Questions

Robohelp 2020.4.173 with Git IntegrationWindows 10He all, We began to observe the next issue:Almost every time, when you are trying to generate Frameless output, we get an error with on Indexing references (All log before is clear)If you try to generate once more, you will get this:Restarting Robo for 1-2-3 times will fix this for 1 generation and after it you will always get an error as on screen #2 

Hello All,In RoboHelp 2020, which files and folders can be added to ignores in subversion?TIAMick Mathers

I have a quirk that I cannot understand and, at the moment, I can't resolve. Most of the time I can edit topics in RH 2017 without any trouble but occassionally when I attempt to edit a topic, RoboHelp displays the container in Design view but it's totally devoid of any content:  This time however it appears to be stuck in this mode. I can view the code if I switch to HTML view and I can preview the topic (Ctrl + W) without any trouble but the Design view will just not display the topic for editing. I've tried restarting RoboHelp, restarted my laptop and verified that I'm updated to the latest version of RH without any luck. If anyone has any thoughts on what I should try next please let me know ... this is very frustrating when it occurs as any author would know. Thanks!

I upgraded my RoboHelp Classic 2019 (Responsive HTML5 output) to RoboHelp 2020.Is the upgrade simply a copy of the Classic 2019 version of Help? I ask because I am not offered the Frameless output upon viewing my output presets in RoboHelp 2020.How can I switch the upgraded project to a real RoboHelp 2020 project, so I can use the Frameless output?Is it possible to change the skin to a RoboHelp 2020 skin?Also, all my bullets converted to diamonds. Where can I find/replace those diamonds back to the original black circles? As an experiment, in RoboHelp 2020, I selected the text and clicked the bulleted list. It added the desired bullets but in front of the diamonds!Thanks for any answers you can provide!

I would like to coustomize the top section and tile images, but I cant find the correct image ratios.Also, I would like the image on the top section to be reactive and adjust to the size of the screen, not be locked into a certain apect ratio and be too small or too big most of the time Are the image sizes listed somewhere that I have been unabel to come across?Thank you

Hi,In my Frameless output generated by using RH2020, I have about 7 to 8 tiles. By default, all show up in a single line. Is it possible to control it by having 4 tiles display on line 1 and then a line break after which on line 2 the remainder tiles?So if I have only 6 tiles, I may want 3 tiles on line 1 and 3 after a line break on the next line. Is that doable?

Hi,In my Frameless output generated by using RH 2020, the Breadcrumbs are enabled and they work perfect.I noticed that it displays the html file name in the breadcrumb and not the topic title.For example, if the file name is About ABC.html and topic title is Overview of ABC, the breadcrumb displays:chapter 1 > About ABCI want it to displaychapter 1 > Overview of ABCHow can we change this to display the topic title?

My team has been trying to use RH2020 with Git and we are seeing limited success.I (using RH 2020.2.29) am able to create a new project, commit and push it through RH > Collaborate. Now, when my team members (mostly all using RH 2020.4.173) do a pull from their RH > Collaborate, the newly created project is pulled to their local machine.However, when they open this new project and navigate to RH > Collaborate, they do not see all these options. They only see the Add Projects option. And this too doesn't work for them.We've tried this previously and it continues to work fine for the one project that we had created on the repository a month back. But for this new project, my team is just not able to see the other options under "Collaborate".On the other hand, if someone from my team creates this new projects and pushes via RH > Collaborate, I do not face any such problem. I can successfully do a pull to get the project locally, make changes and then push it back to the reposi

I have been using RH GIT branching with bitbucket with no issues.  After upgrading to update 4, i was able to push updates.  After i created a new branch in bitbucket, RH gives me the following error everytime i try to switch to any branch:Application ErrorThe application has run into an error.  Please save your unsaved changes and restart from the menu.... It also gives me that same error when i check and uncheck the Update Branch in Connection Profile checkbox. 

I updated xpj to rhpj. In the old xpj, Index was created without any problem, but in updated rhpj, most Indexes are displayed as having no link. The RH currently in use is 2020. It's a hassle to fix thousands of pages by hand, so if you know an easy relinking method, please let me know.

I am using RH2020, version 4, frameless output.  The breadcrumb trail is working, other than the landing/home page does not appear in the breadcrumb trail. I cannot find how to make the home page show up in the trail regardless of what page I am on or move to.

