Questions

Hello, I am trying to generate PDF document for my RH2022 output. I am receiving this error message. Is it possible to know what I should do? Do I have to install Java or something like that? Thank you. 

Hello allI'm new to robohelp, while importing word to robohelp I'm facing issues- after importing i have to manually create <div> sections wherever we need it(is it possible to create automatically) are there any settings for it?-Some times images in the word files are not imported, what might be the issue? Please look into this issue ASAP

Hi!   We are using RH 2022.5.28 (updated today from 2022.3.93) and trying to use output type. Our project has about 6.000 topics, with a motherproject and childprojects (merged projects). After we generate the Frameless output and putting it on our webserver, the Search has a drastically decreased response time the first time I search. Sometimes it is 10 seconds, sometimes more where the screen shows no response at all. Users complain because they think search is broken since the screen does not indicate that it is doing anything. We use this in our company and has a lot of users, so this is why the response time needs to be faster.   What are we missing? How can we speed up this response time? Or will the update from 2022.3 to 2022.5 resolve this? Is there some files we are missing to update or something?   Thanks in advance! Bie  

Hi, I am a RoboHelp 2020 user. I have several topics that do not appear when I use the Search tab in Responsive HTML5 after generation. So, how can I make the topic titles appear in the search tab?

1)I am copying updates to Robohelp where I need to isolate copying those files to those that are actually updated. Using FileZilla I added a new topic and copied its htm file into the existing URL with its associated graphics andwhxdata Including text subfolderAlso included in the root directoryindex.*search.htmprojectdata.jsOne issue is my searches now only produce the results for the new topic, and the other sample are "corrupt". Unless there was an overwrite issue in FileZilla where I was unknowingly not/overwriting the wrong files, what files need to be copied for this to be resolved? 2)In another Robohelp Help file I have the same issue as above but additionally some of the links display the index overwriting the topic as well. I need to delve more into this, but any ideas on what files need to copied/deleted for this to work?Many thanks in advance!

Hello RH community,I would like to ask you if it si possible to put version number which is creating in Sharepoint to document in RH (for example to footer)? Other topic which could  relate with it is topic status (draft, in progress, ready for review,  send for review, reviewed and complete). What happen when I change status on Complete? It make change of version at sharepoint (increase)? Or what function has this topic status except the showing the status? 

Is there a way to efficiently process comments that someone has sent me from a Review? Can I somehow do a Split View which include the Review screen in it? On one side, see the Topic that I can edit and next to it the Review with comments?

Hello, does anyone know this error? What am I doing wrong? What needs to be adjusted?

Recommendations for good 2022 instructor led Robohelp beginner courses?

Hello,  I'm back again with another of my interminable questions. I've recently been assigned the task of ensuring that our RH2022 projects are 508-compliant. To this end, I have used WAVE to locate any trouble spots; I've found about half a dozen and I don't understand what they mean or how to fix them. For example:a red Aria tag shows the message "*role=tabpanel*"; another shows "*role=tree*"  Thanks in advance to any who can help...Lon

Hi! Im using RH 2022.5.28I have added bookmarks from my topics to the TOC. Seems pretty basic but after generating, all items that are bookmarks give a 404 error - file not foundThere are no spaces in the link name, but I  have updates the text of the TOC link. is that why they arent working? TIA. 

Hello,  does anyone know of any trainings that can help a robohelp user become better with using skins

I have an extensive content menu system set up for a help system. When I view the help system in a browser and click on a section title, the section expands. When I click on another section title, that section expands, but the first section does not automatically contract. I want to have the open menu close when I select another section title or topic in another section. I have researched this extensively and cannot find an easy way to make this happen. I would like to do this without having to rewrite the JavaScript code or Skin code used to dynamically produce the help system webpages. I can see no option in the layout settings for Close existing panels when a new one opens , Auto-collapse TOC, or Accordion TOC, and changing accordian settings (KEY_SHOW_ACCORDION) in the code files has no effect.Also changing false to true in the following code has no effect:<drillDownTOC type="boolean">false</drillDownTOC>Could it be that I am using a corrupted frameless skin, or is ther

Hi all, I am using RH 2022.4.179. Here, the setting "include all referenced topics" in PDF or Word output doesn't seem to work. Neither in my project nor in the sample project. If checked, the hyperlinks in the topics stay active but point to some temp directory. The files are not attached to the output as was the case in earlier versions.Also, the tooltip of the info icon next to the setting doesn't show any content any longer.Does anyone else have this issue? I will check in the most current version later on, I have to wait for IT to start up my virtual machine here. Thank you!Karin

I've created RH2022 Frameless output as the context-sensitive help for my Window-based App.  Every time a user accesses a help page from the app it opens as a new tab in Chrome.  This very quickly gets very cluttered.  Is there a setting (in RH2022 or maybe in Chrome) to get it to open in the same page.Sorry if I'm overlooking something blindingly obvious and thanks in advance for any assistance.FYI - this is the help site:  https://leap.sei.org/help

Hi This is a preemptive inquiry, and I'm honestly not sure if I'm making sense with this question. I am currently working on a project with RH2022 that I have broken into a parent-children scenario, saving files to my local OneDrive that I am sharing for another author to work on one of the child projects. I am potentially going to move the project to an Azure server for collaboration (we are currently setting up Azure as our web server for our hosting the frameless output). My question is this: As all of the files are stored on my local, corporate OneDrive directory, I can right-click on images in RH and select Show in Explorer to easily access and modify them--I use this extensively. If the files are all stored on the Azure server, and I don't have access to view the files the same way through File Explorer, will this still work for me?  Thanks in advance for excusing my potentially naive question. 

  Hello anyone knows how i can correct this?   type text select it insert dropdown text en complete with text normal behaviour (editor view) : text becomes italic blue (at least for me, maybe fixed in style sheet)   I have 3 instances open of Robohelp. In one of them, my original word font color is white, for every new item I add. See underscored spaces in the picture herebelow. Not in the other two ones...   When I compile and launch HH.Exe, they show normal, luckily...     thx for your help Olivier

I am having RH2022 image map editing problems. First, the image map editing dialog seemed to work properly. But after few times, the potential list of image map links displayed in the dialog stopped showing ALL bookmarks , and thus were not available to select. I reset the cache per Adobe's instruction /user/appdata/roaming/Adobe/Robohelp .  But this has not helped.1. Anyone encountered image map editing problems?2. Any ideas about dealing with Cache Problems? This could be a one time issue from have 2019 and 2022 on the same machine, and need to get rid of 2019?

I upgraded from Robohelp 2022.3.93 to 2022.5.28 and it said it had to update the project. After doing so I can no longer generate PDFs from my project. I get the following dialog box: ** I replaced the acutal document name with [DocumentName] **Failed to generate [DocumentName] PDF. Check log for more details. The ehtml file shows it make the last page of the content as a .htm and then says:Error: :80:7: Unknown wordError: Failed to generate [DocumentName] PDF. Check log for more details. Then looking in the logs_nnnnnnn.log files it shows the following error: Error in fetching reviews {"error":{"statusCode":404,"message":"{\"reason\":\"not_found\",\"message\":\"The requested resource could not be found\"}"}}Nothing else in the logs_ files looks out of the ordinary.I can also open up the old instance of this project in 2022.3.93 and it creates the PDF files as expected.Additionally I can open up the Adobe Sample project in 2022.5.28 and create the PDF as expected.&n

I have created a Help guide with RoboHelp 2020.8.34 using the Frameless output preset for a piece of software that runs in a hosted instance of FileMaker Pro, but where the Help guide opens in a web browser. I have included a set of map IDs in the generated output and sent it to the developers to integrate into their system. However, the context-sensitive Help is not working as it should. The developers have noticed warnings about missing js.map files, including one for csh-redirect.js.map in the template/scripts location of the RH output. Try as I might, I can't find any way of producing these files in RH. Is this likely to be the cause of the problem? And if so, what must I do to ensure they are present?I believe I have created the Map IDs correctly, but I am only generating the output, not publishing it - is this significant?A current workaround is to use URLs instead of Map IDs, and impose a short (300 ms) delay when calling the CSH anchors, as otherwise the focus moves i

Using RH version 2022.4.179, published as HTML5 - when I entered a search term and the results display; why does the word "Master" show up in every single search result? See screenshot below. Thank you for any insight.

I am working on some release content pages in my Help system (RH2022, release 5.whatever). On these pages, while trying to set up links to other release content pages in the project, everything started moving so slow it became impossible to get anything done. Mouse movements weren't recognized for as much as a minute+, dragging topics to build links took longer, couldn't save  and see immediate (usual) response, couldn't even move the window. Nothing was behaving, even after a reboot of the laptop. Was starting to question the laptop and / or my sanity. Then I went to the Dark Side. In the HTML, where I was trying to work on that release content topic, there were literally HUNDREDS of garbage span tag line entries. Possibly thosands - the HTML Editor refused to build the display in there too. No idea what caused it, but manually editing out all that code (and some of it migrated to the far right as well, so the horizontal cursor had to be used to see all that) on the HTML Edi

So, I've been having this issue for as long as I've been using RoboHelp, and to start with it was fine as I could work around it, but now, given the scale of the docs I've doing it's become a MAJOR obstacle when it comes to sharing information. Basically, if you right click on any mini-toc item and open in a new tab or copy/paste the URL, you get a 404 error, as the URL that is created for the mini-toc seems to be unrelated to the actual page you are on. Has anyone come across this issue? In older versions it would simply re-open the page but not on the mini-toc item (this was back in 2022), but all the latest updates just simply give the 404. Here's an example page from our live documentation: https://docs.flightsimulator.com/msfs2024/html/2_DevMode/Menus/Camera.htm Right click on any mini-toc item and see for yourself. Even just mousing over the mini-toc items will show the URL at the bottom of the browser and you can see that it's broken, and unrelated to the pag

hello, i am new user for robohelp, i made a user manual for erp system as pdf file, and i need to use it to build an on line help with the system and i do not know how to import pdf file to robohelp 

Using WIndows 10 RH 2022 latest update, the HTML5 responsive output with Azure Blue:The entire window is not fitting in the windows screen, even in full view, with the bottom of the window going bellow the Task Bar, and this hides the right-side vertical scroll bar end,AND, hides the bottom menu with its single "Scroll Up" button. But when I shink the window to 90% on the browser setting, the view is normal. Here are two images of the situation: