Questions

Hello. I have a new laptop and want to install my Premier Elements 14 on it. I deactivated it from my old laptop with no issue. Now when I put in the (confirmed official) license, it says it cannot validate the license and to get in touch with customer service. Which I did on Chat. They asked for my number and sent me this message; Support is no longer available for your product version. Phone and chat support is not available for free or discontinued software or services. You are welcome to visit our Community Support Forum: https://community.adobe.com/ where you can post questions, and potentially find answers for your product version. The forums are updated by other Adobe product users, worth noting that the community experts will not be able to assist with : registration, activation, download, and/or installation issuesI don't know what to do next. Any ideas? Thanks!D

I am using Adobe Premiere Elements 2021 latest version on Mac. When I create a new project with the default settings, and I add my short video to the sequence, the audio is delayed. I tried to export and I got the same issue.I have another issue as well that may be related. This time I have 3 short videos, everything is fine but when I export everything is moving everywhere or I have also a green line at the top. It looks completely broken, only the sound is good on this one.I tried to uninstall using the Utility, Adobe Installers. I tried to see messages in the community but I can't find any solution. It is disappointing as I just bought this product and have several issues already. Can you help?

Yes, I am still using a mid-2012 Macbook Pro with OSX 10.10.5 Yosemite.  I purchased premiere elements 13 close to when it came out in 2014, upgraded my HD to a better HD in 2016 and had no issues doing a clean reinstall then, particularly with this program.  Fast forward to now in Sep 2021, I just upgraded my HD to an SSD and opted to do another clean install.  I have been able to re-install ALL of my other apps except this one. I realize there are many posts and threads about this no internet connection issue.  I have spent hours reading them all and nothing works. I even tried offline activation, and there's a catch-22 where if you click on the instructions to do it, it takes you straight to a page where you're asked to enter a request code along with your serial # in order to generate a response code, but no where in between was there a discussion of how to get that request code to begin with. And many have posted about that issue too. I searched and anythi

Recently reinstalled Windows 10 and a clean install of Adobe Premiere Elements.   Viewing files in Organzier has no issues.   All images appears, it when I try to Print, the system shuts-down and returns the launching pad. The system saysing prepping image and then stops and back to the home screen of Elements.   I did execute a recent update from Adobe and checked the print drivers.   I also reset Preferences -> General as I saw in previous posts.  Since this was a clean install I did not think this would amtter. The images are on a storage server, so I am wondering if that has something to do with it???? Any help is appreciate.

Does anyone know how to do this? my voice recorder only records in mono and I need to convert to stereo for my project. Thank you in advance.

My frame size is set to 680X480. I need to change my frame size to 1920 X 1020

Hi, I've just purchased Adobe Premiere Elements and get green lines across the footage. I am not technically minded and have seen people discuss drivers. I have checked and both the drivers on my laptop (Intel UDH Graphics 360 and Nvidia GeForce GTX 1650) and neither of them have the roll back driver option available. (The button is greyed out) I am worried to update the drivers as I use my laptop for work and don't want to mess up any settings currrently on the laptop. Because I am a computer novice I am having difficulty in resolving this. It's disappointing to buy a new product and not be able to use it. I didn't anticipate having to make changes to the laptop to make it work.  Is this an easy solution / step by step to resolve this for someone that doesn't understand computers? Many thanks for your help and sorry for my lack of knowledge in advance.

For the love of all things holy how can i "pop in" the time line in my premiere elements? I cannot find the setting to pop it in and out the time line. I am getting so frustrated googling for the answer! Please help. Please

Ever since downloading the PE 2021 V19.0 2120809 update by preview window is so low res itis garbage. Is there a setting to increase the resolution for it?I have a Threadripper and 32g memory, I don't need a low res preview - Thank you.

I have an hour long video and I want to export a few minutes from "near" the middle to a new file... I've read page 81 in Steve's book, and watched a YT video, so I know how to go to both sides and drag the work area indicators inward to mark the section I want   What I am trying to find is a mouse or keyboard shortcut to have the work area bars "snap" to the current location without having to go all the way to the beginning and end of the video to manually grab the bars and drag them into place   Is there a way to make the work area bars jump to the current location?

