Questions

I just spent 2 hours with an online support person in a chat window who had full control of my computer but wouldn't listen.  I kept telling him and demonstrating that LR was telling me a brand new file has already been downloaded.   They guy said I have a file with that name already, so that's why it's greyed out.I just found out as I tried to explain to him on an Adobe web page, that the duplicate file name doesn't matter it the capture date is different, or if the photo was taken with a different camera.From Adobe: Lightroom Classic determines a photo is a duplicate of another file in the catalog if it has the same, original filename; the same Exif capture date and time; and the same file size. You can instruct Lightroom Classic to disregard duplicate files when importing. Is anyone else having trouble with downloading new files off of a camera?   Different dates, different catalog items, at least that's how it's always worked in the past.

Lightroom Classic in the cloud is very slow, I think due to uploading pictures.  My question, is it possible to have the synchronisation temp not working?Thanks 

I was consolidating files onto one hard drive and didn't realize Windows would add a date stamp into the file name, so file names went from Image 001 to image 001 (2016_04_18 16_58_52 UTC).CR2, also have the XMP from Lightroom 5.7 and jpeg. As a result, Lightroom can not find the files. I can point to each one individually, or go back into Windows and change the file name back, but I have 13,000 images which means about 40,000 files. If I re import all of the files with the messed up names, I will lose all of my adjustments. Help!I foolishly thought by keeping the same drive and folder names, it would all go well.

Hi! I keep getting emails from message@adobe.com that I need to update my credit card information to be able to pay my invoice for Lightroom.The invoice is already paid, by the 15 september as it should. The last email says that they will shut down my subscription if it isn't dealt with. Anyone knows what to do? Best regards!

I have had several crashes in the print module the last few days. I get regular program closures when I click on the page setup and print options in the bottom left/right of the print module. Sometimes, it works, and sometimes, it crashes.  I'm on the newest OSX Sequoia, the latest LrC version, and using an Epson ET 8550. Happy to share any logs. I also used the Apple and Adobe error reporting modules. 

Develop model is disable, i need support to access lightroom

Bonjour,J'ai la version Lightroom Classic 7.5 sur un Mac El Capitan, qui n'est plus mis à jour par Apple. Lightroom ne peut donc plus non plus être mis à jour ce Mac (d'où la version 7.5).J'ai donc acheté un nouveau PC Windows 11 sur lequel j'ai téléchargé Lightroom C Version 11.Apparemment cette version 11 ne reconnait pas le "vieux" catalogue de la version 7.5.Que faire ? Il y a-t-il moyen de télécharger un version plus ancienne de Lightroom puis de la mettre à jour progresssivement ?Merci de votre aide

Ich würde in Lightroom gerne die Flachfeldkorrektur verwenden. leider erkennt Lightroom den Flachfeldkalibrierungsrahmen nicht. Ich wähle ein Bild mit weissscheibe und eine normale Aufnahme, bekomme dann aber die Fehlermeldung, ein Bild müsse ein Flachfeldkalibrierungsrahmen sein, was es auch ist, Lightroom verarbeitet ihn aber nicht....

Issue: Lightroom Classic (version 13.5.1) on Windows 10 fails to display most folders within the Folders panel after moving a folder within the Lightroom Classic interface, until the software is restarted. Steps to reproduce:Drag and drop a folder from one location to another within the Folders panel of Lightroom Classic:Observe that most folders disappear from the Folders tree:Restart Lightroom Classic and verify that all folders are now visible:Expected behavior: Lightroom Classic should consistently display the Folders tree after moving a folder.Actual behavior: Lightroom Classic incorrectly hides most folders in various locations after moving a folder within the Lightroom Classic interface, until the software is restarted. Lightroom Classic 13.5.1 Release, Camera Raw 16.5, Build 202408271704-d15d09cdWindows 10 Home version 22H2

Issue: Lightroom crashes when using original nVidia drivers (game ready or studio, multiple versions), but not with the drivers supplied by Microsoft Windows Update Lightroom Classic version 13.5.1 Release, Camera RAW 16.5OS: Windows 11 Pro 22631.3880CPU: Ryzen 3600XGPU: nVidia GTX 1080 Steps to reproduce: 1. use a PC with nVidia GTX 1080 (or a GTX 970, see "side note" below)2. Use a fresh install of Windows 11 Pro (or Windows 10, see "side note" below)3. install any nVidia driver (e.g. studio 560.70 or game ready 3.28.0.417, both the latest as of writing. But also some older drivers, see "side note" below)4. Start lightroom and enable GPU accelleration5. crop an image, adjust exposure or do any mildly hardware-intense task Expected result: LR is quick and does not crashActual result: LR is slow, laggy and eventually crashes after 5 to 10 minutes, especially when exporting images Workarounds: A) no nVidia driver1. uninstall every nvidia programm (driver, p

My LRC won't start since I upgraded IOS on my Imac. What can I dp ?

