Questions

We are having problems when renaming folders.  The old folder name re-appears as a duplicate folder, and then the content (the topics) are missing from both folders!  Happens quite often.  Anyone else experience this and have a solution?  (I'm using RH 2020.8.34) Should I just rename folders in Windows Folder Explorer instead?

RH 2020.7.46, Frameless preset, customized Studio skin We are trying to design a custom home page for our help site. In an earlier post, I asked about removing the tiles and displaying our own content instead while preserving the top section of the home page, and I got some excellent advice from this community (for which, thank you 🙂 ). Now I'm asking for suggestions about another idea that's been floated. The general idea is to have a home page of tiles, where each tile would have a small image of our choosing, the title of a top-level section, and some hyperlinks to the most frequently used topics in that section. The goal would be to use as much of the framework of the Studio home page as possible but add more content to it.  My understanding is that we can use our own images and change the size of the tiles. And if we enable the "Tile Description" option, the description for each top-level topic will be included in the tile below the title

Hi All,We're considering a transition from CHM to Webhelp and I've a couple questions please. Our software has many modules, each with their own help content but somewhat related. So, the URL's might be something likehelp.zzz.com/module1help.zzz.com/module2etc.I can see the responsive HTML templates such as Azure Blue and the template and assets folder for the project as well. However, we'd want these to be outside the module help directory somewhere common so that we can set up (and maintain!) template and styling once, simply pointing the other projects.So, on disk we'd have a folder structure like:Module1Module2Module3templatecssI can't see any way in the project config to do this ?  If anyone knows the recommended way to structure such a setup for consistency and easy  maintenance please let us know. Thanks!

Hello,I wanted to put 'topic page buttons' (Frameless Studio Skin) at the top of my project output to toggle my condition tags. The filter > condtion tag works perfectly but I'm basically looking for a way to have an obvious button without clicking the filter button.I can add buttons but I wanted to see if there was a built-in OnClick event or something for this.

Hi, How can mapping ids be used for achieving context sensitive help? Thanks, Lakshmi

Hi,ich verwende RP Version 2020.7.46 auf Win 10Wie kann eine Formatvorlage für Graphiken erstellen?Alle jpgs sollen beim Import einen schmalen Rand erhalten.Der geht leider beim Import aus Word verloren. Vielen Dank für die Unterstützung

Hello,I'm thinking about using RoboHelp for the user documentation I create. I love the features I have tried so far. However, I have run into quite a big issue: Translation. As far as I can see, RoboHelp currently offers only xliff as an export for translation. Our translators only use Across, and when importing the xliff file, Across is unable to segment the sentences correctly. Instead, it separates only after every paragrahp (<p></p>), so often a bunch of sentences get put into one segment. Across says, it cannot better deal with xliffs, so I am in need ofa different export file format for translationor a working way to transform the xliff file into something like xml or html (and back), without losing data.Anyone got any ideas or workarounds?

Hello Team,I am working on a project in RoboHelp 2020.While working on the project, the indexes are not getting generated or partially generated. I have tried adding indexes as keyword and also as sub-keyword under the main default index, which I have renamed (PCC_VoySchedule) as per project requirement. But both the cases, the result shows partially generated index.Please refer the below screenshot for your reference.Please refer to the bug id: RH-10861                       Request you to kindly look into this issue. Thanks & RegardsKinjal Banerjee    

Hi, Is it possible to add free of charge Google Translate option for machine translation or only Google Translation API based on Cloud Translation pricing?

RH 2020.7.46, Frameless preset, customized Studio skin In the Frameless preset, the title you specify on the General tab appears in the output (and in the skin preview) as all uppercase letters.Our logo uses mixed-case letters, so the effect is a little weird. I don't see anywhere to change this in the Studio skin. I tried creating a variable using mixed-case and inserting that as the title, but RH still converted it to all uppercase in the output. Why is it doing this? It seems logical that it would display the title exactly as you enter it, or that there would be font settings to control this. Apparently it is possible to change this by editing userstyles.css in the output and specifying text-transform:none; (once you find the right parameter to change). But since that file is only created in the output, it would have to be edited manually every time you generate the output. (Our designer figured this out, not me!) Obviously that's not ideal. Am I missing an easy solut

We build HTMLhelp (CHM) help files for our application, currently use Robohelp 8 and are evaluating Robohelp 2020.In Robohelp 8 we have a Main window with TOC etc for the application help and a Popup window for dialogue level help (slimmed down, no left hand pane etc.). The application calls the help with the window name and it all works fine. After upgrading one of the help files to Robohelp 2020 the dialogue level help still works but it opens in the Main window (not Popup). The master page styling is also for the main window and not dialogues. Since the application is not changed and is calling Popup something else has changed. I can see the popup window settings and they look to be imported correctly. Am stuck. Any ideas / suggestions ? Is this a bug or do I need to do something different ?Thanks. 

 Hello,          I am using the Robohelp 2020.8.34. When I sent for frameless generate. It failed. I checked to log files. It shows errors to load the skin layout. Do you know how to fix this? See the image I have got errors. 

