Questions

Hi all,I hope, one of you can help. I'm working with RH 2015 and Windows 7. I'm creating merged projects in responsive HTML5 with the two default layouts "azur_blue" and "charcoal_grey"With my previous merged project, index key words that were the same were merged into one key word containing the topics from all child projects. Apparently, this no longer works. Instead, I get the index key word separately for every child projects that contains it. I already checked the spelling of the key words; it's exactly the same. Furthermore, some of the key words are always displayed "open", even though they were not clicked. Those key words do also not close when clicked.I already made a little test to see if it is a problem of the layout - it is not. It is also not depending on the browser, I tested with Chrome and Firefox.I add some screenshots to make more clear how it was and how it is now.This is how it shoud look like: (you can see that the topics are from different projects by the AE, LC2

I'm working in RoboHelp 10.  When generating the output, I check "Show Context in Search Results."  When someone searches for a term, they get a list of each topic where that term appears, and they see a short summary of the text from that topic.  However, the summary includes words from a header on a master page, and it includes the words in an <h1> headline, which is the same as the title of the topic.  So the summary is almost useless.  Is there a way to exclude content from a master page or a style in the search results?  Better still, is there a way to write a separate summary of the topic that will appear instead of the first few words in the topic?

There is only the Exe to download from the Adobe site for RoboHelp 2015, but after install, when trying to extract, I receive error message that "the file archive part is missing"

I'm having more trouble with this project. I believe I've followed the steps correctly, but no mergedProjects folder is created. I have tried generating to the existing project and to a WebHelp folder outside of the project, but no luck.Am I understanding correctly that you add the special icons in the TOC in the Master project and then generate. Then the mergedProjects folder is created. Then you generate each child project to the WebHelp file?Help is appreciated.Thanks,MDawn

Hello everyone.Please help me out with this.I mistakenly have created 2 folders with same name let say "Configuration."One folder has one topic "New Topic" and the other has many which is the original and correct one.I had deleted "Configuration" folder with topic "New Topic" yesterday but today when I launched Robohelp I got both of them(Folder and Topic) were back with the cross mark. Now when I'm deleting both again this error message is appearing If anyone is aware of this help me ASAP

RoboHelp 11. I make documents for multiple customers with highly proprietary content. I specifically customize my RH projects, for example to use certain colors and CSS and no glossary, HTML output only etc. But I must recustomize the RH project for each customer. I tried using the previous project as a "project template" for the new customer, but some files are left behind when I convert the project to output, and I must seek these files out by hand. It is a messy and error prone process. Can't I save my project as a template such that I can base a new project on it without it including the last customer name and files?

Hi,How do i create a content in topics in expand collapse format? including popups

I have a software that has Web help bundled with it. The help is massive with a lot of content. At times users find it very dry and tedious.Is there a way to add some cool features/interactivity/ Did you know popups to make the help more interesting/appealing?Any other tips using the existing framework and version? I use RH version 2017.

Hopeful someone can help me.I'm not very experienced in this.I've just upgraded the Robohelp 11 to 2017 because I couldn't generate the project to DOC / PDF as Robohelp 2011 was not compatible with Word 10 (Office 365).When I try to open my old Robohelp 11 project in the 2017 version nothing happens!! It's all empty. What to do???I couldn't find an exact answer elsewehere. I found a string with some very technical and for me difficult steps to go through.Hope someone can help

HiI am working on a project with a master and two child sub projects and cannot get my head round the way breadcrumbs work with Responsive HTML5 output. Unlike Webhelp output where the Home link in breadcrumbs goes back to the master project Home, when Home is clicked in either of child projects once compiled, it returns to the respective Home within the child project, as well as opening this page in a new tab.Is this just something peculiar with Responsive HTML5 output that Home in breadcrumbs only returns to the Home of the child rather the Home page of the Master project?ThanksRichard

Does anyone know if RoboHelp 9 can be integrated with Git version control?My company is thinking about switching from TFS to this open source product, but I need to make sure that it is compatible with RoboHelp. I can't find a definitive answer on the web, so I wondered if anyone on the forum has had any experience of it?ThanksJonathan