Cuando estoy dentro del modulo REVELAR en LrC y le doy a "QUITAR RUIDO" se apaga repentinamente el ordenador y tengo que volver a clicar el boton de encenderlo, estoy desesperado. He estado mas de dos horas con un tecnico de Adobe y no hay forma de solucionar el tema. Alguien me puede ayudarCaracteristicas de mi ordenador:3,8 GHz Intel Core i5 de 4 núcleosRadeon Pro 580 8 GB24 GB 2400 MHz DDR4 Esta al dia de las actualizaciones. Muchas gracias 

When I import images from my GoPro camera (for diving), the 'Date Time Digitized' is showing outdated dates, while the 'Date Time Original' and 'Date Time' are correct. Why is this happening? The metadata from the GoPro contains the following information:"FileModifyDate": "2024:09:10 21:37:21+02:00","FileAccessDate": "2024:09:10 23:15:06+02:00","FileCreateDate": "2024:09:10 23:15:05+02:00","ModifyDate": "2024:09:10 21:37:20","DateTimeOriginal": "2024:09:10 21:37:20","CreateDate": "2024:09:10 21:37:20",Upon importing into Lightroom, I received the following dates:Date Time Original 2024-09-10 21:37:20Date Time Digitized 2016-03-25 15:55:23 <<<<---- ????Date Time 2024-09-11 15:06:08 

Hallo zusammen. Ich habe aus einem bestehenden Ordner Bilder in einen Unterordner verschoben, die gerade Importiert wurden (5 Minuten nach dem Import). Vor dem letzten großen Update war das kein Problem.Jetzt dauert es alleine bei einem Bild Sekunden, bis alleine der Dialog geöffnet ist und abermals mehre Sekunden bis das Bild verschoben wurde. Bei 70 Bilder kann ich nach unten gehen und mir nen Kaffee kochen bis das erledigt ist.Weiß jemand was das sein kann? Wie gesagt, vor dem letzen Update auf 13.3 war das kein Problem.

LR Classic 11.3.1 and PS 23.3.2 are installed and functioning normally on 16" M1 Max with 64GB memory running Montery 12.3.1, but I cannot get the plugin to work. I cannot use "edit in" to move a file to PS, I have to drop the image into the app in the dock and then it opens without my LR adjustments. When done I save the flattened file but it only occasionally shows up in LR and when it does it may or may not have the edits from the trip to PS. Synching the folder sometimes helps but the when the image does arrive in LR there is a warning that two different programs have rewritten the EXIF data.I have an intense workflow and I absolutely have to be able to rely on these apps doing what they are supposed to do. I am losing images (as an extreme macro photographer, one image may have taken me 4-8 hours to make) and that needs to stop. I have reset all preferences, emptied caches, removed and reinstalled both apps, tried to install plugin and keep getting "an error occured trying to load

I have a series of portraits that I want to crop all to the same proportion so they can be seen 'yearbook style' side by side. How do I do this correctly?

Issue: Suddenly, the Keywords list is organized hiearchically, under "" Empty keywords.  About 4 or 5 sections of these.  Most of my keywords are in the first section. After this happened to my large Lightroom library of about 419,000 images, I started over with a new library and imported all my photos again.  And then it happened again.Steps to reproduce: Created a new databaseReimported all my photos (took 3 days on my Intel I9 Windows Pro machine,all my photos on fast external US?B 3.2 SSDs)Everything was fine.Continued to work on existing photos, mainly cleanup, resync some folders,delete some TIFs and PSDs to make space after exporting those to JPGs in the same folder.Expected result: Clean flat list of keywordsActual result: After using the database for 3 days, suddenly, my entire flat keyword list is hierarchical again under "" empty keywords.  Filtering for keywords finds nothing. Versions:Windows 11 Pro Ver 23H2Lightroom Classic Ver

