Questions

Today while accessing the help from my hard-drive, I noticed that when I clicked on a link to open a pop-up image it appeared as a thumbnail.The pop-up is supposed to appear as a full-sized image, and not a thumbnail.When generating the layout, in the multiscreen HTML5 properties, under screen profiles - desktop - optimization, I have Convert absolute image size to relative image size selected.When this option is cleared, the pop-up image opens normally.However, I would prefer to keep this option selected so that large images are converted to relative image size, and fit on the page.What is weird to me, is that when accessing the latest version of the help online through my company's system both pop-up images open normally, and absolute images are converted to relative size so possibly some other setting is causing my pop-up images to become thumbnails?Suggestions are welcome,Yehoshua

Upgraded from 7 in order to support WebHelp for Chrome, so am a bit off the pace, and was confused by the 'MultiScreen HTML5' option.

Hi, I am using RH 10.0.0.287. I generated the Webhelp output and using IE 8 on Windows 7.The webhelp displays the topics correctly but it is using the styles from the default.css.I want it to display the styles from the .css I have. The styles work for the iPad output and not the webhelp.I have applied the .css at the topic level and can see the .css file in the Project Manager under the Style Sheets folder.I have also selected the .css in the webhelp settings under Content Categories when generating the webhelp.I can see the css file in the output webhelp folder. I can see the css referenced in the output topic page. <link rel="StyleSheet" href="OLH1_05.css" type="text/css" />I am not sure what I am doing wrong. Please help!c uday

All,I've seen a couple of other posts about this topic, but answers do not really seem to solve the entire problem.I just updated my project from RH9 to RH10.  Now EVERY numbered (and bulleted) list in the program has extra space between lines - only in design mode, not when previewed or published.  I found a post that suggested editing the CSS directly which I did try - but it does not automatically update existing lists.  If I create a new list now, all is right with the world - but my hundreds and hundreds of existing topics look like crap in design mode.Any ideas of what I can do?  BTW - My RH 9 project with the unedited CSS still looks great.Thanks!Chris

I keep getting an error when I try to upload my pages to Sharepoint so other can review my work.

Greetings:TCS 4 Windows 7, 8 GB RAM, plenty of processing power. I recently upgraded from TCS 3 due to unresolvable Frame import crashes. I was able to import my Frame 10 files with RoboHelp 10, but just noticed that all of the graphics converted to white JPGs. These were mostly source Illustrator .ai files, with some .png. All converted to the equivalent filenames and were all in a dedicated subdirectory directly under the Frame files. The RoboHelp and Frame file directories are peers in the same folder so there should not be a link length problem.Any thoughts? I need to correct this issue by the end of the week.Thanks in advance to all you smart contributors.Karl

HiI have created a master page and inserted "Title" field in it. And I have created a topic with a title associating this master page. Because of the "Title" field inserted in the master page, the title given to the topic is reflected on the page. But issue is when I tried changing the title of the topic, the change is updated in the TOC but not on the page. The page is still retaining the previous title, which I have given at the time of creating topic. Even when I tried updating the title using "Update Field", it is not updating.If there is any other way to updating the fields, please do let me know.Thanks in advance.

We are working with some multi screen projects that takes a long time to publish. Its very time consuming. Is there any way that we can publish it to a local drive?Please help us out.Thanks and RegardsRabin

In Robohelp 10 Webhelp when I open the Styles pane the cursor jumps about between the style of the currently selected paragraph and Normal. It's almost impossible to select and double-click on a style to apply it.

Hi, I want to put some redirection code into my help stsytem, is it possable to conditionally build a <script type="text/javascript"> tag? Any help would be much appricieatedoooo and meta tags as well!

As I roll out the help to the users, I notice that many (mostly me, LOL) are frustrated by the primitive Search tab: no searching for phrases, no stemming or wild cards, no Boolean operators, and so on.So I did some research and discovered some ways I can improve it, but I can't get it to work. (I'm using RoboHelp 9.)Searching for PhrasesThis, I discovered, after searching Peter Grainge's excellent site, is easy: Just use quotes! Okay, I should have tried that before I went looking, but thankfully Pete not only included that tip but a tip (in 8 - Navigation Pane) on changing the search prompt so that you can tell users that that's how to search for phrases. He says (and the RH 9 help says something similar) to do this:To change the string from the default go toFile > Project Settings > General Tab > Advanced > LNG File Taband change FtsInputPrompt to your own string.I tried that, closed it, recompiled, and no, it didn't change from the default. I closed the project, restart

I have a help file that was working correctly in Chrome previous to the current release. With the new release, besides the refresh loop problem I've seen reported in this forum, we're having the following issues with the compiled webhelp:Drop-down text that we have not modified since the last release doesn't open with the new version of ChromeDrop-down text that we have modified since the last release doesn't appear as drop-down text. It appears as normal text without the drop-down style and actionRegarding the refresh loop issue:When we compile the file and try to view it locally, we see the refresh loop problem already reported, however, when we view the help file when it is called by our app, we don't see the refresh loop problem.Of course, we have a deadline this week so any help would be greatly appreciated.

