Questions

I am pseudo-new to the Adobe RoboHelp and FrameMaker. I am trying to understand why you would use one tool over another. Any advice? .

Hi We use Git version control in Azure Devops with a https url to the repository.Azure Devops announces that it will stop accepting TLS 1.0/1.1 connections from Jan 31st, 2022. Which version of TLS is used in RoboHelp version 2020.5.71? Best regards,Marko 

Hi,I am a new joinee at HCL Technologies. HCL Technologies is an Enterprise Business Client of Adobe. I have been told by my manager to download  RoboHelp 2019 30-day trial version for training purposes. Once training is completed I will be provided with an activated License for the same. I was able to successfully download and install RoboHelp application on my laptop. The issue arises when I try to launch the application.  A Sign In window pops up and when I press the Sign In Now button, an error message is shown and it states - ' Your browser or operating system is no longer supported'. I have attached the screen shots of  error shown. I have already created my account on Adobe Website.Please help me out to find the solution for this issue so that I can use the RoboHelp 2019 apllication.

We have a security requirement than says the end user should not be able to Print or Save the content dipslayed in the browse from the RH Generated Output, Is there any thing in the RH application that can ensure the generated output will not allow Print or Save from the browser view of the generated output? We are curerntly using RH 2020.6.76 but will be updating to RH 2020.7 soon.Any ideas would  be much appreciated. 

With RH 2020, the menu bar of a topic shows another item to add: "Text Box".By adding it, the code sheet shows this:<div class="text-box">  <p> containing the text in the box </p></div>That's a nice feature. The square box contains my text, shows a solid 2 px border, and obviously is set up for the following content (headlines, paragraphs) to flow around it. But I couldn't find a way to style that box, e.g. the height/width, margins or border width or colors. Seems that this div class is a RoboHelp thing (like the drop-down text box which is made of a <div class="droptext">) to be controlled by JavaScript.But sure there must be some handles to style it?! 

I'm back, still laboring over how to build a landing page and access system based on a design for the front-end to the help system. I have all the pieces in place to meet the design, but I'm certainly missing something.  And perhaps my strategy is way off. This request for help is long but detailed.I’m trying to create a landing page where users can select their category of interest.  There are four categories: Carriers, Suppliers, SaaS, and Operations. I set up TOC tiles for each.  When the user clicks the TOC tile, the Topic page is supposed to open with only the topics I’ve tagged for that TOC tile showing in the left panel.  I also included a Welcome TOC tile which opens the Topic page with all topics included in the left panel. I created multiple tables of content.  The primary TOC is called Landing.  Landing has the Welcome topic page and four sections.  The sections are Carriers, Suppliers, SaaS, and Operations. Each section has its o

Hello, I cannot get the Search tab to find any results after outputing a RoboHelp MS HTML Help file (.chm).  I've looked everywhere for an output setting or flag that I might be missing.  The Search tab is present and although I have plenty of content and keywords, no matter what I search on, it always results in No Topics Found.  I've also tried enabling Advanced Search but that produced the same results. Is there something I need to do to get RoboHelp to index the content files and so MS Help can produce search results? I'm using RoboHelp 2020 update 7, on Win 10, but had the same issues with update 6. Thanks!Scott  

Hi All, I was wondering if anyone knows of a marketplace where you can purchase different RoboHelp skins that others (with far better design skills than I have:-)) have created. I understand that these will be based on templates that come pre-loaded with RH but I can also see there are many, many ways to improve these templates with various graphical elememts, embedded HMTL, javascript and so on. 

With a parent project that outputs a CHM, I would like to include a child CHM and link the child CHM from another folder. Linking the child CHM is no problem. If I change the child, in the contents panel, I see the green arrow near the child chm change red and I can sync to update it. Fine.The only problem is that the child CHM is not copied to the same output folder as the parent CHM. I don't find how I can do this.If I copy the child CHM manually to the parent CHM folder, and then open the parent CHM, I can see the child topics, so that's fine.

I can see that others have had a similar problem with this but I have not found the right solution yet.  When I compile my CHM output the Search box returns 'No topics found'.  I am on version 2020.6.76.  I updated a few weeks ago from Robohelp 7 when my old PC died and I was forced into it, so this machine has not had an earlier version on it and I have no access to earlier versions.  It happens on all projects including the sample ones.  If I use the HTML5 output it is fine but that is not compatible with our programs sadly.  I have tried recreating the output presets and the default window, turning search and advanced search off and back on again which has solved other issues I have had with the update.  I have read posts about DLLs not being registered but they are older than 2020 and not sure are relevant.  If that is the issue I have no idea about going about solving it, and probably little power to change them as I work for a big corporate

Hello - we upgraded a project from RH2015 in September - were sent the link to RH2020 build .0 to download, upgraded the project and after hitting lots of issues, an Adobe agent informed us we were 6 builds back and needed to uninstall/reinstall. We were provided a link to RH2020.4 and told to use the Help > Check for Updates option in the app to move to .6.  After the upgrades, we found many topics completely dumped (0kb) and broken links - the bulk of which we have resolved by going to backups from the various stages. Regarding the empty topics, the authoring & source views of most were blank...I opened the .htm files in Notepad, copied the html code and pasted it into the source view of the topic & saved...this seemed to fix the issue. Hopefully I didn't introduce more problems by patching things this way.  The Broken Links report is listing a number of JavaScript breaks - some of which point to files in the \assets\js folder and some to other location

