Questions

We are trying to use SharePoint Online and/or SharePoint 2013 Classic to check in documents and are getting the attached errors. We cannot figure out what the error means in order to troubleshoot.

Using Robohelp 11, when publishing webhelp to the 'merged projects' folder, a masterdata.xml file is not created.  When I then open the html file to read the help text I just created, there is an error message on screen stating 'unable to read masterdata.xml.Does anyone know what creates the masterdata.xml file when publishing help files to the merged projects folder please?Any suggestions would be greatly appreciated.

Hi Everyone, Wondering if anyone can help me with an error message I'm seeing in RoboHelp 2019 (not classic). I don't understand what the message is saying or what the problem is.I pasted images into a topic. In Author view the topic looks fine. In Preview view I can see broken image links. Because these are missing from Author view I can't delete them. When I look at Source view there is an error message.In Source View:I see an error message but I don't know what an alt attribute is, why it might be missing, nor how to fix the issue. "An alt attribute must be present on <img> elements. "In Author View the page looks perfectly fine:In Preview View the page is not OK:I have saved all changes, even closed and reopened RH.  Note that the "unsaved changes asterisk" is missing and that corroborates that changes made to the topic are saved: Does anyone know what's going on here?Thank you!

I'm using the latest RH 2017.Our Help system contains a bunch of merged child helps (using the Responsive HTML5 output) that are generated into the mergedProjects folder under the parent. These helps., use Dynamic Filters as well, one for each child help. When I manually open each xpj inside RH, and I generate the help systems from their respective Responsive HTML5 SSL using RH's interface, the Helps merge together fine, and the filters work properly.However, when I use my batch file using RHCL (RoboHelp Command Line) to generate the outputs, the child helps do generate successfully, but they are not merged together completely even though they're generating their outputs into the same location (into the mergedProjects folder). Because of this, the child helps do not appear when I click on the Filter tab and each help is separate.Does anyone else see this bug? Or am I just doing something wrong on my end?I really hope I can find a workaround or that Adobe can fix it, because with RHCL I

I'm in Robohelp 2017. I'm using corporate-approved icons, so I can't swap them out for other images. I'm editing the Charcoal Gray layout, and the icons look fine in Desktop view. I saved the same icon as every view, in both active and passive, so it's exactly the same icon throughout. However, when I display the same icons in Tablet or Mobile view, they stretch horizontally. The most noticeable ones are the Index and Glossary icons. I tried editing the image size so it was stretched vertically to counteract the distortion. A also tried adjusting the canvas size and the image size in Photoshop. However, the icons still look exactly the same.Desktop IconsTablet Icons

Hi all,I am using RoboHelp 11 and RoboHelp Server 9.Some of my ToC books are not opening, but the rest are working just fine. I have these same books on a different project, and they're opening fine. Both projects are published on the same server but in different areas. They have been working just fine up until this point.Thank you!

I'm editing the Charcoal Gray layout for HTML5. I indicated that there should be a red border in the tablet view when an icon is active. It works on everything except Search. When you click Search, it's red at the top for about an inch, and the rest of the border is black. Has anyone experienced this before? I can't think of how to correct it.

I've just updated to the latest version of RoboHelp 2019, and managed to import projects by deleting the XPJ and CPD (or they won't import...).But now my project has lost all it's variables. this isn't an issue for this particular project, but one of our larger projects has multiple flavours of help, with a complex and lengthy series of variables, probably 200 or so.So it's back to waiting for update #2? The stupid thing is I like the new version of RH, it seems intuitive to use. But I can't upgrade until they find a way to deal with the existing functionality, or I'm going to waste time I don't have recreating something that already works.

I know we can add a watermark in MS Word. Is it possible to add one directly in RH?

I tried to take the PDF from a CHM file and i am getting Script Error. The chm has 12 topics. I am getting script error for 3 topics. Kindly help.

I've run into an issue with RH2017 where the text output does not match the source. As an example,in the source I've got section headings in Tahoma and the body text in Segoe UI, yet in seemingly random instances, the Responsive HTML5 output text is random in size and font style (Arial, New Times Roman, Calibri, etc.)In some cases I've been able to go in and change the applied style to (none) and then reapply the intended font style and the output is fixed. This hasn't worked in all cases and yet I still don't see why the output style could be different from what is in the source content. Anyone have any ideas? Examples below:Robohelp Source:"Protocol Tab" is Tahoma; SIP Settings description is SegoeUI.Responsive HTML5 Output:"Protocol Tab" appears to be New Times Roman; SIP Settings description is Calibri.

Hi there,I've got a help system with a parent project and 25 child projects. Where do I create a glossary for all of the projects?I have created a glossary in the parent project but it doesn't show in my published help.Every hint is welcome!Regards,WernerI'm working with RoboHelp 2015 (12.0.4.460)and Windows Version 10.0.17763 Build 17763

Just thought I would check in to see if in RH 2015 you can copy a project folder from one project to another.  I was able to use the resource manager to move a topic into another project but not the entire folder.

I have a new server I am publishing my KB's to. All the KBs are viewable, but the search function does not work.It still points to the old server. How do I update that? I haven't been able to find a way to do this. Thanks as always!

