Questions

Greetings!Apologies if this has been posted already. I searched for it, but found nothing. If this has been dealt with already, please provide a link.I'm working with a Framemaker book and I'm generating the online help in the Responsive HTML5 layout. I'm having a couple of issues with the output, but one of them is that the bottom part of the topic gets cut-off in the browser window (Chrome).I have dragged the scroll bar down as far as I can, but the bottom of the scroll bar is also cut-off. The only way I can see the bottom of the window is to go full-screen, which is super annoying.What do I need to modify so that the entire topic can be viewed (using the scroll bar) if the online help is not full-screen?--JD HickeyDocumentia Inc.www.documentia.ca

I am using RoboHelp 2015. RoboHelp stopped working while I was in the middle of a project. When I reopened the project, several folders went missing from my Project Files list. Is there a way to bring them back without recreating the folders and reimporting the content?

How do you delete an image file from your project?

I am wondering if anyone can help me please, I am new to RobHelp 17. I am using the Responsive HTML5 Indigo output and I would like to change all the font to be Arial 10. I have changed the layout font to be Arial in the Layout Customization but am unsure where to change the font size.I have changed the font size in my topics using the css file, so it is just the index and the navigation menu and the breadcrumb bar that I need to change now.If anyone has any ideas I would be very grateful to hear them.Thank youCorinne

can i sign a document in blue

Hello! I'm trying to use RoboHelp 15 to merge multiple different projects, but also utilize the "Dynamic Content Filter" for the parent project so that a user can filter the entire parent project (including child projects) when generated. However, whenever I try to generate using the standard method for DUCC, I get a blank table of contents and it seems like the parent project isn't recognizing the child projects. I'm not sure if there's something I'm missing in how to apply filtering to merged projects and then generating them? Any help would be appreciated!Thank you!

Using Robohelp 2017 (trial version)In Html-mode we place a span which contains a class.The class calls a font with the help of a css-file.The result of 'glyphicon-search' is the image of a magnifying glass.pic 1Result in the output:pic 2If we click the Design-mode (pic 3) and return back to html-mode (pic 4) we lost the span.pic 3pic 4I assume we lose it because there is nothing placed between the tags.Is there a way to keep the span in the code?A particular setting perhaps?

hello,I have a project that I converted from an older version of robohelp.everything looks like it's in place.I have conditional tags and I have created different single source layouts (printed documentation , html, etc)I would like to use the same project but translate it into another language (Spanish)what is the best way to do that?should I create a new project from scratch and just change the default language to Spanish?or what would you suggest?thanks

Hello,I have recently upgraded from Robohelp 9 to 2017 and am in the process of converting Client Projects I manage and it has happened a few times that when I do the conversion and then put the build live, when you click the link to go into the Project, the screen litterally flickers as if it is trying to load, but will not.  If you right click on the page in any location the page will load and all is fine but if you do not right click on the page, it will continue to flicker.Has anyone else expericed this type of issue and if so, how was it overcome?ThanksWade

I'm taking over an extensive HTML project with lots and lots of task topics. I see many places where a previous step is referenced and hard coded. I would like to create cross references that automatically update if I need to insert other steps. I don't see anything here or in RH help about creating such cross references. I suspect that I have to add a bookmark to the referenced step and then create a hyperlink to it. Is that the case? If so, how clunky that is. If not, please let me know how to create these cross references.Thanks.

I'm using the Adobe Technical Communication Suite 5. I've got two FrameMaker 12 books, each linked to its own RoboHelp HTML 11 project, and I'm generating two separate .CHM files.I'm trying to figure out how to create a hyperlink from one .CHM file to a specific topic in the other .CHM file. The two .CHM files are going to be in the same directory, but customers have the option of installing both .CHM files in any directory they choose, so I need to use a relative path name.Thanks in advance for any help.

Hi,My project has all the topics linking from Word documents. It has a lot of folders like the figure. From one document I need to link it to another topic in the project.I do that using "Insert Hyperlink...", but when I generate the HTML5 Layout it doesn't work.Can you tell me Why?Thanks a lotSara.

I Currently Use Robohelp 9 Client to publish my documentation. We have Robohelp 9 server but the IT person can't  make it work.We got Robohelp 10 Server about 8 months from our procument team so I am wondering If I could publish from Robohelp 9 client and use Robohelp 10 server?System Attributes:RoboHelp HTML V9.0RoboSourceControl 3.1RoboHelpServer V9.0WebHelpPro 9.0.1.262

I'm new to RoboHelp 11, and I am finding it difficult to alphabetize topics listed under my Index Keywords. When I look at the keyword topics in my RoboHelp HTML editor, they are listed in alphabetical order (see the Tools topic in the first image), but when I generate WebHelp the Tools topics are not in the correct order (second image). I believe that the problem pertains to new entries made to a converted RoboHelp Version 6 WebHelp application. Basically, I have been adding content to several old version 6-generated html files in the new RoboHelp HTML editor. Another issue that's perplexing is the fact that the Move Up and Move Down icons at the top of the Index editor pod, or whatever it's called, are grayed-out (not functioning). I remember with the Version 6 application, they worked fine.Can anyone offer any suggestions on how to get the index alphabetized? I appreciate your help.

