Questions

Hi all,my search results show internal comments from topic properties.How can I prevent this?I'm working with RoboHelp 2015 (12.0.4.460)and Windows Version 10.0.14393 Build 14393Thanks!

Hello,Here is a scenario:I have Robohelp version 2017 installed on my local machine and I have few other team members using Robohelp version 2015. We update the same help source.I update the help content on my machine by using RH version 2017 and generate a webhelp 2015 output.I check it in the source control.The admin takes the most updated source of the help files on the build server and generates a webhelp and then    integrates it with the product. He uses Robohelp 2015 to generate the webhelp.The question is, will step 3 give an error or pose any risks/issues? Reason: I generated a 2015 web help from RH 2017 software and the admin generates a 2015 web help from RH 2015 software.Any thoughts if anyone has tried anything like this?

Our company migrated from shared drives to a cloud-based file repository for shared information. Previously, I could publish Webhelp to a folder on a network shared drive and then people could click the help.htm file to launch the help in a browser and navigate content. This was helpful to get product owner review and feedback prior to formally committing the files in the CM tool for the application build process.We no longer have shared drives, we use Box to manage shared files. I tried copying the output folder to Box and then opening the help.htm file in a browser but it does not work. I am guessing that this cloud-based method adds a layer of identification to the files that prevents the standard file association that RoboHelp expects from working properly.Is there a way to launch Webhelp from a cloud-based file repository?

Hello, all.I need to send a RH 11 project to our translation house. I don't see any function that is the equivalent of the FrameMaker "package" function that is so great.How can I send them only the files that are actually needed for the help project? I am assuming that there are many graphics files, for example, that are not in use. I want to zip and send only the necessary files.Thanks.--Nancy

We recently moved from Robohelp 2011 to Robohelp 2015. Everything works fine in Robohelp 2011.When we open Robohelp 2015 and try to open our 2011 project, we get the following option to upgrade our project:We click Upgrade, and get the following errors (one after another):Any help is appreciated!Thanks

Hi there,we are converting our Webhelp to HTML5 Responsive Help. Everything with the layout works fine.We have a Masterproject and several mergedProjects. The mergedProjects work very well when I start them alone,but when I start the complete Project the TOC does not show where I am when I klick a textlink on one of the pages.Does anybody know something about this issue? I didn't find an answer here.We are working with RoboHelp 2015 (12.0.4.460)and Windows Version 10.0.14393 Build 14393We are only using the desktop layout.Thanks!

Hello,for some users it is not possible to generate Adobe AIR Help anymore because of a certificate error: Password for digital certificate is invaldid. For other users everything is fine.We are using the certificate for a time now and didn't change anything. The SSL is also the same.Does somebody have an idea?ThanksMelanie

I'm using RH 2017, Update 1.When generating to HMTL5 output on one of a small skeleton project our team uses, I'm getting this error.Any ideas on how to fix it? It's something with this project but I don't know what. HTML5 output works fine on sample projects RH provides.The compliation log is below. It really doesn't give any deatils on how to fix this:Starting compilation...Responsive HTML5 preprocessor 13.0.1.279Clearing output folder...Compiling D:\git\pcdmishelp\Skeletor\!SSL!\Responsive_HTML5\index.htm ...Preparing to create Responsive HTML5 output...Preparing files for Responsive HTML5 output...Copying files...Updating files...Finished preparing in 4 sec(s)Initializing compiler...Generating Responsive HTML5 1.00 (13.0.1.279)...Processing TOC data...Updating topics...Updating Book_Topic_(NonCore).htm...Updating Book_Topic_(Planner).htm...Updating Book_Topic_1.htm...Updating Book_Topic_2.htm...Updating Dropspot_Examples.htm...Updating Files_in_Automation_Objects_Help.htm...Updatin

I am using RH 11, and when I insert an MP4 into an existing HTML topic, it inserts code that assumes the codebase is qtplugin.cab and the type is quicktime:<p style="background-color: Transparent;"><object data="../TrnMedia_SHR/Retrieve a Record - Known Carrier ID.mp4"               classid="CLSID:02bf25d5-8c17-4b23-bc80-d3488abddc6b"               codebase="http://www.apple.com/qtactivex/qtplugin.cab"               type="video/quicktime"               style="border: none;"><param name="src" value="../TrnMedia_SHR/Retrieve a Record - Known Carrier ID.mp4"   /><param name="autoplay" value="false"  /><param name="autostart" value="false"  /><param name="ShowControls" value="1"  /&

I just purchased   RoboHelp 2017 and When I open a project or create a new one I have the following errors                Error en el  scrpit de esta paginalinea: 2Caracter: 29694Error:  El objeto no acepta esta propiedad o métodoCódigo: 0URL: file:///C:/Program%20Files%20(x86)/Adobe/Adobe%20RoboHelp%202017/RoboHTML/plover/lib/jquery-2.1.1/jquery-2.1.1.min.js                   Error en el  scrpit de esta paginalinea: 7Caracter: 238Error:  se esperaba un objetoCódigo: 0URL: file:///C:/Program%20Files%20(x86)/Adobe/Adobe%20RoboHelp%202017/RoboHTML/plover/lib/angular-1.3.16/angular.min.js                      Error en el  scrpit de esta paginalinea: 2Caracter: 3Error:  El objeto no ac

Hello,Could anyone help me with a way how to configure the Indigo layout home page Title and Subtitle text?It's clear how to set up their colors, but how about the content, where do I update it?It is possible to have several paragraphs of text here?Thank you,Olha

Hi all,I just came across this weird behavior that seems to have been around for awhile.  Check out these search results:On further testing, it is happening consistently with any words ending in s or ly, as if it's trying to helpfully compensate for plurals or adverbs. Unfortunately in this case, "daily" and "sales" are neither It's not a major hassle, it's just odd. Does this happen for anyone else, or have we screwed up something here?