Upgraded recently from RH8 to RH10 and tried to create several types of output for a basic Help file (FlasHelp, WebHelp, WebHelp Pro) but none of them seem to work correctly.Flashelp/WebHelp does not work in IE (links to PDF don't do anything)...Chrome the tab just keeps flashing.All layouts work OK in Firefox or Opera.MS HTML Help is the only one that works which is OK but was hoping for more features.I'm not a programmer but would appreciate any thoughts or ideas.

Hi,I am Prateek, India. I am a technical writer & am working on RoboHelp. I am facing few issues with hyperlinks.Let me straight away take to a scenario:I have generated a chm file, name: "dynamic.chm" ( folder: D\Dynamic)In this chm there are 3 links. viz: one.pdf, two.pdf, three.pdf ( folders random & each pdf is 50kb)When I generated a chm file without giving hyperlinks, the size was 50kb.I gave hyperlinks in a standard(robohelp -> create a project -> topic1 -> some text -> create hyperlink -> link to dropdown -> file -> select a pdf from a location) manner and generated chm output, the size was about 200kb.My requirement: While having the chm size at 50kb, I need all the 3 hyperlinks to work fine. How can this be done?Is there anyway where we can dynamically hyperlink the pdf files to the content?As like in a word document, while giving hyperlink we provide "same folder", is there any option in RH? - I mentioned this because, we will be having a whole s

I recently upgraded from RH7 to 10. For the most part, it was quite smooth. However, while I was able to import my custom table styles in to the program so that they display in the Table Templates, I cannot get the styles to be in the Available Table Styles to actually apply them.I've been round and round the online help and the forums; has anyone else encountered this?

My RoboHelp HTML 10 has  RoboHelp HTML 8  chm help file. Not sure why, but I need the Version 10 chm file, where would I get it?Thanks in advance.

Does RH10 provide auto suggestion while authoring content inside a topic.This make me think about the architecture of RH, where is the project related files are stored by RH, inside any database or windows file system? Database would be more suitable for RH to provide auto suggestion than a file system.If file system is used, how is it secured from unauthorized access/usage?

I am experiencing a problem with the toolbar displaying correctly on my help screen.  When I click on help from the web application, it displays correctly.  When I maximize the IE window, I get garbage charaters in the toolbar section of the help screen.  How do I resolve this issue?  Thanks!

Info on Adobe site says the IE10 patch for RoboHelp 10 enables webhelp to work in IE10.If I apply the patch, does webhelp work ONLY in IE10 or does it work in both IE9 and IE10?Thanks for your help,John

Anyone know why this message is appearing (just started seeing it this week).Carol

Hi,I'm using RoboHelp 9 as part of the Tech Comms Suite 3.5, Perforce v2010.2 with SCC plugin. Previously I was using Windows XP, but I now have a new laptop on Windows 7, which is why I'm trying to integrate my existing RoboHelp project with Perforce.I've followed the instructions described in http://blogs.adobe.com/techcomm/2011/07/version-controlling-robohelp-projects-with-perforce.html.I can open my project fine on my old XP laptop by clicking 'Open Project from Version Control' button. On my new Windows 7 laptop I do the following from the Starter page:Click 'Open Project from Version Control' button, select Perforce SCM, ensure the connection is correct, choose the project file, click Open.RoboHelp does the following:Flashes 'Getting Latest Version of File(s) in the bottom right-hand corner, when it gets to 'Building File List...' it crashes with the message 'Adobe RoboHelp 9 has stopped working' and my only option is to click 'Close program'.I cannot work out if the problem is w

I am running RoboHelp 10 on Windows 7.In my source files, I am using a custom bullet style. The bullets appear correctly in the source files.However, when I publish the files to an HTML format, the bullets do not appear correctly. Instead of a bullet, the letter "m" or "n" appears. What do I need to do, to get the bullets to appear correctly?

I just noticed the other day that using content categories causes an error in the output (see below). I verified this with a new test project with the same result. It is independent of the browser used.All is fine if I manually open the start page in one of the subfolders in the Webhelp output. E.g., if the category is named "admin" then open the file "Admin.htm" in the subfolder "admin".It looks like a script error to me, as if a variable was not resolved to set the correct file name for the start file. Any ideas? This in Win7 64bit.

My help file has many, many images that have become obsolete, have been updated, & no longer actually appear in topics.  How do I go about viewing a list of images so that I can see which images no longer appear in topics, so they can be deleted?

My manager asked me to "apply the latest template" to my RH project. The folder withthe "latest template" conains numerous project files including the CSS file. It contains the Language, ScreenLayout, SkinSubFolder, and the SSL folders.I believe that simply saving these files and folders over my current project (replacing them) is sufficient for applying the template.Am I right, or is there something else special I need to do in order to "apply" the template?Another way to ask my question might be: Which elements of a RH project constitute "the template?"  The .css file and the Master Pages?RoboHelp 10, Windows 7Thanks!Stan