Using RoboHelp 2020.5.71Our CSS files contain the :root{} pseudo class to define our corporate color palette, and the rest of the CSS relies on these color variables, rather than the Hex codes. Everything looked great until I upgraded to Update 5. Now, none of the color variables are accessible in the generated HTML!(Oddly, the colors come through in the PDF. We use a different CSS for the PDF output, but the colors are defined exactly the same way.)Using the browser's inspector, I see that all the color variables are "undefined," even though the css shows them right at the top -- same as they were before the update.The only thing that changed was RoboHelp itself. Since applying the update, I haven't changed the web css. Before I log a bug, I wanted to ask here: Has this happened to anyone else?Here's what the top of my css looks like::root { --dmrc_black: #393536; --dmrc_dkgray: #58585b; --dmrc_medgray: #939597; --dmrc_ltgray: #d1d2d4; --dmrc_dkwhite: #E6E7E8; --dmrc_white

Hi,I am having a Responsive HTML5 output generated by using RH2017.I noticed a small issue with the search. When I use the search to search something I get the below message:If I re-search the same string I can see the output.   Any idea why this happens or tips to fix this?

I am new to RoboHelp. I am evaluating RoboHelp 2019 to generate micro content, as in field level help (tooltips and error messages).I am using the trial version as of now. I've followed the steps given in the online help of RoboHelp, but I am unable to figure out the flow of creating and generating microhelp.I am unable to view my output, only title appears in the output, I don't see the text which I have written.Could someone help me as to what I am missing here?A small video would help.

Since I updated to RH 2020.5 I cannot assign the simple p format anymore. It still is assigned to existing paragraphs, but I cannot assign it to any new ones. 

Hi, Everyone. Can anyone tell me how to delete an unwanted online review? They're starting to pile up in the Active Review pane (screenshot). Thank you! SCREENSHOT: 

Since I update to RH 2020.5 I cannot assign the simple p format anymore. It still is assigned to existing paragraphs, but I cannot assign it to any new ones.

I have written some RH topics that have gotten kind of long and their structure can't be easily discerned by simply scrolling.   So I want to have some links that are in-page navigation.  Obviously this can be done manually.   Before I put in that work, Is there any RH 2020 facility to generate this automatically?   Basically it would be a pane that would generate in-page links to H2/H2/H3-tagged lines in the page.     Moderator: Version corrected. RH2021 doesn't exist yet. 🙂

How can I get the top naviation skin, or any other skin besides the defaults for that matter?

Hi everyone, I'm just looking at applying a Condition Tag to a bullet point - but get an issue where the point remains despite the tag being applied to the text (as below). Is there a way to apply a Condition tag to the bullet point as well?   

I recently upgraded from the RH2019 Classic Version and am now using RH2020. When the output is generated, it is opening the TOCs first topic and I would like to have it stay "closed". I'm wondering if there is a setting or something that I'm simply not seeing. I'm still trying to learn the different interface and features so anything is helpful, thank you. Below is how it appears on the outputs. Here is what I'd prefer 

Good Day, I have a client who is currently within an Old version of RH. I'm a big RH fan, however they don't have the skillset to maintain and update. They have begun the journey with Zoho Desk, thus they now how a Knowledge Base.  My topmost requirements: a) How to export the data from RH and maintain the STRUCTURE (the TOC)b) How to export and maintain the links (they have 3000 pages, all interwoven)c) We are ok with dropping the images, as most are probably dated. Since we will review/update the pages/content, we'll grab new photos, so don't need to carry over the images into Zoho Desk A few questions:a) Has anyone made this migration, RH to Zoho Desk (or similar CRM), any insights? b) Has anyone made this migration and messed it up badly (smile!) or would like to share their top do's and don'ts. We are interested. We are tinkering with the idea this week since we had the main RoboHelp folks all RESIGN - leave the project, so probably no better time to

I am learning the new Robohelp 2019 UI. I need to be able to find where I have used conditional tags in my content. In the classic Robohelp UI, you can go to Pods - Conditional Build Tags and right click on a tag, then click Properties to see where the tag is used. I do not see that option in the new 2019 UI. I right-click on the tag under Condition Tags and only see these options: Edit, Delete, and Select Multiple.It was very helpful to be able to see where the tag was used. Do I need to manually keep track of where I use it now? Thanks in advance.

HiI am using RH2020 (update 4) Frameless skin for my project.I would like to know how can I set the first row of the table as table header. I have created a style for the table but I couldn't find an option to set the first row as the table header. Can this be done in the Table styles or do I need to specify it in the HTML code. 

With the new RoboHelp update (2020.4.173), Adobe introduced support for Zoho Knowledge Base output and the ability to create publish profiles that would publish contents directly to Zoho KB. Unfortunately, despite many hours of testing and tinkering and back-and-forth communications with both Zoho and Adobe support, I was never able to make this work. During my many interactions with Zoho support, I was told something quite worrying by one of the second level analysts at Zoho Support (I'm paraphrasing here):"RoboHelp seems to have no place for you to enter your ClientID and Client Secret, which is required in addition to your Zoho credentials before RH can make any API calls to Zoho KB. I don't see how this integration to Zoho KB could work if you can't enter these anywhere in RoboHelp." I guess  the first thing I should ask is whether anyone managed to get this integration working despite what the Zoho Support analyst told me? Detailed steps to reproduce the issue: