Questions

Running RoboHelp 2019 (update 12). I produce responsive HTML 5 help for a software application. The help will be hosted in the cloud (e.g. Azure) and users will access it via a link within the software application (something they have to sign in to, to open/run).  The application consists of a standard feature set that all users receive but also includes a number of optional a la carte modules/features that they can purchase/subscribe to. Here's the big picture "ask": I'd like to restrict users from accessing help topics for modules they haven't purchased. Generating and hosting 30 different permutations of the help based on all the possible combinations of product modules is untenable. General steps would look similar to this:User logs into software application (authentication is managed via Auth0). User only has access to software modules they've purchased.User launches help from software application. Some solution detects which modules the user has.The help opens

Does the following scenario work? 1. Server holds WebHelp Version 1.2. Edits are made to apage.htm in the source and saved.4. The WebHelp output is regenerated but it goes to a directory on the desktop. (WebHelp version 2).5. The apage.htm in WebHelp version 2 is copied and pasted into Server WebHelp Version 1.If the above scenario does not work, detailed information about why it does not work is needed.  Thank you,Cynthia

I'm using RoboHelp 2019 and producing Responsive HTML 5 help.I am trying to match the help site to the web based application. In the app, hyperlinks are blue with a dotted underline when active:  When hovered, they have a blue background with white text.  I have achieved this for standard hyperlinks, but for some reason, this doesn't work for related topics and breadcrumbs. The background is blue, but the text is also blue and therefore can't be seen.  I did a fair amount of online research and discovered that the order in which active:, hover:, etc. are ordered in the CSS is imperative, but this doesn't appear to have made any impact. I also could not find a style for breadcrumbs. Any ideas? Many thanks in advance.

I'm using RoboHelp 2019 and producing Responsive HTML 5 help.I'm trying to match the help design to that of the web based app. I would like to remove the shadow that appears on the Search field on the header bar, but can't find which .CSS the setting is stored.  Any ideas?Many thanks in advance.

Does anyone know how or if can do Search for variables in the Variables listing? We have a large number of Variables defined and in previous version of RH2015 the Variable Search was a much used time saving feature. That does not seem to be available in current RH2019 or the feature is just very hard to locate. Thoughts/Suggestions? We are currenlty using RH2019 Update 9 (14.9.0)Thanks,Leona Jackie Sexton

I was wondering if anyone could help with an issue I am having with RoboHelp 2019. Last week, I outputted a project using HTML5 and it worked fine. Now I have tried to output the same project and the generation is failing. I have found that the links are now broken in one of the books in the project and the text "format= has now been added to the topic name in the table of contents. The topic title is 'Close_Matter_&_Cases'. Does anyone know if this text is causing the issue and if so, why it has just appeared now? I am using RoboHelp 2019.

I tried to import a skin that I had created for another project. After selecting the Import option, I browse to locate the skin but when I pressed Open, it opened to an empty folder and I couldn't continue with the Import.Is Import the Skin the option I need to use the skin I created from another project?What am I doing wrong?

Can we get a list or report of topics that have been excluded from search?

There are three issues that can occur in our project when genereating word docs with RoboHelp:RoboHelp flags all topics, images, and files with an error in the Output View port and fails the generationThe generation progress bar freezes around 20% and hangs on processing images (have left and waited for multiple hours, it never finishes)RoboHelp will hard crash during the processing of images Known current solutions for the above mentioned issues:Force close RoboHelp through the task manager, reopen and try to generate again (usually works on the first attempt)If force closing does not work, restart computer and try again Has anyone had similiar issues?

I'm using RH 2019 Classic (14.0.12.0). All of my conditional build tag expression definitions in my HTML5 outputs have been switched to Advanced (I was only using Basic before) and I can't switch them back. Not only that, they're wrong.   In the picture above, the red box shows that the Basic radio button isn't active.  If I create a new definition in an existing output, I can build it using a Basic expression and save the expression, but I can't apply it.  In the picture above, the Update button never becomes active for the new expression.  In fact, trying to update the conditional build tag expression for any existing output won't work. The Update button never becomes active. If I create a new output with a new conditional build tag expression, I can build it using a Basic expression, save it, apply it to the output, and still edit it as a Basic expression. So, in all of my existing outputs, all of my conditional build tag e

After publishing Help center to our client, we received a security issue for "Cross Site Scripting", is there any solution to handle this issue?

