Questions

How to I Expand ALL and Collapse ALL drop-down dropdown text.Doesn't RoboHelp have any method to allow all drop-down text links to expand ALL, or collapse ALL.  There are times were uses want to view all content, rather than being forced to click to open each category.

I have a script for webtrends tracking that I need to add to my master page header in RoboHelp 2015. The script does not have "https:" or "http:". It simply has "//www.abc.ca..." and it is supposed to automatically pick up both http and https. Unfortunately after I enter in the script and save the master page, RoboHelp automatically adds "file:" to the front of the "//www.abc.ca..". As soon as this happens, both the tracking does not work and the page becomes unbearably slow as it is trying to find a file that does not exist.Anyone seen this behavior before? Ideas on how I can overwrite the automatic script edit that the program is doing?

Hi all, Using RoboHelp 2015, HTML5 output.  TOC font renders very tiny. Appears normal in Chrome and even Explorer (gasp).  Any idea why this is happening or how to resolve?

I am currently using Robohelp 2015, although we may be upgrading to 2017 in the near future.In the online help, I frequently use drop-down text.The drop-down text is preceded by vertical arrow facing down. I would like to change this to a horizontal arrow that becomes vertical when the user clicks on the link to open the drop-down text.How would I do this in Robohelp?Obviously, I would need to change the icon to a horizontal arrow. What do I need to do next to make the arrow rotate after the user clicks on the drop-down link?

I created my project in Rh 2015 and used a multiscreen HTML output, but upon upgrade to Rh 2017 I would like to use a responsive HTML output.When generating the responsive HTML output, a font in the topic pages does not render correctly, specifically, Arial Narrow. I have Arial Narrow baggage files in the project, so I am not sure why the responsive HTML output won't render it even as the multiscreen HTML output looks fine.Multiscreen HTMLResponsive HTMLThe responsive HTML skin looks just fine, BTW. No complaints. It's just the rendition of Arial Narrow in the topic pages that has me baffled.

Hi!Not unlike the comment of a user having a similar issue with RoboHelp 8, I have just had the latest versions of these programs installed and when I try to import a FrameMaker file into RoboHelp, RoboHelp advises me that I need to install FrameMaker.Any suggestions on how I might fix this?Thank you!

Hello there,I am simply curious whether RoboHelp users in this forum have a preference for Responsive or Multiscreen output, and why. Thanks, in advance, for the feedback.

Is there a way to add a hyperlink to an external PDF without creating a baggage file? The baggage files seem to be taking up to much memory and slowing things way down within Robohelp .

Unfortunately after spending a significant amount of time on a topic (Responsive HTML5 format) I seem to have lost all the content. I put my computer in standby mode, but later restarted it, and I can only assume I hadn't saved the file in question. So frustrating.Is there a location for temp files that I might be able to recover from? And for future reference, is there an autosave feature that I can set to save all unsaved files every so many minutes?

Hi,I have created a project that contains bookmark links to locations both within the same topic and to locations in a different topic. When I generate the project in Responsive layout, the links do not work in mobile browsers (Safari, Chrome). They work fine on desktop.First, or links within the same topic, pressing on the links in the mobile browser shows that some additional text is added to the link in the form: ?random=1b1falkfh... This text is included after the ".htm" of the link parent topic and before the "#" of the bookmark.For example, a link to the bookmark "step_c" shows:  http://www.mysite.com/manual/topic_2.htm?random=1b1fbn7fl_0egkh2j80#step_cSecond, links to a different topic simply go to the top of that topic, not to the bookmark. These links do not appear to be corrupted, they just don't function properly.I generated this same project as Webhelp and these links all work properly in mobile browsers. It seems as though the Responsive layout is corrupting the bookm

We have context sensitive help links from our software to our help site. On William's site, it recommends to have the CSH URL from the software in the form www.helpsite.com/index.htm?rhcsh=1&rhmapno=10. However, I've found that www.helpsite.com/topic.htm?rhcsh=1&rhmapno=10 also works (replacing index.htm with topic.htm). Does anyone know of a reason NOT to use topic.htm in the URL? This method looks better to me as it reduces the number of redirects a user sees before the help topic is displayed, but maybe I'm missing something.I'm using HTML5 layouts in RH 2017.

Hi everyone,I researched the RoboHelp forum on this issue and found that the recommended way to add photos to RoboHelp is to insert them. I didn't know that, so I've been using Snagit to capture my images and then pasting them into RoboHelp. I know RoboHelp has an image capture feature, but out of habit, I stuck with Snagit.I have some questions:In many cases, I have image 106.gif and image 106.png, and these are two completely different images. Can someone tell me why these have the same number and also why one is .gif and one is .png?Many of my images appear in the Images folder in Project Manager, but many are outside of the Images folder in Project Manager. RoboHelp will not allow me to move the outlier images to the Images folder. Why?Is it possible to rename these images within Project Manager without messing something up? Or would you recommend I leave things as they are?Lastly, since it appears the recommended way to add images is to insert them, do you also recommend I use Rob

We are on the latest service pack.I follow the Help instructions to create a WebHelp skin:Right-click on Skins folder in Output Setup.Select Create Custom WebHelp skin.In WebHelp Skin Editor, make a minor change to the background color and click OK.Click Update View.Click OK.In Save As dialog box, enter name of this skin and the file name and click OK.Nothing appears in the Skins folder in RoboHelp or when I look in the folder in Windows Explorer.Is this feature broken for WebHelp in RH 2015 or is there something I'm missing here?Thanks.Carol Levine