I've created a project using the HTML5 layout; however, when testing it, the TOC books will not close once opened. Does anyone know what causes this?

Hi, I'm using Robohelp 2017 and having a problem adding this expansion button on my generated books and treesDoes anybody know how to add them in the list  and also make them appear when you open .chm file?

Hi all,While converting FM to RH project the variables are incorrectly processed. And doesn't show corretly in WebHelp output.The problem is that I have signs in variables definition like this "** \<some text> more text" that variable displays correctly in FrameMaker, but after creating a project in RH it displays as "** \ more text" in user defined variables in RH.Is there a way to make it work correctly without much effort?Or I need sth to export the variables from framemaker correctly and convert them into a rhvariable.apj file and replace it in RH folder structure?if so is there a easy way to do it or workaround?Please help,I got a giant book in FM with variables named as mention and I don't know how to handle it atm.RH 2015 and FM 2015

Hi,I'm using merged responsive HTML5 Robohelp 2015. Before installing the recent 4.01 update, opening a page in a new window displayed the page and TOC.It now displays just a page with a Show link, as in the example project below:I raise this as my email page link button used to show the page and TOC, but now just shows a page like the above and a user must click the Show button to display the TOC. Previously it used to add the index.htm#t=mergedprojects addition, now you have to click the Show link to add this.My code for the email button is shown below:Is there anyway to display the page and TOC without having to click the Show link?Thanks

I have product online help source authored by various folks in RH 2015.I am joining them with RH 2017. If I edit the RH 2015 source will there be issues in compatibility? Output?Of is installing RH 2015 and then editing the source the best option and holding off RH 2017.Any suggestions would be useful.

Hi there,Is there a way to always show the Print and Go to Top icons no matter how the customer has sized their browser help window? Seems that if I stretch the window to the right a bit I can see both icons but at a certain point, when resizing to the left, the two icons disappear, along with the Search field in the header. Just wondering if this can be adjusted.Currently using RoboHelp 2015, version 12.0.3.428. Creating a Responsive HTML5 help system using the Azure Blue screen layout.Thanks in advance!Tom

Hi,I've managed to get dynamic filters to work as expected on one of my test projects. To get things to work though, I had to create conditional build expressions and use those in dynamic content filter dialog. This was because even though using a standard conditional build tag worked, only the CBEs were being selected automatically in the final merged project. Maybe thats  bug, but it's working now anyway.So, is there a way to share my CBEs between projects. We're a team with access to TFS as source control if that helps. The CBEs are relatively simple, but doing it across 25 or 30 projects per release seems tedious and even more worrying, error prone.Can I easily share these's CBEs among projects? I'm not afraid of writing a little script to insert some XML into a specific project file if that is an option. Any help, much appreciated.UPDATE:I found where the tags and expressions are stored (rhbuildtag.apj), and I was able to copy that file to another project with no problem. How

Hello RH experts,This week, my RoboHelp Responsive HTML5 output no longer shows the navigation panel (TOC) by default when you open a single topic. Instead, it has the word, Show at the top of the page. Previously, the entire help frameset appeared when you opened a single topic, and that's the behavior we want. I have not changed any project settings (that I'm aware of). HOWEVER, I did apply a RoboHelp software update last week....Can someone enlighten me about how to turn Show Navigation off and on for Responsive HTML5 output? I haven't been able to find the option in the output settings. Environment:Windows 7RoboHelp 2015 build 12.0.4.460Responsive HTML5 (output)FrameMaker 2015 build 13.0.5.574 (source)

We recently upgraded from Robohelp 2015 to Robohelp 2017. We have a large help project that has over 1000 topics and our software applications calls help topics by generating a URL with the Responsive HTML5 Help path and the appropriate Map ID for the topic. The application also adds arguments to the URL to specify the appropriate content filters. All of this was working fine in Robohelp 2015 (except for the defect that Multi-Level lists don't number correctly). After upgrading to Robohelp 2017, calls to open topics do not work the way they should. The framed layout should open and display the correct topic with the correct filters, but instead it only opens the (correct) topic but without the framed layout and without any filtering. To confirm that this is a problem, I copied the exact same project file set to two computers, one with Robohelp 2015 and one with Robohelp 2017. I used the same settings to generate the Responsive HTML5 output on each and then I then used the same URL to c

I Installed RoboHelp 2017. I use it in Trial version.When I want create a new project, I input the project name, and nothing appends after, I still on the first starting Window.(No error message).

Hello helpers.I know that this error is no big deal, and the file does work fine. But it bugs me...I use RH 11. When I compiled, I kept getting the "compilation failed while compiling" a specific URL. I found that the URL was used only in the index, and it turned out that it was a broken link. I found all of the instances and replaced them with a working link, and the failed URL disappeared from the URLs folder. However, the compilation error for it remains.Any thoughts on getting the error to disappear, or find where RH thinks the URL still is? I've searched the index and the bad URL is not linked to anything, nor does it appear in any topic.Thanks!Dimi

Hi Everyone,I'm back with another question. In the Indigo screen layout, is there a way to force the slidout on the homepage (which contains the filters and index entires etc) to slideout from the left? Similarly, is there a way to move the TOC from the right to the left once inside a topic? I couldn't find it within the RoboHelp UI, but presumably it is possible to do by editing the HTML/CSS/JavaScript. I've spent a couple of hours this morning altering classes directly, but without luck. Any help could be much appreciated.

Hello,Online help is rendering different font sizes when viewed in IE/Chrome.  On the left you see Chrome and the fonts look fine. On the right you will notice the first set of  bullets shows a larger font size.  Any idea what could be causing this?Thanks!