1. Created a 10 sec video loop 5sec + 5 sec of reversed timeline2. Renders fine into a .mp4 clip from .prel file3. But rendering into .gif creates a black frame at the end of gif, and will not loop(also rendering of  a .gif file is slow, low quality with a choppy progress)What is the issue? N.B. Importing a previously rendered .mp4 clip and then creating a gif works fine Thanks, Adam

I know that APE depends mostly on CPU, especially when encoding however I’ve noticed that utilization of my CPU is quite low. I don’t understand why Premiere is not using all resources of my CPU. Looks that disks are not limiting the exporting process.Exporting of 5min clip takes 3h on Intel 9900k. It is 4K project and I’m using 2 pass encoding but still that is very long time and at the same time utilization of CPU is low. Any advices on it? https://youtu.be/fdeWzSiz5ZM

Using Adobe Premier Elements I am trying to copy a video (Mpeg 4) from my gopro to a DVD that will play both on a computer and also a DVD player. No matter how many times I try the DVD will not play on both sometimes on the computer though. I always tick the Mpeg 4 box but I finish up with a VOB file or a VTS file. Anyone help?Eddie Meehan  

Hi AllI have opened a video in APE that was about an hour long, removed all the parts I did not want ( deleted and closed the gap). I am now left with a 25min (approx) video , in m4v format, which I have cut into a number of smaller clips.I now want to export or save these clips totally seperate from all the other clips in the longer video so...  I have then given each individual clip a new name. So if for example the last clip in this video is 25 seconds long , I then want to seperate it and save it all by itself. "Save as" will not do the job, it only gives me .prel file that will not then re-open in APE, "Export and share" will only export the whole 25 min video without seperating all the clips.and as far as I can determine Smart Trim will not do the job eitherDoes anybody have any suggestions please or am I missing something obvious.cheersNick

Hi All, First time posting in APE forum.I am having an incredible amount of trouble using this product.1st, I have copied a number of VHS tapes with more to be done using K world DVD maker2 to a hard drive, moved them to ssd and on the advice of Adobe chat , converted them from mpg to m4v because all the mpg files had severe jitter etc, using HandBrake. These converted files are still located on the  Sandisk SSDI then open APE and add the video( in expert mode), move it to the timeline, and even though it has an orange line above it , it will still play after hitting the play button, sometimes.If I pause the play and then try to restart it, It is frozen and won't move.  If  I return the playhead to time 00:00 and then try to render the render the Video that too may freeze. I thought adobe programs should work!!I have also updated all drivers from Driver Easy and then also from the manufacterers website with the assistance of  Adobe online chatFor photography I use P

OK, I get that it's an old version, but it's paid for legally. No matter how many times I change my Adobe ID password, it wont let me login. I get an error  "photoshop.com services are currently unavailable"  I have verified my network is OK. I'm guessing the servers it's trying to reach are long gone?  Is there a patch?

Hello! I am a Mac user, and I am using the newest MacBook Air. I have been using Adobe Premiere Elements for a little while now, and I downloaded it on my new Mac! However, it seems as though Apple recently changed how they compress .mov files to be able to play them in the newest version of Apple's QuickTime Player. When I attempt to import my video files into the timeline on Premiere Elements, it reports a generic error. When I look at the error information, my issue says "File uses unsupported video compression type "ap4h." I had never gotten this error before! I believe that I have the most recent update, but I am not sure. What is my problem, and how should I fix this?

After moving a video clip that was imported from a pc file which was imported from an SD card into Project assets, when moving to the Timeline I get a audio shift of about 0.75 sec, Then the video and audio are not synced. Checking the original video file before import to Proj Assets the sync is good. How do I prevent the shift?   Moving from install to the program forum... Moderator To ask in the forum for your program please start at https://community.adobe.com/