LrC Version: Lightroom Classic version: 13.5.1 [ 202408271704-d15d09cd ]OS: MacOS Version 14.6.1 (23G93) Issue: When using the Copy/Paste, Sync, or Preset features to copy and paste a vertical transform from a horizontally-cropped photo to a vertically-cropped photo, the vertical transform becomes a horizontal transform. To reproduce:Step 1: Make a vertical transformation on an image. (transformation exaggerated for demonstration purposes) Step 2: Copy the vertical manual transformation.  Step 3: Navigate to an oppositely-cropped (As in if the first image was natively taken vertically, navigate to a horizontal, or if the first image was natively taken horizontally, navigate to a vertical) image.  Step 4: Paste the copied setting using Command+V  Expected result: LrC should apply a vertical transformation of the same value to the oppositely-cropped image.Actual result: LrC applies a horizontal transformation of the same value to the

Hello All, thank you in advance for your help. I am running an M1 MBP with Sonoma 14.6.1 and Lightroom Classic 13.5.1.  I am storing photos on a portable SSD where I have created 5 folders, each of which have a few subfolders in them with pictures. I have also mimicked this setup with collections and collection sets to mirror the folder structure on the SSD. On my SSD, I have a subfolder named "Avery Swimming" under the sports folder, but when I am in Lightroom Classic and go to folders and select the SSD, the "Avery Swimming" folder is greyed out and contains no photos even though there are actually 60 or so photos in that folder. How do I get these to be recognized and show? Thank you in advance,   

Hi, This might be a stupid question but is there a way to keep the same area zoomed in when switching images instead of jumping around?  I know if you are moving to an image you haven't zoomed in on before that will work, but if you have it doesn't.TKS! Ventura 13.6.9LR 13.5

Lightroom Classic becomes unresponsive when using Photo>Enhance or new Denoise functions.  The enhance box pops-up, the green processing band progresses across, then the progress box disappears and the image preview panel never pops-up.  Further, LrC then becomes completely unresponsive - nothing can be clicked or selected.  The program must be shut down in Task Manager and then restarted.   This seemed to work fine until Denoise was used a few times.  Issue appeared within the past week.  I have deactivated GPU with no affect.

I am attempting to adjust the temperature and tint for a large number of images using photo:getDevelopSettings() but I am running into the bug mentioned here (and other places) where the temperature and tint = nil. I'm not sure when this bug is going to be resolved so instead I am attempting to use quickDevelopAdjustWhiteBalance. However, I cannot figure out how to produce a consistent value from the amount setting in photo:quickDevelopAdjustWhiteBalance( settingName, amount ) For example, this photo:quickDevelopAdjustWhiteBalance( "Temperature", 1 ) produces various values depending on the current temperature value of the image.At current temperature of 2000, it produces a result of +14At current temperature of 3000, it produces a result of +17At current temperature of 4000 it produces a result of +43 Could anyone help make sense of the calculation to produce a consistent value? For example, +100 every time.

Hi All, I have the Canon R5 and use a Macbook Pro 2020 model. I am having trouble seeing clear previews in Lightroom Classic in the import dialogue box. The previews are extremely low quality even in the thumbnail version. I mainly shoot wildlife, so need to be able to see good quality in focus previews as it is a huge pain to go through and delete hundreds of pics after importing my whole CF card. I have updated my lightroom to the recently released update that supposedly provides for support for new cameras. When importing I connect the R5 directly to the computer through the USB type C connections.. I have spent hours chatting to the Adobe support team who even remotely changed settings to see if it would  work but still nothing. Examples of images below. After importing the photos are perfect.7DMKii used to show clean previews... PLEASE HELP...

Hello, my friends,I hope you're all doing well.I'd like to ask for your help.I have Lightroom Classic version 13.5.1, and I've been using the program since 2012 in its various versions without any problems.Currently, I have a catalog with 100,000 photos stored on an 8TB hard drive, which I handle with the utmost care (I also have a cloud backup).I've been facing an issue where Lightroom keeps closing constantly; it doesn't stay open for more than a few minutes. It shuts down out of nowhere, usually during photo imports.I've tried creating a new catalog and resetting all Lightroom settings, but the problem persists. I've also uninstalled and reinstalled the software. I used DDU to remove my GPU drivers and reinstalled them, and finally did a clean installation.I've increased the cache size, etc., etc...Nothing seems to keep it open for very long.My machine's specifications are listed below. Has anyone experienced something like this or have a solution? CPU : 14th Gen Intel Core i9-

I am trying to instal Lightroom 6 on a third computer. I have uninstalled it from one of the others and signed out on the second and my Adobe account says I have no activated devices. However when I try and activate it on the new machine I can't get past the licence agreement screen.  I click on Yes to accept, the window closes and nothing. Has anyone had this problem.