RoboHelp HTMLRoboHelp 2017Is there a way to set RoboHelp so that any hyperlinks which appear in popups are disabled? Here is what I am doing...I created a straightforward topic Terms and Definitions. I link terms from one definition to other terms in the same file. For example, I have defined Trailer as a term, and I have defined Tractor as a term. Within the definition for Trailer, I refer to Tractor; within the definition for Tractor, I refer to Trailer. From within the Tractor definition, I have set the hyperlink to the Trailer definition to display that definition in a custom-sized popup of 400x300. These hyperlinks work just great, except for one thing: within the popup displaying the definition for Trailer, the hyperlink that refers to Tractor is hot. If I click that hyperlink, RoboHelp opens another popup within the current popup, but it is blank. What setting must I use to remove hyperlinks in popups?  Or what settings am I missing to prevent nested popups?This is a sectio

Does anyone know how to display/add the image typically used to indicate that the link opens to an external site?  I'm thinking of a square with an arrow coming out of the corner, or something like that.  I'm concerned about spacing and sizing as the hyperlink is within a sentence. How can I get it just right?I'm currently using Webhelp w/RH11 and Responsive HTML w/RH2017thank you!

Hello All,I've been using RoboHelp 11 since 2014 after initially downloading the trial version and then buying a licence online. As such, I have never had an installation CD. The installation files were all downloaded in 2014.I have been allocated a new laptop and tried to install RoboHelp 11 on the new laptop. I used the original install files. However, the install throws up the following errors:    When I open RoboHelp and try to edit an html file, the editor does not launch - obviously because RoboHelp has not been installed correctly/the install has unresolved errors.  Would appreciate any advice on how to go about fixing this....Many thanks in advance!- Sophie

Hi,I'm authoring a help system in RH15. The output is Responsive HTML 5, and the help will be running on the latest versions of IE and Chrome in my company.I have a topic that's supposed to open in a new browser tab. I don't want the navigation pane to appear, and it doesn't, but a "Show" link appears in the upper-left corner of the window. Is there a way to remove that link from the topic so it doesn't appear on the page? I don't see any reference to it in the HTML code for the topic, and I haven't found a setting yet for this kind of thing. Any ideas? Thanks, as always!Tim HuddlestonCharlotte, NC

Hola muy buenas tardes, soy nuevo usando el robohelp, y actualmente ya tengo mi ayuda finalizada, sin embargo quiero implementar la busqueda que trae en la plantilla Charcoal_Grey para que me detecte el texto que incluyo y me busque en toda la ayuda.

I wonder if it is possible for a normal user to get the information of te date that a Worddocoment is made and later on is transferred to a pdf file.

Hi guys,Just wanted to find out if people using RH2017 are experiencing this problem (I'm on RH11, Multiscreen HTML5).Conditions: Output contains dropdowns with Twisties enabled, skin/screen layout includes Highlight Search Results checkbox.1. Search for a word that occurs inside a dropdown.2. Select the Highlight Search Results checkbox.3. Click the search results link for the topic with a dropdown.Can you confirm that the twisty image is not "twisting" when the dropdown is opened because of search highlighting? That is, it is still in the "closed" position, even though the dropdown text is displayed?e.g. In the image below:"Tip" shows a closed twisty image and the content is not displayed (search term is not in the dropdown text)."Entitlement" shows the closed twisty image, but the content is displayed because 'care' is highlighted from the search.I've quickly tested Multiscreen HTML5 and Webhelp in RH11 and see the same behaviour in both outputs.Many thanks

How do you import a Responsive HTML5 skin from another project? It doesn't appear to be in the same location as your usual .skn files, !SkinSubFolder!. In fact, I'm not sure where it lives - you access it and edit it from the Single Source Layout, which is really different. What file extension does it have? What folder is it under so I can use Import>Skins to add it to the project? (can we still do that??) Thanks much!

In previous versions, I used the WebHelp format to create online help for our web application (run through a browser). Now that we have upgraded to RoboHelp 2017, I am wondering if we should be using the Responsive HTML5 format instead. Our web application can be run on a tablet or phone, so I am wondering if the compatibility will be better using HTML5. Are there other reasons we should be using HTML5 versus WebHelp? Any input would be appreciated.

Hi There,Need urgent help to sort the issue.Problem Description:1. While i am generating the Responsive HTML5 output using Indigo layout through Robohelp 2017.The topics and pages that opens, opens up at 100% zoom on my desktop, but when i am providing the same output to the others the pages are opening bit minimized.Please view images:On my system at 100% zoom the output can be viewed as: For the main pagethe above image is at 100% zoom on my desktop Main page.For topic plz see below imageWhile when i provide the same output to some other person and they opens up that on their location, then the output is viewed something like this:While i am using latest CSS file.Regards,Richa

I'm using RH 2015 build 12.0.0.306 on Windows 10.The main window of the RH HTML main window seems to have a "magnetic" border, attracting the mouse cursor when the mouse is close to it.  This creates problems for me when I'm authoring on a laptop with limited screen space.  With several apps running along with RH, I'm often moving from one app to another as I capture screens, edit images, and edit in RH.  With the magnetic border of the RH main window, it becomes difficult to put my mouse where I want it - outside of RH but near it's border.Is there any way to turn this magnetic border off?If not, I'd advocate strongly for it to be defeated in the next version.  It hinders my workflow more often then it helps.Thanks for comments,Ben

Hello there,I have a Robohelp 2017 project with multiple FM projects linked to it. Recently, we decided to keep only the WebHelp output and do away with the PDF outputs. So, I need only RH as source. However, as it stands right now, there are hundreds of HTML files and images that are currently used in the RH project (imported from the linked FM files).Is there a way in which I can unlink the FM files and retain the HTML and image files that were generated as a result of the linked FM files; as well as retain the folder structure so I can add new HTML topics to the folders?Or do I have to create a new RH project and import all the files there? Kindly advise.