In RoboHelp 2017, the Multiscreen HTML5 output type provides a Use Lowercase File Names (Recommended for UNIX) option. This works great. However, the Responsive HTML5 output type does not include this option.Why doesn't the Responsive HTML5 output type include this option?Is there an update that adds this option to the Responsive HTML5 output type?How are RoboHelp 2017 users supposed to generate Responsive HTML5 output that is UNIX-compatible? Does RoboHelp 2019 Classic support this option for Responsive HTML5 output?Does RoboHelp 2019 support this option for Responsive HTML5 output?If RoboHelp 2019 doesn't support it, how are users supposed to generate Responsive HTML5 output that is UNIX-compatible?

Hello, I am dealing with the following issue: In the RoboHelp 2015 project I am working with, there's a conditional build tag expression designed to "hide" images for 508-compliant Output. Today, when I generated 508-compliant output, there's large white spaces appearing where the images are in standard output (see below screenshot). I checked the code, and I don't see an issue as far as I can tell, and this issue normally doesn't come up. has anyone dealt with such issue before? I don't spot a similar conversation thread in this forum, but perhaps I didn't see it...

RH 2017 latest buildIn our HTML5 responsive output we have very large merged help system with thousands of topics. We use a footer at the bottom of each help file that is stored in a snippet. That snippet is then referenced from the footer section of the .htt file so that any topic that uses the .htt file gets that footer. The problem is that if a search term is something in that footer, it picks up ALL the topics.Is it possible to limit the Search feature to only search in the body of our help topics and to exclude text located in the header and footer regions of the .htt? That would get around this problem I think. If not, are there other ways you can think of to get around this issue?

Greetings all, So, I have a project which includes multiple topics. Some topics include multiple drop-downs, and the project is published to HTML5 using the responsive layout.When viewing the published content on an Android device, the content is displayed perfectly and the drop-downs function as expected.However, on an iOS device, when you expand a drop-down, the screen jumps to the top of the page and you can't scroll down to view the expanded content. I get the same result when testing the drop-downs in the Employee Care sample project (Employee Care - HR Polices and Procedures - Dependants Leave).Steps to Reproduce:1. Open the Employee Care sample project2. Publish responsive HTML53. Access published content via iOS device4. Navigate to HR Polices and Procedures - Dependants Leave5. Expand the first drop down6. Scroll down to the second drop-down and expandAs far as I can tell, this is a bug in the HTML5 Responsive layout, and I have logged a bug for it.So, my question is ... does

Okay, the background. I'm currently using RoboHelp HTML 11.0.3.268, with the latest updates as I write this, having updated from RoboHelp HTML 9. (I know that people will ask, and I understand, so I'm stating as much information up front to ensure that nobody has any questions of their own.) My main RoboHelp project is broken down into eight separate subprojects, with an output of CHM and WebHelp HTML files. In addition, my supervisor had an issue with viewing the new RoboHelp 11-generated HTML files in Google Chrome, so I found and added the RH11 files recommended by RoboHelp Help (WebHelp issues in RoboHelp versions 10 and 11). Immediately after doing this, though, I cannot generate WebHelp files.As soon as I select between any of the WebHelp Settings menu, a popup appears that reads "Invalid media. Cannot create file", followed with the directory path of the project's main .htm page.  Short of reinstalling RoboHelp HTML, what options do I have to be able to generate a valid set

I have about 50 tables in MS Excel. Each table has 20 rows and 4 columns approximately. For single-sourcing it makes sense to use RH as this information will be available in the help output.How safe and recommended is it to copy-paste from MS Excel 2016 directly to RH topic? I can manually apply the table style to the copied and pasted table. But will it create any problems in the output or any other known issue with this approach?

Hi. Is there any way to increase the font size of the text in the RoboHelp (11) UI itself, that is, for example, the items that appear in the Project manager, Topic List, Single Source Layouts, and other panels?I have my monitor set to optimal resolution, but this seems to cause this text to be too small for comfort. Is there a way to increase the font size from within RH? If not, is there a Windows-level change I can make?Thanks!

We're working in RH2017 using the Responsive HTML5 output.We would like to have the TOC pane collapsed each time our intro topic is visited or at least the initial time it's opened in a session.Currently when the topic is opened it looks like this:We would like it to be collapsed so the intro topic doesn't look so busy - like this:Is there a way in RH2017 to set this up for just this one topic? Maybe using jquery or a RH scripting method?I've researched the RH forums and have found nothing.Thanks!

HiIs there a utility available for doing the above?

Hello Everyone, In reading through forums I have found best practice when output is required in a  variety of languages is to create a separate RH project for each language in its own directory. Re: Bilingual help application The post is quite old, 2007. Does this recommendation still hold for RoboHelp 2019 or does it make more sense to use conditional attributes?Topic was mentioned in RH 2019 webinar, but too briefly.Thank you!

I've created a 'user guide' with RoBoHelp 2017 that uses Azure_Blue layout generated as a Responsive HTML 5.  It looks fabulous when using the index.html from my computer in Chrome, Internet Explored, Edge and Firefox.  When I open the 'user guide' from the link in our software (from the internet) it looks great in Edge and Firefox but I receive the following in IE and Chrome: My software developer believes it has something to do with the following blank area:Any thoughts?