I am using RH v11.0.4 This is what displays when webhelp for this project is opened. Notice that the left TOC is outdated (Release Notes for 2015); the right TOC is as it should be.This issue is specific to one project. Other webhelp projects generate and display the TOC correctly.I contacted RoboHelp support and gave them access to my desktop and a copy of the problem project. The support analyst couldn't identify why this issue occurred. His solution was to open Project Set-up pod and create a new window. Although I watched closely and took notes, I cannot recreate his result in my actual project.Does anyone know what caused this issue?ThanksJackie

What are the benefits of using a wiki vs publishing projects in robohelp? I currently use RH9/RH9 Server and  publish multiple SSL.  The company is looking to stop using Robohelp and replace our online help authoring tool  (RH) with a wiki. Are there any benefits of going to a wiki environment.  What RH features/functions that I have today will i not have by having IT import our robohelp files into a wiki?I know that a wiki is not an authoring tool, but someone must think it is and we'll still have all the functionality of publishing multiple SSLs, reports, etc once in the wiki environment.  Any comments - is this the best route?

(still RH 9 in this case - cannot switch easily) I have a merged HTML Help project.The single subprojects contain .h files with#define Länge 1803among others. In the single subproject all Map ids are listed (as blue icon).In the merged central project (which includes the TOCs of the single subprojects)exactly those MAP Ids which contain at least one Umlaut are missing (marked yellow).How does the mechanism of merging the MAP Ids work? I also have one central .ali file which has been compiled together manually,since the Redirect.1.htm:ms-its: thing was missing.I'm clueless at the moment.Any ideas welcome,--Christoph

Hello. I am inheriting a project from another developer in RoboHelp 2015. It's been years since I last looked at this project, and it's evolved on its own under his purview.One thing that has happened is that a conditional build tag apparently has some additional names (synonyms?). For example, when I assign the tag for JAA_Mo_Kan, the HTML updates to:<meta name="build tags" content="JAA_Mo_Kan,MoKan_SMW,MoKan_SMW" />This tag itself is harmless, I'm sure, but I keep getting error messages with a different CBT. The first name is correct, but the second (and possibly more?) names consist of several non-English characters interspersed with illegal characters. While the sample code I included is innocuous enough, I'm struggling with another tag. Maybe even more than one?I'd like to keep the original names of these tags, so I'd like to focus on cleaning these tags up. I cannot find in RoboHelp where I can remove synonyms.

Hello everyone!I am struggling with an odd situation and I cannot find a solution online: every time I re-generate the SSL (Responsive HTML5), the csh.js file (found in SSL > Responsive_HTML5 > whxdata) is overwritten. This is fine, however the information about map IDs and context-sensitive topics is deleted from the file. The text that remains is: gXMLBuffer ="<?xml version=\"1.0\" encoding=\"utf-8\" ?><csh-info></csh-info>";. I do not know what I am doing wrong, is there a setting, or an option I should select? The .h file still contains all the map ids. Can anyone help? Thank you!

Hi, I have a couple of questions related to mms.cfg file1) We have multiple versions of Adobe Flash Player running in our systems. (From 10 to 25)Is the mms.cfg file used in all versions from 10 to 25 to set Auto-Update options?2) Is mms.cfg file uniform across ActiveX, NPAPI and PPAPI. Does it differ it any of themThanks

Hi,I re-installed the Adobe Technical Communication Suite two days ago, since all systems in my company were formatted. I have started working with Robohelp. When I try to create a pdf output or printed documentation, I get the following error message.I am currently on Windows 10 and use MS Office 2016. Please suggest a work around.Thanks,Lovina

As you probably know, the core JS files for Responsive HTML5 output are minified (rh.min.js, common.min.js, layout.min.js, topic.min.js etc.). Do you think there's any chance that Adobe will distribute the original versions of these files? This would greatly increase the options for experienced users and web developers to customize and optimize the HTML5 output for the individual customer's needs. I know opening up source code is a difficult issue, but as the JS files are still highly dependent on the (closed source) RoboHelp application, I think the opportunities by far outweigh the risks.

How can I get the new project name to display in the title bar of the help file?I have a project that has been renamed under File | Rename Project.I have gone into Project | Project Settings | General and changed the Project Title there.I have renamed the TOC and Index files to the new name.When I generate the Microsoft HTML Help (Primary Output) the help screen has the old project name in the title bar.I created a new output file and the results were the same...old project name appeared in the title bar of the Help window.What am I missing?

Help! I added a large number of glossary entries to a RoboHelp glossary today. Then I accidentally clicked the "Discard Changes" button. To my utter horror, I sat and watched helplessly as RoboHelp deleted some untold number of entries. I save regularly, but it looked to me like a number of entries were deleted. Is there any way to recover the deleted entries?

I am using Robohelp 2017. I've created a paragraph style for notes. That's how I did: I would like to create a list usings dashes (nonbreaking hyphens). I have many helps that are already using this style.When I export to CHM file it appears OK, no problems. So far so good. I haven't noticed before because I was only exporting to CHM format. The problem is that when I generate to HTML5 output my dashes become numbers! Why does it happen? How do I solve it?