Hello,I am writing a massive project with a lot of content reused across various books. (See William's example below regarding the "Getting Started" topic that appears in four different books.) I am required to output my project to both HTML5 and to PDF. (BTW, I have just read some of Peter Grainge's piece on print output, in which he recommends outputting first to MS Word, then cleaning up the page breaks, and then saving the Word doc as a PDF. I will try that.)What I originally did was to duplicate the TOC entries. Using the graphic below as an example, I would write the "Getting Started" content for the Accounts section, then I would copy that TOC entry into the remaining three sections.The problem with that is when I output to PDF, the actual content itself will appear only in the Accounts section. In the other sections, the TOC entry "Getting Started" will appear, but there will be no textual content under it.My question is: If I use the nesting/merging TOCs method, will I have th

I'm using RoboHelp 2017. (I'm generating Responsive HTML5 output, but the issue is the same in WebHelp output.)We put screenshot images in DropDown Text so the user can expand to see the example screenshot if they wish, otherwise it's collapsed and not taking up real estate. For example we have a sentence like this-- "The Users screen lists users and their logged in status, and allows authorized users to create, modify, and delete user accounts." --where "Users screen" has the DropDown Text with a screenshot image inserted.Sometimes we need to exclude the screenshot from the output, so we created a condition named screenshot and applied it to the screenshot image. In the output we created a conditional build expression to exclude the screenshot. The basic aspect of this works, the screenshot image is absent when the expression is used.The problem is that the underscore and twisty remain on the text, so to the user it looks like something is there, but clicking the hyperlink just turns

Hi all,We have several projects using the Charcoal-grey layout. The SSL Search options are set with "Show Context in Search Results" option unchecked. (In fact all SSL Search options are unchecked).When we execute a search on the project in desktop layout, the search pane will only display a list of 14 results with no scrollbar, followed by "End of search results". But the Search pane is reporting "52 results found" at the top.If we enable the SSL "Show Context...." option and then re-publish, the 14 items now cause the Search pane to have a scrollbar (because they are 3 lines each), and scrolling continues to load all 52 results.What is the best solution this problem?Corollary: What does the option "Number of results on a page" mean? It is not in the RH Help.Thanks,Jeanne Daniele

After generating WebHelp_Pro output for Robo help project, we don't have access to production Robo Server URL to publish the output using RoboHelp Office product option of Publish.So in order to publish web help pro output to robo server , Is  copying the content of that folder to directly the server context location work ?For Eg : if context name is robotest then we tried to copy in to the folder robotest/server/general/projects/projectnameThen when we tried to access with url :http://roboserverurl:8080/contextname/server?project=projectnameit is not working.But if i publish the project using robo help office product publish option , it is working fine.Please help how to deploy web pro robo help project in to robo server with out using publish option of the tool.

Good Morning,I use RoboHelp to create WebHelp as my output. I was asked if there is a way to have the WebHelp toggle between day mode (white background with black text) and night mode (dark background with white lettering) by simply clicking a toggle button. I don't believe there is any such way to do this but thought I'd ask anyway. Best Regards,Ken

Hi,I'm an occasional user of Framemaker  10 and RoboHelp 9, which I use to generate AirHelp.In the Framemaker source documents  I have  a large number of 'Note:' and 'Caution:' paragraphs that I want to stand out from the rest of the text. I investigated doing this using the Framemaker reference pages to insert a suitable graphic in front of each Note or Caution paragraph; this works fine in Framemaker, but is then no good in RoboHelp (as importing from reference pages is not supported).I don't want to get involved in writing scripts as I feel this would be beyond my level of experience (which is very basic!) so I thought the best way to proceed would be to put all the relevant paragraphs into single row tables instead - the graphic would be in a fixed width column and the text in a second column that autofits to the width of the AirHelp window.  The problem that I'm struggling to resolve is: once the FrameMaker files are imported into RoboHelp, the tables are alway

Dear all,I'm using RH2015 (12.0.4.460).In my WebHelp outputs, the search feature works as if "Enable Substring Search" was selected, even when it's not.Using "" or the AND Search option does not change this behavior. So for instance, I cannot get a list of the topics that mention "finite capacity", because no matter what, the search results include also topics that mention "infinite capacity". Results are the same with IE11, Chrome, and FF (I'm having issues with WebHelp in Edge, but they're not limited to the search feature, so...).Search works fine with Responsive HTML5, but for some legacy projects, the output has to be WebHelp. Also, for corporate policy reasons, using an external search engine is not a possibility.I could not find anything recent on the forums, so I guess this is not an issue everyone using RH2015 is having. What am I missing?Would greatly appreciate any help or advice from the community...PS: I checked also with a new project created from scratch. Same problem.

My RH 2015 started running slowly earlier this week.  While generating a webhelp project that takes 45 minutes on a slow day (e.g., after closing program, deleting .cpd file, making updates, and generating webhelp) and less than 20 minutes if the project is already open and has been previously generated, RH started randomly displaying "(Not Responding)" on the "Generating WebHelp..." title bar and the system displayed multiple messages with the title "Error" and the message "The operation has timed out".  I could not tell for certain if these messages were tied to RH; there was no other identifying information.  Everything appeared to still be running--over 2 hours when I finally tried to abort the process.  I clicked Cancel and the red X on the title bar with no effect; the animation sequence on the "Generating WebHelp..." window was still going.  I haven't seen that before when RH crashes.  I used Task Manager to close the program, deleted the .cpd file,

What I have:RoboHelp 2015 (12.0.4.460)Microsoft Visual Studio 2012 Shell (Integrated) - Version 11.0.61219.0 Q11 RELTeam Foundation Server MSSCCI ProviderTwo people draw from the same project files in version control.The problem:Checking in and out works as expected for ALL files EXCEPT after I generate one of the Printed Documentation Outputs (Word or PDF). As soon as I begin generating the output, I get this dialog:The document generates successfully. However, if I attempt to edit ANYTHING in the project (running another output, editing a topic, etc) after generating I get the following error:It forces me to close out of RoboHelp, and then re-enter. This is a major pain as it takes 5-10 mins to query version control and open the project back up. I should be able to generate an output and continue working without having to restart.Things I've tried:Going to Visual Studio and making sure nothing had a lock on it. No errors are reported in Visual Studio.Going to Visual Studio and manual

I have the Tech Comm Suite 3 and am linking FrameMaker documents in RoboHelp to publish Web Help. After a lot of work setting up the CSS/ISF files, I have everything converting perfectly from Frame to RoboHelp EXCEPT tables. I want tables in Help to be sized at 95% width (to auto-adjust to screen size). But there doesn't seem to be any way to set this preference. So right now, I have to set the width manually in the RoboHelp Table Properties for each table. Then, for some reason, I have to manually click and drag all of the table's horizontal lines up in order for the cell text to reflow into the new expanded width. I can't find any solutions to this problem in RoboHelp's Help or forum. Perhaps someone else has run into this issue and found a creative solution?Thanks!Mike

RH 9, Windows 7I'm trying to figure out why an application is sending this message or what is the cause for this.The application uses a couple of (merged) CHMs but I have no idea why this happens. Eitherthe CHM is invoked into a Window that doesn't exist or the invoked CHM causes anither CHM to be referred, that doesn't have this window.No idea.Is there a way to debug what's happening behind the scene?There are these Windows defined in the single and merged layouts, so these names are well known "candidates", but I need a way to debug this.The message also is issued from the application when I move all CHMs out of the way. So it seems, some mechanism within the application tries to invoke something.I don't have access to the source at the moment. Will try to ask a colleague on Monday.--Christoph

We have a merged HTML Help project and it would be desirable  to generate PDF document such that the central (master) is on top (with the table of contents with all page number correct and merge the rest of the PDF into that one document. Is that possible?At the moment I can only help myself to generate distinct documents with all their own page numbers and the Master document is empty so to say, no tabe of content,--Christoph

When applying conditional build tags to Table of Contents topics, what is the purpose of the "Topics" checkboxes in the Conditional Build Tags dialog box?Specifically, I would like to know:What functionality does selecting/deselecting the "Topics" checkbox allow/disallow?If the "TOC" checkbox is selected, should the "Topics" checkbox also be selected?Is there any scenario in which the "Topics" checkbox would be selected, but the "TOC" checkbox would not?I am using RoboHelp 2017.

Hi - really hoping someone can help me.We are attempting to integrate our Robohelp 2015 files with SharePoint 2010 for the first time - for shared resources, version control and publishing. We did a POC and it worked just fine. However the POC was done on a sharepoint site with an http: address - our site has an https: address so it's secured. I have complete rights to the SP site and we use SSL. I had no issue linking to shared resources on the SP site. When trying to connect to SP for version control and or publishing I receive the 403 forbidden error. Our systems/network people assure me that I should be able to connect. I realize we're a little late to the party, however, after combing thru all the forum questions and answers, the great video tutorial from a few years ago, going to some of the SME's websites I'm at a loss going forward and checking my robohelp and sharepoint settings numerous times, I'm really at my wits end. I did find one response saying "they had to do something