In the RH2022 version, the numbering font is different from the text font. I guess it is taking browser style.How do I correct it? 

After generating the chm file, I noticed that some of the numbering font sizes was not the same as the text font size. Some of it appeared correct tho. For example, on one page it would like this:The numbers are bigger than the text. But on other pages, the the sizes would be the same. What is causing this to happen and how do I fix it?

When Generating Responsive HTML5 in RH19, I click on the Browse Sequence and the dropdown list is blank. I've created it and saved it multiple times but I can't get it to appear so I can generate it. What am I doing wrong?

Hi,I am using:- Robohelp 2020 (2020.7.46)- Frameless preset for my output of the project- I set 5 groups for my Dynamic Content Filter.Is it possible to set Robohelp in such a way that, when I chose option 1 from my 1st group of options, then unrelevant options from the following groups (2, 3, 4, 5) will desapear? Could you advise if it is possible and how, please? Thank you very much for your prompt responce.Regards,Luke

Do we have an option to export all html pages in the project as a whole after generating the responsive HTML5 rather than printing each of them?

Hello,I'm using RoboHelp 2017 (13.0.2.334).When I create a Word output, the output does not follow the style sheet that I selected.For example, it changes all of the body text from Verdana to Times New Roman. Even if I select 'Use the project's CSS styles', the font is Times New Roman, not Verdana as used in the online output.I have used the same style sheet for years, and the last time I created Word output (November 2018), it worked correctly. Do you have any ideas what could have changed or what I can check to fix this?Thanks,Julie

Quote-enclosed search works in Responsive HTML 5 output (Azure_Blue skin) for our merged output generated with RoboHelp 2020 update 7. It no longer works in output generated with RoboHelp 2020 update 8.  Running Windows. Installed and upgraded all existing projects from update 7 to update 8. Generated output and discovered that quote-enclosed search no longer works - the searching icon (default four square animation) just perfoms its animation and no searches are returned.Created all brand new output definitions in each project, as well as all new (re-downloaded) Azure_Blue skins. Same result. 2 errors are reported if I open dev tools in my browser: Not sure if those layout.min.js warnings are an issue either.  Thoughts? 

Hello,         Sometimes, there are lots of dissimilarities in font size and font type when we take content from other sources. Is there any way to convert the whole robohelp file into one font size and font type? I am using Robohelp 2020 version 8. 34. Thanks. 

I have 2 questions.WatermarkI use the watermark option to mark draft pdf documents for review, however we've found it to be too dark at times. Is there a way to set it so it is lighter in color or more transparent? I looked through the CSS, but I didn't see any style that was obviously for a watermark, and I don't see any settings about it in any of the preferences menus.  Page Wrapping in TablesI created a binder class that I wrap all the sections I don't want split between pages. It is a pain to set up for new topics because I have to go into the code and enter it all manually, but once it place it doesn't need much upkeep unless topics are eventually split into two or more topics. I put an example of the CSS and how I use it in HTML below. It may not be pretty, but I'm still just learning coding and it works.CSSdiv.binder { page-break-inside: avoid; }HTML example<div class="binder"> <h3>Something Cool</h3> <p>Some text about the cool thing.&lt

I am importing a FM (16.0.3.979) book into RH (2020.7.46), publishing with a custom skin using the Frameless output preset. Everything is looking pretty good with one exception: in my topic pages, any text tagged with an index marker in FM is a light gray in the final product.  I can't find a setting which controls this behavior so I can fix it.

I'm currently on my second evaluation of RoboHelp 2019 (new interface)-- I checked it out when it first came out, and it was missing so much functionality that it simply wasn't usable for my team. Things are definitely headed in the right direction, but I'm still stumbling over some curious issues. This particular one is a deal-breaker if I can't get it sorted.In previous versions, when I created a PDF, it could be built exactly according to the project TOC, thanks largely to the functionality on the second page of the layout properties window, where I could control the chapter layout. This meant that I was able to have topics at various levels, and to include TOC book titles as headings where appropriate. In version 2019, this ability seems to have disappeared. The PDF ends up being a flat list of topics. While they're in the order dictated by the TOC, they're all at the top level. This renders the output essentially useless as a user's guide.Am I missing anything here? If not, looks

Hello,         My supervisor has given me one RoboHelp file. I got it from the download section. I cut and paste it inside the one-drive, document folder. RoboHelp project files were there. I pasted it there. I try to select the output folder, but it denied selection and showed failed word output generation. Note; I am using RoboHelp 2020 version 7. 46 and word 365 version.Thanks.  

Hi,I have a strange issue with the last deployment of RH project to AWS.The links of the topics are being downloaded instead of being open i the browser.Do you have any idea how to solve it?Steps to reproduce:go to: help.english.comOpen Pearson English Connect> Get Started> open any Topic e.g. Before BeginExpected behaviour - link opens the topicActual behaviour: The HTM file is being downloadedThe generatesd output shows some errors, but preview works well on local machine