Hi all,Like many of us these days I'm working from home remotely over a VPN. My projects are created in Robohelp 2019  Classic (which has the latest updates installed), and they are all on my C drive in the office. My problem is that every time I try to preview a topic OR do anything at all with a snippet, the application crashes.  These were working ok when I was last in the office. I did occasionally work from home too in the past and they were fine then.  Obviously I can generate the project to preview a topic but this is time consuming. I can also copy existing snippets (which we change to HTML text once in place - we only use them for the note/caution icon associated with them) - but this is also more long-winded. Can anyone help or is this just something I'll have to put up with until I'm back in the office?ThanksLaura

HiI am using RH 2019 Frameless skin and I would like to know if it is possible to increase the Mini TOC item-level count in Topic Page > Mini TOC. By default, RH provides item-level 1 to item -level 6.I have a topic with 7 headings and in the output at the right hand pane that contains the Mini TOC, only 6 headings are highlighted as I scroll through the page and the last heading though displayed is not highlighted.In Layout > Mini TOC, I have set "Use Headings from" 1 to 6. As per my understanding the headings are not highlighted because RH 2019 provides only 6 item - level count. Please correct me if I am wrong.

Hello,Can I use common assets to my projects?My project consists of  merged chm projects in a main chm project, consisting in 34 separate subprojects, this in 3 languages.All of them contain an enormous bunch of duplicate files:a css sheet, logo's, symbols.They are replicated around a 100 times troughout the files.I fear the moment something changes....I plan to move to RH2019 (modern) once pressure is gone to advance with the real work. If it is possible in that version I would be happy too. best regardsOlivier 

I wish to add URL links in the title bar (such as Home, Applications, Tasks, Contacts) - placed horizontally across the title bar and equidistant from each other). For example, if you go to the Microsoft homepage (this is an example only) - you see the applications listed across the top horizontal bar next to the logo. How do I add such links to a title bar in a Frameless skin being created in Robohelp 2019? Please help.   

I need to use the help project for mobile and add steps for Andriod and iOS devices. Is there a way to include tabs or collapsible sections within the help page like in this screenshot from Twitter? As, we need to apply switcher based on device. I can only find expanding text.

Is there a trick to getting the alphabet to display in the Index pane in Responsive output? i can get it to show when I ensmallen* the browser window, but not when large enough to show in desktop view.   * make tablet or phone sized

I was wondering how folks in our RH community create your best way of "Back to Top" feature. I would like to efficiently create a "Back to Top" link in multiple places on my usually very long topic, so user are used to seeing Back to Top link when they start scrolling down the topic. Example screenshot below. Thank you, all.(using RH2017 screen as an mockup/example)

I'm using RH 2019.0.12. I have lots of numbered lists of steps with paragraphs of content that fall beneath them:   Everything aligns perfectly until the step numbering goes to double digits and then things fall out of alignment (shown in Step 10 above).  This is what my CSS looks like:   I suspect this has something to do with the padding-right value, but I'm unsure how to fix it. Everything I've tried seems to only affect the space between the decimal following the integer and the step's content, which just recreates the problem.  I did not have this problem in RH 2019 Classic. That CSS looks like:   I tried adding these values into my new CSS, but I'm pretty unfamiliar with this format and it did not give me the desired results (probably due to user error). Is there a way to fix this alignment issue? Thank you. 

Hi everyone, I use Robohelp for many years now and recently updated to RH1019.12 . In our Microsoft HTML help output we use lots of graphics with image maps to let user select his topic of interest on a dialog for example. Quite often, when updating the graphics, the related image map areas need to be moved and/or resized due to changes on the graphics. Doing this using the mouse cursor is painfull and takes ages to get correct location and size, especially when trying the re-align the image map areas. In earlier versions (RH2017, or in RH2019 Classic) one could select the imgae map by cursor, then move or resize using the arrow keys in combination with the SHIFT button. This is not possible any more in new RH2019 HTML interface. Is thiS  a bug or by design ? Or maybe there's a smart workaround (other than directly editing html code). any help appreciated 

Hi - I have 2019 and using Oceanic skin with the Framless WebHelp Output. The TOC has 16 Folders (books). In only one folder all the Topic pages are missing the container panels. They are only showing the Center Panel (middle section).  

Hi, Does RH support Hindi language?If not, is there work around of using Hindi language. We have clear requirements from client to provide content in Hindi language. 

If you have just upgraded your project and you can't get it to generate for a first time, check that the Default Topic field in your output preset has the correct topic selected and does not say "First_Topic.htm".   I'm doing some tests upgrading old Multiscreen HTML5 projects, and the Default Topic does not transfer across, instead changing to the default file for a brand new blank project.

I uploaded to my RoboHelp project my company's logo that was created for black/dark background as is in the Skin Header. It is visible in RoboHelp project skin. The Header height is 60 (I understand this cannot be configured). My image is 100 px (width) and 57 px (height) and I entered the logo width as 100 px (i.e. under the Header>Logo>uploaded logo option.However, when the project is generated and displayed in the browser, it isn't visible (see image: HTML5 output preview in browser). It doesn't matter if the image is a jpeg or png; I tried both. What am I doing wrong?

I would like to create a On This Page TOC or Links on each topic in which Heading 2 or Heading 3 sub-sections are listed in the top right corner of the topic allowing the user to "jump" to these sub-sections and not have to scroll down and read the whole topic in order to find them.