Hi, When I import a video HEVC recorded with a GoPro Hero 9 at 240fps the Organizer freezes and stops responding. There are no error messages, but the import stops when generating the thumbnail. The process uses lots of memory and disk access, then stops answering. I have to kill the SW. See image attached. Similar behavior happens when I import the file directly in Premier Element. The file is imported (without thumbnail), but it is not possible to play it. After few seconds, the SW stops responding and I have to kill it. Please notice that I have no problem importing GoPro videos H.264 at 120fps. There are similar questions on the forum but no solution:1- https://community.adobe.com/t5/photoshop-elements/elements-organizer-2021-gets-stuck-on-high-fps-vid-pauses-thumbnail-and-faces-analysis-progress/m-p/121768982- https://community.adobe.com/t5/photoshop-elements/photoshop-elements-2020-organizer-freezes-when-trying-to-create-thumbnails-after-update-

Recently, I downloaded the free version of Adobe Premiere Elements. I thought it might help with a problem I had with Photoshop Elements 8, but it didn't. Then I noticed that when I saved a slideshow in Elements 8 Organizer, that PSESS file no longer went where it used to go.I am running the programs on Windows 10, 64 bit. I wanted to find the file so I could back it up to a USB drive.  I tried to find the new PSESS file by typing the filename in Windows' "Type here to search" box at the lower left of the screen. But that did not work. Why is that? If I remember correctly, even when I went to the C drive and searched for the PSESS file by name, I could not find it. Eventually, I figured out where it was:  it's in C:\ProgramData\Adobe\Elements Organizer\Catalogs\My Catalog 1\Projects .  But why did not normal methods of searching for the file find it?  Just curious.

what is a perpetual license? is it a one time fee for a lifetime license? If yes then does Adobe support with updates and fixes? If no then isnt paying a yearly fee the same as a subscription? sorry for the simpleton question but I cannot get a straight answer. 

I purchased Premier Elements and all I can find is how to alter and make videos. I want to work with photos/art. Did I purchase the wrong thing? How to I navigate to a project that's NOT a video?  

Today I did want to edit some GoPro 7 MP4 files in my Adope Premier elements 14.1. Operating system is Windows 10 Home - with all recommended updates. When I try to import the MP4 media I do get hte error message "the importer recorded a generic error" Any fixes, work arounds, updates or other things that could make my Premier Elements 14.1 work with GoPro 7 again?ThanksLars W. 

I'm using Adobe Premiere Elements 2018.  I'm attempting to create an ISO disc image.  I've tried creating it in the default location and a few custom locations.  However, when I select "Open folder" after burning - the folder does not contain an ISO disc image or any files at all.  A search of my computer reveals I have no files with the input name of the ISO disc image.  I'm using a Macbook Pro.  I can export the movie as an mp4 without issues.   Adobe spends a while encoding the DVD menu and Assets, then has a menu bar for burning the ISO disc image.  But this doesn't result in anything being saved.  When I try to re-export without restarting the program, it takes a couple seconds before telling me it's exported.  But again, there are no files in the export folder or on my computer at all with the name.  What is going wrong with creating ISO disc images? Is this still an option, or was it removed like burning direc

Can anyone help? I see that others are having the same problem.From MediaInfo:GeneralComplete name : C:\Users\Owner\Videos\Selows\2021 Aug Greenville SC\20210805_090026.mp4Format : MPEG-4Format profile : Base Media / Version 2Codec ID : mp42 (isom/mp42)File size : 20.1 MiBDuration : 16 s 337 msOverall bit rate : 10.3 Mb/sEncoded date : UTC 2021-08-05 13:00:43Tagged date : UTC 2021-08-05 13:00:43xyz : +34.7597-082.3851/com.android.version : 11VideoID : 1Format : HEVCFormat/Info : High Efficiency Video CodingFormat profile : Main@L4@MainCodec ID : hvc1Codec ID/Info : High Efficiency Video CodingDuration : 16 s 337 msSource duration : 16 s 328 msBit rate : 10.1 Mb/sWidth : 1 920 pixelsHeight : 1 080 pixelsDisplay aspect ratio : 16:9Rotation : 90°Frame rate mode : VariableFrame rate : 30.000 FPSMinimum frame rate : 29.950 FPSMaximum frame rate : 30.070 FPSColor space : YUVChroma subsampling : 4:2:0Bit depth : 8 bitsBits/(Pixel*Frame) : 0.162Stream size : 19.6 MiB (97%)Source stream size :