Has anyone had an experience or luck with importing files into RoboHelp generated from Asciidoctor? I have a pretty massive amount of content from Asciidoctor I need to pull into RoboHelp Classic 2019 and formatted to my specific Master Page and Style Sheet.I can get outputs from Asciidoctor as PDF or HTML and I already have tried importing them, but it just created a mess (primarily having to do with css). When I had to deal with this before, the only method that really worked was a completely manual copy and paste process which is extremely time consuming. If anyone can provide any advise, tips, tricks or or things I can try to get this Asciidoctor content into RoboHelp, it is greatly appreciated.

Creative Cloud Desktop is installed.My login to Creative Cloud Desktop is the same as my login for RoboHelp.The Share for Review panel does not have the Members feature under Access Settings.When I click the Share button, the error message appears.What am I missing? 

Every topic opened produces Application error (see screen shots) at bottom.What i did:Installed RoboHelp 2020. Opened RoboHelp and clicked "Upgrade Project" button to convert a RoboHelp 11 source (.xpj) to a RoboHelp 2020 source (.rhpj) Opened different topics. All triggered Application Error: The application has run into an error. Please save your unsaved changes and restart from menu: Help > Restart RoboHelp. I also trigger this error every time i click the "Update Syle" button. I clicked a lot of other buttons and tabs and didn't see this error otherwise. I think the two actions touch a problem in the conversion concerning my custom CSS files. I was unable to find any way to re-integrate a custom CSS. I had one for WebHelp and one for Printed_Documentation (I generate both from the same source). Please tell me if this is the problem and how to integrate my CSS files (best solution) or otherwise fix this so at least every topic does not throw an error whic

We have recently upgraded from RH2015 to 2020. We retooled our conditional tags into 2 groups; Products and Features. There is text tagged for one of the Products at the content level within a topic.This is information intended for our internal support staff and not end users.The conditional expression I used in a test Output Preset excludes this Product.Looking at the generated output, the excluded text does not appear in the topic, however, when I search for it, it is returned in a text string below the Search box.  Not sure if this is meaningful but the Skin is a duplicate of Asure Blue with our logo. Thanks for any suggestions to resolve this issue. 

Hi all, When I click on any microcontent tile on my homepage it doesn't navigate to the relevant microcontent page but downloads the *.htm file for the microcontent (which is unformatted and not userfriendly).  How do you navigate to the Microcontent instead of downloading it? This is where is should go to:    My TOC looks like this:

I am attempting to create an output preset for Word in RH version 2019.0.7, but it is not listed under the Type drop-down menu in the New Preset window:Why would this be happening? Why is the option missing?Thanks in advance

How do I generate a mobile app successfully using the Mobile App output preset in RoboHelp? I am using RoboHelp 2019 ver. 2019.0.5. I have a PhoneGap account set up and am successfully validating user ID (below). When I try to generate the Mobile App preset I get an Output generation failed error message as follows:My problem may be lack of a P12 certificate file and the mobile provision file (below). I don't have a developers account with apple to obtain certification keys, so don't know if this is possible. Am asking the question.

Is it possible to add watermark effects to a particular image in Robohelp? If, yes, how to do that?

We are working with Terminalserver in our company. Actually we have a application server, where Robohelp is running. We plan to install Robohelp2020 on our Citrix environment in future. There we have 6 Terminalserver, which our workers are using.As Robohelp is restricted to two workstations, my question now is, if there is a solution for this?I think nowadays it is not unusal to work with Terminalserver solution. Is there anyone here who can help me in that case? Greetings, Marc

Hi How could I do number list like this1.11.21.2or2.12.2I see the function in the toolbar ,but when I click the button,no any responseIs is because of using robohelp for 30 days free version? 

Hi All, I am generating a frameless output with an FAQ microcontent to Sharepoint but cannot open the FAQ page from Sharepoint. The main page works and I can even search for the FAQ intent and answers in the search box, however, the actual FAQ page does not load. I get an error message that the website is unavailable - for example it says the FAQ_Jaggaer_Online.aspx file is not available. When I search in the actual sharepoint folder there is no aspx file for the FAQ microcontent. If I simply click on the FAQ_Jaggaer_Online.htm file in Windows explorer it works fine. The issue seems to be with opening the site from sharepoint. I have attached some screenshots of the sharepoint folder structure & files. Please help!Thanks,Felix

Hi, my company has RH 2020 subscription. In error, a co-worker who couldn't get into our corp acct, started a RH Trial 2019 account. They created many projects in this trial version. We cannot get access to 2019 where these projects are. It's asking for a license key, which we don't have. We do have a subscription for 2020. Is there any way to retrieve these? thank you! 

Thank you Peter for telling this. I indeed see it when I check for updates from the RoboHelp menu. The what's new text shows the link https://helpx.adobe.com/robohelp/kb/fixed-issues.html to see details, but these are not yet available. I guess that we just have to wait a while for the details to be published.