface Pro's, which have very limited storage.I would like to move the Creative Cloud Files folder from the C:\Users\userA\Creative Cloud Files\ location to external USB SSD drives for 4x users.(a) is the possible?(b) if so, once the default location has been updated in CC Preferences, will it rebuild the CC files folder, or should I copy it to the external drives first?Many thanks Adobe community (this is my first post)!Keith.

Hey there Creative Cloud Community!  My Creative cloud had some issue, i can't using beta app feature. I have attched the secrenshort.can help me how to fix that.  Thank you. 

on your website it is written that you will provide a free 90-day license for Ukrainians, what should be done to get it?